Fresh fibre a great company to deal with. I recently had a problem with the download speed. Contacted customer support and they could not be more helpfull, did all the checks they could guided me thro... Toon meer
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Lees wat reviewers zeggen
We had big problem getting iPlayer on TV because not enough signal. Guy at Fresh Fibre spent ages talking me through what to do to upgrade the router. He was so patient and understanding. Working well... Toon meer
I was very fortunate to speak with Cadr again - what a patient gentleman he is. He could tell that I am not computer savvy and was very clear helping me set the new router up. What an asset - this cha... Toon meer
Customer service non existent. Reported outage no one has got back to me all day. It's the weekend now so will be without internet until at least Monday . If there's a problem somewhere then please ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fresh Fibre
Geschreven door het bedrijf
Fresh Fibre - Superfast Broadband
At Fresh we are dedicated to full fibre & full fibre only. The best of the best!
Our ultra-reliable network allows for downtimes of less than 0.01%
All of our broadband gurus are UK based industry experts, working at hours that suit you, making sure you never miss out on making the most of your broadband.
Our state of the art routers come as standard with no subscription needed. When paired with Fresh range extenders, they will give you a total home WiFi mesh system. No more deadspots!
Our packages are designed to stretch what you can get out of us, not what we can get out of you.
Including no ‘in contract’ price rises. Ever!
Isn’t that refreshing?
At Fresh we are dedicated to full fibre & full fibre only. The best of the best!
Our ultra-reliable network allows for downtimes of less than 0.01%
All of our broadband gurus are UK based industry experts, working at hours that suit you, making sure you never miss out on making the most of your broadband.
Our state of the art routers come as standard with no subscription needed. When paired with Fresh range extenders, they will give you a total home WiFi mesh system. No more deadspots!
Our packages are designed to stretch what you can get out of us, not what we can get out of you.
Including no ‘in contract’ price rises. Ever!
Isn’t that refreshing?
Contactgegevens
2nd Floor, 3-5 St Pauls Square, B3 1QU, Birmingham, B3 1QU, Verenigd Koninkrijk
- 0121 732 9490
- hello@freshfibre.co.uk
- freshfibre.co.uk
4,4
Uitstekend
425 reviews
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Had an issue with my broadband and they…
Had an issue with my broadband and they sent 2 engineers out who went over and beyond to make sure it was fixed for me even laying new cables. Great service.
15 mei 2026
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Jo,
Thanks for the lovely review! It's great to hear our engineers went above and beyond, including laying new cables to get you up and running. We'll let the team know, they'll be pleased to hear it.
Kind regards,
The Fresh Fibre Team
Excellent customer service
Excellent customer service, Qadr was such an amazing help to us. He helped us get back online so very fast and helped me step by step to remotely update the router. Qadr was such a delight to talk to, so very helpful well spoken and lovely to talk to . Thankyou again for Awesome Customer Service and help. A+++++
28 april 2026
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi there,
Thanks so much for the lovely review! Really pleased to hear Qadr looked after you so well and got you back online quickly. We'll be sure to pass this on to him, it'll make his day.
Kind regards,
The Fresh Fibre Team
I reported that my internet cable was…
I reported that my internet cable was damaged due to my dog eating it... it was reported at 4:30pm. They arranged someone to come and repair it the very next day. They kept me well informed and up to date with everything. Sorted super quick and they were so easy to get hold of. Fantastic customer service. They even rang to make sure everything was sorted and up to date.
22 april 2026
Review zonder uitnodiging
Asmae helped me today to fix my…
Asmae helped me today to fix my Internet. This lady has gone above and beyond 😀 .I computer illiterate and she talked me through it and had lots of patience. Of I lived in the Birmingham area I'd be treating her to a drink .Thank you so much x
13 maart 2026
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi there,
Thanks so much for taking the time to share this! Lovely to hear Asmae went above and beyond and had the patience to walk you through it step by step. We'll be sure to pass this on to her, it'll mean a lot. The drink offer is very generous, we'll let her know!
Kind regards,
The Fresh Fibre Team
Abdullah
Abdullah who handled my problem on the ‘phone could not have been more helpful and above usual attention
4 maart 2026
Review zonder uitnodiging
Warm ,friendly and highly knowledgeable…
Warm ,friendly and highly knowledgeable staff
16 februari 2026
Review zonder uitnodiging
Patient conversation and instruction
29 januari 2026
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Daniel,
Thank you for the kind words. We’re happy to hear you found our team helpful.
Kind regards,
The Fresh Fibre Team
Well they were very understanding when…
Well they were very understanding when I got evicted after losing my wife less than a week earlier and they cleaned all my outstanding debit and closed my account
16 januari 2026
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Simon,
We’re very sorry for your loss and what you went through. Our intention was to offer understanding and support, and we appreciate you taking the time to share your feedback.
Kind regards,
The Fresh Fibre Team
Loss of internet sorted speedily
My internet had gone down so I rang customer support. Ibrahim answered within 2 rings and proceeded with patience with me to get my internet back up and running. I needed to reconfigure my router and he led me step by step until I was reconnected.
Overall a very good experience and Ibrahim was brilliant with me , a credit to your company.
31 december 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Mrs. Alison,
Thank you for your review! We’re really pleased to hear that Ibrahim was able to get your internet back up and running quickly and make the process easy for you. We’ll be sure to pass on your kind words. If you ever need anything else, we’re always here to help.
