Flownbeauty Reviews 2.080

Lester was quick to answer and help with what I needed to be done. Well done Lester..we need more people like you ( Lester) to help us when needed. Such a great help..no hassels.. just understood what I needed..WELL DONE LESTER!! 😀 THANKYOU 😀

Well I was sent the incorrect charger for my Numoya heated brush. I contacted the company. There was back and forth which was frustrating HOWEVER, Erica gave my issue attention, corrected my incorrect assumption and then apologised for the frustration and went the extra mile to correct the original mistake which was theirs. I can forgive mistakes. We all make them but negligence is almost unforgiveable. Erica was great!

Do not…. I repeat do not purchase this item it doesn’t work as advertised. A regular hair brush does better than this thing!
And as far as a refund …… forget it you just lost your money
Wish I had read reviews before I ordered
Hope someone reads this before they give their money away to get rich scammers 😡

I received excellent customer service from Flown Beauty, the item that I ordered didn't quite meet my needs and I was helped through the process by Aaron who was extremely helpful and responded promptly. He provided me with all the information I needed and assisted me in finding a suitable alternative.

Very quick response.

Wasn’t happy with product I received and Aaron helped with the refund process that I thought was fair. Thank you

Erica is the person who handled my complaints. She asked very good questions to ascertain the problem and even asked for a picture of my appliance. She seemed determined to find the best solution even after I suggested a workaround.

Do not shop with this company. I purchased a FLOWN hairbrush and was dissatisfied with the design and performance. I tried to return it and was told I had to send it to China with tracking, a cost that exceeded the cost of the brush, roughly $65. Returning it to China is not stated in their advertisement of the product, which is false advertising. It took 5 emails to learn that I could get a 30% refund or I could "give it to a friend." Horrific that they lie in the ad and then are presumtuous about the value of money - just give it away. Do not shop with this company.

This is the second time I’ve ordered from your company. I’m happy with the brush I bought! I now mistakenly ordered 2 instead of one hair dryer. When I realized this after ordering, I immediately emailed requesting refund for 1, heard back from Darwin shortly after, and was told I could expect it within 5-7 days. Excellent customer service!

I purchased the Portable Straightener Brush and after trying it out requested a return. I worked with Marie and was offered two options, partial refund or item of choice of product of equal or lesser value free. I chose the replacement item and Marie responded promptly with details. Good customer service, quick responses.

flownbeauty customer service number (409) 401-7462❤️❤️This product does not do what it advertised. I'm struggling to use the product. The on/off button is in an awkward position and turns off during use. Maybe it's just my hair as it's thin but it doesn't straighten well. immediately contacted customer service and The customer service representative’s was very helpful

I lodged a complaint about my Go Brush Pro as it wasn't keeping its charge. Ella handled the matter quickly and efficiently. She kept me updated throughout the entire process until the replacement was shipped. I truly appreciate the care she showed in looking after her customer, along with her excellent communication skills. I truly appreciate the amazing service. Thanks Ella and Flown for your great customer service.

Horrible product and horrible company to do business with.
Don’t waste your time and money on this product. It doesn’t work properly and only in Celsius temperatures. No way to control temperature.

I asked the vendor a question about the product I bought which I should have checked before purchase, the reply was so quick, so pleasant and informative. I will buy more from your site and encourage my friends and family to do so as well. Thank you Judith UK.

Not the great product as advertised all over the place.
When fully charged, barely does two sessions of hair styling. Light plastic product, awkward to hold in hand. Had high hopes for this product but it is just like all the others I have tried while traveling. Not too impressive despite all the hype which by the way, does work as I bought this product.
I will keep looking for something of better quality.

I accidentally ordered the wrong charger, should have been a UK one. One quick message and Darwin corrected it for me within 12 hours.

I ordered one of their products by mistake and immediately contacted customer service. To my surprise, they refunded me in a very timely manner so I could order the correct product. The customer service representative’s name was Carol. She was kind and very easy to work with!

I made a mistake and ordered the curler instead of straightener Placed a message to support and received a quick response from Darwin which was so helpful. Darwin had my order fixed in record time and so important it was stress free.
Thank you Darwin!!
Mary S.

I emailed Flownbeauty (Numoya) about the status of my order and Angel replied. She was very helpful and kind.