Foodhub Reviews 

Always good food and great service.

Really easy to use, really good quality tasting food. Lovely staff.

Easy quick clear

We love your foods 😋

AVOID at all costs.
I placed an order: Tue 08 Sep, 4:35 PM for Fish and Chips from the Golden Fisheries in Dewsbury, West Yorkshire WF12 via Food Hub.
By 5.15 the food had not arrived.
I phoned Golden Fisheries who were hard to understand, they claimed that the order had left then they said that the driver had not yet arrived and that the food was in a warmer waiting to be collected and advised I phoned the driver. How was i supposed to know the drivers number, they claimed they didn't know it!
I went back on the Food Hub order page and sawe a drivers number, he was the same, hard to understand and one minute he said he was at Golden Fisheries collecting the order, then he said he was 10 minutes drive away and by this time the food will have been in the warmer for 15 minutes. Then he said it would take at least 10 minutes to get back to my area to deliver it, implying he was from my area (Thornhill Lees in WF12) I was furious, he blamed the traffic. He sounded half awake, totally out of it and incoherrent.
I phoned Golden Fisheries to ask them to discard the food that had been in the warmer and cook fresh the hard to unerstand female claimed that the driver had not arrived.
I tried in vain to contact Food Hub but an American accent male answerphone voice said no agents were available and the call was terminated by them.
I tried to go on live chat, was unable to connect.
I phoned Golden Fisheries again to ask if the docile Food Hub driver had arrived yet but threy said no and that he wasn't going to come either, I asked them for a refund, they told me to contact Food Hub.
I tried again to contact Food Hub, it took a whole hour in online chat via a link they sent me in an order confirmation email the characters limited and the attitude was as nochalent as that of Golden Fisheries and the Food Hub driver. Basically it was "Tough that you now get no food before you go to work", "Not our problem, blamed the traffic", "We couldn't care less if you get cold food if at all", uttterly useless diabolical service that is beyond a disgrace. Bad service, bad attitude, a complete waste of time and money and to be avoided at all costs. I will never ever order from Food Hub again and I advise others to think twice before they do as well. I could have lost my job, I lost copious income and I am seriously out of pocket and I am even doubting that a refund has been issued from Food Hub who have breached my trust completely today on many levels but they say my refund will take 3-5 days, so that is far from satisfactory when they are quick enough at takling your hard earned money off you.
I had to order food from another company, be 3 hours late for work, lose serious money and no compensation for the loss of income either. I feel like suing them and reporting them to Trading Standards.
They have absolutely ZERO respect for their poor customers, they are insufferable.
I am a pensioner and housebound so this abuse today from Food Hub added insult to injury.
Diabolical disgrace.
AVOID AVOID.

The food and the service is always fabulous.
Would not use anyone else xx

Horrible company . Incompetent customer service . Instead of helping you to run your business they are trying to ruined.Stay away

Easy to use. Also prices are cheaper than other food apps

Would be better if you just had an option for tray of chicken kebab meat would be easier

Very easy to use and a great service 👍🏻

Always lovely food lovely helpful staff
Nice to have a lovely takeaway that you can look forward to

We ordered our food around 9pm and received it at 10.45pm - the driver didn't know where he was going and the food was barely luke warm when it arrived.

Food hub is absolutely great.
So easy to navigate.
Highly recommend

Excellent food and highly recommend👌

Always fast and good food

Always order from Golden Chef for about 15 years. My favourite Chinese in the area. Food always amazing, fast and hot. Great flavour and selection. Chicken satay is amazing.

Always good food from dinos ,quick and easy app to order food

Great. easy and quick. And waiting for food love it

Quick and easy, easy to find what you want, great selection

I have been using Foodhub for my restaurant for a long time and, overall, I have generated a significant amount of business through their services. As a small family-run restaurant, I currently pay approximately **£1,500 per month (around £18,000 per year)** in Foodhub-related costs, including service fees, online transaction/terminal fees, bookings and commissions on sales.

Unfortunately, I have been experiencing recurring problems with the **Foodhub POS system for nearly two years**. From time to time, the system becomes extremely slow and orders do not go through properly. The system often reports an internet connection problem, even when the internet connection is working normally.

I have reported this issue repeatedly over this period. The problem is sometimes fixed temporarily, but it keeps coming back. In my view, after such a long period of repeated complaints, I would have expected a more permanent solution rather than continuing to repair the same system.

Today I contacted Foodhub again because the same problem occurred. The issue was eventually resolved, but I asked whether the POS could be upgraded to a newer system. I was then told that I would need to pay **£290 for the upgrade**.

This was particularly disappointing to me. I have been paying for the service continuously for years and have repeatedly reported problems with the existing equipment. If a newer system was available and the existing equipment was clearly continuing to cause problems, I would have expected Foodhub to take a more proactive approach and offer a proper solution, particularly for a long-standing customer generating around £18,000 a year in fees and commissions.

My concern is not simply the £290 charge. It is the fact that I have been reporting the same issue for almost two years, while the approach has largely been to keep fixing the existing system rather than addressing the underlying problem.

For a restaurant, a reliable POS system is extremely important. When the system is slow or orders fail to send, it can directly affect customers, staff and sales.

I am sharing this review because I believe existing and potential Foodhub customers should know about my experience. I also hope Foodhub will take this feedback seriously and review how long-standing customers with persistent technical problems are treated.

I am now looking at purchasing my own independent POS hardware and software, together with an online ordering platform integrated into my restaurant website. My aim is to become less dependent on third-party providers and, hopefully, reduce the overall cost of running my online and POS services.

I have been a Foodhub customer for a long time, and I would have preferred to continue the relationship on better terms. However, after nearly two years of recurring problems, I feel that the service and support I have received have not met the level I would reasonably expect from a company to which my business pays approximately £18,000 a year.

**I hope Foodhub sees this as constructive feedback and uses it to improve the service for small independent restaurants.**