Foreverwickcandle Reviews 

I was given one of these a few years back and I didn’t think the smell was smelly enough but I thought it was a creative and fun gift. Then finally the diamond. So teeny tiny but again it was fun. Thought about ordering some for my girlfriends but when almost every review good or bad mentions problems with broken items so you probably missed that date but good news customer service was awesome … I don’t have time nor do I want to be on a first name basis with customer service. I want to order get and give. They wouldn’t need customer service if they packaged shipped or quality controlled the product before it left their control.
Holla to all my CSR’s out there cuz this is job security for you but I still don’t wanna ever have to call you. And from reviews sounds like whether or not I’m gonna have to.
I’ll branch out this time. Good luck, you really had a good thing going.
Things happen but come on! How do you ship out a diamond candle with no diamond?!?!

I love how great the communication is here..if there are any issues they will contact you right away and try to get it resolved..I have yet to have a bad experience here and ill happily continue to order more of they're products.

Love these candles! Fun names, they smell great, last a long time and they come with a diamond! Now they have a fun game, Spin the Wheel, save on your favorite candles and win something special! We all love a good deal, right?

I wish I could give this company zero stars. I can’t remember if I’ve ordered three or four of their candles, the first one I got, had a microscopic shard of something, if by chance it was even a diamond, I am sure it was a lab diamond. These last two candles I bought, the foil covered vial had literally nothing in it. The first time it happened I have document everything and send them all the info, and they still said there was no proof, but they agreed to replace the vial. Well, what team was the same little Ziploc baggie that was in the first vial, worth virtually nothing. I was furious that there was no chance of winning anything larger because they didn’t even send me one of the mystery foil covered vials. I just burnt the last one I had, which burns really fast if you ask me, and once again the foil covered vial had absolutely nothing in it. I don’t even know how they could say it would be a certificate of authenticity, because I don’t know how they would fit that in. I’m just so mad because I was dumb enough to be taken advantage of twice. They don’t even have a place on their website to give reviews. I will be going everywhere I can to post this, and to let people know that they are throwing their money down the drain. What a crappy company!

I bought my wife the candle thinking it would be fun and exciting for her to know once it's burned she will find a lil diamond surprise. She burned it longer than most wanting to get to the diamond. But instead of fun and excitement. She/we both were very disappointed that there was no diamond. I messaged saying either somehow no diamond was added or if was one of the few to have a larger diamond did employee steal it. Either way I only paid the higher price so my wife could have fun finding a diamond. And I've not been sent an exchange or refund.

I have never receive my order candle , I bought 6 of them and would like to be refunded or send me what I ordered. I sending this message again because I have no news from you guys. Please it cost me so much I would like to have an answer .it cost me 171$

I did not get a diamond in my dad candle and I paid 79.00 dollars for the candle what is going on is this a scam I want my money back from you guys

I was so hyped to to get my candle and I have been burning it all last knight as well as all day today and I finally got the jar out. Unwrapped it and there was literally NOTHING IN THE JAR AND IT WAS SUPPOSED TO HAVE 2x the diamonds. This is a joke. I wish I wouldn't have got my hopes up. This has left such a sour taste in my mouth. I wouldn't recommend this to anybody.

I saw a great deal for one of the Foreverwick candles without a diamond in it.. I debated on buying it or paying a little more for one that had a diamond inside it. Then I found out that I could add a FREE diamond to my order!! I jumped on it but when it arrived I couldn’t find the free diamond. I messaged their customer support and Marry was very helpful. Turns out the free diamond was right in front of my eyes… clear taped to the invoice. :) it was nice asking for help and not only getting it quickly but actually getting help. Thanks Again Marry

Prompt response and attention to detail!!

Purchased the lemongrass grapefruit candle. Absolutely zero fragrance. Even if I found the Hope diamond in it, I would never purchase again. Waste of money.

The people are super nice and make it very easy to do business with them!

I ordered a candle and had a code for a free diamond. When I placed the order, I was charged for the diamond. I thought I was reviewing the purchase, and the button was actually to proceed with the order. I am waiting for my refund. Don't advertise giving something for free you are going to charge customers for.

Unexplainably I got a candle that had no sent to it, this was the second one I had ordered so I knew that they had smell. I reached out and my candle was replaced. Customer service was absolutely amazing and I so appreciate everybody that helped me out. It arrived today and my new candle smells absolutely amazing!!! 10 stars to the company

I needed help entering codes in, and I sent an email that they responded back to very quickly and accurately, and I was able to get the problem solved.

Recently, I placed an order from Forever Wick Candle, including several 3-wick candles and a separate Limited-Edition Gold Pineapple Express Diamond Candle as a gift for my wife. Although the candle was packaged well, the lid arrived with a significant chip. After I contacted customer service, Marry responded and assured me she would help resolve the issue. I sent her photos, the packing slip, and the shipping label, and she guided me through the process and clearly explained my options. She was helpful, professional, and exceptional throughout. At a time when many people experience what Clark Howard calls “Customer No Service,” Marry made this a truly memorable customer service experience. If you want an example of outstanding service, look no further than Marry and Forever Wick Candle. My sincerest thanks to Marry and everyone at Forever Wick for showing me that Customer No Service is not the dominant expectation when a customer requests assistance.

The customer service is outstanding! I had a mishap with my step daughter ordering a candle without my permission. I've gotten them before for her and myself and I'm actually in the monthly candle program. I just repaused my subscription until I have the extra money. I just love the candles and the thrill waiting to see the diamond.

What's not to like about a great smelling candle that reveals something beautiful!
The scents are beautifully blended and it is exciting to watch your capsule be revealed.
When you look up your gem and see the certificate, it's like finding a prize on a treasure hunt, while just enjoying a relaxing environment at home.
Doesn't get much better than that!