FloLogic Reviews 

ability to check flow & turn on flow via phone app

Good explanation and courteous service

Awesome , responsive support team!!!

Gives me peace that I don’t have to worry anymore about knowing that I will be alerted if I have an issue with leaking pipes.

Best customer service I’ve ever received. I have received live-person responses to questions as late as midnight. I don’t think these guys ever sleep. The system is the best too.
Chris C

Thomas was awesome. He immediately started helping get my FloLogic operational. He guided me through the steps with patience and professionalism, every thing he did happened exactly as he said it would, he had me back on line promptly. Every company selling high end products like FloLogic, needs a Thomas Harde

Staff always answers phone and has solutions or equipment to solve my problems. Also great at working through equipment to pinpoint breakdown. Very Happy. 12 year customer.

The product is very good. The help to get it set up and best fit a home situation is lacking.

The system works great once installed and getting the app to work. The app could be more simple to activate, but I don't know how. The included comm cable has been shortened since my first system purchase, so had to buy a longer wire at high cost with no credit for new, enclosed one.

seems to work well but setting flow parameters not as easy to understand as I would expect

Seems to do its job but we are still learning the system.

Great tech support, solid product

Our insurance required us to add a flologic when we bought a second home. Turns out, we’re really glad they did! When it alerts me to water flowing, I always think it is wrong, but it never is. Super helpful, and the WiFi connect module takes it to the next level. I would not have a house without one at this point.

I absolutely love FloLogic. Within the first year of having it installed, it already prevented what could have been a major flood.

One night around 1:00 a.m., I received an alert that the water had been automatically shut off because a PinPoint sensor in our master bathroom detected water. When I investigated, I found that the toilet had developed a leak and was actively spilling water onto the floor. Had FloLogic not detected the leak and shut off the water, it could have continued flooding our home for more than seven hours while we slept.

On another occasion, FloLogic alerted me that water had been running continuously. After checking the house, I discovered one of our toilets had a worn-out flapper and was constantly running. It was a simple repair, but without the alert, it could have wasted water. FloLogic has already proven its value multiple times.

The biggest reason I'm such a believer in this product is what happened to my mom. A few years ago, a hot water supply hose behind her washing machine burst while no one was home. The water ran unchecked, causing extensive flooding throughout the house. The damage was so severe that she was displaced from her home for more than eight months while it underwent repairs. The cost, disruption, and stress were enormous.

I only wish we had known about FloLogic back then. It almost certainly would have detected the sudden water flow and shut off the water before the damage became catastrophic. After living through that experience, we immediately had FloLogic installed in my mom's home as well. Today, both of our homes are protected by FloLogic, giving us tremendous peace of mind.

I also chose FloLogic because it's made in the USA. For a device that's responsible for protecting an entire home from water damage, that was important to me. Another feature I really appreciate is its serviceability. Once the copper plumbing is installed, future maintenance can be performed from the outside of the unit without removing the valve body from the plumbing. Many competing systems require a plumber to disconnect and remove the entire unit for servicing, making repairs more expensive and time-consuming.

For me, FloLogic isn't just another smart home device—it's one of the best investments I've made. It has already protected my home, it now protects my mom's home after she experienced a devastating flood, and it gives both of us confidence that a small leak won't turn into a life-changing disaster.

I have contacted FloLogic phone support several times since installing a FloLogic device at my house. They are extremely knowledgeable and very responsive. They are highly recommended. I couldn't ask for more.

In the past 25 years I have had 2 significant water issues. I have installed 5 systems and FloLogic is easy to use and give me piece of mind that the houses are not flooding !!

WORST CUSTOMER SERVICE ON THE PLANET! Placed an order of almost $4,000.00 less than 12 hours ago. The package was being prepared for shipping. Called to get the package expedited. It's before 5, the 2 guys I spoke to refused to change the delivery speed, wouldn't call UPS, would not transfer me to a manager, and hung up on me. This was a crazy experience. Horrible customer service and work ethic!

Great product and great technical support

Superb customer service, and technical support!!
The technicians walked me through the process of installing a new sensor, and troubleshooting.
I have had the system for a number of years, it has been flawless.
Recommend this product without reservation....A+++