Excellent high quality product. Resolved issues with incorrect postage / delivery , (orders two running t-shirts, only one was delivered) Worn a few times for running allready, Material feels... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Company responded very promptly when I informed them that my item had not arrived. This was a present for my daughter, who is very pleased with it, despite Evri losing it for 10days! I had to keep... Toon meer
The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better th... Toon meer
Bedrijf heeft geantwoord
If I could rate 0 I could. Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted direc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain. Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product. As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down. The vest changed the game, the apparel is now changing the game. Welcome to your new favourite brand.
Contactgegevens
FT APPAREL LIMITED Azzurri House Walsall Business Park, Aldridge, WS9 0RB, Walsall, Verenigd Koninkrijk
- support@freetrain.com
- freetrain.com
3,7
Gemiddeld
326 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Size guide inaccurate
I used the company's own size guide to judge what size I needed. Despite this, three out of the four items I ordered do not fit, and the company now tells me that they do not offer an exchange service, meaning that although I took advantage of the sale prices, I would need to order replacements at full price. In addition, returns are not even free and I guess that I would have to pay postage again for a replacement order (which I am very unlikely to place in case the fit is poor again). Very disappointing service.
13 januari 2025
Antwoord van Freetrain
Hey Juliet,
Thanks for your review.
We've not received this kind of feedback regarding sizes before, so we're sorry you were unhappy with the fit of some of the items within your order. The sizing guides are simply that, and are to give you guidance with the most comfortable fit, however we understand everyone's preferences differ & sometimes sizing can be quite personal. That being said, we'll ensure your feedback is passed on for internal review & future consideration.
We're sorry the sale has now ended, this was our Black Friday sale that we did extend for a short while afterwards.
Thanks again for the review, we'll ensure your feedback is reviewed by the appropriate teams.
Freetrain
Avoid
Avoid! Ordered a wind breaker jacket for Christmas (ordered December). Only tried on Christmas Day due to it being a Christmas present. Far too short in the arms therefore wanted to send back. To even start the process of sending an item back is like pulling teeth. Then was told due to it being bought in decmeber it couldn't be returned and as I reiterate- It was bought for a Christmas present so was not tried on.
After back and forth emailing, it has been a week and still no reply.
very poor
It won't let me reply to your last message. I have sent several messages and no one has got back to me. I have had on reply but nothing else. So you will defiantly have a record of my email and if not- id take a further look into this
27 december 2024
Review zonder uitnodiging
Antwoord van Freetrain
Hey!
Thanks for your review.
Unfortunately we can't see any order details have been linked with the review so we've been unable to look into this, however it's unlikely if you purchased an item in December we'd be unable to accept this back as a return, so we're unsure of the accuracy of the dates provided.
We can advise; in line with all other retailers, we do have a timeframe for returns. Whether this be over the Christmas period or any other time of the year. We're sorry if you purchased your item outside of this timeframe & were unable to return it on this occasion, however we do have to adhere to our polices simply to keep things fair for all customers.
We appreciate your feedback we'll ensure it's passed on! If you did wish to discuss the matter further, please feel free to reach back out to our Customer Support Team :)
Thanks,
Freetrain
Still not received
Asking me to review a product i still haven't received 8 days after ordering isn't great. Contacted Customer Services after 3 days as the Evri tracking code didnt work. They have said they will send another item out again but I still haven't received it?
8 januari 2025
Antwoord van Freetrain
Hi Lee,
Thanks for your review.
We can see our Customer Support Team are investigating this unusual issue with the tracking. In the meantime they've sent a replacement out to you & we can see they have confirmed this with you. If you have any further queries please don't hesitate to reach back out to the team who will be happy to help :)
Freetrain
Amazing quality products
27 december 2024
Antwoord van Freetrain
Hi Melanie,
Thanks for your excellent review!
Freetrain
V1 running vest
I've purchased a V1 running vest for myself as I had previously bought one for my Wife and was very impressed with the quality, durability and use of the vest. Easy to use and the mobile phone pocket is great.
Definitely recommend this vest!
27 december 2024
Antwoord van Freetrain
Hey Steve!
Thanks so much for your fantastic review - we're pleased you & your wife are loving your new Freetrain vests :)
Thanks,
Freetrain
Ordered a month ago
Ordered a month ago. Still nothing. They reordered for me. But still no product. This was for Christmas
You did fix the 1st order. My issue is with lost 1st order. Which may not be your fault. But another 2 weeks. And taking says cleared customs. That's it. No date or progress. I'll try to be patient
29 december 2024
Antwoord van Freetrain
Hi Alan,
Thanks for your review.
We're sorry for any disappointment caused. Sometimes international orders can take a little longer to arrive :(
We can see our Customer Support Team assisted you & resolved the issue promptly following your first contact with us in late December.
Due to Christmas & New Year, there have been some bank holidays which may have caused a slight delay with the delivery. You can view the parcels whereabouts using the tracking on your dispatch email :)
Please feel free to reach back out to our Customer Support Team if you need any further help with your replacement order!
