Excellent high quality product. Resolved issues with incorrect postage / delivery , (orders two running t-shirts, only one was delivered) Worn a few times for running allready, Material feels... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Company responded very promptly when I informed them that my item had not arrived. This was a present for my daughter, who is very pleased with it, despite Evri losing it for 10days! I had to keep... Toon meer
The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better th... Toon meer
Bedrijf heeft geantwoord
If I could rate 0 I could. Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted direc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain. Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product. As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down. The vest changed the game, the apparel is now changing the game. Welcome to your new favourite brand.
Contactgegevens
FT APPAREL LIMITED Azzurri House Walsall Business Park, Aldridge, WS9 0RB, Walsall, Verenigd Koninkrijk
- support@freetrain.com
- freetrain.com
3,7
Gemiddeld
326 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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FreeTrain website was easy to use.
FreeTrain website was easy to use.
Product quality is great.
Only downside was FreeTrain was brilliant but couriers were slow! Ordered on the Monday FreeTrain sent order to couriers straight away then Evri took 4days killing 2day delivery stated on the website
5 augustus 2025
Antwoord van Freetrain
Hi Samantha,
Thanks so much for your great 5-star review!
We really appreciate your feedback and will be sure to pass your comments on regarding the courier's performance. We're sorry they weren't quite as quick as you'd hoped, but we're glad everything arrived safely in the end.
Thanks again for your support!
Freetrain
My vest came with the zipper missing…
My vest came with the zipper missing off the backpack part of the vest emailed and contacted through the website 4 weeks ago and still no reply
18 juli 2025
Antwoord van Freetrain
Hi Josh,
Thanks for your review.
We've checked our system and can confirm we’ve not received any emails from you regarding this issue.
Please reach out to us directly at support@freetrain.com, and include your order number along with a photo of the issue so we can look into it properly and offer a resolution.
Thanks,
Freetrain
Change in design has improved experience
Product is great and im really happy about the changes that have been made since the initial product was released.
30 juli 2025
Antwoord van Freetrain
Hi Lee,
Thanks for your fantastic 5 star review - we're so pleased you're enjoying the new design!
Thanks,
Freetrain
I ordered the free train hydro
I ordered the free train hydro 2 & the delivery was quite fast which I was happy about and I’ve used the vest once and one the the stickers on the phone holder has all cracked& after one use this just isn’t on.. I’d expect it after a good few uses but one! But the issue I have is that I’ve emailed twice to see if they can rectify this issue and I’ve just been ignored! So if your thinking of ordering a free train vest I wouldn’t bother as the customer service is very poor and the product isn’t great either.
25 juli 2025
Review zonder uitnodiging
Antwoord van Freetrain
Hi Dean,
Thanks for your review.
We've checked our system and can confirm we’ve not received any emails from you regarding this issue. If you’ve tried to contact us, it’s possible there was a problem with delivery or the email address used, we’d really appreciate the chance to put this right.
Please reach out to us directly at support@freetrain.com, and include your order number along with a photo of the issue so we can look into it properly and offer a resolution.
Thanks,
Freetrain
Antwoord van Freetrain
Hey Jerome,
Thanks for your 5* review - we're so happy you're loving your Freetrain product & that it arrived quickly!
Thanks,
Freetrain
SCAM
You'll get a promo code for 15% discount on your first order, except it wont work. After that you are charged extra for a shipping, which I am cool with. After few days from the payment I received another email to pay extra for the shipping one more time. Seems like a really huge scam
25 juli 2025
Review zonder uitnodiging
Antwoord van Freetrain
Hi Kristian,
Thank you for your feedback. We're sorry to hear you feel this way and would like to clarify a few important points.
The 15% promo code is valid and active, it just needs to be applied at checkout before payment is completed. If it wasn’t applied correctly, we're always happy to help if contacted directly.
The initial shipping charge covers packaging, handling, and delivery. For international orders, any further customs duties or import fees are set by the destination country and not something we control or benefit from.
We genuinely want every customer to have a smooth experience, and it’s disappointing to see a review labelling our business a “scam” without giving us a chance to help first. If you're willing to get in touch with your order details, we’d be more than happy to look into this further and see what we can do. You can contact our team at support@freetrain.com, the team are always ready & happy to help!
Thanks,
Freetrain
First time i tried it on the clip on…
First time i tried it on the clip on the front came off, had to attach it to one of the other loops. Have only used it carrying my phone but have a 24hr event on Saturday. Hoping its going to be up to the job.
21 juli 2025
Antwoord van Freetrain
Hi James,
Thank you for taking the time to leave a review. We're sorry to hear you had an issue with the front clip on your first use. We always want our products to meet expectations, especially for important events!
We’d love the chance to look into this further and make things right if needed. Please don’t hesitate to reach out to our customer support team directly at support@freetrain.com, they're happy to help.
