Excellent high quality product. Resolved issues with incorrect postage / delivery , (orders two running t-shirts, only one was delivered) Worn a few times for running allready, Material feels... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Company responded very promptly when I informed them that my item had not arrived. This was a present for my daughter, who is very pleased with it, despite Evri losing it for 10days! I had to keep... Toon meer
The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better th... Toon meer
Bedrijf heeft geantwoord
If I could rate 0 I could. Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted direc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain. Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product. As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down. The vest changed the game, the apparel is now changing the game. Welcome to your new favourite brand.
Contactgegevens
FT APPAREL LIMITED Azzurri House Walsall Business Park, Aldridge, WS9 0RB, Walsall, Verenigd Koninkrijk
- support@freetrain.com
- freetrain.com
3,7
Gemiddeld
325 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Shocking company
Shocking company , they took my money from my bank, no receipt , struggling to get this sorted , wount ever order from this company again
16 maart 2026
Antwoord van Freetrain
Hi Richard,
We’re sorry to see this feedback, but we’d like to clarify the situation.
Your order was successfully placed and dispatched from our side, however the courier was unable to complete delivery and has returned the parcel to us. This is unfortunately outside of our control, but we have raised it with them for investigation. Please note - this was only raised to us yesterday.
We’ve been in contact with you directly to explain this and to reassure you that a full refund will be issued automatically as soon as the parcel arrives back with us.
We’re always here to help, but we do ask that communication remains fair and accurate.
Thanks for your patience & understanding.
Freetrain
Still not received this item
Still not received this item.
Since review Freetrain have responded the same day to look into issues.
16 maart 2026
Antwoord van Freetrain
Hi Keith,
Thanks for your review.
Our review request is automated and relates to the product itself. As we hadn’t heard from you prior to today, we weren’t aware there was any issue with your delivery.
We responded to your email within 2 hours, and as soon as we receive the requested information, we’ll get this resolved for you as quickly as possible.
Thanks,
Freetrain
Antwoord van Freetrain
Hey there,
Thanks for your 5* review & support - it's appreciated :)
Freetrain
Missing items from delivery
I ordered two of the hydro vest one for myself and one for my wife I contacted free train as soon as delivery was made as only one vest had been sent out, it’s been 5 days and this has not been resolved it was said they would look into it but I have still not heard anything from customer service o would not order again!
11 maart 2026
Antwoord van Freetrain
Hi Bobby,
Thank you for your review.
We’re sorry to hear you felt this wasn’t resolved quickly enough. We can see you first contacted us on Friday afternoon, and as our warehouse team does not operate over the weekend, this was raised with them as a priority on the next working day.
As both items in your order were marked as dispatched, the team needed to carry out an internal investigation, and we did advise of the expected timeframe for this.
We can confirm this has now been resolved & within the specified timeframe provided to you on Friday.
We appreciate your patience while we looked into it.
Freetrain
Fast delivery, great quality
Fast delivery, great quality vest with plenty of room for all I need.
6 maart 2026
Antwoord van Freetrain
Hey!
Thanks for your review!
We’re really glad to hear your vest arrived quickly and that the quality and storage space are working well for you.
Thanks again for your support!
Freetrain
Great Product 100% recommend!
Got them this week and ran everyday with the clothing and it’s a great fit, super comfortable and breathable. Would 100% recommend to anyone who runs a lot. Overall a great range for the price and come in a good range of colours.
4 maart 2026
Antwoord van Freetrain
Hey!
Thanks so much for your review!
We’re really pleased to hear the kit has been comfortable and breathable on your runs and that the fit is working well for you. It’s great to know you’re enjoying the range and colour options too.
Thanks again for the recommendation and happy running!
Freetrain
Sent the wrong order and the time its…
Sent the wrong order and the time its taking to solve this issue is terrible. Almost as if I am to blame for them sending the wrong items.
4 maart 2026
Antwoord van Freetrain
Hi,
We’re sorry to hear you feel this way and would just like to clarify the timeline for transparency.
