This has been the fastest and easiest company to order formula from. They have been so nice and even understanding when my baby had to switch formula and we had to return. The return process is so eas... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was looking for website that offers wide variety of European formula without crazy delivery fees for my location. Formuland was on top of my list. Fast delivery, great price, fresh product with cu... Toon meer
Bedrijf heeft geantwoord
Best customer service. When unexpected financial stress came up and I needed to cancel an order subscription that had already charged, they generously refunded and helped me more than they know! Carin... Toon meer
Bedrijf heeft geantwoord
I’ve ordered from Formuland for 6 year, 3 babies. Very communicative through the shipping process, easy to track. I have only needed to contact customer service (my my own oops) once and had quick res... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2014, Formuland is a trusted, parent-founded retailer specializing in premium European baby formula, organic infant formula, toddler milk, and baby nutrition products. We proudly serve families across the United States and Canada with carefully sourced products from Europe's most recognized brands, including HiPP, Holle, Kendamil, Jovie, Lebenswert, Nannycare, and Kabrita. With more than 1,000,000 orders served, parents rely on Formuland for organic baby formula, goat milk formula, cow's milk formula, hypoallergenic formulas, anti-reflux formulas, toddler milks, baby cereals, snacks, and essential feeding products delivered directly to their door. All products are sourced through verified manufacturers and authorized wholesale partners to help ensure authenticity and freshness. With warehouses in the United States, Germany, the Netherlands, and the United Kingdom, we offer fast air shipping and dependable delivery throughout the U.S. and Canada. Whether you're searching for HiPP Formula, Holle Formula, Kendamil Formula, organic baby formula, goat milk formula, European infant formula, toddler nutrition, or trusted European baby products, Formuland is committed to supporting your family's feeding journey with exceptional service and peace of mind. Parents also trust us for baby formula online and organic baby food delivered with care. Caring for Families, One Little One at a Time.
Contactgegevens
Duitsland
- care@formuland.com
- formuland.com
4,9
Uitstekend
4K reviews
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Exceptional Customer Service You Can Trust
There is no company I enjoy dealing with more. They consistently demonstrate an exceptionally high standard of customer service, and their consistency is what truly stands out. I am especially satisfied knowing they handle products as sensitive and important as baby formula with such care and professionalism.
11 mei 2026
Review zonder uitnodiging
Antwoord van Formuland
Hi Milica, we are truly touched by your incredibly kind words! Knowing that you trust us with something as important as your baby's formula means everything to our team. We strive for that level of consistency and care in every order, and hearing that it stands out to you is the best feedback we could receive. Thank you for being such a valued part of our community!
Antwoord van Formuland
Hi Kristen, thank you for the feedback! We are so glad to hear that your order arrived quickly and was exactly what you needed. We know how important accuracy and speed are for parents, and we’re happy we could deliver for you!
I was satisfied with the way customer…
I was satisfied with the way customer service answered my requests. Also I was able to return formula that didn't work for my baby and received full refund. Very happy
2 mei 2026
Review zonder uitnodiging
Antwoord van Formuland
Hi FL, We’re so glad to hear you had a positive experience with our customer service and return process.
Finding the right formula can sometimes take trial and error, and we’re happy we could help make the process easier for you. We truly appreciate your support and are always here if you need anything!
I’ve had a great experience with this…
I’ve had a great experience with this company. Their customer service is excellent—they respond quickly and are very helpful. As a mom to a colicky baby, I had to switch formulas when one wasn’t the right fit, and they made the return process smooth and stress-free. I really appreciated how responsive and understanding they were during a challenging time. Highly recommend!
5 mei 2026
Review zonder uitnodiging
Antwoord van Formuland
Hi Marlene, This truly means so much to us. 💛
We understand how challenging it can be caring for a colicky baby and trying to find the right formula, so we’re really glad we could make the process a little easier for you. Knowing our team was able to support you with quick responses and a smooth return experience means everything.
Thank you for your trust and recommendation — we’re always here for you and your little one!
this company is legit,
this company is legit,
items where deliverd on time, items where accurate
issue were resolved promptly.
5 mei 2026
Review zonder uitnodiging
Antwoord van Formuland
Hi Muzzamil, thank you for the feedback! We are so glad to hear that your items arrived on time and accurately. It’s also great to know that when an issue did pop up, we were able to resolve it promptly for you. Thanks for the vote of confidence in our service!
The fastest shipping ever and not FDA…
The fastest shipping ever and not FDA regulated I am thrilled to buy from here for my grandbabies. The US Target formula is not the same as this companies. Buy here!
27 april 2026
Antwoord van Formuland
We're happy to hear that you received your order quickly! We appreciate you sharing your positive experience and are glad the formula works well for your grandbabies.
Fast delivery
Very easy ordering process and extremely fast service! Had to switch formula for our baby quickly because she was not able to digest previous formula. We got the new formula delivered quickly and it was packaged well.
20 april 2026
Antwoord van Formuland
Hi Sharon, we are so glad we could help you make the switch quickly! We know how stressful it is when your baby is struggling with digestion, so getting that new formula to your door as fast as possible was our top priority. Thank you for the kind words about our ordering process and packaging!
Antwoord van Formuland
Hi Jy, we are so sorry to hear that your formula arrived dented. We take great pride in our packaging, but it sounds like this box had a rough journey. We hear you on the email front, too—we definitely want to be helpful, not a nuisance. We have sent a personal email to make this right immediately.
