Super options and advice from Callum at the Nottm store, Dean the fitter arrived and worked through until finish and did a cracking job, proper time served tradesman and the floor looks lovely... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great customer experience, the staff helped us to make a good decision in the shade of flooring to pick. We told them the colour scheme of our home, the look and feel we would like to achieve. W... Toon meer
We had a wonderful experience with Floor Giants, especially thanks to Carl and Neil. They were incredibly friendly, helpful, and patient throughout the whole process. They took the time to help us ch... Toon meer
Bedrijf heeft geantwoord
Karl at the Cardiff dealt with us. He was professional, polite, knowledgable and importantly was not pushy at all. Explained the benefits and pitfalls of the product clearly which was reassuring. Lo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Floor Giants we believe every great space starts from the ground up. Since 2017 our family-run team has helped thousands of homeowners, landlords and trade professionals find the perfect foundation for their projects with our huge range of premium-yet-affordable flooring. From timeless solid wood and parquet to on-trend luxury vinyl tiles (LVT), durable laminate, sumptuous carpets and low-maintenance artificial grass, we stock it all under one digital roof and in selected UK showrooms. What makes us different? Choice, expertise and service. More than 5,000 products are ready to ship, with complimentary hand samples so you can feel the quality before you commit. Our knowledgeable advisors are only a message or phone-call away to guide you through measuring, installation and after-care, keeping jargon to a minimum and honesty at a maximum. We process most orders within 24 hours and offer flexible nationwide delivery or convenient Click & Collect, so your new floor arrives when it suits you. We’re also committed to unbeatable value. Direct relationships with leading manufacturers mean you pay trade-level prices without sacrificing quality. Add in sustainably sourced materials, clear recycling guidance and our “Inspire Every Step” ethos, and it’s easy to see why so many customers rate us “Excellent” on Trustpilot. Floor Giants: inspiring every step with quality flooring, reliable service and prices that won’t floor your budget. Shop online today at FloorGiants.co.uk and experience the giant difference.
Expert Flooring Services
Geschreven door het bedrijf
- Free On-Site Measuring & Advice
- We make choosing your perfect floor easy. Our team can visit your property with a selection of samples and provide a free, no-obligation quotation to complete your project. Get professional advice and accurate measurements, with no pressure — just guidance you can trust.
- Unlimited Free Flooring Samples
- Not sure which floor is right for you? Order unlimited free samples directly from our website and see, touch, and compare our range from the comfort of your home. Choosing the perfect flooring has never been easier, and it’s completely free!
Enjoy Peace of Mind with Our 12-Month Fitting Guarantee
Book with confidence — your flooring installation is protected for a full 12 months.
When you choose us for your flooring installation, you’re choosing quality and confidence. Every fitting booked directly through our business is backed by a 12-month Fitting Guarantee, giving you complete peace of mind.
If any issue arises due to our installation workmanship, we’ll return promptly to inspect and put things right — completely free of charge.
Please note: our guarantee covers fitting workmanship only and does not extend to product-related issues such as manufacturer defects or natural wear and tear.
Contactgegevens
Unit 2 Bemrose Park, Wayzgoose Drive, DE21 6XQ, Derby, Verenigd Koninkrijk
- 03330 347 055
- sales@floorgiants.co.uk
- floorgiants.co.uk
15% Off All Flooring
4,5
Uitstekend
564 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 46% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Really happy with the service from the…
Really happy with the service from the Swansea shop. The guys were really friendly, helpful and knowledgeable, and nothing was too much trouble. The whole experience was easy and straightforward, and I’m really pleased with the flooring. I would definitely use them again and highly recommend them.
3 september 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you for taking the time to leave us a review!
We’re delighted to hear that you had such a positive experience with our Swansea team and that they made the whole process easy and straightforward.
It’s great to know that the team’s knowledge and helpful approach made such a difference, and even better to hear that you’re so pleased with your new flooring. We really appreciate your recommendation and would be delighted to welcome you back to Floor Giants in the future!