You first contacted us on 6th March regarding receiving the wrong items, and we provided a free prepaid returns label the same day so the incorrect products could be sent back to us. As advised, we do need the items returned before a replacement can be issued.
We’ve only just received the return tracking from you and can see the parcel was delivered back to our warehouse around 24 hours ago. Our team is now processing this as a priority so the correct items can be sent out as quickly as possible.
We’re always happy to help and appreciate your patience while we resolve this for you.
Thanks,
Freetrain
Prompt shipping and nicely made…
Prompt shipping and nicely made product. I use my V2 vest for mountain biking and it is great. I used to use a waist belt but it was a bit annoying but with the V2 vest my phone is secure, stays where its meant to and I forget Im even wearing the vest.
23 februari 2026
Antwoord van Freetrain
Hey Wayne,
Thank you for your great review!
We're really glad to hear you're enjoying the V2 Vest and that it's working well for your mountain biking. It's great to know it keeps your phone secure and comfortable enough that you forget you're even wearing it.
We appreciate your support and hope it continues to serve you well on many more rides!
Freetrain
Hydro vest
I bought a hydro vest and was really pleased with the quality. I’ve still got a v1 running vest from years ago which is still going strong, but wanted something for longer runs with a water holder, this does the job perfectly.
Great quality, really comfortable and really pleased with it.
The hydro vest does come with a water bottle, which I didn’t realise! Could just be me, but might be worth making that clearer on the advert. One is shown in the pics, but can’t recall seeing it anywhere in the description. Was pleased when I got one included.
23 februari 2026
Antwoord van Freetrain
Hey Todd,
Thanks so much for your review – great to hear your original vest is still going strong and that you're enjoying the Hydro Vest for your longer runs!
We also really appreciate the feedback about the bottle being included – that’s helpful and something we’ll certainly take on board.
Thanks again for your support!
Freetrain
Great product Was a present and my…
Great product Was a present and my daughter in law loved it The delivery by Evri wasn’t good at all but eventually it was delivered
23 februari 2026
Antwoord van Freetrain
Hey Moortie,
Thanks so much for your review – we're really glad to hear your daughter-in-law loved the gift!
We're sorry to hear the delivery experience with Evri wasn’t the smoothest, but we’re pleased it made it there in the end. Thanks again for your support!
Freetrain
Excellent products and quick delivery…
Excellent products and quick delivery probably the best sports gear on the market
27 februari 2026
Antwoord van Freetrain
Hey Lee,
Thanks for your 5* review & support - we truly appreciate it!
Freetrain
Antwoord van Freetrain
Hey Michael,
Thanks for your fantastic review - it's truly appreciated.
We're really pleased you're happy with the quality of your order from us :)
Freetrain
Antwoord van Freetrain
Hey Iain,
Thank you for the great feedback!
We’re really pleased to hear you’re happy with the quality, value, and service - that’s exactly what we aim for.
We appreciate your support!
Freetrain
Excellent service and product
Easy quick and reliable service my order was delivered the next day and I was out using it in no time, comfortable and easy to use running training vest
11 februari 2026
Antwoord van Freetrain
Hey Bradley,
Thanks for your fantastic review!
We're so pleased your vest arrived quickly & you're happy with your purchase from us :)
Freetrain
I fell into the trap of buying a cheap…
I fell into the trap of buying a cheap one of you all know where which was honestly awful. I bought the free train ultra for an upcoming marathon and you don’t even know you’ve got it on your back. The quality is second to none. Don’t buy cheap you’ll buy twice just pay an extra couple of quid and get one of these you won’t regret it
10 februari 2026
Antwoord van Freetrain
Hey Matt,
Thank you so much for the fantastic review!
We’re delighted to hear you’re loving your FreeTrain Ultra - especially with a marathon on the horizon 🏃♂️ That’s exactly what we aim for: comfort, quality, and a fit so good you forget it’s even there.
Wishing you the very best of luck in your upcoming marathon, and thank you again for your support!
