Fresh fibre a great company to deal with. I recently had a problem with the download speed. Contacted customer support and they could not be more helpfull, did all the checks they could guided me thro... Toon meer
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Lees wat reviewers zeggen
We had big problem getting iPlayer on TV because not enough signal. Guy at Fresh Fibre spent ages talking me through what to do to upgrade the router. He was so patient and understanding. Working well... Toon meer
I was very fortunate to speak with Cadr again - what a patient gentleman he is. He could tell that I am not computer savvy and was very clear helping me set the new router up. What an asset - this cha... Toon meer
Customer service non existent. Reported outage no one has got back to me all day. It's the weekend now so will be without internet until at least Monday . If there's a problem somewhere then please ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fresh Fibre
Geschreven door het bedrijf
Fresh Fibre - Superfast Broadband
At Fresh we are dedicated to full fibre & full fibre only. The best of the best!
Our ultra-reliable network allows for downtimes of less than 0.01%
All of our broadband gurus are UK based industry experts, working at hours that suit you, making sure you never miss out on making the most of your broadband.
Our state of the art routers come as standard with no subscription needed. When paired with Fresh range extenders, they will give you a total home WiFi mesh system. No more deadspots!
Our packages are designed to stretch what you can get out of us, not what we can get out of you.
Including no ‘in contract’ price rises. Ever!
Isn’t that refreshing?
At Fresh we are dedicated to full fibre & full fibre only. The best of the best!
Our ultra-reliable network allows for downtimes of less than 0.01%
All of our broadband gurus are UK based industry experts, working at hours that suit you, making sure you never miss out on making the most of your broadband.
Our state of the art routers come as standard with no subscription needed. When paired with Fresh range extenders, they will give you a total home WiFi mesh system. No more deadspots!
Our packages are designed to stretch what you can get out of us, not what we can get out of you.
Including no ‘in contract’ price rises. Ever!
Isn’t that refreshing?
Contactgegevens
2nd Floor, 3-5 St Pauls Square, B3 1QU, Birmingham, B3 1QU, Verenigd Koninkrijk
- 0121 732 9490
- hello@freshfibre.co.uk
- freshfibre.co.uk
4,4
Uitstekend
425 reviews
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Any issues are always followed through
Ok, I was not fobbed off, my concern was followed through and they kept me updated and then provided a solution. I now have fantastic internet and WiFi through there latest router. Very pleased
30 mei 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi David,
Thank you for your feedback! We're really glad to hear that your concerns were properly addressed and that you're now enjoying internet and WIFI with the new router.
If you ever need anything else, we're always here to help!
Fresh has contacted me and hopefully…
Fresh has contacted me and hopefully going forward nice guy on phone sorry can't remember his name but was very very impressed with the way he felt with the problem well done
19 mei 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Mark,
Thank you for your updated review. We're really pleased to hear that your recent experience with our team left a positive impression. It means a lot, especially after the challenges earlier on.
We truly appreciate your patience and the opportunity to put things right. If you ever need further support, we're just a phone call or message away.
Thanks again for staying with Fresh Fibre.
Answered quickly,clear concise…
Answered quickly,clear concise instructions up and running. Polite and very helpful.
16 mei 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Tina,
Thank you so much for your kind words! We're really glad to hear that everything was up and running quickly and that our team could provide clear, helpful support.
If you ever need anything in the future, we’re just a message or call away.
Welcome to Fresh Fibre!
I rang to renew my contract was…
I rang to renew my contract was thoroughly talked through the options and after picking a few days later they sent me a upto date router and said I could phone for assistance if needed( I do as I’m not computer savvy) talked through what wax a simple process & speed check. I love they answer the phone straight away
10 mei 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Ashley,
Thank you for your kind words and for sharing your experience with us. We're thrilled to hear that our team responded quickly and helped you renew your contract.
It's wonderful to know that our customer service met your expectations. Your feedback motivates all of us at Fresh Fibre to continue delivering excellent support.
