Forever New Reviews 

I am so upset and angry on the service I have received as there is no information about my products no email or nothing what so ever!!
I was supposed to receive my order on the 1st of nov and they is no sign of my order yet! I don’t want it anymore nor will I ever order from this site ever again!

I bought 2 dresses on the 20th of October and have received neither. I wanted them for an occasion today and I am incredibly upset - I understand they are moving to a new warehouse but the fact that no emails have been sent out updating me is a travesty. Forever New is one of my favourite brands and I don't think I will ever buy from here again after this purchase.

Poorest customer service of any Australian online fashion retailer I’ve ever purchased from. Only retailer I know of that you can’t return and get a refund on sale items. You only are allowed to get a gift card. They should shout out this msg at the shopping cart concerning sale items.

I forgot this recently and instantly regretted my online purchase cause I know forever new customer service is appalling.

Extremely impressed with Forever New first time ordering and received order within 3 days. Returned one item and received refund within 3 days incredible service! Items are also beautiful!

I recently ordered a dress as an option for my wedding reception. It was a lovely dress but unfortunately didn’t suit me very well. I was reluctant to return after reading the reviews, expecting to have to chase it up, but was pleasantly surprised with the returns process. I did have to pay about £5 postage but the refund has come into my bank in less than one week and was an easy enough process. I would order again if I saw something I liked online.

Appalling company to buy from. Still waiting for a purchase to arrive which was meant to be received on 8th June but still waiting. No tracking order that works and despite 2 emails to customer services and a request for refund, nothing has been received. Stay clear of this company !!!!

I loved forever new clothes but the last time I went the quality was significantly worse. Was really disappointed as I thought I found a replacement for some other stores I love. Bring back the old quality!

I order one dresses and I’m still waiting on my order

I have just received my dress and am really pleased with it. I have to say I ordered it before reading the reviews which made me worry. Well, I received regular updates about my order from start to finish, it came in good time and the dress is lovely. Most people only review when they have a bad experience so I wanted to post this to put people's minds at rest.

Still waiting for my online order which was purchased more than 2 weeks ago. No service, no feedback- I have calked numerous times. All in all a very bad experience.

Lovely dresses but terrible shop to buy online, poor customer service. I’ve made and order I have never received my dress… after I contacted them and complaint a thousand times they said they would refund me which I’m still waiting for it. Would not recommend no one to buys from their online shop.

I had ordered size 10 and I got size 8 that too in bad condition. It had oil stains on one sleeves and black marks on back . I have paid cash on delivery and now they are saying it will take 15 days to return it . Very disappointed with the service. Not going to buy it on line ever again !

I recently ordered a linen blazer for a wedding, then went online to check reviews. Uh-oh, alarm bells rang when i read all the negative reviews, and i mentally kissed my blazer and my money goodbye. Super pleasant surprise when my item arrived, nicely packaged, very quickly (3 days). Was linen, reasonably well made with pleats and tails tailor stitched to keep it nice in packaging. Correct size and colour. Im a happy person. I gave 4 stars as it will need a good steaming to unwrinkle it, but this site doesnt deserve the reviews im seeing here.

Forever new Blacktown customer service was excellent. I suddenly changed my mind in the type of the bag. But the girl in the counter is very accomodating. Has a welcoming smile. Happy customer here super indeed!

My order no is 100113872 .I have returned an article . My account shows status as refunded at source . I have not received the payment in my bank account . I have tried contacting there customer service no of times but there executives are busy and you are never connected . I have written mails to them . I get an autogenerated email with ticket no which is automatically closed without issue being resolved . I have very bad experiences for refund of an online purchase

I am on to my second order in two months where something has gone wrong and I've had to chase them for a refund via PayPal. In November 2022 I ordered a top online, and a month later it hadn't arrived. I reached out to Forever New and they said that the order had been cancelled due to low stock and an automatic refund had been issued. It had not bene issued and I had not been notified of the cancelled order at any point. Customer Service refused to do anything so I raised a case with PayPal and got my money back. If I hadn't followed up I would never have seen my money. In December 2022 I ordered a top online that arrived in January 2023, but was falling apart on arrival - it was just such terrible quality and looked hideous. I took it to be refunded in store and was told I could not get a refund as it was a sale item. I pushed the issue because they do allow refunds for defective sale items under their refund policy. The retail worker reluctantly 'refunded' me and said the money would be returned to my original method (again PayPal), though she refused to refund the shipping cost, which is think is unfair if the product is defective. My money has not been returned and I've had to raise another ticket with PayPal to demand a refund. I love Forever New styles but don't want to spend all my free time chasing returns for items that were never delivered or faulty. The customer service could not be worse. Save your money for a retailer with a proper returns system. I know they stock Forever New at The Iconic and Myer, which are reliable retailers.

If I could choose no stars I would. Ordered size 14 trousers, their mistake sent size 10. It took me a week to get them to pay for the return freight, however even though their website says they have size 14, they say they don’t? And they won’t refund me until the trousers are received back, their error again not mine! Never buying anything from you again, shame on you!

This site is a SCAM I never got any of the items I purchased PLEASE DO NOT ORDER HERE

I have tried twice to purchase dresses online - both times were not a success. After a couple days you get an email saying they cannot fulfill the order as there's no stock. Takes another few days wait to get a refund. I will not be buying from this website again.

Purchased an item online. Called and the person answer the phone 'Customer Service" - Sanjeevani. Gave a one line response. I'm sorry I can't help. Will get my manager to call you 'Monica'.
I called the next day she gave the same response. A week later I still haven't heard from Monica. I call again. This time Monica answers the phone. Tells me the same. Sorry I cannot help give you a refund on return item. Only store credit. I explained I have no interest dealing with company again and I want my money back. she explained that, that was no going to happen. I asked to escalate the matter to her manager. She advise the that it stops with her and she has no intention of escalating the matter. I pushed the issue as I want my money back. She eventually said she'll get someone to call me back 'Amanda' but she will give me the same response. When I went to ask another question she hung up on me.
That's Forever New Customer service for you..
I will not stop as I have no intention of giving them money for nothing.
Next I'm going to Ombudsman, as I cannot see how a company can hold onto my money and they have to returned item.