Kind regards,
The Fresh Fibre Team
Excellent service , communication and WiFi provider .
Really help and friendly service unfortunately our needs changed otherwise we would’ve still be with them .
Excellent WiFi, excellent service and communication .
17 december 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Angie,
Thank you for sharing your feedback! We're thrilled to know you were pleased with our service. While we're sorry to see you go, if you ever decide to return, we'll be here and more than happy to help!
Kind regards,
The Fresh Fibre Team
I had trouble with my phone
I had trouble with my phone. Both myself and the support staff tried everything, Then they sent me a new phone. Once I got my new phone, the old phone worked straight away. Mind boggling. Working properly.
All sorted. Amazing help. Couldn't fault anything 10/10.
28 november 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Teresa,
Thank you for sharing your experience. We’re pleased to hear that the issue was resolved, and we truly appreciate your patience and understanding throughout the process. If you ever need anything else, we’re always here to help.
Kind regards,
The Fresh Fibre Team
Contract missunderstanding
After having a misunderstanding and thinking i wasent in a contract with fresh fiber i moved internet, to find out the missunderstanding was that i was in a contract. my issue was dealt with promptly, affishently and professionally, dropping my contract to a lower deal and even got a little credit back, always a bonus.meaning I was happy to stay with fresh fiber and I was happy with how fresh fiber delt with my issue thank-you.
11 december 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Jodie,
Thank you for sharing your experience! We’re really glad we could clear up the mix up and get everything sorted for you. It’s great to hear that the new plan and credit helped, and that you were happy with how everything was handled. If you ever need anything in the future we're always here to help!
Kind regards,
The Fresh Fibre Team
Good internet
Had a few problems but they have sorted them thankyou
9 december 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Jamielee,
Thank you for your feedback! We’re glad we could resolve the issues for you, and we really appreciate your understanding. If you need anything else, we're always here to help!
Kind regards,
The Fresh Fibre Team
I phoned Freshfibre
I phoned Freshfibre, with some connection issues. I spoke to the agent about upgrading my Internet and instead of agent just going yes let's do that for you he had tried other things first. The agent had called a few times, once to see if i had received my new router and if i had managed to set it up properly and the other was after the weekend which us when my internet is used the most to see if the Internet had improved. When it hadn't the agent then sent myself a better router and upgraded my Internet. I received my router the next day and my Internet was upgraded straight away and ive not looked back since. The agent again phoned myself to make sure all was well over the weekend and my children loved the new speed and the fact there was no lag on their games.
So to sum uo exceptional customer service.
8 december 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Deb,
Thank you for your review! We're thrilled to hear that your experience with us was a positive one. Our team always strives to go above and beyond to make sure our customers are happy, and it’s wonderful to know that the extra steps taken, like checking in and upgrading your internet, made a real difference for you and your family. If you ever need anything in the future, we’re always here to help.
Kind regards,
The Fresh Fibre Team
Ibrahim ! 5 stars
Ibrahim !!
Exceptional customer service
Kept up with emails and phone calls over the weeks it took to ensure my issue was sorted.
And patient whilst I recovered from fracturing elbow.
Thank you !
Kirstin :)
6 december 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Kirstin,
Thank you for taking the time to share your positive feedback. We are delighted to hear that Ibrahim was able to provide you with exceptional customer service and assist you throughout the process. If you need any further assistance in the future, please do not hesitate to reach out. Wishing you a speedy and full recovery!
Kind regards,
The Fresh Fibre Team
Asmae Brilliant Customer Service
After emailing Fresh Fibre about a fault with my broadband, within 10 minutes I received a phone call from a lovely pilot and professional lady named Asmae. She was very helpful and talked me through the process to rectify the fault. Absolutely brilliant service. Thank you Asmae
4 december 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Haley,
Thank you for sharing your experience with us! We're so glad to hear that Asmae was able to assist you promptly and professionally. We’ll be sure to pass along your kind words to her. It's always our goal to provide quick and helpful support, and we're thrilled that you had a positive experience. Thanks again for your feedback, and we're here if you need anything in the future!
Kind regards,
The Fresh Fibre Team
Great customer service and very helpful…
Great customer service and very helpful with the problem I had and resolved very quickly
3 december 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Ben,
Thank you so much for your review! We're thrilled to hear that our customer service team was able to assist you and resolve the issue quickly. If you ever need anything else, we’re always here to help.
Kind regards,
The Fresh Fibre Team
Amazing customer service team
Amazing customer service team, answered my query within 24 hours, and happy with all the support given :) thank you
25 november 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Claire,
Thank you for your kind feedback! We’re glad to hear our team was able to help promptly and that you’re happy with the support provided. If you ever need anything in the future we’re always here to help!
Kind regards,
The Fresh Fibre Team
Reliable service
We've been with Fresh Fibre fo4 nearly 3 years now and we didn't have any problems... Their network works just as expected and customer service is very responsive and helpful.
24 november 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Iancu-Nicusor,
Thank you so much for your kind words! We're thrilled to hear that your experience with Fresh Fibre has been positive over the past three years. It's great to know that both our network and customer service have met your expectations. If you ever need anything in the future we’re always here to help!
Kind regards,
The Fresh Fibre Team
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