If you ever need anything else, we're just a phone call away.
WhatsApp customer support responsive
I had a problem with the internet speed was very low, I contacted customer support out of office hours and they responded quickly within minutes to resolve the issue by sending well structured email of how to update the broadband firmware. Within minutes, everything went back to normal.
7 mei 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Abdel,
Thank you so much for your kind review. We are really glad to hear our support team responded quickly and helped resolve your issue even outside normal hours. Keeping your connection running smoothly is always our priority and it is great to know our guidance helped.
If you ever need assistance again, we are just a message away.
The company answer calls very quickly…
The company answer calls very quickly so no long wait in a queue. The 3 employees I spoke to were all extremely helpful & patient guiding me through each step
30 april 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Hayley,
Thank you so much for your kind words! We're thrilled to hear that your experience with our team was smooth and helpful. Providing quick, friendly, and patient support is exactly what we aim for, so it's great to know we delivered that for you.
If you ever need anything else, we're just a call or message away.
Welcome again to Fresh Fibre!
I asked to cancel my services but as…
I asked to cancel my services but as the speed is not as advertised and they gave me a load of crap about an up date
20 maart 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Tracey,
Thank you for your feedback. We're sorry to hear about your experience. Unfortunately, we've been unable to locate your account in our system to investigate further.
A request for your account information was sent on Thursday, March 20 to help us resolve this matter, but we haven’t yet received a response.
If you’re still experiencing issues or would like to discuss your cancellation, please contact us directly at hello@freshfibre.co.uk so we can assist you as soon as possible.
Kind regards,
The Fresh Fibre Team
Poor installation and customer service
Got installed with the wrong light levels coming into the property after 3 months they finally sent a new engineer to fix this.
Shortly be before they sent me out a router without telling me. Just received an email at 7pm saying they are going to charge me for the router.
Shocking communication.
3 maart 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Joshua,
We're sorry to hear about your experience with Fresh Fibre. From our understanding, this issue has now been resolved. We appreciate your feedback and will look to improve on this for future encounters as this is not the level of service we aim to provide.
Kind regards,
The Fresh Fibre Team
Excellent service
Having a person to speak to rather than some useless robotic filtering answer machine is worth being with you guys alone, but the help and after care together with your prompt answering and help is excellent - well done to you all.
3 maart 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Peter,
Thank you for your fantastic feedback! We truly believe in providing real, human support, so it’s great to hear that our team has made a difference for you. Your kind words motivate us to continue delivering excellent service.
If you ever need anything, we're always here to help!
was very efficient...
In all was very efficient.... installation was brilliant... customer service was more than adequate.... there were a few teething problems with router but service is excellent so far 👌
3 januari 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Steve,
Thank you for your great review! We're delighted to hear that your installation went smoothly and that you're enjoying our service. We appreciate your patience with the initial router setup, and we're glad everything is running well now. If you ever need any assistance, our team is always here to help!
Enjoy your fast and reliable connection!
Already having problems ,the Internet…
Already having problems ,the Internet won’t work ,I contacted the company and was given instructions on how to fix my problem but it didnt do anything so my Internet still don’t work
18 februari 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Aidanas,
We’re sorry to hear about the issues you’ve been experiencing with your internet. Our team sent a request for more information on Wednesday, February 19, as we were unable to locate your account, but we haven’t received a response yet.
Please reach out to us at support@freshfibre.co.uk or call 0333 344 8646 with your account details so we can assist you further and resolve this as soon as possible.
Not having a great time
We signed up with FF through a door to door salesperson, which is not something I ever do, but he seemed nice and assured me that I could cancel my existing contract with Sky when the prices increased, which i could.
However, this is where the bad experience starts. The service “started” (and I was being charged for the service!) before the router even arrived. I phoned and it become apparent that the router hadn’t left their offices yet. Surely it would make sense (and my experience with other providers was) to send out the router ahead of the connection day? This didn’t seem to be their process which meant I was paying for around 5 days of internet without having any.