Thank you for choosing us!
Thank you to both Dai and James for the…
Thank you to both Dai and James for the help and great service today with our flooring
Highly recommended 👍
3 september 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you for your taking the time to leave us a review!
We're delighted to hear that Dai and James provided such helpful service during your visit and were able to assist you with your flooring. It's wonderful to know you had such a positive experience.
We'll be sure to pass your kind feedback on to both Dai and James. Thank you for choosing Floor Giants and for your recommendation, we really appreciate your support!
Martin was so helpful and very…
Martin was so helpful and very knowledgeable 5* would definitely recommend
3 september 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you for your review!
We're delighted to hear that Martin provided such helpful and knowledgeable service during your visit. We always aim to offer expert advice and make choosing the right flooring as easy as possible, so it's wonderful to know Martin made such a positive impression.
We'll be sure to pass your kind feedback on to Martin. Thank you for choosing Floor Giants and for your recommendation, we really appreciate your support!
Great!
I have purchased from Floor Giants on multiple occasions and find them excellent. Their Sale prices are extremely competitive and the quality of the Aqua Deluxe range is great. It is very easy to fit and is both robust and looks good. The staff are always very helpful and will load into your car if you require assistance. Excellent service all round.
29 augustus 2026
Antwoord van Floor Giants
Thank you for your fantastic review and for your continued support!
We're delighted to hear that you've had such consistently positive experiences with Floor Giants and that you're so pleased with the quality and value of our Aqua Deluxe range. It's fantastic to know that you've found the flooring easy to work with, durable and a great addition to your home.
We're also pleased that our team have been able to assist with loading your purchases when needed. Providing great products, competitive prices and helpful service is something we take great pride in.
Thank you for continuing to choose Floor Giants and for taking the time to share such detailed feedback. We really appreciate your support and look forward to helping you with your next flooring project!
Fantastic guys helped me out with…
Fantastic guys helped me out with measurements and helped me with all advise needed in laying the floor and helped me with the underlay and pick and pay on the spot... absolutely fantastic staff highly recommend this business for carpets and flooring and laying if needed i would recommend Martin and Neil two fantastic helpers
2 september 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you for taking the time to leave us a review!
We're delighted to hear that Martin and Neil were able to provide such helpful advice and assistance throughout your flooring project. From measurements and underlay to guidance on laying the floor, it's great to know that the team were able to help you with everything you needed and make the process as straightforward as possible.
We'll be sure to pass your kind feedback on to Martin and Neil, they'll be thrilled to know their help was so appreciated.
Thank you for choosing Floor Giants and for your fantastic recommendation. We really appreciate your support and hope you enjoy your new flooring!
Martin and Neil went above and beyond…
Martin and Neil went above and beyond to help us get everything we needed to complete our project would definitely recommend thanks guys
2 september 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you for your review!
We're delighted to hear that Martin and Neil went above and beyond to help you get everything you needed for your project. Providing helpful, friendly service and making sure our customers have everything they need to complete their flooring projects is something we take great pride in.
We'll be sure to pass your kind feedback on to Martin and Neil. Thank you for choosing Floor Giants and for recommending us, we really appreciate your support!
Absolutely brilliant customer service…
Absolutely brilliant customer service in the Cardiff store. Managed to purchase everything I needed and had great advice on best suitable products for my flooring. Thanks Simon 🙂
2 september 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you for your review!
We're delighted to hear that you had such a positive experience at our Cardiff store and that Simon was able to provide helpful advice and guidance to ensure you found the right products for your flooring project.
We'll be sure to pass your kind feedback on to Simon. Thank you for choosing Floor Giants and for taking the time to recommend us, we really appreciate your support!
Lovely service from James at the…
Lovely service from James at the swansea store! Would recommend
15 augustus 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you for taking the time to leave us a review!
