They failed to end my subscription the overcharged me for the renewal I didn’t want BUT when I contacted them with my complaints, they fully refunded all the monies including my first month. The reas... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I’ve enjoyed formula for about eight months, it’s helped me keep on track. But recently, when I upgraded my phone, I lost all my history. It was frustrating because I could see the weight loss progres... Toon meer
Bedrijf heeft geantwoord
I think this is a great idea! Love the options you can choose from and the customer service is outstanding! However, for me personally I have many food allergies and sensitivities so the fact I could... Toon meer
Bedrijf heeft geantwoord
First of all - “great app”. I love everything about it. Especially, the way the team provides information to help you navigate your diet plans. It’s very encouraging. I don’t feel too bad about myse... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Formula Care is a personalized nutrition app designed to make healthy eating simpler, more practical, and easier to maintain. Whether you’re following a Mediterranean, anti-inflammatory, carnivore, or other goal-based nutrition plan, Formula Care brings your personalized meal plan, recipes, food tracking, and progress tools together in one place. Our recommendations help you eat for weight loss, better energy, and long-term well-being—without making healthy food feel restrictive or boring. Logging meals takes only seconds. Take a photo of your food, scan a barcode, use voice input, or search manually to track calories, macros, and essential nutrients. You’ll also find a growing library of healthy recipes, practical nutrition tips, shopping support, and personalized feedback to help you make better choices at your own pace. Formula Care is built for people with different goals, preferences, and dietary lifestyles. Whether you want to lose weight, improve your eating habits, or better understand your nutrition, the app gives you practical tools and guidance for your everyday routine. Our mission is simple: to make personalized nutrition accessible, useful, and enjoyable—so taking care of your health can become part of everyday life. If you see FJOR NUTRITION or FORMULA CARE on your bank or PayPal statement, that charge is from us.
Contactgegevens
Verenigde Staten
- support@formula.care
- formula.care
4,2
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I'm having a little bit of difficulty…
I'm having a little bit of difficulty logging things. Doing my best
26 september 2026
Antwoord van Formula
We appreciate you taking the time to leave a review! Getting comfortable with all the logging options can take a little time, and our team is available to make the process easier for you. Please reach out through the in-app chat or at support@formula.care with a few details about where you’re getting stuck, and we can walk you through it. We’d love to help make your experience smoother from here!
The Formula app is very useful and is…
The Formula app is very useful and is easy to use. I have Samsung health on my phone with a food tracker that is integrated within the app. I'm currently using this instead of Formula.
26 september 2025
Review zonder uitnodiging
Antwoord van Formula
Thank you for taking the time to leave us a review! We’re glad that your overall experience with Formula was a good one. Finding a setup that works conveniently with the tools you already use can be an important part of maintaining a consistent routine, and we appreciate your candid feedback. Please reach out through the in-app chat or at support@formula.care whenever you need assistance. Wishing you continued success moving forward!
Though I have not used the Formula App
Though I have not used the Formula App, I did however have a billing issue. Once I brought this to Formulas attention the issue was resolved in a professional and timely manner. Formula is a very professional online App and very happy with their courtesy and professionalism. Thanks, Bruce
25 september 2026
Review zonder uitnodiging
Antwoord van Formula
Thank you for your kind feedback, Bruce! We’re grateful to know that your interaction with our customer service team left you with such a favorable impression. Knowing that the support you received gave you confidence in our team means a great deal to us, and we truly appreciate you taking the time to acknowledge your experience. It was a pleasure to assist you!
I had a charge on my account that I…
I had a charge on my account that I didn’t recognize. I reached out to Formula and within minutes I received a message from them and they had already processed my refund. I wish all businesses were this prompt. Great company with great customer service ☺️☺️☺️
25 september 2026
Review zonder uitnodiging
Antwoord van Formula
Thank you for such a kind review of your experience with our team! We’re delighted that you received a quick response and that your concern was addressed promptly. Providing helpful and attentive assistance when our users reach out is extremely important to us, and your comments are greatly appreciated. Please reach out through the in-app chat or at support@formula.care whenever you need support. Thank you for giving us the opportunity to assist you!
Fantastic way to keep a log and…
Fantastic way to keep a log and automatic feedback I meals is super helpful.
25 september 2026
Antwoord van Formula
We really appreciate you sharing your experience! It’s wonderful to know that both keeping a clear record and receiving feedback after your meals are adding something useful to your daily routine. That combination is designed to provide practical support without adding extra work to the process. You can always reach us through the in-app chat or at support@formula.care if you have any questions. Wishing you continued success with your goals!
Hard to cancel subscription
Hard to cancel subscription. Had to unsubscribe via website which kept trying to give offers when unsubing. Evil company. If company is reading this, please change.
25 september 2026
Review zonder uitnodiging
Antwoord van Formula
We’re sorry that the cancellation process left you with such a negative impression. We appreciate you taking the time to share what made the process particularly difficult, and we’ve recorded your feedback regarding your experience. Please reach out by email at help@formula.care so we can confirm your subscription status.
All of the advice
All of the advice, reminders, coaching and positive support has been wonderful.
I also appreciate the accountability and I love to learn and become better. Thank you so much! 😊
25 september 2026
Antwoord van Formula
Thank you for such thoughtful feedback! We’re so pleased that you’ve found genuine value in the support the Formula App provides and that it helps you stay engaged with your goals. Knowing that the experience feels both encouraging and informative is incredibly rewarding for us. Please reach out through the in-app chat or at support@formula.care whenever you need assistance. Keep up the fantastic work!
