Flatio.com Reviews 706

Great experience using Flatio! I was nervous as always use Airbnb normally but this worked out perfectly and I will definitely use Flatio again!

Great platform to find affordable long term stay in Portugal. Hope they will make a broader coverage of central region and support all visa/mastercards.

si son buenas personas

I have been using Flatio for over a year to rent out my apartment. It works very well, customer service is there when needed, issues are adressed and client's voices are heard, therefore there continuous developments.

Very reliable platform with professional service. I rented a place for 2,5months in Porto and service is worth every penny. I felt very safe with payments, handling over appartment policies and communicating with the landlord.

Uso a plataforma como senhorio há mais de um ano. Nunca tive qualquer problema, e o suporte funciona muito bem. Os pagamentos são feitos sempre atempadamente. Recomendo.

The support reacts fast and solves the problems. The web pages /app/ keep improving.

Flatio taking a fee, but don’t take any serious responsibility about accommodation.
We can confidently say that this was the worst experience in our lives.
A little background. We paid 2,200 euros per month for an apartment of 90 square meters in Valencia, which we have booked for advance for 2 months. The price is high, but the area is also quite large. It turned out that the area was only 60 square meters, to which we were told that they had simply made a mistake. One and a half times? This is not a mistake, it is a lie. This point was extremely important for us, since we have two people working from home, and we needed this space.
Further. At the time of our stay in the apartment, the neighboring one was being renovated. Every day, even on weekends, there was noise from hammers and a drill. Sometimes at 7 am. Once, workers came to us and stayed with us for an hour, since they needed access to the premises from our apartment. Imagine, we could not go to the sea for an hour, because workers from another apartment were repairing something at our place. It is impossible to talk to them, they do not understand English, and we do not understand Spanish.
Maybe because of the renovation, or maybe not, but the apartment constantly stank of sewage.

Cockroaches!!! There are many of them in this apartment, a lot of them. Once we woke up with a cockroach sitting on our face!
Towards the end of our stay, the hot water was turned off, a little later the electricity. The last day of our stay was without water, without electricity and dozens of cockroaches.
After this, you forget that the apartment is disgusting anyway. There is no soundproofing (you can hear the neighbors snoring), although there are two bedrooms, one is in common access without walls. And the second one in the room without air conditioning and there is nothing to breathe there, upon arrival we were waiting for a mountain of dirty dishes (probably the previous tenants tried to escape from there as quickly as possible)
We asked for compensation of 300 euros per month (which is more than modest, since we were simultaneously renting another apartment for 400 euros cheaper and it was excellent), but they stopped talking to us.

Well, now, dear owners and flatio, expect a lawsuit. We have all the correspondence, as well as video evidence of the whole nightmare with which we had to live. We also filmed the perfect state of the apartment, in which we left everything and washed all the dishes without hot water and electricity.
I strongly recommend that potential clients of this “housing” change their minds. This is a scam and we are ready to provide evidence of these words…

If you will decide to book apartment with Flatio be ready that you will stay with problems in apartment 1:1. They will give you 25% discount for their service (75-80 Euro)

Easy to understand, fast, works well over past years, Flatio can help if I have any question.

Just loved my experience with Flatio . They were easy , prompt and non- bureaucratic. Also they had a wide range of prices and options.It's so different. Just hope they keep up their standards.

Excellent web page, excellent customer service. Excellent guests.
As a host I really felt very safe and comfortable with Flatio from the very first moment.

facilitan muy rápidamente todas las consultas y con ellos el alquiler es muy facil

I own a few apartments that are rented through Flatio for over 5 years now. I have to say, that I am always pleased by the quality of the support Flatio provides, even in a difficult situation that I had with my last tenant. This is definitely a partner that I can trust with my rental properties. I can definitely recommend them to all property owners.

I sent a reservation for 2 weeks in Vienna and the reservation was rejected because the owner/agent said the price was too low and would be happy to rent to me if I [paid approx 180 EUR more. I contacted her privately and she said it was a mistake on Flatio and she is sorry but she cant rent for that cheap. I found this very bad busness ethics and I will not use Flatio again.
UPDATE: Flatio contacted me a couple of weeks ago and sent a voucher for 20 EUR and asked if I could remove the 1 Star rating. I said I would not but that gets me thinking that there would be more 1 star ratings but people get the voucher and delete their reviews. I said what happened is unethical and illegal (a Viennese lawyer said they must honor the price adverted) and the Flatio rep on WhatsApp said that upper management would be informed and I would receive a reply. That was on August 21. Of course no one ever replied to me. Look below someone posted they were supposed to get a refund and never received a refund waiting months. I will never use Flatio again.

nice UX, many options

I appreciated the professionalism throughout the entire process.