My past several orders i have been charged for stock that i have not received. I object to paying for something that I will not be receiving. You should be taking the payment after the order is picke... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Received mouldy bruised and fully blown flowers. I was offered a refund for the worst stems and told that I could travel out to Logan to collect replacements but the whole order was sub par. I end... Toon meer
Bedrijf heeft geantwoord
I found the website a little confusing at first but then placed the order. Some of the items purchased were great, others a little disappointing given the price paid and what I thought I was buying.... Toon meer
Bedrijf heeft geantwoord
The flowers were gorgeous, fresh and securely packed, but the website is very confusing, unfriendly and slow. I ordered the wrong product due to the lack of a proper description and was very confused... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FLOWERHUB is Australia's Online Flower Market in Logan City, Brisbane offering Australia-wide delivery. Making accessing wholesale Fresh Flowers, Dried Flowers, Plants & Floral Accessories that you need as easy as Click. Buy. Delivered. "Flowers make people Happy" and here at FLOWERHUB we are helping people express their emotions through flowers. We are a 100% online marketplace. If you want to shop in person, then go next door to our sister company Southside Flower Market which offers in-person shopping 6 Days a week. Shipping out via Air & Road transport we service all states except WA and TAS. Chat with us via our website. Come have a look online at the flower market. It's fun, easy and quick to do.
Contactgegevens
6 Carlyle Street, 4127, Slacks Creek, Australië
- 07 2113 9222
- service@flowerhub.com.au
- flowerhub.com.au
2,3
Slecht
243 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My first order yesterday.Thankyou…
My first order yesterday.Thankyou everyone at Flowerhub you have been so helpful.Amazing regards Jenny.
24 november 2019
Review zonder uitnodiging
Antwoord van FLOWERHUB
Hi Jenny , it is great to have you as a buyer ! We appreciated your feedback and we are always happy to help! Hub team
They have beautiful, fresh and.....
They have beautiful, fresh and unique flowers. I am very happy with their service and their products.
22 november 2019
Review zonder uitnodiging
Antwoord van FLOWERHUB
Thank you Maria! We aim to give you a #Hubhappy experience . We look forward to packing more orders out to you soon :) Hub Team
Amazing service and produce
11 november 2019
Review zonder uitnodiging
Antwoord van FLOWERHUB
Samara thank you for your Review. We're so glad you like our Service and Product Quality. Thank you :-)
Dried flowers
I do dried flower arrangements and would love to see you guys have a lot more variety when it comes to dried flowers. If you guys had way more options I would be able to use you guy as my only supplier.
7 november 2019
Review zonder uitnodiging
Antwoord van FLOWERHUB
Hi Brooke. We're surprised that you don't find the 82 different offers of Dried flowers we have for sale in our Online Market Place a good variety. We actually thought that was pretty good. :-)
When we checked your Facebook to try and understand what items you may be referring to, we noticed that we actually have all the items except 1 in your most current promotions from the month of November.
We are the only L.I.V.E stock online seller of Dried Flowers (that we are aware of) meaning that if you choose to buy from us one day, you will actually be buying from a L.I.V.E stock count not just a generic paper wish list.
We look forward to welcoming you as a customer 1 day hopefully in the near future.
excellent service and flowers always…
Excellent service and flowers always seem good quality and fresh.
29 oktober 2019
Review zonder uitnodiging
Antwoord van FLOWERHUB
Wow, thank you for your review Anita! Congratulations on graduating from the Floristry School. After 21 purchases you are now more than an experienced flower buyer & we look forward to continuing our service to you as we work towards keeping it 5 star worthy.
Antwoord van FLOWERHUB
Sarah, thank you for your kind review. We are so glad that you have taken the time to share your thoughts and rate us. After 11 orders with us you will have a good understanding of what we do well. thanks again for taking the time.
Extremely prompt service
Extremely prompt service. Wrapped well!
26 oktober 2019
Review zonder uitnodiging
Antwoord van FLOWERHUB
Hi Meg, thank you for taking the time to review us :-) We are so Glad that you enjoyed your first order with us. Regards, Hub Team
I was super happy with the fresh…
I was super happy with the fresh products. And lovingly wrapped in pretty tissue paper.
I was smiling as I looked inside.
Thankyou!😁💚🌻
23 oktober 2019
Review zonder uitnodiging
Antwoord van FLOWERHUB
Hello Again Colleen, we are so Glad that you have now been able to experience our service that is worthy of your 5 star review. We are super excited that you have gone from a 2 & 3 star rating of us to a 5 star in only a few months. Thank you for taking the time to share and review our service. Glad we made you happy today.
