Forbidden Planet Reviews 1.094

My experience was great thanks to the presence of Steve who had great knowledge and had passion for what the company stocked. He answered my questions and told me all the merch available for cobra Kai. Thanks to Steve my son now has a brand new “Chozen” ready for Easter! 👌🏾

I had a terrific customer service experience. I’m in the United States and my bank was having some issues with one of my pre-orders. Every single time I would update my payment information my banquet claim it is fraud. Customer service was so patient and helpful working with me over the course of a week plus trying to get this sorted out and after a lot of back-and-forth I was able to fix the issue and secure my pre-order. They were so amazing I wish all customer service was this top notch.

Excellent customer service. Easily resolved an issue arising from a postage mixup. Polite, informative, and willing to listen.

Good product and delivery was great and on time

Exceptionally slow processing and delivery times. Comics always have clear spin-wear and do not appear as new. Items listed as bagged and boarded are rarely boarded. When complaints are made to the company itself you get zero response.
The ONLY good thing about this company is the amount that they stock but I wouldn't recommend buying any collectible items from here as you will be disappointed.

Ordered £45 worth of comics, after waiting way past the delivery date I was told they were either lost or damaged. I asked for the books to be replaced and they couldn't so just refunded my order. Why I had to chase and they didn't offer that information.
Gutted.
Forbidden planet have no competitor, due to the fact that they have ties to the UK distributor. They really should be investigated for a monopoly. Awful service.

Had an order query and the team got back to me so quickly! Really prompt and friendly service. Thank you :-)

Ordered a jumper 6 bloody weeks ago and its still pending. Have emailed customer service and no reply . 6 weeks processing is ridiculous 🙄

I always order from Forbidden Planet. Their books are always in perfect condition and well packaged.

Ordered through their website, but then found the item I'd ordered in a physical store. Cancelled my order with a simple e-mail request, very happy with the service provided.

So I have been using Forbidden Planet for many years for all of my comic requirements. I have spent over £10,000 over the many years on their sites and in stores.

The last year however they have taken a down hill in my opinion. Firstly, they have adjusted their post and packaging to a point it's rather ridiculous.

Previously I would put in my monthly order and spend £150-£200 and pay £6 postage. The last two times however my postage is anything from £35-£50. The fact they will no longer bundle your comics together to ensure better postage means it's stupidly high costs.

My biggest concern however is the fact quality control has drastically dropped in the last year. As a comic collector, I expect the comics to arrive in good condition. They would usually send them in good condition, with a few issues now and then.

But now? Every comic I have comes with either dents, scratches on the surface, dirt on the surface or outright bent. Are they just throwing them into mailers now? None of my comics are arriving in what I would call a Near Mint condition anymore, and with the increase in costing, I feel I will need to find an alternative soon.

Just such good company love my comic you should waste all you money there or else you will not see tomorrow

Ordered comics. Shipped from the UK to US using DPD (didn't get a carrier choice). Package never made it out of the US delivery depot. Then they said they found it. Then called to ask if it was delivered?! Never came. Many emails went back and forth. DPD said they needed invoice info from FP. FP sent it but nothing happened. Then more emails. I did get refunded but really I just wanted the comics I ordered. Huge waste of time and a showcase of utter incompetence. FP cared more about closing the case than getting me what I ordered. Heed my warning and avoid this company at all costs. They do not deserve your business.

Update: I see FP replied. They could have requested a search to get things moving again after the invoice info and still could. I tried but DPD said only the shipper could request a search.

Never ordered this. So why are sending it?

I started putting in my quarterly order and then went to checkout to see that the postage was now £35 almost £30 more than normal as there is a new postage policy. Would have been nice to know either clearly on the website or an email update explaining the change so I didn't have to waste my time today. The books often arrive warped/wavy and frequently have minor damage. This means it is no longer worthwhile to order from them and likely means evaluating whether or not I continue purchasing comics.

I've been ordering for years off them in the UK. They are very hit and miss quality wise and certainly don't have a problem sending you damaged books. On the plus side they have tended to be cheaper than the alternatives but with there latest postage hikes this is no longer the case. I may actually be done with them now. They also need to rethink there packaging. Twist mailers are not sealed and spending days in transit in a very wet climate tends to leave the books warped/wavy even if they started out OK.

Online orders arrived safely and when release dates were moved between items (previously the same dates), Forbidden Planet sent them on in parts.

absolutely brilliant service from FP! books arrived very well packed, better then anywhere else would package books and arrived in perfect condition, iv shopped at FP for years and never ever had any problems

Just received my order of books. So well protected which you don't often get when ordering books. Absolutely will buy from you again as you are very reasonably priced, brilliant offers and obviously care about your customers experience. Just excellent guys 💯🤗

This bookstore's delivery is so fast, it's like they have book delivery ninjas. I barely had time to grab snacks before my new reads arrived. Impressive!