Thanks,
Freetrain
The phone drops out of the clasp every…
The phone drops out of the clasp every couple of 100 yards , totally useless product
13 januari 2025
Antwoord van Freetrain
Hi Neil,
Thanks for your feedback, and we're sorry to hear about your experience.
We’ve been unable to find any contact with our Support Team under your name or details. If you could please get in touch at support@freetrain.com with your order information, we’d be happy to look into this further.
We’re always willing to review and address any issues, but we can only do so when customers contact us directly. Posting a public review without first reporting the problem makes it difficult for us to provide support or offer a resolution.
We hope to hear from you soon so we can assist you properly.
Thanks,
Freetrain
I purchased in June and while I was…
I purchased in June and while I was running on the track, the button popped off and I had to stop running to take off the vest because the phone was hanging down. I contacted to explain about this and the reply was to send a new vest. After then ,I never heard about anything even if I contacted a few times. I have purchanged gym clothes since women line was selling. I am very disappointed how they deal with
this. I would not purchase again.
30 augustus 2024
Antwoord van Freetrain
Hi H. Koh,
Thank you for your review.
We've looked into this on our end and, unfortunately, haven't been able to locate any previous contact from you. The order number linked to your review appears to relate to a purchase from August 2024, which has caused a bit of confusion.
If you've already been in touch with our team and were offered a replacement, please reply directly to that original thread so we can continue assisting you. We're committed to resolving any issues and are more than happy to help - you’ll just need to reach out through the proper support channel so we can access the relevant details.
As we're unable to resolve individual cases through public forums, we encourage you to get back in touch so we can look into this properly. We genuinely want to help and look forward to hearing from you.
Thanks,
Freetrain
Bought the hydro 2 vest. Fell apart after 4mins of running.
Bought the hydro 2 vest. Went on my first run with vest, within 4 mins the phone holder stitching came away from the phone clip. Thankfully phone didn’t fall out but this left me so frustrated and disappointed. Currently training for a half marathon so rubbish experience from the get go with this vest. From a brand new garment I did not expect this poor quality. Currently in the process of getting it sent to them so they can investigate. I have requested a brand new product and free delivery. If the replacement (assuming I get one) is the same unfortunately I won’t be buying from them again. I have read a number of reviews afterwards and this has happened a few times. I hope they can use much stronger fixing of the phone holder rather than some strings to keep it strong. It’s a garment used for movement so why it isn’t the case at the moment is very surprising. They’re design/manufacturing team need to do a better job. Let’s see what comes from from them for my returned product.
21 juli 2025
Antwoord van Freetrain
Hi Bhavin,
Thanks for taking the time to share your experience, and we're really sorry to hear about the issue with your vest, we completely understand how disappointing this must have been, especially during your training.
We’ve received your return request and want to reassure you that we’re handling it as a priority.
Our team has already been in touch and confirmed we’ll fully investigate the issue and arrange a resolution as quickly as possible.
We take all product concerns seriously and regularly pass feedback like this to our design and manufacturing teams to improve future releases.
Thanks,
Freetrain
Upgraded a previous purchase to the…
Upgraded a previous purchase to the latest version. I haven’t tried it yet, but the quality is excellent and delivery was very prompt. Looking forward to testing it out on a run.
2 juli 2025
Antwoord van Freetrain
Hi David,
Thanks for your 5* review - we're so pleased you're happy with the product quality & speed of delivery - we're sure you'll love your vest just as much once it's in action!
Thanks,
Freetrain
Emailed customer service several times
Emailed customer service several times, never received a reply
1 juli 2025
Antwoord van Freetrain
Hi Ben,
Thanks for your review.
We're sorry to hear you're dissatisfied, but we’ve looked into this thoroughly and can confirm that we haven’t received any emails from you prior to your public review. If you’ve tried to get in touch, please ensure you’ve emailed the correct address: support@freetrain.com.
We’re more than happy to assist you directly, please reach out so we can help resolve this for you.
Thanks,
Freetrain
Quality is poor
Quality is poor, used it once then washed it and some of the stitches came out and someone the red fell off.
30 juni 2025
Antwoord van Freetrain
Hi Ben,
We're sorry to hear about your experience with the vest. This doesn't sound like our usual high standards!
We haven’t received any contact from you about this issue, so please do reach out to us at support@freetrain.com with your order details and some photos so we can help you - sadly we're unable to help via an online review platform.
Thanks,
Freetrain
Nice product. Early fault.
Nice product, but on only my second run the phone holder clip broke from the material. Clearly more resistance in the clip than in the stitching
30 juni 2025
Antwoord van Freetrain
Hi Richard,
We're sorry to hear about your experience with the vest. This doesn't sound like our usual high standards!
