I ordered my first order with a company. It didn’t answer. The phone didn’t call me back. Didn’t email me back with my simple question that I didn’t know how to set up my next order. I called flooring... Toon meer
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I was disappointed that you list the Nitro tile edges with the loops as females. In nature and in most manmade items the males have the parts that stick out and the females the holes that receive the... Toon meer
Customert support was very kind and helpful! Followed up immediately after placing my order and responded to my query. Rare to find good customer service these days, thank you!
Bedrijf heeft geantwoord
Jermaine was super helpful and very responsive to email inquiries. I had questions about a challenging measurement and they helped me get it worked out and completed quickly! Ty!!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
FlooringInc is your online flooring superstore. We offer wood, laminate, carpet, vinyl, specialty flooring and more.
Contactgegevens
South Vineyard 2045, 85210, Mesa, Verenigde Staten
- flooringinc.com
4,2
Goed
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 84% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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They delivered to the wrong location
They delivered to the wrong location. I never signed for it and they didn't offer any type of compensation. I had to hire movers to move the rolls which took hours and cash. Very displeased.
12 juni 2026
Review zonder uitnodiging
Antwoord van FlooringInc.Com
We're sorry to hear that your delivery experience was frustrating and did not meet your expectations.
Our flooring products are shipped via freight and are delivered as **curbside deliveries**, meaning the carrier delivers the shipment to the receiving location but is not responsible for transporting the material throughout the building or onto the property. We know that having to move the rolls from the delivery point was an inconvenience, and we're sorry for the frustration this caused.
We appreciate your feedback and would love the opportunity to review your experience. If you have any additional questions or concerns, please feel free to contact me directly at natasia.conyette@flooringinc.com. I'd be happy to personally look into your order and assist in any way I can.
Thank you for taking the time to share your experience.
Antwoord van FlooringInc.Com
Thank you for your review!
Judith
Judith, what fantastic, she helped me with my order and made sure we received the best price and shipping
11 juni 2026
Antwoord van FlooringInc.Com
Thank you for your review! We are glad Judith was able to help
Judith took care of me
Judith was all over it. All I needed to do was give her the item name, description and quantities and she had my order placed in no time!
As an aside, I'd had the order in the cart on your website, but was unable to process it. There's a bug in your form's code somewhere.
10 juni 2026
Antwoord van FlooringInc.Com
Thank you for your review! We are glad Judith was able to take care of your order
Great customer service
Great customer service and super quick shipping. Awesome to do business with
8 juni 2026
Antwoord van FlooringInc.Com
Thank you for your review!
Received exactly what I wanted
Received exactly what I wanted. Mats are great. Glad I decided to order them. On the other hand, shipping cost was a bit expensive, almost $600. Other than that experience with this company was good and they delivered sooner than what I expected. Would order again.
6 juni 2026
Antwoord van FlooringInc.Com
Thank you for the 5-star review! We're thrilled that you're happy with your mats and that they arrived earlier than expected. We appreciate your honest feedback about the shipping cost and understand that freight charges can be frustrating. We're glad the product quality and overall experience met your expectations, and we're grateful you chose to shop with us. We look forward to helping you with your next project!
Antwoord van FlooringInc.Com
Thank you so much for the great review - We appreciate your feedback
Life long customer
Steph was awesome, helping through each step of the process and even ensuring I would receive my delivery on time. Could not be happier with me customer service experience. I was referred to Flooring Inc. by a friend and they far exceeded my expectations. Will be recommending To others in the future and I personally will be a lifelong customer.
3 juni 2026
Antwoord van FlooringInc.Com
Thank you for your review! We are happy to hear our team made your experience a great one. We will pass your kind words to Stephanie.
Very good communication and help!
1 juni 2026
Antwoord van FlooringInc.Com
Thank you for your review! We are happy to hear that we provided good service.
Antwoord van FlooringInc.Com
Thank you for your review! We are happy to hear that we provided good service.
Antwoord van FlooringInc.Com
Thank you for your review!
Super personable and very helpful would…
Super personable and very helpful would highly recommend!
26 mei 2026
Antwoord van FlooringInc.Com
Thank you for your review!
Very Helpful answering my…
Very Helpful answering my questions.....Knowledgeable on sizes and placed order very fast so I can start enjoying my mats...
22 mei 2026
Antwoord van FlooringInc.Com
Thank you for your review!
Antwoord van FlooringInc.Com
Thank you for your review!
They were great to deal with easy or…
They were great to deal with easy or right to the point and you also get a discount which is great. I think they have a fantastic product than everything else that’s out there for Garage floor.
22 mei 2026
Antwoord van FlooringInc.Com
Thank you for your review!
Judith was a great help when ordering…
Judith was a great help when ordering our cheer mats. She went above and beyond what she had to do for the sale. Thank you so much.
22 mei 2026
Antwoord van FlooringInc.Com
Thank you for your review! We will pass along your kind words to Judith. We are here if you need anything else in the future.
Baez was terrific!!
Baez was terrific!!! So helpful.. be careful I might want to steal her for my company hehe all the best
21 mei 2026
Antwoord van FlooringInc.Com
We are glad to hear Haez was able to help! She is an invaluable member of our team!
Coin Pattern Flooring is Great
The product itself is exactly as expected, and will be a great addition to our back-bar floor. The team at Flooring Inc was very friendly, and they seemed willing to help me through some obstacles. Unfortunately, there were a few. I found when I got my purchase confirmation that the color was incorrect. I had to completely cancel that order and start another, with several days between cancel and refund. I tried using the website chat function, but in the end I just had to get someone on the phone. Again, the team was great, but this was far too much hassle for 5 starts.
14 mei 2026
Antwoord van FlooringInc.Com
Thank you for your feedback! We're thrilled to hear the product met your expectations and will be a great addition to your back-bar floor.
We’re sorry for the hassle. While we're glad our team was helpful, we understand the frustration caused by the color issue and delays with the refund process. Your experience with the chat function and order cancellation highlights areas we need to improve.
We’re on it. Your feedback helps us refine our processes to ensure smoother experiences in the future. Thank you for giving us the opportunity to improve!
Great customer service
I haven't received my floor yet, but Stephanie was fantastic. She was personable and answered all of my questions fully. She made ordering a pleasant experience and I will use this company for any further flooring needs.
19 mei 2026
Antwoord van FlooringInc.Com
Thank you for your kind review! We will pass along your compliments to Stephanie!
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