Antwoord van Formula
Thank you for the positive feedback! Having a clear overview of your meals can be a helpful way to stay connected with your nutrition goals throughout the day. You can always reach us through the in-app chat or at support@formula.care if you have any questions. Wishing you continued motivation and success!
I was looking at the website and…
I was looking at the website and mistakenly purchased a program. I reached out to the company for a refund. The assistance was great. The response was quick, very helpful and much appreciated.
24 september 2026
Review zonder uitnodiging
Antwoord van Formula
Thank you for sharing your experience with our customer service team! We’re happy that everything was handled promptly and that the assistance you received made the process straightforward. Your kind words mean a great deal to us. If you ever have questions in the future, please reach out through the in-app chat or at support@formula.care. It was a pleasure to assist you!
Makes it easy to track food
24 september 2026
Antwoord van Formula
We appreciate you taking a moment to share your experience! A tracking tool is at its best when it doesn’t add unnecessary effort to your day, so your feedback means a lot to us. If you ever have questions, please reach out through the in-app chat or at support@formula.care. Wishing you a smooth and positive experience ahead!
I’m able to track what can eat
25 september 2026
Antwoord van Formula
Thank you for sharing your experience! We’re glad the Formula App is providing the information you need to plan your meals with greater ease. You can also use the Meal Plan and Recipes when you’d like additional ideas that reflect your selected preferences. Please reach out through the in-app chat or at support@formula.care if you need any guidance. Enjoy discovering more options that work well for you!
Formula Care’s program was a fabulous…
Formula Care’s program was a fabulous teaching tool. There computer program helped me learn how to balance my food. I’d punch in what I consumed for breakfast, lunch, and dinner each time a suggestive screen coached me how I could make my meals more balanced. Super great. 👍 I also loved having a record of what I had each meal. Often I’d forget what was for breakfast. It’s great 👍
24 september 2026
Review zonder uitnodiging
Antwoord van Formula
Thank you for sharing such an enthusiastic account of your experience! Having information available at the right moment can make it much easier to understand the overall picture without having to keep everything in mind yourself. We’re grateful that you’ve found the approach so worthwhile. If you ever have questions, please reach out through the in-app chat or at support@formula.care. May it continue to be a valuable resource for you!
Antwoord van Formula
Your recommendation means a great deal to us—thank you! It’s rewarding to know that the Formula App is proving genuinely useful beyond the first few days and has become something you can rely on regularly. We’re grateful you chose to share such encouraging feedback. If you ever need assistance, please reach out through the in-app chat or at support@formula.care. All the very best as you continue!
The reason i only gave 4 star is…
The reason i only gave 4 star is because in the beginning when the site was asking questions i told yous what foods i eat. The most of the meals have a lot of stuff i don't eat. The other reason is because the site was a little difficult to navigate in the beginning. The reason a gave a great answer was because now that I've learned how to use the site i really like it. Also I'm trying to adapt to the meals that yous provided.
24 september 2026
Antwoord van Formula
Thank you for taking the time to share such detailed and balanced feedback! We’re pleased that your experience has improved as you’ve become more familiar with the app, and we’ve also noted your comments about the meal suggestions not always reflecting the foods you prefer. You can review your selections under Profile → Food Preferences, where your choices can be adjusted at any time. Please reach out through the in-app chat or at support@formula.care if you need help tailoring these settings more closely to your preferences. We appreciate you giving the Formula App time and a fair chance.
Compassion , professionalism and efficiency
Due to personal health issues, I had to cancel my subscription and get a refund. New formula acted with compassion , professionalism and efficiency . Incredibly refreshing to see in this day and age. Thank you
24 september 2026
Review zonder uitnodiging
Antwoord van Formula
Thank you for this heartfelt review. We’re grateful that our team was able to make the process straightforward for you. Your recognition of the service you received is a wonderful compliment to our customer service team. If you ever have questions in the future, please reach us through the in-app chat or at support@formula.care. Take care, and we wish you better days ahead.
They were quick to respond and halo me…
They were quick to respond and halo me get my refund as needed.
23 september 2026
Review zonder uitnodiging
Antwoord van Formula
Thank you for the kind feedback! Knowing that everything was addressed efficiently and to your satisfaction means a great deal to us. You can always reach us through the in-app chat or at support@formula.care if you need assistance again. Thank you for giving us the opportunity to help!
I am really digging this…
23 september 2026
Antwoord van Formula
Thank you for sharing your enthusiasm! We’re thrilled that you’re having such a good experience with the Formula App. There’s plenty more to explore, including personalized meal feedback, recipes, and Insights. Our team is available through the in-app chat or at support@formula.care whenever you need help. Have fun discovering your favorites!
The reminders help
The reminders help. The scanning of the QR code saves time on some things also
23 september 2026
Antwoord van Formula
We appreciate you taking a moment to leave a review! Saving a little time on routine tasks can make a real difference, so it’s great to know the Formula App is serving you well in that respect. You can always reach us through the in-app chat or at support@formula.care if you need assistance. Keep up the great work!
They trick you into a subscription
They trick you into a subscription, then when you see the charge they tell you they can't give a refund because it was my choice. If the product was a good product they would be able to stand on giving refunds. Obviously it's not.
23 september 2026
Review zonder uitnodiging
Antwoord van Formula
We’re sorry for the frustration surrounding your subscription and billing experience. We encourage you to contact us again by email at help@formula.care with the email address associated with your account so our team can take another look at your concerns and see what further assistance may be available. We’d like to make sure the situation is carefully reviewed.
Antwoord van Formula
Thank you for the positive feedback! We’re pleased the Formula App is providing useful structure for you. If you ever need assistance, our team is available through the in-app chat or at support@formula.care. Wishing you continued success with everything you’re working toward!
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