Ordered 2 pairs of Jeans both arrived within 2 days.Went int their website to return one pair but the on line returns form stated order number not recognised.Checked my e mail and invoice order numb... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’m extremely disappointed with my experience with Freddy UK. I returned an item that I originally paid £64.26 for, but instead of a proper refund, I was only offered £57.26 in store credit due to... Toon meer
So I love Freddy Jeans and I have purchased around 20 pairs but if I’m honest I don’t like Freddy Store T&Cs . Free shipping over £130, that’s not too bad as most products are way over that anyway. My... Toon meer
Never again this are scammers.I spent £120 ,they have still my money .Now o have 20 days to use my credit as they don't want to return my money .Me and my family and friends will never buy anything f... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Freddy Store in the UK, shipping from our state of the art warehouse in Leighton Buzzard, UK. Selling the World famous WR.UP Shaping Effect Trousers - Sports, Denim, Fashion, Faux Leather, Jeans.
Contactgegevens
Ascent Logistics Park North, LU7 3RJ, Leighton Buzzard, Verenigd Koninkrijk
- +44 330 808 9817
- support@freddystore.co.uk
- freddystore.co.uk
2,0
Slecht
26 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
SCAM COMPANY PLEASE READ REFUND POLICY BEFORE PURCHASE
I bought a pair of faux leather trousers. When received they did not look the same colour as on the website and the fit was not right. When I started the refund, the website said I was not entitled to it. Having read the refund policy there are various levels of refunds and exchanges you are entitled depending on how much the clothes are discounted. I do not see how you can refuse to refund, exchange or even provide a store credit note on items you are selling online. The fit is not always guaranteed and in this instance the product looked different. I have emailed the company with no response. They scam people in this way.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Freddy Store UK
Hi Vesna, Thank you for reaching out and bringing this to our attention. We sincerely apologize for any frustration you’ve experienced.
We want to assure you that Freddy is a legitimate company, and our goal is always to provide excellent service and high-quality products to our customers. We're more than happy to assist you with this issue.
Regarding your refund request, we have already replied to your email with all the details needed to return your order. If you didn’t receive our previous response, I’ve now forwarded the message again to ensure you have the necessary information.
Hope this helps!
Rossella - Freddy store
One pair is not enough!
Oh dear lord help, I am addicted, it started with one pair...now I have four! So comfy and really give my bottom a nice shape! Love them.
6 mei 2024
Review zonder uitnodiging
Antwoord van Freddy Store UK
Hi Sarah,
We're so happy to hear that you are loving your Freddy trousers and feeling fabulous in them! It's true—once you experience that Freddy feeling, there's no turning back!
Thank you so much for your awesome review—it truly means a lot! :) -Zen
Sadly not a fit for me but refunded quickly
Ordered black leather trousers in size 8 and 10 as the website recommended to size up (I’m usually a size 8) Sadly the size 8 wouldn’t do up and the size 10 was too big on the leg and didn’t create that sleek tight look that is advertised. I don’t think the sizing is very good sadly for my particular body shape, but of course might work for others. I was disappointed as they look amazing on the models and so badly wanted them to fit! I have to praise the company for the speed of delivery and the speed of refunding me. I literally got within 2 days of returning and in my experience, companies can take 2 weeks to refund you! Sadly this company wasn’t for me but have to say they did a great job on logistics and refunding.
18 januari 2024
Review zonder uitnodiging
Antwoord van Freddy Store UK
Hi Rebecca, thank you for shopping with Freddy!
We are saddened to hear that the amazing WR.UP® Faux Leather didn't meet your expectations.
The leather collection is certainly one of the most loved by Freddy Fans but is very different from our other collections (Denim/Fashion/Diwo).
This particular style offers less stretch and a lower percentage of elastane in them, making them a firmer, stiffer fit, thus being a small fit pant. (This is a general guide and may change based on your body curves.)
The good news is that we have tons of different styles for all types of preferences and shapes. Feel free to contact our support team if you want to try a different style that you might like better.
We appreciate your feedback, Rebecca, and are always happy to help our dear customers.
Joy - The Freddy Team
Order #9695
I loved Freddy jeans, I jumped on the sale when it happened but unfortunately the first time I wore my freddy jeans it tore as I pulled them up. I was so disappointed and now questioning the quality of the jeans. I am hoping to find a good tailor to fix them but not sure who can actually work with this type of material. So distraught!!! Only tried to wear them once :(
24 december 2023
Review zonder uitnodiging
Antwoord van Freddy Store UK
Hi Chene, I wanted to personally reach out and express our sincere apologies for the challenges you've encountered with your Freddy pairs.
Your satisfaction is our priority, and we aim to address your concerns in the best possible way.
We deeply value your loyalty as a long-standing customer, and I understand how important it is for our products to meet the high standards you've come to expect from us. Can you kindly email us details about your most recent pants and the issues you encounter to support@freddystore.co.uk? We would love to look into this further. - Joy
Stand out with these outstanding cobalt…
Stand out with these outstanding cobalt blue Freddys
13 november 2023
Review zonder uitnodiging
Antwoord van Freddy Store UK
Hi Fiona, thank you so much for sharing your love for our jeans! We're absolutely thrilled to hear that you find them fabulous, and we appreciate your kind words.
Thank you again for your positive comments, lovely. We look forward to assisting you again soon. - Joy
High quality
Really really nice, stretch and comfortable trousers ...high quality ....description is exact
4 oktober 2023
Review zonder uitnodiging
Antwoord van Freddy Store UK
Hi Inga, we're so glad you're loving Freddy! We use a bi-elastane material in our trousers, designed with 4-way technology, which is what makes them incredibly stretchy and comfortable whilst retaining their shape!
Thanks for sharing your amazing feedback! xx - Joy
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.