We’ve just had a fabulous experience with Forman & Field. I found the ordering process simple with lots of great choices and clear indication with allergies etc. the food was delivered on time in a ve... Toon meer
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This is my second great experience in ordering wild fish from Forman &Field. On both occasions a lady named Lola in customer online services showed professionalism and initiative in placing and follow... Toon meer
Our order came on time and was very well packaged. The pissaladiere, strawberry jam and smoked slamon were all to die for! Will definitely order again.
Purchased a number of items previously and enjoyed. First time purchased a cake within order. It was cold, hard and tasted awful and after trying again at room temp later was thrown. Response... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Forman & Field
Geschreven door het bedrijf
Forman & Field is part of the Forman family of companies spearheaded by H. Forman & Son, the world-renowned smoked salmon business that dates back to 1905.
Forman & Field is our gourmet food home delivery service. It's very simple. We source the finest foods from across the British Isles and whisk them, fresh as can be, to your doorstep.
Fish, meat, cheese, charcuterie – the very best we can find. We also make gourmet dishes for top restaurants and hotels so you get to try those, too, in the comfort of your home.
By the way, in case you're wondering, there is no Mr Field but there is a Mr Forman: Lance Forman, the great grandson of Aaron 'Harry' Forman who started this deliciously fishy tale.
WHY F&F FOOD TASTES SO GOOD
In a nutshell: Quality, freshness, and a team that cares.
1. All ingredients are fresh as a daisy. A freshly-picked super-fresh daisy.
2. Every dish is made to order. Your order arrives and we start preparing it. That’s it. Nothing sits on shelves. If an item arrives frozen, that’s because we want to lock in the freshness.
3. We only work with family-run, artisan suppliers. Because ethical husbandry, seasonality and flavour are their priority.
4. Everything is made by hand. We pack every order by hand, too, using specialist protective packaging.
5. We use overnight couriers. It means your food arrives in tip-top condition.
LONDON’S FIRST EVER PROTECTED FOOD
We’ve been producing London Cure Smoked Salmon for over a century, so it was a proud day for us when our ‘London’ Cure’ smoked salmon was recognised as a delicacy worthy of PGI Certification. PGI status, enforced by law, is designed to protect and celebrate traditional regional foods similar to Champagne, Parma ham, Melton Mowbray pork pies and Wensleydale Cheese to name just a few.
Not only is ‘London Cure Smoked Salmon’ now the only smoked salmon in the world with protected status, but London’s first ever food or drink to achieve this coveted recognition.
The PGI label also protects consumers from buying cheap imitations that are not of equivalent quality or have a different flavour. But with Forman’s you don’t need to worry. We are the only smoked salmon producer in the world to hold this coveted status.
Forman & Field is our gourmet food home delivery service. It's very simple. We source the finest foods from across the British Isles and whisk them, fresh as can be, to your doorstep.
Fish, meat, cheese, charcuterie – the very best we can find. We also make gourmet dishes for top restaurants and hotels so you get to try those, too, in the comfort of your home.
By the way, in case you're wondering, there is no Mr Field but there is a Mr Forman: Lance Forman, the great grandson of Aaron 'Harry' Forman who started this deliciously fishy tale.
WHY F&F FOOD TASTES SO GOOD
In a nutshell: Quality, freshness, and a team that cares.
1. All ingredients are fresh as a daisy. A freshly-picked super-fresh daisy.
2. Every dish is made to order. Your order arrives and we start preparing it. That’s it. Nothing sits on shelves. If an item arrives frozen, that’s because we want to lock in the freshness.
3. We only work with family-run, artisan suppliers. Because ethical husbandry, seasonality and flavour are their priority.
4. Everything is made by hand. We pack every order by hand, too, using specialist protective packaging.
5. We use overnight couriers. It means your food arrives in tip-top condition.
LONDON’S FIRST EVER PROTECTED FOOD
We’ve been producing London Cure Smoked Salmon for over a century, so it was a proud day for us when our ‘London’ Cure’ smoked salmon was recognised as a delicacy worthy of PGI Certification. PGI status, enforced by law, is designed to protect and celebrate traditional regional foods similar to Champagne, Parma ham, Melton Mowbray pork pies and Wensleydale Cheese to name just a few.
Not only is ‘London Cure Smoked Salmon’ now the only smoked salmon in the world with protected status, but London’s first ever food or drink to achieve this coveted recognition.
The PGI label also protects consumers from buying cheap imitations that are not of equivalent quality or have a different flavour. But with Forman’s you don’t need to worry. We are the only smoked salmon producer in the world to hold this coveted status.
