Flownbeauty Reviews 

I received my GoBrush and when I plugged it in and checked it several times it didn’t work. The on off button did not work. I contacted customer support and was told take make a video and send it in. Ella from the support team contacted me right away and offered to send me a new one. She has been so helpful to me. The customer support has been excellent. Thank you.

I was concerned about the order I placed and wanted some clarification on it. I sent an email and within minutes, Brooke answered my inquiry and was able to assure me that my order was correct.
I was very impressed how quickly it all was resolved.

I had place an order by mistake and I reached out to customer service to cancel an employee named Darwin to care to canceled the order. What a sweetheart!

After initially wanting to return an item - but the replacement item was out of stock, I was in communication with Marie who was very polite and accommodating - even though the item was not available. Unfortunately I assume due to the re-brand, the item I wanted didnt come back in stock so I ultimately took another one with a different country plug which Marie organised very quickly. I'm looking forward to receiving my new hair styler! Thanks Marie

The service was so fast I could not believe the promptness they showed me. Zy must be very professional to deal with in person particularly the way she handled my request.
Patricia Oliver

Carol made the long wait for a replacement GoBrush acceptable with her compassion and her effort to expedite the replacement.
Lucille Cormier

I had a question about using flow in Europe. If I’d thought about it I would have realized you charge at the outlet. But anyway. Very usable in Europe. Darwin had my answer right away. Great job!

Thought this brush would be great for me, but it was nothing like I thought it would be. Got a partial refund and I still got the brush to keep, which saved me from returning it. Will definitely give to someone who can use it. Thank you for your prompt attention to my request.Carole

I was treated kindly and given options that were fair. I appreciate the help they gave me as well.

THIS PRODUCT AND COMPANY ARE A TOTAL RIPOFF! I got my styling brush fairly quickly, but experienced problems quickly. The brush only held a charge for one use. I put it on the charger and it wouldn’t charge. I tried different charging cords with no success. I reached out to return and after a week of “try this” and “try that” it still didn’t work. I asked for a refund under their policy. They finally agreed and then I found out I would have to return to China at my expense. I have been burned by this before. I was pretty upset because the company has a business address in WYOMING! I thought the return would have been straightforward. They offered me a 30% refund which I took.
UPDATE: COMPANY REACHED OUT AND HAS GIVEN ME A REFUND OF 70%.

Marie wz the representative who assisted me with a refund that worked well in handling my return—thank you again!

I really couldn't afford to buy this month and they let me cancel my order within 12 hours after I placed the order.

Lester was quick to answer and help with what I needed to be done. Well done Lester..we need more people like you ( Lester) to help us when needed. Such a great help..no hassels.. just understood what I needed..WELL DONE LESTER!! 😀 THANKYOU 😀

Well I was sent the incorrect charger for my Numoya heated brush. I contacted the company. There was back and forth which was frustrating HOWEVER, Erica gave my issue attention, corrected my incorrect assumption and then apologised for the frustration and went the extra mile to correct the original mistake which was theirs. I can forgive mistakes. We all make them but negligence is almost unforgiveable. Erica was great!

Do not…. I repeat do not purchase this item it doesn’t work as advertised. A regular hair brush does better than this thing!
And as far as a refund …… forget it you just lost your money
Wish I had read reviews before I ordered
Hope someone reads this before they give their money away to get rich scammers 😡

I received excellent customer service from Flown Beauty, the item that I ordered didn't quite meet my needs and I was helped through the process by Aaron who was extremely helpful and responded promptly. He provided me with all the information I needed and assisted me in finding a suitable alternative.

Very quick response.

Wasn’t happy with product I received and Aaron helped with the refund process that I thought was fair. Thank you

Erica is the person who handled my complaints. She asked very good questions to ascertain the problem and even asked for a picture of my appliance. She seemed determined to find the best solution even after I suggested a workaround.