Forever New Reviews 

I bought a skirt almost a month ago; It didn't fit so I sent it back for an exchange. I received an email to say it had arrived back with Forever New 14 days ago, but I received no updates after that. Customer service just told me that the skirt is out of stock now so they 'cancelled' my exchange (without telling me). I just want a refund now, but that hasn't happened yet. I also received a dress in the wrong size after waiting for two weeks (even though it was Express Post) with no emails on its whereabouts or estimated delivery date, although I began receiving emails on its supposed whereabouts AFTER it had arrived, which I found confusing. I've never had any trouble with Forever New online until now. It's been pretty bad recently. Good quality clothing though...

Online shopping experience is dreadful. They sent me the wrong item, so I emailed their service team. Their service team directed me to their FAQs/website to arrange return. But their returns FAQs sent me back to their service team to get the return done with postage paid. Such an unneccessary time waste / run around. If you are going to buy Forever New products online, Iconic is a much, much better experience (their service team know their processes well, and returns are free in most instances, and super easy to arrange).

Their online service is pathetic. Those who reading my comments humble request not to book from their site... I spent hours selecting products, paid in advance and then even after weeks didn't get anything... What I got was broken and I been asked to send Pic and more artifacts then their team initiating refunds...
Further my product of almost 4500 canceled but I was not made aware until I called their CC.... Very bad service and I promise not to buy from their site ever

If I could give no stars I would!

Over priced
Staff are rude
Can’t return to store
You pay again to return
No way to exchange (so you’d have to pay a third time to reorder)

Terrible experience.
Wouldn’t recommend!
Avoid! Save your money.

I bought a coat and found price drop in 7 days, emailed and called forever new customer service to confirm, i can require to credit of the difference. but when i reached Sylvia park store in NZ, their manager rejected it. the reason she gave is, i used $50 voucher, and i can't returned as well, since label is gone. she is really rude, and yelling her rule in the store, she can't credit or refund, and pointed at the return / refund police at her checkout counter, asked me to read myself.

Terrible customer service!!
I am in NZ and bought a top on Forever New online, the top never arrived. I called at the store and insted of they worry and try find what happened, they tell me I need call on NZ Post to figure ou what happened. I was around 30 min waiting to talk with someone by the phone, from NZ Post and the person tell me they already delivery it. When I told him that the building manager here didn't find nothing on the cameras on that day and time, the person told me they left the parcel above the mail box. The mail box is located outside of the building in a very busy street in Auckland CBD. They told me they will back to me and nothing until now. I don't have my purchase, or even the refund and wasted a lot of time and patience with that. I cannot believe, it is too much lack of respect with the customer.

Rubbish customer service. Ordered a coat. The order was confirmed and the money was taken. Three days later they emailed me to say they could not deliver and would return my cash within three weeks. When I emailed customer services they said sorry but this can happen and we’re not prepare to offer compensation. I would not recommend anyone to buy from them

I recently bought the brianna midi floral dress in size 18 it fits fine but the sleeves will not stay up so it becomes an off the shoulder.
Most size 18 woman need to wear a bra with straps so this doesnt work.
Besides its not advertised as off the shoulder.

Awful customer service- they just don’t answer emails!! Buyer beware!!!

I wish I had read the reviews on trust pilot before I ordered from forever new. I was so disappointed with my shopping experience with then. I ordered a dress a dress for my son and daughters christening. I had been looking for a dress for ages and this dress just looked perfect for the occasion. Pity it never arrived. I was still being told 'rest assured' it will arrive within 10 business days despite it being well past the 10 working days. I asked for a refund and I was told they could not cancel an order already placed. Eventually they did admit they had no idea where my dress was and I received a full refund, which I suppose I'm lucky I got. Don't rely on them if you need an outfit for a special occasion, have a plan B!!

Ordered an item online, courier service have not delivered it.
Don't order from this company.

Useless company with no concept of customer service. Clothes are trash and their returns policy is too.

Ordered a coat from forever new, been 7 days since I heard anything and that was an email to say my order has been cancelled as its no longer in stock although 7 days later it is still available to buy online. Avoid at all costs

I am a consistent customer with, i ordered a jump suit online, and due to the lock down in Sydney, i was unable to return it. It passed 14 days, then i sent an email explaining the situation and if there other ways to get any store credit or return. there respond was “Since, you have passed the 14 day return timeline hence the system does not allow you to place an online return request. Unfortunately there is nothing much we could do and we apologise for any inconvenience caused. ” i am ver upset and won’t buy anything from them. The way they answered was very unprofessional. Not recommended al all.

Love these clothes, I know my size and the product is generally what you ask for. The online vouchers leave a lot to be desired. One time I got a $50 voucher and it expired before the date so I had to get it reinstated. Another time I had a $25 birthday voucher and I applied it at checkout but when I paid, the voucher somehow disappeared. I asked for credit to replace the voucher and was told I’d have to go in store. I said I live three hours from the nearest store and was told I could use the voucher on another purchase. It was only when I explained that the voucher had expired, hence the date I made the purchase, that they awarded me another voucher. The dress was not as advertised and I have paid for the return and am still waiting to have the slip emailed to me. Showpo is instant, I don’t understand why Forever New takes almost 48 hours to send a return slip.

It was the worst service ever. They can't explain what is the difference between refund and getting my money back but trey say these are two different things. Bought 2 dresses on line, different sizes ( size 12 and size 14) I was told that I can gladly return the one that will not fit of which I did. I took the dress back to the nearest mall and I was told that I will only get my refund in 5-7 days and to date I haven't received my money and when I inquire they say it might take 7-10 days. What a disgrace. Now they have both their dress and my money. It is that difficult to transfer the money back to the account that I paid from??? What is their version of a refund??

Ordered 3 items, only 1 actually fit me as the range of size between the pieces for a 14 was vast; coat far too big but top too short.
The biggest bug bare is having to pay to return these items. Sending a coat back is going to be costly and this will stop me from ordering from them ever again.

Very poor service from this company. I ordered a skirt and got sent a jacket. Contacted them and they said I had to pay to send back. I did, then had a very long and drawn out saga of getting my money back for the original ordered skirt and they are refusing to pay me back postage fees for the incorrect item. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Wast of time and money. Wish I read reviews first take notice of this.

Avoid using their website to buy anything from Forever New! In less than a month I ordered two different coats. In both cases I had to chase them because I did not receive the item or an email saying it was at least shipped. 7-10 days after purchasing the items I got an email saying that the item was not in stock!! Do not buy from them, do not waster your time and money and buy from other online stores. In UK other online shops which are reliable sell their products Zalando, Fenwich and John Lewis!

I have ordered from Forever New on three occasions and with both orders items have been faulty. The first item I purchased was a turtleneck jumper and the shoulder seam had a hole. I decided not to send back because you have to pay postage fees , which seems completely unfair for faulty goods. I sewed up the hole myself! Rightly or wrongly I have purchased since and again in my last order, the seam of a cuff completely unravelled. This time I decided to return the item. Terrible clothes, terrible customer service. Must be avoided.