Freetrain
Antwoord van Freetrain
Hey Tim,
Thanks so much for your 5* review - we're so pleased you're happy with your purchase from us :)
Freetrain
Received incorrect order
Received incorrect order. Customer service not helpful. Requesting images of the packaging that has been binned, even though I have an image of a long sleave top when I ordered a t shirt.
16 februari 2026
Review zonder uitnodiging
Antwoord van Freetrain
Hi there,
We’re sorry to hear you’re unhappy with your experience.
When you contacted us, you advised that an item was missing from your order. As part of our standard process for investigating missing item claims, we requested photos of the items received and the original packaging.
We understand packaging can sometimes be discarded; however, these details help us review packing records and resolve matters accurately.
You also mentioned receiving an incorrect item. We confirmed we were happy to assist with this and asked for further information so we could arrange a resolution.
Our intention is always to resolve genuine issues quickly and fairly, and we remain more than willing to review this further if you’d like to get back in touch with our customer service team directly.
Thanks,
Freetrain
Highly Recommend
I purchased the Freetrain Hydro 2 as a present for my partner who has recently gotten into running. I was previously gifted the original Freetrain vest and have loved it for years, so I figured the updated version would make a great gift.
The Freetrain team has excellent customer service and was communicative and friendly throughout the process. The product itself is great, and if it is anything like my original vest, it will hold up for years and countless miles.
Very impressed with the product, its longevity, and the customer service. Highly recommend.
2 februari 2026
Antwoord van Freetrain
Hi Mary,
Thank you so much for taking the time to leave such a thoughtful review - it truly means a lot to us.
We love hearing from long-time Freetrain customers, and it’s amazing to know your original vest has lasted you for years and countless miles. That’s exactly what we design our products for. We hope your partner is loving the Hydro 2 just as much and that it supports many great runs ahead!
We’re also really pleased to hear that you had a positive experience with our customer service team. We always aim to be friendly, helpful and responsive, so your feedback is greatly appreciated!
Thanks again for your support and recommendation - it genuinely means the world to our team.
Freetrain
If I could rate 0 I could.
If I could rate 0 I could.
Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted directly by company begging to cancel the chargeback and they’d refund… not understanding that it wouldn’t have got to that point if they’d have bothered to refund in the first instance. Claim to have quick and continuous customer service, but it’s more ‘lip service’. I’d stick to tried and tested brands in the future.
29 januari 2026
Review zonder uitnodiging
Antwoord van Freetrain
Hi Lawrence,
We’re sorry to read this, as the situation described doesn’t reflect the full context.
When the delivery issue was reported, we immediately raised and escalated an investigation with the courier. The chargeback was opened while that process was still ongoing. At this point you had confirmed your order had been delivered to a neighbour.
Once the return began reconciling, we attempted to process the refund - however this was blocked due to the active chargeback.
To clarify, we did not “beg” for the chargeback to be cancelled. We responded after being contacted and explained that we were unable to issue a direct refund because the funds had already been credited by your card issuer following the dispute. Retailers cannot process an additional refund while a chargeback is active, as this risks duplicate reimbursement.
At no stage did we refuse a refund, and we remained polite, helpful and responsive throughout.
The matter has been submitted to the card issuer for independent review.
Freetrain
Order delayed
I placed my order on Friday, 6/2/2026, and paid for next-day delivery. However, the item was not delivered until 12/2/2026 — almost a week later.
This delay is unacceptable, especially when paying extra for next-day delivery. If next-day service cannot be guaranteed, it should not be offered or charged for. Very disappointing experience
6 februari 2026
Antwoord van Freetrain
Hey Abdulla,
We’re very sorry for the delay, especially after you paid for next-day delivery. Unfortunately, the parcel was incorrectly misrouted by the courier once it left us - one of those rare issues outside our control.
As soon as we were notified, we issued a full shipping refund, and we also apologised via email to confirm everything was resolved.
Thanks,
Freetrain
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