We haven’t received any contact from you about this issue, so please do reach out to us at support@freetrain.com with your order details and some photos so we can help you - sadly we're unable to help via an online review platform.
Thanks,
Freetrain
Great quality hydration vest with…
Great quality hydration vest with plenty of storage for phone keys & gels etc. Great value for the money love it
2 juli 2025
Antwoord van Freetrain
Hi Customer,
Thanks for your fantastic review - we're pleased to hear you're enjoying your vest & appreciate the great feedback!
Freetrain
Made a order since june 17 to USA
Made a order since june 17 to USA
And till today i didn't receive any thing, and no one contacted me from your company because they didn't care..
i need a refund or get what i ordered..
Thats the worst service i ever get in my life
17 juni 2025
Antwoord van Freetrain
Hi Mahmoud,
We're sorry to hear you're disappointed. However, you first raised this issue with us today, and we've responded immediately.
Please note that we do not (and cannot) monitor individual international orders, as is standard with all online retailers. Your order is still within the courier’s international delivery timeframe, but we are investigating this with Evri as a priority, as explained on email this evening.
We’ll be in touch with a resolution as soon as the courier completes their review.
Thanks,
Freetrain
I love the freetrain vests
I love the freetrain vests, I have had a V1 for a long time. They are exceptional running vests that are actually comfortable. The website is really easy to use and order from and I was extremely lucky to get two of the V2 vests.
17 juni 2025
Antwoord van Freetrain
Hey Amy,
Thank you so much for your kind words and continued support! We’re so happy you're enjoying your new vest! It’s also great to know you found the website easy to use too, we’re always working to make the experience as smooth as possible!
Thanks again,
Freetrain
2x faulty running vests
2x faulty running vests, the first one the phone holder was stitched up and the second one the button for the phone holder didn’t work, sent them proof with pictures and video of the issues.
They asked me to return the items so I could get a refund, they then said they had never received the items back even though we had delivery note from evri to say that they have received. Terrible service!
16 juni 2025
Review zonder uitnodiging
Antwoord van Freetrain
Hey Hitou,
Thank you for your feedback, we're truly sorry to hear about your experience and appreciate you taking the time to share it!
We understand how frustrating it must have been to encounter issues with your items, and we’re sorry again that the original vest didn’t meet expectations. Upon reviewing your case, we can confirm that a replacement was sent as requested at the beginning of the year.
Unfortunately, the return was not processed correctly, as it was sent back without the required order details or following the provided return instructions. This made it extremely difficult for our team to identify and match the return to your original order or verify it coming back to us, despite this, we continued to investigate and monitor the situation in good faith.
To ensure a fair resolution, and even though the order was placed six months ago, we issued store credit for the full value of the product. We genuinely believe we’ve done our best to resolve the matter fairly and beyond our standard policy.
We’re always here to help and want every customer to feel supported - if there’s anything further we can do, please don’t hesitate to reach out to our Support Team directly.
Thanks,
Freetrain
Mixed Experience – Great Fit but Quality Needs Work
I’ve had a mixed experience with Freetrain. The hybrid shorts are a standout – really good fit and I love wearing them. The t-shirts are also excellent, great quality and feel.
However, there are quite a few quality issues across other items. I had to return my running jacket because the pocket broke – only for the same thing to happen on the replacement. The vest bottle holder developed a hole after just four outings, and the zip regularly sticks. Logos on both the shorts and t-shirts started peeling off within weeks.
Another disappointment is that the shorts I originally bought for £35 (great fit, great colours) now cost £70 and come in dull, uninspiring colours.
Love the fit and feel of some of the gear, but for the price, the durability and quality control really need improvement.
17 juli 2024
Review zonder uitnodiging
Antwoord van Freetrain
Hi Shane,
Thank you for taking the time to leave a review - we’re really glad to hear you’ve been enjoying the fit and feel of the Hybrid Shorts and T-Shirts.
We’re sorry to hear you’ve experienced issues with other items. We always aim for durability and performance, so it's disappointing to hear this hasn’t been your experience. We’ve checked our system and haven’t been able to find any previous contact from you about these concerns, but if you haven’t already reached out, our customer support team would be more than happy to look into this for you.
Regarding pricing, each of our products is designed entirely from scratch by our in-house team, with a focus on innovation, performance, and purpose-built design. Unlike many larger sports retailers, we don’t mass-produce our items, which allows us to maintain a higher standard of fit, function, and quality. This level of detail and craftsmanship is reflected in the price.
Thanks again for your support!
Thanks,
Freetrain
Great tracking mechanism with package
Great tracking mechanism with package. Also, enjoy the customer service.
2 juni 2025
Antwoord van Freetrain
Hey there,
Thanks so much for your great review - we appreciate your support & feedback!
Freetrain
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