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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I strongly advise everyone to be extremely careful with Flatio. The platform is currently crawling with scammers who try to lure you away from the site and onto WhatsApp. Their goal is to trick you... Toon meer

Beoordeeld met 5 van de 5 sterren

Flatio is an incredible site and so helpful for somebody traveling through Europe. The hosts were incredible. The neighborhood was quiet and nice. Five minute walk from restaurants and bars and the su... Toon meer

Beoordeeld met 5 van de 5 sterren

The best part about Faltio is that we were able to find a flat for 2 of Us for only 25 — much better value than many other platforms. Normally, there are only 8bed dormitory rooms for that price. The... Toon meer

Beoordeeld met 5 van de 5 sterren

Velmi dobrá komunikace, Flatio na nic nezapomnělo. Zasílalo po celou dobu pravidelné informace stran pobytu. Zejména mi pomohlo upřesnit, co je potřeba udělat při odjezdu. Objednávka pobytu i smlouva... Toon meer

Bedrijfsgegevens

  1. Condominium verhuurbedrijf
  2. Vakantiewoningverhuur

Geschreven door het bedrijf

Flatio is the only place where you can easily rent a furnished flat for 1–12 months directly from the owner.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

706 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent company

I have been using Flatio for a couple of years and I will continue to use Flatio. The staff is very responsive and the website is easy to navigate.

6 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

variatey of appartments to select from

Nice selection of options, reasonable prices. The contract signature flow is very good, and legally wise, it can be presented to the government bodies, thus making it a perfect choice for a long stay with some flexibility of moving around.

1 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company.

I am happy working with Flatio. Great company. Hope for more guest reservations in the future.

2 maart 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

„The condition of the property was bad

„The condition of the property was bad. The condo is outdated, and it needed urgent repairs. It was very cold some days inside, and two electrical portable oil heaters were not enough to have normal temperature inside. It was a very bad smell from the kitchen sink. The managing company HostWise and owners of the property ignored most of our requests. For example, they didn't want to give us a key from a mailbox for a very long time. They gave it to us only after our threat to cancel our rental. They sent us monthly invoices for 2024 only after many of our requests for invoices, but ignored our multiple requests for getting invoices for January and February 2025 completely!“

1 september 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

You booked me into two places that did…

You booked me into two places that did not genuinely have heat, when I purposely selected them because they said that they had heat. Plug both heaters in because they are too small and the power goes out - there goes the groceries!.
Someone from Flatio needs to physically go and actually verify the units for genuine content offered and workability of features advertised. Next unit I rent from you doesn't have a microwave that works: and the owner has been made aware of it, and isn't replacing it. And I 'm here for another 3 weeks. In the end, you're lying to people, whether you know about it or not.
And I'm still waiting almost a week since I moved out for my refund from the owner, because Flatio doesn't do that like other rental agencies, of which I will be using because Flatio is over priced, and incompetent when refunding guests who have been bamboozled deliberately by them.
Bait and switch. Get them on the hook, and slowly, slowly give them Some of their money back you fraudently stole from us

8 maart 2025
Review zonder uitnodiging
Logo Flatio.com

Antwoord van Flatio.com

Hello Shawn,

We really appreciate your honest feedback.

We’re very sorry to hear that your recent stays didn’t meet your expectations. We’ve looked into both bookings, and we’d like to clarify few points.

Both listings were advertised with electric heating only. Neither was advertised with central heating. We understand this may have affected your comfort, but in both cases, the apartments were delivered as described by the hosts.

Regarding the first apartment, we understand it must be frustrating when there is an electrical issue in the property. We were in touch with the host to ensure a smooth communication and the soonest resolution. The host agreed to an early termination of your stay and refunded you the rent for the unused nights and provided us with proof of payment.

Lastly, as for your second booking, we reached out to the host about the microwave issue. The host recommended to use the microwave on a different mode but in case it would not work at all, they were open to provide a replacement.

We're always here to ensure fair solutions and do our best to help with the communication whenever problems arise.

If you have any questions or need assistance, feel free to contact our Support team anytime at support@flatio.com.

Wishing you all the best,

Flatio Team

Beoordeeld met 5 van de 5 sterren

First time booking

Month long booking,mid February to mid March. Things worked out well, Flatio sent us a number of tip newsletters on Spain and Portugal and were very helpful keeping us informed on what our duties were as tenants and the responsibilites of both us to the landlord and vice versa. We had no reason to file a claim but knowing the what ifs was helpful. We are on to another month long stay and are hopeful it will go as well as this one.

15 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quick service and good offer

It was my first experience with Flatio and I am very satisfied. Their replies and support where quick and accurate. In addition, the fact of not having to give a deposit and having an insurance was really helpful to decided for one of the flats advertised there.
The housing options they offer are good and my experience with the landlords was very good too.

28 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best customer service I have ever experienced.

Flatio gave us exemplary customer service when we ran into an issue with our rental. The agent I dealt with was extremely helpful, professional and remained in contact with us every day until the issue was resolved. I could not have asked for anything more from Flatio or the agent involved. I would not hesitate to recommend Flatio to my family and friends.

17 februari 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Flatio prioriterer utleiere over leietakere – vær forsiktig

Flatio fungerer mer som en beskytter av utleiere enn en nøytral plattform. Da jeg sa opp leiekontrakten direkte til utleier, ble det avvist fordi det ikke var gjort via Flatios system – til tross for at retningslinjene ikke spesifiserer at andre skriftlige oppsigelser er ugyldige.

Mariana fra kundeservice svarte raskt og var svært behjelpelig, men høyere opp i systemet fikk jeg kun vage og byråkratiske svar uten konkrete henvisninger til regelverk. Selv etter flere henvendelser klarte ingen å vise til en regel som ugyldiggjør oppsigelser utenfor plattformen.

Jeg ble heller ikke informert om at leiligheten hadde et Alertify-overvåkningssystem før etter innflytting. Skilt ved siden av enheten opplyser om måling av wifi, strøm, støy og antall personer i leiligheten – alt skjult bak sofaen.

Flatio sikrer primært utleiers interesser og har et rigid system som gjør det vanskelig for leietakere å få rettferdig behandling. Vær forberedt på motstand hvis du støter på problemer.

12 februari 2025
Review zonder uitnodiging

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