Received the colour change umbrella within a couple of days of ordering. We are experiencing a heatwave at the moment so not had any use as yet but it seems very good quality and I’m sure my granddau... Toon meer
Bedrijf heeft geantwoord
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Amazing customer service and beautiful product. I have asked for a older puzzle which we bought 4 years ago and lost a piece from it. Lynda went over and beyond to try to find one for us. Unfortu... Toon meer
Bedrijf heeft geantwoord
Great products that are firmly establishing themselves in Salty Dog Emporium. A friendly team that are supportive of a small independent traditional toy shop such as mine. It is also good to see how F... Toon meer
Bedrijf heeft geantwoord
After complaining about a product we received that didn’t work properly, the customer care we received was just wonderful! Not only did we get a new product that works perfectly we also received a fre... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Floss & Rock is an international children’s gift and toy brand. Playing on traditional designs and play values avoiding 'tech' and 'plastics' all products are exclusively designed by their own in-house team and exported around the world to over 40 countries. Floss & Rock are a UK brand based in the seaside town of Blackpool, famous for its candy 'Floss' and sticks of 'Rock'. In 2023, Floss & Rock received a King's Award for Enterprise for International Trade 🇬🇧
Contactgegevens
3 Cropper Close, FY4 5PU, Blackpool, Verenigd Koninkrijk
- +44 1253 831500
- hello@flossandrock.co.uk
- flossandrock.co.uk
4,8
Uitstekend
86 reviews
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Absolutely perfect gift for my…
Absolutely perfect gift for my granddaughter. She will love it. Excellent quality, great price
3 november 2025
Antwoord van Floss & Rock
We are so pleased to hear this! Thank you so much for taking the time to leave a review 😊❤️
Excellent customer service and the perfect present.
Delivery was quick, but unfortunately my package arrived damaged. I contacted them by e mail, and immediately they were so apologetic and sent an immediate replacement, great customer service!. The toy was the perfect present for my grandson, well made and very colourful and tactile.
29 september 2025
Antwoord van Floss & Rock
We're so pleased that we could sort this out for you and we're so glad your grandson loved his present 😊🎉 Thank you for letting us know!
Antwoord van Floss & Rock
We are SO glad to hear this, thank you so much for letting us know :)
Easy to deal with
Easy to deal with , fast delivery
Good company and fantastic products!!
4 augustus 2025
Antwoord van Floss & Rock
We are SO happy to hear this, thank you so much for letting us know! 😁🌈
The Company have excellent communication keeping me constantly updated on the delivery of my item. The whole process regarding delivery of the correct item was done quickly and efficiently.
My original order arrived promptly with updates along the way, and inspite of it being the incorrect item this was quickly rectified and the correct item arrived within 48 hours along with a full apology and encouragement to keep the original item. I would certainly be happy to order from them again.
25 juni 2025
Antwoord van Floss & Rock
We are so glad to hear we could rectify this for you! Thanks for letting us know 😊🙌
Fabulous customer service
We purchased a water bottle from them and unfortunately the lid broke. I reached out to their support to see if I could purchase a new one and Denise was kind enough to send me a new one. I would 100% order from them! Their customer service was amazing <3 Thanks so much! My son LOVES his construction water bottle!
20 juni 2025
Review zonder uitnodiging
Antwoord van Floss & Rock
Thank you so much for your feedback Jackie! We're so glad Denise could help 💖
Easy to use website
28 mei 2025
Antwoord van Floss & Rock
So glad to hear this, thank you for letting us know! 🤗
Antwoord van Floss & Rock
This is fabulous! So glad to hear the boys loved their toys 😃😃😃
Great products that are firmly…
Great products that are firmly establishing themselves in Salty Dog Emporium. A friendly team that are supportive of a small independent traditional toy shop such as mine. It is also good to see how Floss and Rock are working hard to make their products far more sustainable, which is important to me.
2 mei 2025
Antwoord van Floss & Rock
We're so glad to hear this! Thanks so much for taking the time to leave us a review 😊 We really value your support as a customer! 💖
My children love these activity books!
My children love these activity books! High quality and beautiful designs.
Fast delivery too.
7 april 2025
Antwoord van Floss & Rock
Brilliant news! 🤩 We're so pleased ❤️
Antwoord van Floss & Rock
So glad to hear this! Thank you for taking the time to leave a review 😊🌈
Beautiful children's umbrella
Beautiful children's umbrella, well made, and packaged, which made a little girl very happy!
28 maart 2025
Antwoord van Floss & Rock
Brilliant! So glad to hear it 💖✨
Too much packing
28 maart 2025
Antwoord van Floss & Rock
Hello! Sorry to hear you weren't happy with the packaging for your product. As a single-use plastic free business, we use recyclable materials for our packaging to ensure it doesn't get damaged in transit! If you'd be happy to provide more feedback we'd love to hear from you hello@flossandrock.co.uk 😊
I wasn’t aware of the brand Floss and…
I wasn’t aware of the brand Floss and Rock until a couple of weeks ago when my granddaughter received a magnetic dress up doll which quickly became her Favourite plaything. Having had a look at their website I saw A wide variety of toys based on interests such as cars or dinosaurs. My order arrived the next working day - very well packaged - and I was very pleased at how the toys lived up to what I’ve seen on the website.
29 maart 2025
Review zonder uitnodiging
Antwoord van Floss & Rock
Thank you so much for the brilliant feedback, so glad to hear your granddaughter loves her magnetic dress up doll! 😊💖
Truly exceptional customer service
Truly exceptional customer service! I had a slight fault on one of the products - not only they replaced it with no charge but also provided a small unexpected present to provide a long-lasting feeling of being a valued customer. The products overall are of a good quality and the cutest design. My 4 y.o. loves her set from Enchanted series - I am sure it will last for years to come.
28 januari 2025
Antwoord van Floss & Rock
✨ Wow! ✨ Thank you for SO much for taking the time to feedback on your experience and leave this brilliant review, it's really made our day! 💖
I bought two puzzles for my grandson…
I bought two puzzles for my grandson who loves them. There was an issue with one of the puzzles which was addressed quickly and efficiently. The puzzles are super and the after sales service impeccable, Would highly recommend.
27 januari 2025
Good quality products
Goods despatched quickly. Good quality products. One of our favourite games at the moment.
30 januari 2025
Antwoord van Floss & Rock
So glad to hear this Clare! 😊 Thank you for letting us know 💖
Lovely gifts and speedy delivery!
Lovely gifts and speedy delivery!
Ordered impulsively one afternoon for a few of my children’s friends birthdays … they arrived the very next day. Superb quality .
29 januari 2025
Antwoord van Floss & Rock
We're so glad to hear this! Impulsive birthday presents are our favourite 🤩✨
Great Umbrella
My daughter is over the moon with her brolly, the design is lovely and the quality excellent.
27 januari 2025
Antwoord van Floss & Rock
Hooray! So glad to hear it, thank you for letting us know ☂️💖
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