We're delighted to hear that James provided such lovely service during your visit to our Swansea store. We'll be sure to pass your kind feedback on to James. He'll be thrilled to know that he made such a positive impression.
Thank you for choosing Floor Giants and for recommending us. We really appreciate your support!
Dealt with Dai at Swansea branch a…
Dealt with Dai at Swansea branch a number of times and he is always very helpful, has great customer service skills and always smiling. He's helped with our purchases each time, he's a good chap!
1 september 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you for your review!
We're delighted to hear that Dai has consistently provided such helpful and friendly service during your visits to our Swansea branch. It's wonderful to know that his knowledge, positive attitude and great customer service have made such a lasting impression.
We'll be sure to pass your kind feedback on to Dai, he'll be thrilled to know that he's been such a valued part of your flooring purchases!
Thank you for your continued support and for choosing Floor Giants. We look forward to welcoming you back again in the future!
Knowledgable
Knowledgable, helpful, accommodating- what more can you ask for!
1 september 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you for taking the time to leave us a review!
We're delighted to hear that you had such a positive experience with our team. Providing knowledgeable advice, helpful service and flexibility to meet our customers' needs is something we take great pride in, so it's wonderful to know you felt well looked after.
Thank you for choosing Floor Giants. We really appreciate your support and hope to welcome you back again in the future!
Team at Floor Giant
Team at Floor Giant, as always, could not have been more helpful. Measured for our house this morning, carpet chosen this afternoon and fitting within 10 days.
Absolutely would recommend. Excellent service 5 stars.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you for taking the time to leave us a review!
We're delighted to hear that our team were able to make the whole process so quick and straightforward, from measuring through to choosing your carpet and arranging the fitting.
Providing helpful and efficient service is something we take great pride in, so it's wonderful to know you had such a positive experience. Thank you for choosing Floor Giants and for recommending us. We really appreciate your support and hope you love your new carpet!
We phoned up the Swansea store ,we…
We phoned up the Swansea store ,we spoke to a gentleman name James ,he was so helpful and friendly ,I would highly recommend this store in fact all the staff were friendly and helpful .thank you .
31 augustus 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you for your fantastic review!
We're delighted to hear that James was so helpful and friendly when you contacted our Swansea store. It's also wonderful to know that the wider team made such a positive impression and provided the welcoming service we strive for.
We'll be sure to pass your kind feedback on to James and the rest of the Swansea team. Thank you for choosing Floor Giants and for recommending us, we really appreciate your support!
Absolutely brilliant service and product!
Absolutely brilliant flooring, and fantastic prices! The whole team were really helpful! Mark snr, Mark Jnr, John and even the CEO Owen! will definitely be coming back again!
31 augustus 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you for your review!
We're delighted to hear that you were so pleased with the quality and value of your flooring, and that the whole team went above and beyond to make your experience a positive one.
It's fantastic to hear that our staff were able to help you along the way! We'll be sure to pass your kind feedback on to the whole team.
Thank you for choosing Floor Giants and for your continued support. We look forward to welcoming you back again in the future!
James was extremely helpful
James was extremely helpful, didn't rush us when we were choosing our flooring. James and his colleague took their time in moving all the flooring we liked outside into the daylight so we could have a better idea of what it looked like. James was extremely knowledgeable, gave excellent advice, he was friendly, polite and could not do enough for us. Will definitely use this company again. Thank you 10/10. Wish everyone was as helpful as these guys.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you so for taking the time to leave us a review!
We're delighted to hear that James and the team took the time to make sure you felt completely comfortable with your flooring choice. It's great to know that the team went the extra mile to help you compare your options and that James was able to provide knowledgeable advice and guidance without any pressure.
We'll be sure to pass your kind feedback on to James and the rest of the team. Thank you for choosing Floor Giants and for taking the time to share such lovely feedback. We really appreciate your support and look forward to welcoming you back again in the future!
Dai the manager very helpful and…
Dai the manager very helpful and informative couldn't do enough to make the experience any better, would give 6stars if I could. Thank you
31 augustus 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you so much for your fantastic review!
