ForwardBuy.com Reviews 

Got exactly what I wanted, shipping a bit high but came fast once they received it

This was my first experience using this forwarding company, and I must say, it exceeded my expectations. Initially, I was somewhat skeptical, so I took the time to reach out to the company with several inquiries before placing my order. Their customer service team was prompt and thorough in addressing all my questions, which gave me the confidence to proceed.

I purchased a handbag valued at SGD 800. Once the item arrived at their warehouse, I opted for an additional service: a photo review of the bag (for a minimal fee of approximately $2-3). This affordable option allowed me to confirm the condition and authenticity of the bag before proceeding with the shipment. After verifying the item, I paid the shipping fee, which totaled around $90. While the cost is substantial, the service was well worth it, as the package arrived in less than four days. I was extremely pleased with the speed and efficiency of the delivery.

Overall, the company provided excellent customer service, with quick response times, fast shipping, and a variety of options to accommodate personal shopping needs. My only suggestion for improvement would be to offer a wider selection of shipping services, allowing customers to choose from different carriers and price points to better suit their preferences.

I am thoroughly impressed with my experience and plan to use this company for future purchases. Highly recommended!

At first, I was uncertain - I seldom use such services and when I do, it's usually with a recommendation of a friend. However, I wanted one item from Carousell and ForwardBuy offered the service I needed. The item arrived to me in around 2 weeks, the customer service quickly replied to all the questions I had about the order and everything was clearly presented. Definitely a positive experience worth a 5*.

This was so easy and simple.
Great service!Great comms and updates!
Would suggest to anyone and will be using again in the future!

It was for buying something off of carousel. The ForwardBuy rep purchased the item as soon as I put the request in and I received regular updates on the package's location. Incredibly timely, professional, and not to mention the product arrived in excellent condition.

I could easily place my request and the payment process was straightforward

I had an excellent experience using Forwardbuy.com to ship a package from India to Brunei. Their service was seamless and efficient from start to finish.
Here's what stood out:
* Easy Sign-Up: The process of creating an account was straightforward and intuitive.
* Transparent Pricing: Shipping costs were clearly outlined upfront, with no hidden fees.
* Fast Processing: My package was processed quickly and shipped promptly.
* Excellent Communication: Forwardbuy.com kept me updated on the status of my package throughout the entire process.
* Secure Delivery: My package arrived safely and on time.
Overall, I was extremely impressed with Forwardbuy.com's service. I would highly recommend them to anyone looking for a reliable and efficient way to ship packages internationally.

The shipping fee is too high for just 2 items (PS5 controllers).
Also, the items were not protected with bubble wraps, newspapers or an external box. Therefore my items must have suffered additonal damage from the delivery handling. Very disappointing considering the amount of money paid for the shipment/delivery.

The service was AMAZING. Will definitely use it again!

Thank you forwardbug🫶🏻

Everything was great, the delivery time, the quality. Just the option of delivery is missing. I would rather wait 2 weeks for delivery than to have it in 3 days on my porch paying 5 times the price.

Great Customer service. I used the service to buy a product and have it shipped to me. Every step was communicated, I was able to contact customer service with enquired and received replies in a timely manner, and received my product a lot sooner than expected.

Needed to order an item from Singapore shipped to the US. The shop for me service was very easy, surprisingly fast, and felt secure.

Be mindful of the cost of shipping to the US, as that is not included when you initially buy the item. For my purchase, shipping was more than the item itself, but I was able to check the shipping cost manually before ordering the item.

Streamlined and responsive customer service. It was my first time using them to buy and ship Ayurvedic products from India and shipping to the US.
There were a few hiccups with one of the products being unavailable at one store. I was notified that it was unavailable and was able to switch to a different online store.
Communication is a little lacking. When I reached out to them it was answered within 24 hrs which was great. The area they could improve would be keeping the customer updated on the status of the order automatically every 2 weeks and not waiting for the customer to start wondering what happened to their order.

When my complete order was finally received by them, the auto email I received was not very clear regarding how to have it shipped to me. The instructions seemed like I needed to go to the Ship to me section. Again I had to reach out to customer service and received the correct instructions promptly

The website while good isn't entirely intuitive . There also doesn't seem to be an invoice record of the price paid for purchases (would be a good improvement), or a package number record. It would also be nice if it were possible to just place a 'repeat' order of the same items instead of having to go through the entire process of shopping again.
Small improvements in the website, and keeping customer updated on order status would make it fantastic.
Overall and excellent service and I would recommend them.

Good communication, prompt order processing. Entire order processing was done in a very timely manner. Communication along the way was also very good.

Reliable Shop For Me service, package consolidation, and forwarding to the USA. I requested Shop For Me Service from 3 Singapore online shops. Process is easy by listing the specific item and adding a website link. Payment can be done via PayPal. When an item was out of stock, ForwardBuy worked with the retailer on finding a suitable replacement and refunded me the difference. I requested package consolidation and it was handled promptly so that I just pay for one shipping price for all. Package arrived within a week from Singapore to the USA. Customer service is responsive. Very reliable. I highly recommend ForwardBuy if you need to buy items from Singapore and have them shipped to the USA.

Excellent service, they purchased the items and shipped promptly.

I was charged three times the parcel weight. While the shipment was quick, I won't use their service anymore. I only used them because the Aramex website is having an issue, and I need to urgently buy an item from Singapore.

Very legitimate and trustworthy. A wonderful way to shop. Items are kept safe and they arrive on time.

I was super skeptical at first but read up on other people’s experiences on Reddit and just went full send. The items came quickly and the form to fill out was super straightforward. It was also easy to track my items as they were making their way here.

The service was good and communication was good but shipping was very pricey. Not sure I would use them again due to the cost of shipping.