Flownbeauty Reviews 

I had some issues with one of the hair products, I texted and John took care of the problem. Great customer service.

Darwin was very prompt in his response and addressed my concern in a very helpful way

I got the Gocurl based on an ad on FB. I checked out several reviews, even on Amazon and decided it was worth a try. I got it in about two weeks with several email updates. When I got it I tried it immediately and it was horrible. I had a similar product that was difficult to use but it worked this one grabbed my hair and would not let go, there is no timer like my former product. The website says you have a 30 day window to return and I started the return process day one. It is now day 8 and I’m still trying to get the offer they gave me. Here is their latest offer: Hello June,

Thank you for your response. You’re welcome to receive a full refund by returning the item to our central store. However, we’re mindful of minimizing our impact on the planet! 🌎

I hope this solution is still fine for you, after consulting with my supervisor today, I am able to offer you a 50% refund on your total order value, which allows you to keep the item or even gift it to someone else. I really hope this solution works for you, as we don’t normally offer this.

I’ve worked hard to find the best option for you, and if you agree, I’ll process the credit right away! Please let me know what you think.

Best regards,
Darwin
Customer Support Team

What they don’t tell you is that you pay for your return to China. It costs more than the product so no, you can’t return it and I chose the offer twice just to get some of my money back. Sad to say that FB allows scammy sales on their platform but ultimately it’s the company’s responsibility to act in good faith. This one did not. Do not buy from them.

The product simply did not work for my hair type. I even had 2 other people try it and did ot work for them either! I asked to get return instructions and they sent me a user manual! It took several emails and the eventually offered me a discount to keep it. I agreed and then could not get a response from them. Sent several emails. I will be filing a dispute for this charge as their service is terrible! Do not buy this product unless you have no intentions of returning it as they want you to jump through hoops and pay for shipping back to China! 1 out of 10!

Ella was very helpful to me resolving my return of the ProCurler. Fantastic hair tool- just my hair is too short and too layered. Love the cordless feature and the stand on the counter design. 😄😄

My original order arrived, but was not in working condition. Customer service was extremely prompt in responding.

Natasha did an awesome job of handling my concerns. Give the woman a cupcake!!

I never received my product and Neither Flown nor the shipper has been responsive to my multiple requests for a refund as the item was misdelivered to a location I am not familiar with - clearly not my address

My name is Rhonda Miller,

I am very pleased with the help provided by Angel. It was prompt and helpful.

Carol was attentive to my issues, offered alternatives and came through immediately. I loved working with her. She is friendly and a true professional.

Fast service!!! So grateful!!!!

Ella was great!!!

My Gobrush was shipped on 5/29/26. I still have not received the brush as of today 7/7/26. I have emailed 5 different times about this and I get a different response from customer service each time. I was told to contact the shipping company.Contacted the shipping company GOFO and they emailed and said that unfortuneatly my order has been lost and to contact Flown to discuss what my other options are. I have forwarded that email and ask for them to either send another brush or refund my money. That was on 6/28/26. On 6/29 I received an email saying that my request has been received and is b eing reviewed by their support staff. As of today 7/7/26, I have not heard a word.

Immediate response and special cancellation because of my distrust in online social media ordering. This company has given me cause to believe in companies that are truly responsible for all their customers requests. I f I could, I would definitely give Brooke an 10 for her exceptional service. She was so polite and proactive in gathering all my requests for cancellation. Brooke is excellent in the way she communicates and builds your trust that she is a real person taking your request and giving you the best of everything that you have requested. She is excellent in her work ethic as a customer service representative who CARES about her relationship with you as a person and customer. All the others that responded to my cancellation emails were very helpful, however Brooke is exceptional

After receiving part of my order, I was concerned about where the rest was. I emailed my concerns and almost immediately received a reply from Brooke Jordan that completely answered my concerns.

I am impressed with this company. I received a message from Claire soon after I placed my order. The wall charger isn't included with the brush. She sent a link to order one separately. She also said if I wanted to cancel my order she would understand. I asked why the wall charger wasn't included with my order. I immediately received a detailed explaination from Darwin. Straight forward and respectful. I appreciate his excellent customer service. Thank you to Darwin and the entire Flown team. I look forward to using your product.

I would NOT even give 1 star. The go curl device is useless, definitely doesn’t work, as they claim . My one is faulty. The customer service is appalling, they ask for a video of yourself using the said curler !!
Have sent many emails asking for return label & refund with no success as they put u onto a different person every time who just ask same question again and again & again. Appears they have no intention of resolving this,
They shouldn’t be allowed to sell this crap on Facebook. Never buying anything on FB again.

My request to cancel the order was handled promptly, courteous and respectfully.

I couldn’t ask for better treatment.

It looked like my order was stuck in transit, so I texted the company. I received a reply almost immediately from Aaron, who assured me that my order would arrive. He predicted the exact day, and he was spot on! And I love it!! Having so much fun experimenting and finding out what settings and techniques work best for my hair.

Natasha got back to you very quickly after I decided I wanted to cancel my order within the 12 hour timeframe. I definitely will be ordering from them due to the good customer service reviews and their product reviews for the pro curler I will just be getting it at a later date.

When I placed my order, I accidentally ordered two chargers. I sent an email the next morning and immediately heard back from Olivia, she corrected the order for me and let me know right away. I wish all companies worked this well. I wouldn’t hesitate to order from them again.