Flownbeauty Reviews 

the response to my inquiry was extremely quick, thorough and very helpful.

I returned a Numoya hot brush in February as it was not suitable for my needs. I was guided through the returns process step by step by various members of staff. For some unknown reason my parcel was held up in customs, and it appears it still is. Marie Cowell kept in constant touch with me, assuring me I hadn't been forgotten but as they had not received my parcel their hands were tied. As a goodwill gesture Marie arranged a refund for me that I received immediately, even though they still haven't received my return parcel. This is very much appreciated and I would like to thank Marie for all her support and for eventually sorting out my refund. Excellent customer service!

The service provided was exceptional and incredibly helpful. I was very pleased with their kindness and will certainly be making future purchases from them.

I have been very pleased with the customer service and their quest to deliver a quality product in the best possible way.

Darwin cancelled my order as requested quickly, the process was very easy.

Angel very quickly and proficiently handled my issue when I reached. She was friendly in her reply and professional.

I made made a purchase and a few hours later, prior to shipping, I decided I did not need it. I contacted them immediately and within a few hours had a respondse back and refund in my account. No questions, no back and forth.

Thank you Darwin for you prompt response to my request.

Ella was a great customer Service Rep. I bought the Go Brush Pro, used it a time or two and was not happy with the end results. Ella helped me through the whole process with a resolution. She reached back each time without long delays and always had great news each time. It was a pleasure.

Although the product I received was way below expectations & I would have preferred a full refund, the service staff (Ella) was above expectations.

Flown Gobrush Pro - Doesnt straighten hair as it doesnt grip - bristles are solid and spaced. Pretty useless

Daughter ordered by mistake so we didn't even open the box when it arrived. We asked to cancel the order right away and was told it was already shipped; it couldn't have been because it came three weeks later. Trying to return the unopened box took five emails and numerous requests from Zy to provide a picture of us using the product so obviously they didn't bother reading then emails. Finally they said I would have to return it to China which is prohibitive so they know you'll have to keep it. They offered a $17 refund off of $59. The address on the package had a US warehouse address but they say that isn't an address that they can use for returns. Even tho they say they have a full refund policy they do not fully refund total cost. Horrible customer support.

Ordered item from this company, then realised I had inadvertently added something I didn’t want. So wanted to cancel order. Contacted company, who almost instantly cancelled order and replied saying order cancelled and money was being refunded. Then had nice email from Zy confirming action taken. Would use company again after this.

Darwin was exceptional and solved my concern immediately. I would gladly work with this company again.

I did not receive the special charger I paid $18 for. My brush did not charge,and had to use a charger from another device. After requesting a $40 refund I managed to get $23.10 refunded. After being turned over to management ( I believe his name was Felix) by Erica, and ignored for 3 days, I managed to get back the money I paid for the special charger, I never received. I hardly think that the $5.10 (the difference) was appropriate compensation for the charger that didn’t work and the time spent trying to get a response from Felix. Erica was very kind, Felix ignored me. I agreed to the $23.10 refund, only because I figured something was better than nothing.

Sally West
Sa54west@gmail .com
King George, VA. 22485

Darwin fixed a wrong address within 24 hours, relieving stress and insuring a gift went where intended! Courteous, cheerful, helpful!

The customer service I received was timely and fantastic, thank you Marie for responding quickly to my emails. My only suggestion for Flown is not to advertise it as something that can be used on pixie short hair, it does absolutely nothing.

The company kept me informed about my query throughout.
We came to an amicable agreement. Thank you to Ella for all the help.
I had bought the brush in May 2026.

Been trying to get in touch with someone for two weeks to send my product back nobody has answered any of my emails and the phone number they give you is no longer in service so much for there 30 day return policy

Do not purchase anything from them as the products are inferior and when you have an issue the only way to return is to China which costs a fortune! They then offer you a third of the price back as a 'good gesture'! I shouldn't have been sucked in with the advertising as the product is rubbish and inferior and doesn't work!

I do not like the refund policy of the company. They said it would cost me a lot of money to send it back to China as they only have one storefront-so I was basically forced to just take half of the refund and keep the item that I don’t want.
However, the people that work for the company are very polite and a man named Aaron was very helpful-so the employee’s customer service was nice Store return policy is terrible.