Airlink Reviews 67

🥰wonderful expérience with them. The staff was really cool ,hostess and steward really nice. The food tasted good also . I had 4 flights with them and I loved the expérience.

I only had 2 problems . The time connexion with my flight from JHB to Maputo was too short and ended up missing my flight. I explained to an agent in the counter , she was not empathic at all saying that I had to buy a new ticket and also refused any gesture. Went to another counter for the check in and the lady booked for me a flight for the day after.
The other problem is that the flight always arrives late .

Apart from that everything was good.

Booked a refundable business class flight with them.
Flight canceled, no refund given, always stating: you are " in the line". Since Jan now....
Do not book

Honestly hands down one of the best flights I’ve ever had I can’t say this enough the flight attendants were so sweet the food was the best food I’ve ever had on any flight

Because of the flooding in Limpopo and the closure of the airport in Hoedspruit, Airlink could not fly to Hoedspruit and cancelled my flights from Capetown to Hoedspruit and Hoedspruit to Johannesburg. Airlink arranged then a direct flight from Capetown to Johannsburg and promised a refund. I would have been entitled to a full refund anyway, as I had fully flexible ticket for both flights. After more than 4 weeks I have received nothing except promises that the case is in process. From other reviews I assume that the case is just delayed endlessly and that I will never see my money again.

Hello all out there just a heads up

We are currently enjoying a visit to South Africa visiting family in Mossel Bay (George nearest airport) we haven’t seen them for 9 years having a great time until !!!
I booked a flight with Airlink to get us back to Cape Town to catch our main flight back to Amsterdam over two weeks away , in a mistake I inadvertently booked a flight from Cape Town to George when it should have been the other way around George to Cape Town 🤔🤪🤪🤪 genuine mistake
I duly cancelled the flight within minutes and rebooked the correct flight
The cancellation said refund would follow but could take a while 🤔🤔
I have since received an email confirming cancellation however no refund !!!! 😡
My brother in law rang customer care at Airlink spoke to a number of people ultimately a supervisor asking for a refund but to no avail
My advise is be very careful if you are intending /thinking travelling with Airlink South Africa 🤔🤔🤪🤪😡😡😡😡😡😡

Excellent flight from George to Cape Town in a new plane. Crew were friendly, food offering small but fresh.

Saw a review on here talking about how the toilets were out of order on their flight. I prayed that this didn't actually happen and it was just a fake review. But it was real and I suffered tremendously as a result. Never flying with them again. How is that even allowed? Surely you should have someone able to fix the toilet at all times?

On the flight Jhb Richard’s bay - 3 and a half hour delay and had to board another plane - technical issues - further more we waited forever for our baggage which first got sent through when passengers where threatening to call the police . Now AGAIN a week later , sitting on a plane that has technical issues and waiting for the outcome . Last time I fly with them .

One of the worst experience EVER! On the flight the toilet was out of order, but this was nothing..... They diverted us to Lanseria (instead of Tambo) for NO REASON (each single other flight landed) and they refused to even cover the accommodation and meals for the people who - like me - missed the connections! I though South African Airways was worse BUT after this I am sure SAA is way better than this ! Try to get an alternative if you can -

Useless airline! Absolutely rubbish. Lost my luggage twice. How can transferring luggage be so difficult ??? It’s not complex . Delays lost luggage poor communication. Never again

Worst company ever !!! Had a flight from Polokwane to Johannesburg, then Johannesburg to Cape Town.
First flight was cancelled, apparently for weather conditions, therefore they did not have to pay the accomodations, pretty sure it is an excuse and that they lied to avoid to pay.
No explanations, no assitance was provide, we had to go get the informations ourselves and most passengers then drove to Johannesburg and I then booked a flight with South African Airlines.
Avoid this company !!!!!!

Having read the negative reviews I can only say that's not my experience. Flew Port Elizabeth to London via Johannesburg with Virgin Atlantic who have a codeshare agreement with Airlink for the Port Elizabeth to Johannesburg connecting flight (as do British Airways) and the service was exceptional. Check in at Port Elizabeth really easy with boarding passes for both flights issued at PE and my baggage was tagged to go straight onto the Virgin flight at Johannesburg. Flight took off as scheduled and I was pleasantly surprised to see that there was a free drink and sandwich service for the 1 1/2hr flight, you won't get that in Europe. The sandwich was exceptional, flight was on time and staff really friendly. I would fly with them again without reservation. Two suitcases arrived as planned at Heathrow, no issues whatsoever.

