Flatio.com Reviews 706

I had a great experience renting a flat in Madrid through Flatio. The whole process was smooth and frictionless, and I was very happy with my accommodation. I'd definitely use Flatio again.

Flatio’s customer service is amazing and fast. Ive been with them for 3 years now and very satisfied with them.

"Great guest – very polite, respectful, and easy to communicate with. The apartment was left in perfect condition. Highly recommended!"

I am very satisfied with the cooperation with Flatio, renting out my properties is simple, clear, customer support is fast and high-quality. I also cooperate with other online rental platforms, but Flatio is the best in the world.

Lo recomiendo al 100%, todo lo que se describe en la pagina es como estan los pisos, muy agradecido con Martin y Flatio!

The staff is very professional, and the platform is easy to navigate. The terms and conditions are transparent and understandable, and the service is excellent.

The only recommendation I have is regarding payment services. Recently, Flatio changed its payment platform and bank, and not all payment cards are accepted i.e. credit cards issued in certain regions are not accepted. This means that neither Apple Pay nor online payments can be made if your banking card is issued in a non-supported region. In such cases, the only available payment option is bank transfer. Therefore, my recommendation is to provide a complete list of supported regions for online payments (via credit card, Apple Pay, etc.). Alternatively, they could try removing this limitation by making available that payment option for currently non-supported regions.

Overall, I am extremely satisfied with the provided services.

the site is good to navigate. the app is quite basic. app should be improved.

Flatio looks like a great alternative to Airbnb with some great properties but the owners on there all seem to be scammers. I contacted 3 properties for a potential summer stay.

While all showed available for the duration of our stay, once I started messaging the owners it was a different story.

The first owner after sending the dates that were available and different to the flatio website then rejected my requests stating they were only taking bookings through a different site.

The second owner also sent different data availability and the told me they could not book via flatio if only 5 nights which is what they told me was available. They said to contact them to make a booking on their other side. I put a booking request through as wanted to stay in the app as advised. The house was listed for €40 a night, my booking was rejected stating the price was wrong and was actually €220 a night.

The owners seem to be taking people for a ride and trying to get them off the site and then charge different prices to what is advertised.

The flat is good.

I need you right portuguese.

Service was fine. Although the room was small

Service was reasonably easy to follow. No problems- just what you need from an accommodation service.

-nedostaje uočljiva bolja vidljivost raspoloživosti i često se događa da dobivam upite za stan koji nije raspoloživ.
-nedostaje rublika s dodatnim sadržajem na upit koju se naplaćuje. Nastojim najmoprimcu učiniti ugodan biravak i poniditi mu sadržaje i personalizaciju opreme koju smatra potrebnom i spreman je za istu nadoplatiti (od bicikla, električnog romobila ili blenderu i mikrovalne, fritezu ili što vid da treba).
-nedostaje opcija naplate završnog čišćenja ili čišćenja na mjesečnom nivou. Ujedno smatram da je to nužno uvesti jer studentima je često prvi puta da stanuju sami i navike čišćenja im nisu baš ukorijenjene. Nakon nekoliko mjeseci boravka, stan je potpunu zapušten i potrebno je nekoliko dana intenzivnog čišćenja da bi ga se vratilo u upotrebu.
-nedostaje opcija koja objedinjavanjava na jednome mjestu sve jedinica jednog iznajmljivača. Upravljam sa nekoliko stanova i kad dobijem upit za smještaj, ne mogu uputiti potencijalnog najmoprimca da pogleda i moje ostale stanove. Ne mogu im poslati ni link na objekat koji je dostupan.
-nedostaje uložak za vlastiti ugovor o najmu, već sam obavezan imati unificirani Flatio ugovor.

Way ahead of their competitors, Flatio offers superior customer service. They are always there if you need help, and they even assisted me when the landlord didn't respond. In fact, they are the only online rental platform where you can truly get value for your money. Communication is perfect, even for minor issues during my stays. If you want peace of mind during your trips, I highly recommend Flatio. Well-deserved 5 stars!

Flatio has been a breeze to deal with. Booking an apartment is straightforward and simple. There are a few things to sign which is new for me when booking apartments but besides this, it's been good.
we did have a unfortunate experience with one of the apartments I booked which we had to immediately leave but Flatio did everything they could to ensure that we were safe and taken care of and was in touch daily to make sure all was ok in our alternative accommodation. I have no issues using their service again regardless of 1 bad experience.

The website is easy to use and the support team are very helpful

Es werden gefälschte Wohnungsangebote offeriert und beim Kontakt mit dem vermeintlichen Vermietern mit vielen guten FlatIO-Bewertungen hat uns dieser einen gefälschten FlatIO-Link zum Bezahlen untergeschoben.
-> Vermieter sollten verifiziert werden
-> Bewertungen sollten geprüft werden, hat ein Mietverhältnis via FlatIO bestanden