Flownbeauty Reviews 

Well after I received it I charged it …then tried to make it work on my hair but no luck! Then charged it again but it didn’t charge. I cannot make it work even with the USB PLUG but no luck …won’t turn on!
I’m not a hard to please person but I’m not a happy camper! I tried to return it but they said bc it was over 3o days, they could not approve a return or refund! 😡
Helen D.

NO STAR REVIEW. Not even worth one star. This companies refund policy is a scam. They do not offer full refunds like their website says. Customer service is horrible, just get the run a round. Cost you more to return the product than what it costs. Do not purchase from this company

Angel did an awesome job getting my order canceled quickly and efficiently.
I was not happy when I placed my order because it was advertised for 60% off but I couldn’t find that only 50% off and it picked which credit card it charged it to. I did not want it charged to the credit card that they picked out, but this was not Angels fault.
Diane Heintzman

Back in January, I went back and forth with Numoya service, complaining that the charge only lasted for four uses. They told me to try this and that and it didn't help. Then they said it was too late to return it. Now, it reads 200 degrees and is totally cold. It's a terrible product and poor service!
C. Rao

My brush won't hold a charge with different been emailing since the middle of may keep being put off asking for videos how supposed to video a battery not holding its charge
25th may I was promised a replacement still waiting 18th june and when I email im told they will be chasing it up in dispatch
Cin artists

The original one I received didn't work. I was promised a new one as a replacement 2 months ago. I have never received it. I will never buy from this company again. The £40 was a waste of money

I ordered a Flown Brush and it was not what I expected.
I have sent numerous emails and still no instructions for the return. They told me to take of picture of me holding the brush and they would tell me what I was doing wrong. I sent the pictures and still have no return instructions. In one email they stated they said would give me a small percentage back because it needs to be mailed to China. Cutomer service has been no help to me.
When they send you the brush there is no receipt for returns or problems. I would never order from this company again.

Carol has always been helpful with any questions I have. I have not got my device yet but I may have more questions for her

The USB cord that came with the item did not work -right out the gate. Upon receiving the item I was not impressed. In my opinion, not a solid hair tool - not worth the money paid. Contacting support for Return / Refund info (30 day guaranty refund if not satisfied), I received a response requesting I do a video - NO. I have had request from Erica, John, Lester, Marie and Brooke. Everytime I respond (same link) I get another SUPPORT team member requesting video & not willing to initiate return. WORSE support ever. Phone number disconnected. I am done - BBB & Letter to Claire Hoffman, I eat my $50 whatever loss!

I had a lot of help from Olivia to explain how the brush works as it appeared not to be charging properly but thanks yo Olivia it is now all ok. Very helpful. Thanks.

Quick response to my request & set in motion my need

When I was ordering my go curl Pro, somehow it ordered two of them. I reached out to the flown beauty. company right away and they removed one of my items. I was very pleased. Zy assisted me. Thank you for your prompt reaction.

Delivered very promptly in secure packaging. I’m very pleased with my brush & hi-speed charger. Brooke helped me to understand how everything works! Cheers!

I canceled my order because I mistakenly orederd 2 I contacted via email and Darwin answered immediately and corrected my mistake

All involved were very courteous and very polite. The agreement we came to was very pleasing to me. Appreciate all you did!

Corrected my issue in a few mins of messaging . Very satisfied

Prompt responses

the response to my inquiry was extremely quick, thorough and very helpful.

I returned a Numoya hot brush in February as it was not suitable for my needs. I was guided through the returns process step by step by various members of staff. For some unknown reason my parcel was held up in customs, and it appears it still is. Marie Cowell kept in constant touch with me, assuring me I hadn't been forgotten but as they had not received my parcel their hands were tied. As a goodwill gesture Marie arranged a refund for me that I received immediately, even though they still haven't received my return parcel. This is very much appreciated and I would like to thank Marie for all her support and for eventually sorting out my refund. Excellent customer service!

The service provided was exceptional and incredibly helpful. I was very pleased with their kindness and will certainly be making future purchases from them.