Had a flight booked to Kruger Mpumalanga Airport from JHB on Friday 17 October, upon arrival at the airport they said the flight was cancelled due to poor weather conditions, I asked what can be done under this circumstance they said only place the ticket on hold or re-book the flight two days later. I had to book travel and a hotel to stay over and asked them who will carry the cost, according to them if it is weather related they can’t do anything else, (their policy) the next day it was all over the news they have technical issues with air traffic control therefore they lied to their passengers just to avoid paying penalties as they should have! I even asked the receptionist at the counter is this official or is the weather only an excuse they hide behind she said no it’s really the weather? Would love to hear what Airlink has to say about this?

Despite booking direct, booking early, reserving seats and checking in online, we arrived at Maputo to be told that our seats had been changed. However, it would be impossible to change them back. We know exactly what went on: that someone accepted a back hander to sell our seats to another passenger. Happens too frequently to be a coincidence. Miraculously upgraded at the gate. Very nice but why did this happen?

Journey Heathrow to Windhoek via Johannesburg
We were rebooked by BA at Heathrow onto an Airlink flight in place of a SA airlines flight as the BA flight was delayed meaning we would miss our connecting flight
On arrival at Windhoek we were without our luggage
Airlink blame SA airlines but I believe that as our last carrier to our destination Airlink are ultimately responsible
This they deny
We are out of pocket for the cost of private transportation of our luggage which was necessary due to departing on a fixed itinerary holiday

Extremely disappointing and distressing Airlink

Good flight experience with Airlink. With the upgrade, we were given access to the very nice lounge. Overall a very good experience.

I traveled with Airlink on June 9, 2025 (heading to Kenya) and missed my connecting flight at OR Tambo due to their inbound flight delay. Although the delay was only 12 minutes, Airlink staff at the airport offered zero meaningful assistance. I was directed to a distant office, faced language barriers, and was even told to pay for a golf cart to get to the gate faster. No one rushed me or tried to help despite my urgent requests.

The airline refused any compensation, citing that the delay was beyond their control and offered only an open ticket valid for a year or a refund per their strict fare rules (mine was non-refundable). They provided a delay letter for insurance claims but made no effort to address the financial loss or inconvenience.

This was by far the worst customer service I have experienced with an airline. Their dismissive attitude and lack of support caused me stress, missed commitments, and unnecessary costs. I will think twice before flying Airlink again and advise others to consider more reliable carriers.

NEVER BOOKING WITH THEM AGAIN!

Airlink have terrible customer service they are always very rude especially at the check in counter especially at Or tambo International airport. The only friendly people in the whole establishment are the flight attendants.My experience with Airlink was on a flight from Johannesburg to Maputo I had booked the flight 24 hours before right ? So I had my sick late grandfather who had just had amputated his foot a 3 days before I had requested a special assistance from them ,which they had a terrible rule for if you had not ordered 3 days before then you would not get one . But even tho I sent them an email and they sent a confirmation email they did not supply one only because of Lift (which we had a flight from Durban to joburg with which was incredible )were we able to get one and the lady by the counter of Airlink wanted to charge us for extra baggage while on we booked a ticket that allowed 43 kg and we only had 24 kg if I had not come back from the toilet in time then they would have charged a 47 year old woman and her 78 year old sick father money they had no right charging sick behavior ,besides the point then they made by sick grandfather walk all the way from the bus up the stairs all alone only with me a 15 year child helping him alongside my 48 year old mother who is also sick providing no help what so ever and just looking at us while they had 2 people there only a kind passenger came to our rescue if not then he probably would have fell since I was unable to carry him anymore this exhaustion made him get much weaker which eventually accelerated his death . All and all terrible would never recommend them to anyone I would rather walk then ever fly with Airlink ever again.

I’m a pensioner and Airlink Cape Town refused me to check in as my final destination was Lusaka. I didn’t have a return ticket SA. Never once did I have to produce a ticket before in the ten years I have being visiting my son in Zambia. I asked to speak to a supervisor and proceeded to wait 25 minutes before I decided I was going to miss my first part of my flight to Johannesburg first. Most stressful experience I had. I’m most definitely not a happy bunny.

No apology email or explanation how to receive refund for flight not reaching Kimberley because of bad weather, that was diverted to Bloemfontein and eventually came back to Cape Town.
I was not the passenger but paid for the ticket and it was my email and credit card used for the ticket.

I had to phone the call centre and was then told to send an email and that an admin fee of R506.00 (i.e.18.76% of the ticket price) would also be deducted, but I need to pay full price again to rebook.
I deduce that if I did not contact the Airlink call centre I would have eventually just lost the full value of the ticket as nothing was digitally sent out explaining procedure, before me making a call 12 hours after the flight returned to Cape Town.

Airlink could have charted a bus from Bloemfontein (for those passengers that urgently needed to reach Kimberley. and preferred not to return to Cape Town.
The distance by road between the two airports is 168km.
Cem Air I will give you a turn to rebook my friend as he still needs to get to Kimberley after this fiasco.