We're delighted to hear that Dai provided such a helpful and informative service and went above and beyond to make your experience a great one. It's fantastic to know that his knowledge and dedication made such a positive impression.
We'll be sure to pass your kind feedback on to Dai, we're certain he'll be thrilled with your kind words!
Thank you for choosing Floor Giants and for taking the time to leave us such a wonderful review. We really appreciate your support!
My husband and I had a great experience…
My husband and I had a great experience when we walked into Floor Giants Basildon. We met amazing staff who helped us with every decision—they gave advice, offered alternatives, and were so supportive and helpful. We especially enjoyed dealing with Martin, who was incredibly helpful, but all the other team members were wonderful too. Thank you to everyone! I would highly recommend this shop—they have the best quality products and the most helpful, supportive staff.
30 augustus 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you so much for your review!
We're delighted to hear that you and your husband had such a positive experience at our Basildon store. It's wonderful to know that the team were able to offer helpful advice, discuss alternatives and support you throughout your decision making process.
We're especially pleased to hear that Martin made such a great impression, and we'll be sure to pass your kind feedback on to him and the rest of our Basildon team.
Thank you for choosing Floor Giants and for your wonderful recommendation. We really appreciate your support and hope you enjoy your new flooring!
⭐⭐⭐⭐⭐ Excellent Service
⭐⭐⭐⭐⭐
I couldn’t be happier with the service I received from Floor Giant. From start to finish, the experience was excellent. A special mention has to go to Ash, the manager, who was incredibly helpful, knowledgeable and went above and beyond to make sure everything was right.
Gareth was also fantastic — friendly, professional and extremely helpful throughout. It’s great to deal with people who genuinely care about their customers and take pride in providing excellent service.
I would highly recommend Floor Giant to anyone looking for flooring. Brilliant service from a great team — thank you, Ash and Gareth!
29 augustus 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you had such a positive experience with the team and that Ash and Gareth went above and beyond to make sure everything went smoothly.
It's wonderful to know that their knowledge, professionalism and commitment to customer service made such a great impression. We'll be sure to pass your kind feedback on to both Ash and Gareth, they'll be thrilled to hear how much you appreciated their help.
Thank you for choosing Floor Giants and for recommending us to others. We really appreciate your support and hope you enjoy your new flooring!
Very friendly helpful staff
Shelly was very helpful and informative, gave us advice and spent time helping us to find what we wanted within our budget, very friendly and knowledgeable. Would recommend and will definitely use again
30 augustus 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you for your fantastic 5 star review!
We're delighted to hear that Shelly was able to provide such helpful and knowledgeable advice and take the time to help you find the right flooring within your budget. We always aim to make the process as straightforward and enjoyable as possible, so it's wonderful to know you felt well looked after.
We'll be sure to pass your kind feedback on to Shelly. Thank you for choosing Floor Giants and for your recommendation. We really appreciate your support and look forward to welcoming you back again in the future!
Excellent again and again
30 augustus 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you for taking the time to leave us a review!
We're delighted to hear that you've continued to have such a positive experience with Floor Giants. It's always wonderful to know that we're consistently meeting your expectations.
Thank you for your continued support and for choosing Floor Giants time and time again. We really appreciate it and look forward to welcoming you back again in the future!
Simon gave us a great deal on our LVT…
Simon gave us a great deal on our LVT great quality product, very friendly staff will definitely be shopping here again
30 augustus 2026
Review zonder uitnodiging
Antwoord van Floor Giants
Thank you for your review!
We're delighted to hear that Simon was able to help you secure a great deal on your new LVT and that you're pleased with the quality of the product. It's also wonderful to know that you found our team so friendly and welcoming.
We'll be sure to pass your kind feedback on to Simon. Thank you for choosing Floor Giants and for your continued support. We look forward to welcoming you back again for your next flooring project!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.