Forever New Reviews 

I have been chasing my refund for 4 weeks now, even though the email confirming that they received goods back came through 3 weeks ago. So unpleasant experience chasing something that you entitled to. Called customer care today to find out that the refund for one dress hasn't even been processed yet, even though they received it nearly a month ago. Will never buy again and will be avoiding this company!

Delivered one out of two dresses. Refunded one. When I returned the second dress they haven’t refunded me the money. I’ve been waiting over a month. Avoid this company.

All the reviews are correct do not order from here. Ordered a coat and then five days later an email said it was out of stock. Disappointed as this was my Christmas present. Coat still in stock on line so tried again exact same thing happened. £260 out of pocket and no coat still waiting for refunds. Dodgy company make sure you avoid. The coat is still on the website and says it’s in stock! Hope no one else does what I did.

I nearly didn't order this coat based on the reviews I read but took a chance. So glad I did as it arrived within days, and before Christmas! I had seen the coat in a store but they didn't have my size, I don't usually buy online. Very happy customer.

Cancelled and refunded my order, get your stock in check please!

I will not purchase online ever again. I waited a week for my order to be posted, reached out to customer service, was reassured it would be sent so continued to wait only for it to be cancelled. If you are relying on a dress for an event like I was I would never recommend purchasing from forever new.

I have ordered a few times online and after a week they just sent me an email where they cancel my order !!It happened already 2 times !!And then ,they take ages to return the money back !

Not even 1 star
I ordered 2 lovely dresses online 2 weeks ago to go to parties
I am so angry as I still don’t have any confirmation that my order was sent
I wrote several emails with “delays in postage and handling “
I called numerous times but unable to speak to a human and after 20mins the line cuts out
I purchased the dresses in Afterpay so payments are being deducted but still no dress
Beware of the online ordering 😡
How does this company get away with it

Awful experience with this company, ordered two dresses a week before the black friday sale for my birthday at the end of November. A week later nothing had arrived, sent an email chasing it, customer services reassured me that the order would be dispatch very soon, then 2 days later after the sales had ended they notified me they had no stock left and will be receiving a refund. Why wait over a week to let me know? I have noticed by other reviews that this is a recurrent issue. Safe yourself the hassle and dissapointment and buy elsewhere.

I placed an order on 23rd November for 2 items. I paid for fast delivery so it should have arrived within 2 days. 1 week later I got an email to say the items were out of stock so were not being delivered. They still showed as available to purchase on the website so not sure how that works. I was told I would be getting a refund. So as one of the items was showing as available to buy I repurchased the item. Same thing has happened, 5 days later I get an email to say the item is no longer available. So I'm now waiting for a refund for 2 orders. I don't understand why you continue to let orders got through, take peoples money when you clearly cannot fulfil the orders. It's a shame as the clothes are lovely but I would never order from this company again.

I’ve bought a dress online in October and I didn’t like the quality when arrived, so, I’ve retuned it to the local store and got a gift voucher in exchange.
Took me weeks to finally find something good on their website to use my gift voucher, but after days and days without a delivery and many complaints, I’ve got an update saying my order was canceled because there was no stock.
I don’t understand how can they not know what’s not out of stock and just sell it on their website.
Got my gift card back after many days and then decide to use it again on their website because their physical store didn’t have anything that I liked.
Apparently another mistake on my part, it’s been 7 days after the purchase and the order still shows as processing with no shipping and no update on my order.
I’ve been a Forever new customer for years, the clothes used to be absolutely amazing, I remember shopping online and when I quickly received my order, I was always pleasantly surprised with the fact the every piece of clothing I’ve got would look better in person than on the website.
Somehow, everything changed completely. The design of the clothes just looks bad, the quality of the pieces is less than average, everything looks and feels cheap.
But that’s not the only thing that’s changed, the customer service that was once great, is now totally useless.
No one answers the customer service phone, on the website there’s no one in the chat, and even when they reply to your email, there’s no plausible answer.
There’s also the fact that they constant sell items on their website that’s out of stock. It happened to me several times.
There’s also the loyalty and birthday vouchers, that used to be such a nice thing for the loyal customers, and you were able to use with anything sold at the stores and online, but now is valid only on full priced items and orders over $100.00.
The vouchers now are just a bait they give us to spend more money with them.
It really saddens me to see such a great company going down hill, I was such a big fan of the brand, my closet is 80% forever new clothes, my friends and family would even joke that I was a forever new piece collector, that’s how much I used to buy from them and get excited for every new release, now I just can’t recommend them to anyone anymore.

Order placed on 22nd October, not received as of yet. Customer support unable to confirm when it will ship. Save your money, do not buy from this company. I get that they've changed their website / warehouse, but stop taking people's monies until they can actually ship. They've had my money since 22nd October for no goods received, they should be paying me interest on my money they've taken without delivering any goods or clearly meeting any timelines they've communicated when I placed the order in good faith

I ordered online it's been 19 days no update no package hasn't left yet. I email no reply I call, then days later no movement I email again no reply I call again still no movement. They then tell me my size is no longer available because its taken so long. But still haven't canceled or refunded my order. The most apauling business I've ever come across for slackness. The customer service people are nice enough but some thing isn't working with how they run their business. 2nd bad experience last one was return and it took 2 months last xmas to finally get my refund. You really need to sort out how your running things . For this reason I will not purchase again from forever new.

Using customers to bank roll them, taking orders for items out of stock then you have to wait for a refund.
Appalling customer service!

Compared to over 6 years ago I use to buy so many clothing items from this brand but the quality has gone down hill. I hardly buy from Forever new anymore and the prices aren’t justifiable for what you’re paying for. Sad because I loved this store but the quality of the materials used now are horrendous.

Also waiting on dispatch receipt for my order this dress was for my wedding day. I never thought to check reviews as like everyone on here I thought this was a reliable company.
I am now out of pocket so can't afford to buy another dress.

I chose to order from Forever New because it was a brand I was familiar with and I had always had a good instore experience. Their website said 1-3 days shipping and so based on this and previous experience in store I chose to buy a special occasion dress from them online (they did not have my size in store). 14 days later and the dress had not arrived and my special occasion had been and gone. I enquired several times for an eta and while support was friendly they were never able to provide me with information other than to say they were experiencing shipping delays and technical issues. This was clearly known to them but no warning was displayed on their website. Had I known about the delays I would never have purchased a dress from there for a Special Occasion. I gave 1 stars because the only saving grace they had was that they processed my return quickly.

Do not shop with Forever New. I wish I'd seen these reviews before I placed an order online, they are an absolute disgrace.

No customer support. No updates. No order in sight weeks after weeks of waiting for it to be dispatched.

If they are unable to process orders due to warehouse issues they shouldn't be taking orders and should warn customers.

DO NOT ORDER FROM THIS COMPANY

I ordered 1 item and have been waiting 1 month and am still waiting for it to arrive. The customer service is a joke. Don’t waste your money or time. The delivery times are inaccurate and they don’t even give a valid reason as to why the item is delayed

So many reviews on here about items not being delivered. I paid for next day delivery on an item a week ago and it hasn’t arrived. I asked for an update and customer service told me they couldn’t give me a time frame of when it would be dispatched.

I’m not sure how a business can offer the next day delivery option and charge more, knowing they can’t fulfil it. I’m also not sure how they can take orders if they have no idea when they’re going to deliver them.

Take this as your warning to shop elsewhere.