Thanks,
Freetrain
Very quick delivery fabulous clothing…
Very quick delivery fabulous clothing very good quality definitely use again
27 december 2024
Antwoord van Freetrain
Hey Vicky,
Thanks for your great review - we're so happy you love your purchase from us :)
Thanks,
Freetrain
Good well made products true to size
Good well made products true to size, fast delivery
27 december 2024
Antwoord van Freetrain
Hi Susan,
Thanks so much for your fantastic review - we appreciate your feedback & we're so pleased you're happy with your purchase from us!
Happy New Year :)
Freetrain
Excellent experience start to finish
Ordered last week & had an issue with my delivery (courier & tracking problems). Contacted their customer service & had multiple responses within a matter of hours. Resolved after 2 emails on the same day I contacted - at this time of year 10/10!! I now have my order & the quality is incredible. Would definitely purchase again especially after such a quick & helpful experience with their CS team. My new clothing is brilliant too, loving the matching women’s set, need in every colour now 😆. Thank you Freetrain!
19 december 2024
Antwoord van Freetrain
Hey Mrs W,
Thanks for your fantastic review - we're so pleased you were happy with your order & your experience when contacting our team :)
Freetrain
Literally don’t order from here.
Literally don’t order from here.
I place an order on the 18th and still haven’t heard anything back so I have no clue if or when my order is coming I’m really disappointed as I urgently need my order but it seems like I won’t be receiving it anytime soon. Plus I contacted the customers service and haven’t heard anything back.
18 december 2024
Review zonder uitnodiging
Antwoord van Freetrain
Hey!
Thanks for your review.
Our current response time is 4-6 hours, so we're sorry if you haven't received a reply. It's unlikely we've received your email if you've not received a response on the same day, so please resend to our Customer Support Team at support@freetrain.com & the team will be happy to help!
Thanks,
Freetrain
Scam company
Scam company, returned item and said there was lint on the item. They sent a pic and 1 small part of lint which could easily be taken off. Avoid this company
20 december 2024
Review zonder uitnodiging
Antwoord van Freetrain
Hi there,
Thanks for your review - this sounds unusual!
We'd like to fully understand the details here, however sadly there's no order details confirmed against your review, so we've been unable to identify your order/issue. Please feel free to contact our Customer Support Team if you require any assistance & they'll be happy to help.
Thanks,
Freetrain
You do not deliver to Slovakia
You do not deliver to Slovakia. I really wanted some stuff, so I had to order it to England first, then have it sent to Slovakia, with was pain in the butt.
25 november 2024
Antwoord van Freetrain
Hi Diana,
Thanks for your review.
We're sorry you weren't able to directly order to Slovakia. We're regularly reviewing our shipping destinations so we'll ensure this is passed on for future consideration. We hope you enjoyed your order once you received it :)
Freetrain
Order 236168
Order placed 2023 - money taken but no order received.
Several emails sent & no response. Letter eventually sent out to state Freetrain had gone into administration but are now advertising again.
Further emails sent but no response.
12 december 2024
Review zonder uitnodiging
Antwoord van Freetrain
Hi Andy,
We can see a member of our Customer Support Team replied to both emails sent to us, please kindly check the threads to locate our responses.
Thanks,
Freetrain
Great products and service.
Really impressed with the service from Freetrain. My order arrived in good time and the products I ordered are excellent quality. The training vest is a great fit and perfect for when I go running. Allows me to carry everything I need. Would definitely order from this company in the future.
21 november 2024
Review zonder uitnodiging
Antwoord van Freetrain
Hey Lex,
Thanks for your great review - we appreciate your feedback & we're glad you're pleased with your purchase from us :)
Freetrain
Nice products
Nice products. Quick delivery. Would have bought more if the postage wasnt more expensive than some of the products.
26 november 2024
Antwoord van Freetrain
Hey!
Thanks for your review & feedback :)
Freetrain
Very good service
Very good service, the sportswear is very good quality, well packaged and arrived promptly. I’d certainly purchase more in the future, hopefully tennis skorts and dresses will feature in the future.
25 november 2024
Antwoord van Freetrain
Hey,
Thanks for your great review & suggestions! We'll be sure to pass this on for review & future consideration :)
Freetrain
Genuine retailer of workout clothing
Genuine retailer of workout clothing. Website easy to navigate and placing an order efficient from start to finish. Items arrived promptly. Training vest was a bargain price in the sale and a great way to get to know whether a good choice or not!!
25 november 2024
Antwoord van Freetrain
Hey Karen,
Thanks for your excellent review - we're so pleased you were happy with both the ordering process & your order from us :)
Freetrain
Antwoord van Freetrain
Hey Shan,
Thanks for your review - we're so happy you were pleased with your purchase!
Freetrain
Antwoord van Freetrain
Hey John,
Thanks for your fantastic review - it's appreciated :)
Freetrain
Antwoord van Freetrain
Hey Nathalie,
Thanks for your great review - we're glad you're happy with your order :)
Freetrain
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