Contactgegevens
Stour Road, E3 2NT, London, Verenigd Koninkrijk
- 0203 601 5464
- info@formanandfield.com
- formanandfield.com
4,4
Uitstekend
629 reviews
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Sadly DHL responsible for lack of give stars
Unfortunately ( for the second time in nine months) this order arrived a day late and even then not within the allocated time.
The chilling gels were warm as was the lobster bisque and hence the latter could not be consumed.The Scotch eggs were very soft but edible.
We were In frequent contact with Forman and Field who were in in contact with the courier ( DHL) who in this instance were 100% to blame for the delay( as at Christmas). The dreadful attitude of the driver did not help!
We were given a full refund for the order and fresh lobster bisque was sent to us.
20 september 2023
Antwoord van Forman & Field
Hi Julie,
Thank you so much for the comments, I'm glad we were able to get it resolved in the end. We spoke with DHL about the events, but more importantly about the delivery driver's attitude, and he has in turn been spoken to. Things go wrong sometimes, such is life, but it's how we deal with them that's important. I just wish all of the drivers would adopt the kindness and caring that our team has, it's incredibly important to us!
We're grateful for you letting us know so that we could rectify it, I hope the bisque was delicious!
F&F x
Antwoord van Forman & Field
Absolutely glowing, thank you so much! :)
As always F&F were brilliant
19 september 2023
Antwoord van Forman & Field
Thank you for your continued support Dr Cole, we appreciate you a lot!
Superb food and service.
The care and consideration that this company give to make your experience of eating their food is unmatched.
I ordered the chicken soup and due to an unforeseen complication a second batch was sent to me free of charge. The kindness of their representative is off the chart, her response was so fast and the delivery immediate. Best of all, the soup rocks. It’s perfect for this time of year or any time of year. I will not order produce like this from anywhere else. Fantastic service and produce. Thank you.
19 september 2023
Antwoord van Forman & Field
Thanks so much for the comments Joanna. We've actually just received another similar comment about the chicken soup so I think there must have been a batch problem here. The chicken soup is delicious, it would make no sense for us to sell a product that tastes like vinegar!
I'd always recommend raising any problems with the company you bought from, but with us especially! Your happiness is really important to us and it stings to see 2 star reviews like this when we haven't yet had a chance to fix your problem.
If you still have the batch number that would be really helpful for us to confirm my suspicions, equally if you'd like us to send you a fresh batch please do e-mail us.
F&F x
As expected usual high standards of…
As expected usual high standards of food, service and delivery. Thanks
18 september 2023
Antwoord van Forman & Field
Thank you so much Robert, we really appreciate this! F&F x
Nice product - not quite what I was expecting though
Delivery was exactly as notified.
Product was very tasty but not exactly what I had expected.
I ordered a Tarte Tatin expecting the traditional caramelized "upside down" apple tarte - what we got was more of a caramel apple flan - delicious , but not the traditional version I had expected.
19 september 2023
Review zonder uitnodiging
Antwoord van Forman & Field
Good morning Sandra,
Thanks so much for the review, though I'm sorry to see what you received wasn't what you were expecting. This recipe is a creation of our Managing Director who was trained under the Roux Brothers, and so this Tarte Tartin is a direct descendent of them! Naturally between chefs there will always be small personalisations, which is a beautiful thing, but I can absolutely assure you that our Tarte Tartin is very classic, you can't get much more classic than the Roux Brothers!
However I am sorry that, despite it being delicious, it was different to what you were hoping for. If ever there's anything that you weren't happy with, or even if there were any questions regarding the items you receive (or are yet to receive!) please do e-mail us, we're always happy to help and no query is too small.
We hope to hear from you soon, and in the mean time hope you have a lovely day.
F&F x
Chicken Soup
Hi, the chicken soup arrived and I was so disappointed as the stock was tasteless. I had to add a stock cube. Shan't be ordering again.
29 september 2023
Review zonder uitnodiging
Antwoord van Forman & Field
Good morning Stephanie.
Ouch, this was a very disappointing review to read! Honestly I have to wonder if something has gone wrong with our cooking method here, as so many people absolutely love the chicken soup, it's one of our best sellers!
I would always recommend contacting Customer Services if you have have an issue (I'd recommend this for any company, but especially our own!). We're a small business and your happiness is important to us, it definitely stings to get a 2 star review especially when we've not yet had a chance to look into, and more importantly, fix anything.
If you still want to get in touch we'd love to hear from you!
Beth
Great communication
Great communication. Delivery on time. Delicious jerky will keep buying.
16 september 2023
Antwoord van Forman & Field
It's so moreish isn't it!! Thank you for the lovely review :)
The salted caramel chocolates were…
The salted caramel chocolates were missing from the box Also the link on the website to receive a discount code never materialised. It took 2 emails and a telephone call to receive it.
