Forbidden Planet Reviews 1.094

I placed an order for a Christmas present in plenty of time for the big day. Unfortunately the order never arrived. I contacted Forbidden Planet customer service and they were very helpful and sent a replacement order for me. This arrived after Christmas but my daughter was able to give it to her brother before he went back to University.
Thank you for your help.

I was worried after reading some of the one star reviews here, but I'm very relieved to say that my order has arrived not only quickly (within a week) but also in perfect condition. I can tell these books were packaged with a lot of care.

I ordered 6 books in total. One oddity was that 2 of the books arrived in a different delivery to the other 4 despite being both delivered via DPD. Payment was also taken in two different batches.

However I can't argue with the results and I'm sure there was a reason for it. Thanks to all involved in my order.

So, after visiting there shops I decided to try online, a week later SOME of my comics have shipped, some haven't, they keep taking part payments when they want to, no tracking numbers so I've no idea where or when it's arriving (£6 postage too for royal mail 2nd class) what possibly takes a week to post half an order?? Plus will I ever get the rest of what I ordered? will you randomly take the rest of the money? If they're damaged or missing like a lot of others I will come to your store and replace them myself because your useless staff probably won't realise I've taken anything for a week or two.

One of the items in the order was missing. Unlikely to receive it before Christmas now.

Update the item arrived and all good.

I found that forbidden planet was a good place for comic book lovers. I also found it’s action figure we’re good for collectors BUT I thought the place hind of smelt bad don’t know what that tells us about the customers🙄

Fast Purchase - dispatch time frame. Can’t fault the packaging in fact it was perfect. Everything wrapped individually in bags and boxes.

Quick initial response,
corrected slight misinformation,
shipped promptly,
package arrived safe & sound in Canada earlier than expected

I ordered some Xmas presents from forbidden planet, there were some shipping issues but the customer service team fixed that in great time and was very open and transparent! I’ve shopped with forbidden planet for years and I will continue to do so :) great company

Very large deluxe collectors edition book arrived in thin, card cover - not at all fit for the weight of the book and the package was ripped and the book was missing!!! A combination of bad courier choice and flimsy packaging from forbidden planet - to be fair they sent out a replacement immediately - packaged well and it arrived within a few days

After trying them again for comics in the hope their appalling customer service had improved initially I was pleasantly surprised at a much improved experience with packaging being the proper mailers and boarding comics,. HOWEVER we are now back to the absolute joke service i grew to hate. Every order is damaged, using the flimsy cardboard sleeves, not proper mailers, no boarding. They are beyond stupid as it must cost a fortune with all the return postage and replacements. Their warehouse staff simply do not care that they are selling collectible items and the customer services team just cut and past the same generic apologies, with a shrug of the shoulders. How they haven't gone bust yet is a miracle and their management need to get a grip of the company before its too late.
Do your self a favour avoid and shop for your comics elsewhere. I luckily managed to stop a colleague from shopping here after he saw the state of my latest delivery, they might be a touch cheaper than other companies but the quality and service is the worst of any company i've ever used

Great stock, friendly staff

For the second month in a row I have pre-ordered a comic, in particular Conan no.5, cover C for this month, only to be told it's unavailable and I now can't get a copy in the UK. Si, I've asked on line with no reply, what's the point of pre-ordering, why are they allowing overseas buyers like midtown comics and dcbs to purchase in bulk and sell cheap without allocating a fair balance of each cover to UK sellers. It all boils down to the unfair financial clout that these US sellers operate under stripping UK buyers of the opportunity to purchase the titles they want on the same footing as those in the states.

J'ai trouvé chez Forbidden Planet un livre que je ne trouvais pas ailleurs a un prix aussi intéressant. Bonne communication du service client, livre bien emballé, ravi d'avoir ce livre entre les mains malgré une livraison française "chaotique". NB: chronopost vous demande de régler la TVA avant de vous livrer. C'est pas pour autant qu'ensuite ils sont bons dans la livraison. Mais ceci est une autre histoire....

Great service very quick delivery and a superb price.

Forbidden Planet is an awesome store. Their customer service for online transactions is also admirable. They replaced a defective comic for me graciously. However, the replacement copy was also damaged, just not as bad as the first copy. I would give them 5 stars, but the department in charge of QC should be more scrupulous before sending out items to collectors.

Good quality, well packaged and arrived in time

Customer services are a total shambles. I asked for a returned order to be sent to another address, they happily agreed to this and then sent it back to the wrong address. When I contacted them to ask where the order was they blithely replied that one of my neighbours at the wrong address had taken it in and that I should check with them! Every time I tried to contact them it was as if they couldn’t or hadn’t read the whole email chain to understand the issue. Totally hopeless service.

Always a pleasure visiting the stores across the U.K.

There’s a huge range of products to browse and very good quality - taken care of when handling.

However, the online store is in utter shambles. Some orders (in stock) take up to 2-3 weeks to ship, which is ridiculous considering I’m a U.K. citizen. I get emails all the time telling me products are in stock when they ARE NOT.

Don’t email me 3x about the availability of a graphic novel if you don’t have it. It’s misinformation and it clogs my inbox! Stop it.

CB

£5 for second class shipping.

What a mick take.

Great range and easy to order online. Good communication and timely delivery.