Airlink Reviews 67

The very best short-haul airline that I have ever experienced.
Flew from Johannesburg to Skukuza with Airlink this month.
The aircraft was comfortable and clean. The flight attendant was most efficient and helpful and the flight itself was great.
I CAN HIGHLY RECOMMEND AIRLINK.

Good friendly professional service
On time delivery and efficient hostess staff
Meal and beverages was acceptable and a good bite
Keep up the good work & will certainly use the airline again

My husband and I travelled on Air link from Hre to Jnb and found this airline very good. The flight was on time, the ground staff as well as the crew were extremely good! A breath of fresh air....Keep up your standards !

I flew from Johannesburg to George, but without my luggage, because there were some complications. After 2 days of waiting, my luggage arrived. I had to either get it myself or have it delivered for 45€. Since my address was outside the city area, the airline does not pay for the transport costs. This is how you keep customers happy.

Dont book flights with South African Airlink.PNR TICKET RY3BP6 (6945746942)They cancelled my flights in September 2021 and only gave me 22.5%of my return airfare back. They stated on their terms and fare rules/conditions that if the airline cancelled flights they would waive all cancellation charges...They refused... even though I sent screen shots of the pages on their website stating this. They owe me 363.34 GBP and I am not going to give up and stop writing negative reviews. They are dishonest and not transparent. BUYER BEWARE...BOOK WITH ANOTHER AIRLINE

**Update - despite writing this, I received the standard "please contact the baggage team" response. The baggage team had already done nothing so why bother. Very poor responce shows they just don't care**

Our 2 soft sided bags were ripped open by Airlink Staff via av side pocket to gain access to luggage to try and steal stuff between Maun and JNB. Bags were checked just before check in and in toilets at JNB site to changing clothes.

Despite reporting to Airlink staff just outside arrivals, providing photos, signed affidavit and photos of the bag type and serial numbers Airlink have refused to pay damages as we don't have a receipt for 4 year old bags.

Oh yes and there is no apology or even an attempt to deal with the allegation their staff tried to steal from us.

Avoid or secure your bags really well if you wish to avoid the same poor service!!

Company provides email address on web site for customers to contact them in case they need to change their flight. Once you do you will not get any reply. Wonder what they are doing on the other side. Giggling at each customer email coming in before trashing it unread? Also, as per FAQ the refund process, should you be eligible for any at all as they have countless exemptions, is utterly awkward. They will not refund to your debit/credit card which you used to pay your ticket but only via EFT. And to do so you have to provide them with all your bank details. Yeah right.