Super easy to order
Super easy to order! Great catalogue of products
13 oktober 2019
Review zonder uitnodiging
Antwoord van FLOWERHUB
Hi. Thanks for the review. We are glad that you like the simplicity and variety in the Online Platform.
My past several orders i have been…
My past several orders i have been charged for stock that i have not received. I object to paying for something that I will not be receiving. You should be taking the payment after the order is picked. Having a credit sitting in my account doesn't help me and I'm basically forced to order more stock to get my money back.
13 oktober 2019
Review zonder uitnodiging
Antwoord van FLOWERHUB
Vanessa we are a little bewildered here at FLOWERHUB HQ to be honest as previously you have been happy and satisfied with a Store Credit. This review is the first indication from you that you are no longer happy with that. Ofcourse you can change your mind not a problem, but it would be great if you would actually advise us of your change of requirements.
Unfortunately the reason you were credited yesterday was due to the fact that the Wax flowers you bought did not arrive into Brisbane in time to make the pack out. The truck was delayed.
We will always try and satisfy you as a customer because you are covered by the #HUBHAPPY guarantee when you buy here at FLOWERHUB.
Flowers were beautiful
Flowers were beautiful! Thanks Flowerhub Team.
10 oktober 2019
Review zonder uitnodiging
Antwoord van FLOWERHUB
Thank you for your review Francesca. We're glad that you liked them :-)
Fair to middling
Service and reliability of supply have not improved - with all the promises of better performance the recent upgrades to web services have not improved end results for the customer
9 oktober 2019
Review zonder uitnodiging
Antwoord van FLOWERHUB
Lindi we're very sorry to hear that you don't find the new FLOWERHUB platform to your liking. We continue to work and improve on the platform everyday. Thank you for your feedback as it keeps us firmly focused and highlights that we can always do better.
Love going to the flower hub
Love going to the flower hub. It’s the highlight of my week
9 oktober 2019
Review zonder uitnodiging
Antwoord van FLOWERHUB
And we love seeing you here Lindi. Thank you for your review. :-)
Antwoord van FLOWERHUB
Our team do try their best to look after you Mel. So glad that you liked our service levels & our variety of flowers also. Thank you for your review.
Staff are ALWAYS helpful and efficent
Staff are ALWAYS helpful and efficent! Stock availability very good. Downside delivery is only available at night and there is no phone number for contact only an online service.
30 september 2019
Review zonder uitnodiging
Antwoord van FLOWERHUB
We're glad you like the Convenience of our Online Market & the way our team look after you Leith.
We understand that we do things differently here at the HUB. We are unique in that we looked at how we can deliver to you the customer at the cheapest possible price & that was to offer a Budget Busting $12 Metro delivery at night.
We can offer that cheap price because we do it outside of the main traffic hours at night between 6pm and 11pm Sunday to Thursday.
There is a Daytime delivery option available for you but it is a more expensive Fastway solution.
We also offer a Key service so you don't have to meet our drivers, they can place the flowers in a secure place for you.
We care deeply about how you our customer is looked after & supported. We answer Chat and email instantly, as if it were a telephone.
Our core customers constantly tell us that they love the convenience of FB Messenger chat, as they can post their question or feedback and get an instant response from the best available Hub Team member. They also don't have to re-explain anything ever as the chat history comes up when ever they have an inquiry.
Again we know we do things differently but that is what makes us FLOWERHUB. Thank you very much for your thoughtful review.
Great customer service and awesome…
Great customer service and awesome flowers.
30 september 2019
Review zonder uitnodiging
Antwoord van FLOWERHUB
Thank you for your feedback and kind rating of our Team and quality :-)
Antwoord van FLOWERHUB
Thank you for your review :-) We are so glad that you experienced Easy & received Quality. Thats what we aim for. Thanks again.
Always beautiful and fresh
Always beautiful and fresh . The quality is awesome and delivery fee is terrific
27 september 2019
Review zonder uitnodiging
Antwoord van FLOWERHUB
Yay thank you Marees Bloom Room for your kind review. We're glad you like our Industry leading delivery fee & the beautiful fresh stock. Thank you for taking the time to write a review.
Helpful
Helpful, supportive team who go the extra mile to ensure we receive the best product available.
26 september 2019
Review zonder uitnodiging
Antwoord van FLOWERHUB
Thank you for your kind review of our Team. We are very lucky to have a tight nit #hubteam here who love looking after you , our customer.
Prices good and staff friendly and…
Prices good and staff friendly and helpful. The quality of flowers was good. Thank you
19 september 2019
Review zonder uitnodiging
Antwoord van FLOWERHUB
Thank you Gail. Your review is extra special for us, given that you are such an industry Veteran. You know quality & you know about customers and service from running your own wholesale and flower farm business for all of those years. We appreciate you taking the time to review us. Glad to be of service.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.