15 september 2023
Antwoord van Forman & Field
Good morning Juliet,
Thank you for your comments. I can see discount code was e-mailed to you when you subscribed to the newsletter and it looks like this e-mail was opened too, perhaps you didn't see the coupon code at the bottom of the e-mail, is that possible? Either way, I'm sorry you were left feeling dismayed about this. It's a relatively new process and system for us and so there are times we're ironing out any teething problems as and when they come through, I'm sorry if you got caught up in this.
With regards to the Salted Caramels, I've just spoken to the team who confirmed there were no problems with stock of this product when this lovely package was dispatched, so it absolutely should have been in the order.. I can't see that anyone has been in touch to let us know that the chocolates weren't in the box so it doesn't look like we've had a chance to fix this, could you perhaps e-mail our Customer Services to get this rectified?
It's always disappointing to receive a negative review, but even more so when we haven't been notified of any problems that we need to fix, so we'd really appreciate a chance to fix this please.
Kind regards,
F&F
Yes I would use them again.
Great communication from the company about the delivery. The food was amazing, particularly the Soufflés. Good portions and very well packed.
14 september 2023
Antwoord van Forman & Field
A beautiful review to read, thank you Jackie, I can even tell you how helpful this is to a small business like ours!
Antwoord van Forman & Field
Thank you so much for this!
Always really pleased with the hampers
13 september 2023
Antwoord van Forman & Field
Thank so you much Mrs Zachariah, we're happy to be able to help you with your thoughtful and generous gifts.
We hope to hear from you soon!
Kind regards,
F&F x
The terrine was delicious however the…
The terrine was delicious however the Mel bagels were all broken and not able to be served. Shame
12 september 2023
Antwoord van Forman & Field
Good morning Christine. Thank you for your comments, though I'm sorry to see you were left disappointed.
We love the Mel Bagel toasts so much, but they are incredibly delicate. We've tried so many different methods to keep them completely intact in transit, including introducing a sturdy (and lovely keepsake!) Forman & Field tin to dispatch them in, but unfortunately we just haven't found a way to maintain the beautiful shape that they leave us in. For this reason we've almost had to admit defeat, and so now we make mention on the website that the toasts may unfortunately break in transit. However, this should mean that if they do break in transit they will simply turn into bite sized cracker pieces that are perfect for your pate!
If they arrived in anything less than this and were unusable we would always recommend you contact Customer Services with some photos, if we need to make something right we want to know about it!
We hope to hear from you again soon!
F&F
Antwoord van Forman & Field
We can't ask for more than that can we Suzanne, thank you for this lovely comment!
Delicious
Food was delivered in good condition was tasty and my guests devoured it. Not having a time slot for delivery is quite hard to negotiate.
11 september 2023
Antwoord van Forman & Field
Good morning Paul, thank you so much for the comments.
Our drivers will leave your package safe somewhere if you're not in to receive the package, so whilst there's no delivery slot as such, we do our best to make sure that this doesn't impact you too much. Equally, if you need this for a certain time or a special event, please do email us prior to the delivery, we'll do everything we can to accommodate any special requests.
I hope this helps a little!
Have a great day.
F&F x
Fantastic product
Very helpful on the phone when ordering. Smoked Salmon arrived on time - very well packaged in ice packs. Beautiful Salmon! Lovely gesture of chocolates and tote bag included, thankyou.
7 september 2023
Antwoord van Forman & Field
Excellent to read Gill, and you're more than welcome about the chocolates and the tote bag! Thank you for such a lovely comment. F&F x
Antwoord van Forman & Field
Love to read this Marco, thank you for this it's appreciated! :)
Fantastic Fish Feast
Really enjoyed the meal that Forman and Field delivered in the main.
The Miso Cod was amazing as were the huge prawns and the salmon and scallop skewers delish.
The victoria sponge was not amazing, although serving with Tesco custard definitely helped
The main disappointing part of the meal was the Petit Fours - I had hoped for something a bit more special for the money charged.
21 september 2023
Antwoord van Forman & Field
Good morning Helen,
Thank you much for the comments Helen, I will pass these on to the team.
I'm sorry to see you were disappointed with the Petit Fours. Each one is hand-crafted so they are incredible artisanal, if you have any comments on what you think we could do to improve the we're always happy to hear them!
Have a lovely day, and thank you again for taking the time to leave your comments.
F&F x
Antwoord van Forman & Field
Wonderful, thank you so much for the glowing stars John!
fantastic customer services 10 out of…
fantastic customer services 10 out of 10 thanks so much
31 augustus 2023
Antwoord van Forman & Field
You'rea superstar thank you for this comment!
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