Great customer service. My order hadn’t shipped in about six months. I contacted them asking where it is. They said it was canceled for some reason, but they created the exact same order and shipped i... Toon meer
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Lees wat reviewers zeggen
The feedback from the customer service department was great and very helpful with my inquiry about my order and I was given the update that I was looking into. I believe that my order will be great as... Toon meer
Received an empty box. The delivery driver looked sketchy as he placed the box down on the ground-yea, got him on video. Tape looked like it was oddly opened and taped back. Box felt empty when I pi... Toon meer
I placed an order and used the incorrect shipping address. I email the company to change the shipping address to the billing address. Someone got back to me right away. Asked a few questions to ver... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ForeverWick Candle®. The only company that puts a diamond in every fragrant candle. 100% Genuine cut and polished Diamond. Find a real diamond jewel inside!
Contactgegevens
N Oakley Blvd 333, 60612, Chicago, Verenigde Staten
- foreverwickcandle.com
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Reageert doorgaans binnen 24 uur
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Tough times don't last but tough people…
Tough times don't last but tough people do that's what takes to be a hero this company has a
Hero T.E.A.M= Tough Energy Always Moving.
I ordered candles for Christmas gifts
I ordered candles for Christmas gifts. My daughter finally got to the vial in her candle, however, when she opened it there was nothing in it. I reached out to customer service and received an immediate response. They were so thoughtful and helpful. They are sending me a “diamond gift” in the mail to make up for the missing gem.
I am very pleased with their efficiency and care into this matter. I will certainly purchase again. BTW, the candle smelled delightful. Alaskan Diamond.
Looks like it has good quality candles.
Excellent customer service!
Affordable perfect gift
Fast shipping, the candles is exactly how they advertised it perfect 👌. Custom support is very fast. The best part is that it is affordable and a perfect gift for yourself or for someone else. Thank you
they responded quickly
they responded quickly, very helpful. Marry was great!
They reached out as soon as possible…
They reached out as soon as possible when they realized there was an issue with my shipping address, super excited to get my candle and see what stone I get :)
They have a pretty good selection of…
They have a pretty good selection of candles to choose from. This was my first time ordering from forever wick candle. It took a little bit to get the candle after it was shipped. The candle smells good. The packaging isn't what I expected from the advertising I seen. The candle showed up in a brown box no top on the candle and just wrapped in bubble wrap. Overall my wife is happy with the candle and that's all that matters to me. I will order again and recommend.
Wow talk about scents.
Wow talk about scents.. these candles actually smell great while burning, and the added bonus of some gems. FW even listens and responds when you contact them. I contacted them about the bottle for the gems leaking and filling with wax because of loose lids and on my next batch a candles they had changed the lid to be a cork that if it gets wax on it would just help seal it closed
Gimicky and misleading
While they are a bit gimmicky and misleading, the candles do smell good and are of decent quality. The main reason for the low score is the cost. The candles (and the diamond inside them) are not worth the $100 price tag. Neither are that high quality. The only time to get one is when it is on super sale and you can score a candle for around $20 bucks. Even $40 is too much for these things.
I had a slight shipping issue and when…
I had a slight shipping issue and when I reached out to foreverwick about this they looked into my issue and sent me a message back very quickly and confirmed my order and shipping date I was impressed with the service and response time
Great product and exceptional customer service.
I purchased my first candle not really believing it was true. I have since purchased many since. Not only do the candles smell great the gems are beautiful. I have ran into a few issues such as a broken candle, a missing diamond and vials that had excess wax in them. The customer service has been exceptional! Not only do you interact with a real person they are kind and understanding as well. That is refreshing and something the retail world is missing these days. The issues I have had were resolved quickly, also something that is missing these days. The happiness I get from the candles and the confidence that the customer service is not judgmental and kind will keep me buying from Foreverwick Candles for myself and as gifts. My next purchase will be to try the perfumes! I am excited to see how this company grows and hope they keep the standard they have set.
They have great products and excellent…
They have great products and excellent customer service! Even though it was my mistake they quickly addressed the problem and accommodated the corrective action!
Good Customer Service is hard to find…
Good Customer Service is hard to find these days! I didn't expect such a quick, friendly and informative response from your customer service and was blown away at the awesomeness! Thank you for the amazing first impression and I will definitely revisit your website for other goodies! Cheers!
Im a candle Junky
Im a candle Junky! I have one or two candles buring everyday. The foreverwickcandle i got burned for two days straight before buring out i love that aswell the treasure that was at the bottom! The smells filled up the house theres Not many that doo! Thank you guys for this amazing candle can't wait to get more and see what treasure I find next but with the burn time and the amazing smells doesn't even need the treasure at the bottom Because it is the treasure! Bless yall thank you so much !!
I had a slight delay on my order
I had a slight delay on my order, but when I messaged with my wonderful support hero in customer support, they were so nice and let me know everything was ok. I had to update my shipping info, somehow it was off just a little. That was why it did not ship yet. How wonderful it wasn't shipped to wrong place! Once they were sure the shipping address was correct, my order arrived in great condition. The care in packing to be sure all was safe, super!!! Thank you!
Too many candles by mistake
I accidentally put candles in my cart and didn’t realize it until I checked out. I emailed the company and they immediately took care of my mistake, no questions asked. Very friendly customer service and emailed me right away, no waiting for days. I really appreciate all the help I received
I love forever wick I have only got one…
I love forever wick I have only got one candle but they smell great,I’m currently having to constantly fix my truck so I don’t have the money to buy more but when I can I will.
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