Antwoord van Formuland
We are so happy to hear that! Thank you for the incredible shout-out. We work hard to be the best for our families, and seeing that reflected in your experience means the world to us!
5 stars all the way
5 stars all the way because it has been 2 years now and I am still with them. For my first baby, I inquired about hypoallergenic formula because i can't even stand the smell of the only 2 choice from my pediatrician for milk allergy. I recieved an answer promptly and I never looked back. I am very happy with this company and will recommend it to anyone who ask. I have a second baby and have continued to use formuland. Thank you for being an intricate part of raising my little ones.
30 april 2026
Review zonder uitnodiging
Antwoord van Formuland
Shena, what a beautiful note. We are so touched to have been an intricate part of raising both your little ones over the last two years! We completely understand about the smell of standard formulas—providing a hypoallergenic option that babies (and parents!) actually like is exactly why we’re here. Thank you for the '5 stars all the way' and for recommending us to others. We look forward to being here for you for as long as you need!
Order#FND632430
Update on my previous post, they sent me those missing bottles in an exploded box!! Unbelievable! Where can I post those photos so everyone can see!
Order#FND632430
I placed an order of 60 bottles, and I only received 48 bottles/ 8 boxes. Instead of 10 boxes. Huge thing to be missed! Now I'm worried last time I ordered I wasn't home and the nanny organized them on the shelf and I didn't count those boxes. Don't know if was anything missing that time too or not!! This was my second order and I don't think if I'm going to order from this company again!! I'm really disappointed. I can confirm everything as trustpilot gonna ask many questions to be sure this review is an honest review. I have no problem providing more details.
Faye
29 april 2026
Review zonder uitnodiging
Antwoord van Formuland
Hi Faye, we are incredibly sorry for the frustration this has caused. It is completely understandable that receiving a replacement in that condition—after already missing items—is disappointing. We have already reached out to you personally via email to resolve this, and we truly hope our latest resolution has made things right. We value your trust and are committed to ensuring your experience with us reflects the high standards we set for our service and our products.
Antwoord van Formuland
Hi Guerdine, thank you for the 5-star review! We are so happy to hear that everything was good with your order. We strive for a perfect experience every time, and we look forward to serving you again soon!
We love Formuland
We love Formuland, whenever we had an issue or a product did not work, they responded right on time and resolved the issue. I feel that this is a very reliable service for you to find what fits best for you and your baby.
28 februari 2026
Review zonder uitnodiging
Antwoord van Formuland
We're happy to hear that you love our service! It's great to know that we could resolve any issues promptly and that you feel our service is reliable for finding the right products for your baby. Thanks for your positive feedback!
Prompt customer service
Prompt and personalized customer service response and addressed my question thoroughly!
17 april 2026
Review zonder uitnodiging
Antwoord van Formuland
Hi Sarah, thank you for the 5-star review! We believe that customer service should be as personalized as it is prompt. We’re so glad our team could address your questions thoroughly and make you feel supported. We’re here whenever you need us!
Stuck in customs for weeks
Stuck in customs for weeks. Company then tried to send me a complimentary can but sent it to a random address in Las Vegas, I live in Oklahoma. Oh and you’re dealing with AI bots for customer service.
14 april 2026
Antwoord van Formuland
I’m really sorry for the frustration this has caused, I completely understand how upsetting this situation has been; I just wanted to let you know that we’ve already sent you an email with a detailed update regarding your order and the replacement shipment, and I promise you’re not speaking with bots here, we’re a real support team doing our best to get this resolved for you as quickly as possible, we’re continuing to monitor everything closely and will keep you updated.
Best customer service I’ve ever…
Best customer service I’ve ever encountered
27 april 2026
Review zonder uitnodiging
Antwoord van Formuland
We are so happy to hear that you had such a wonderful experience with our customer service. Thank you for your positive feedback!
Great customer service and prompt…
Great customer service and prompt response for my email inquiries.
26 april 2026
Review zonder uitnodiging
Antwoord van Formuland
We're happy to hear that our customer service and prompt email response met your needs. Thank you for your positive feedback!
I wanted to share that my experience was outstanding.
I wanted to share that my experience from ordering to delivery was very smooth. Thank you for making the process so easy.
I also want to highlight that I had several questions and reached out to support for assistance. The team responded in a timely manner—often in less than 30 minutes—and answered all my questions with extreme patience and understanding regarding my needs and concerns.
Thank you for all your help and for the excellent service.
25 april 2026
Review zonder uitnodiging
Antwoord van Formuland
We're happy to hear that your ordering and delivery experience was smooth! We appreciate you mentioning the support team's quick and patient responses to your questions. Thank you for your kind words and for recognizing our team's dedication to providing excellent service.
I’m not sure the product is gluten free…
Formuland has great costumer service. I had a concern about the product and they sent a full refund right away,
10 april 2026
Antwoord van Formuland
Hi Marissa, we are so concerned to hear about your son’s reaction. The health and safety of our little customers is our absolute top priority. We take gluten-free claims very seriously and would like to investigate this specific batch immediately. Please check your email, as we are reaching out to you directly to get more details and provide a full refund. We want to ensure we resolve this for your family and verify all safety standards with our team.
Amazing and prompt customer support
Amazing and prompt customer support! Trusted company with affordable prices!
22 april 2026
Review zonder uitnodiging
Antwoord van Formuland
Hi Tyler, thank you for the 5-star review! We are so glad our support team was able to assist you promptly. We pride ourselves on being a trusted resource for families while keeping our prices as competitive as possible. Thanks for the shout-out!
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