Once the router arrived we started to have problems with our devices losing connection. I messaged them on WhatsApp about this several times, but was ignored, despite having previously messaged with them before (so I know the number is right). After a back and forth they agreed to send out a new router, but the problems have persisted.
The customer service hasn’t been great. I get the sense that they’re a very small company. When you phone them up you’re waiting for a few minutes, but it doesn’t feel like you’re in a queue, more like you’re waiting for someone to come to the phone. Their WhatsApp option isn’t reliable (as mentioned above), and it all feels a bit slapdash.
I was really excited to be using fibre broadband like this, rather than from a big supplier, but I don’t think I’ll be trying again.
16 februari 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Nick,
Thank you for sharing your experience with us. We're sorry to hear that your journey with Fresh Fibre hasn't been as smooth as expected. We understand how frustrating it must have been to face delays with your router and connectivity issues after installation.
We want to assure you that we’re actively working on improving our processes, including streamlining router dispatch and enhancing our customer service response times. Our team is continuously refining our approach to provide a more seamless experience, and we’re committed to keeping you updated as we work towards a resolution.
If you’re still experiencing any connectivity issues, please don’t hesitate to reach out—we’re here to help.
Qadr sorted my issue quickly and…
Qadr sorted my issue quickly and efficiently. So far all interactions with Fresh Fibre have been positive. Would recommend to friends and family.
31 januari 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Mrs. Di Nunzio,
Thank you for your kind words! We're delighted to hear that Qadr was able to resolve your issue quickly and efficiently. It’s fantastic to know that your experience with Fresh Fibre has been so positive.
We truly appreciate your recommendation and look forward to continuing to provide you with great service. If you ever need anything, we’re always here to help!
Fantastic experience with fresh fibre
Fantastic experience with fresh fibre!
Was with plus net before which was absolutely shocking especially when working from home, never had a problem with fresh fibre! Good internet that never cuts out!
30 januari 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Troi,
Thank you for your fantastic review! We are delighted to hear that you have had such a great experience with Fresh Fibre, especially after your previous challenges. Reliable internet is essential whether you are working or enjoying your free time, and we are glad we could provide the seamless connection you need.
If you ever need anything, we are just a call or message away. Enjoy your fast and uninterrupted broadband!
Awful
Signed up to an internet deal via a fresh fibre representative that had been door knocking back in August 2024. They took my bank details and set up a direct debit, but did literally nothing else. No router, no internet, no further communication and no response when I tried to get in contact.
12 augustus 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Consumer,
We’re truly sorry to hear about your experience and sincerely apologise for any inconvenience caused. To help us assist you better, we’ve already sent out a request for your full name, email address, phone number, and order details but have not yet received a response.
Unfortunately, we’re unable to locate your account without further information. We would greatly appreciate it if you could provide these details so we can investigate this matter and resolve it promptly.
Thank you for your understanding, and we look forward to assisting you further.
Very helpful and understanding
Very helpful and understanding.
Helped resolve the problem easy and simply
Thankyou
16 januari 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Vikki,
Thank you for your kind words! We're so glad we could resolve your issue easily and simply. Providing helpful and understanding support is what we strive for every day. If you need any further assistance, don’t hesitate to reach out.
My problem had been resolved very…
My problem had been resolved very quickly
2 januari 2025
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Tatyana,
Thank you for sharing your experience! We're delighted to hear that your issue was resolved quickly. Providing fast and efficient support is what we aim for.
If you need anything else, we’re just a message away!
Left without wifi for a day
Wifi has been good up until new years where I have been left without wifi since 22:30pm on New Year’s Eve and still hasn’t been up the whole of 1st Jan
No reply’s to emails and no answers from call number
31 december 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Jaike,
Thank you for your feedback, and we’re very sorry for the inconvenience you experienced over the New Year period.
After reviewing your case, we can confirm that the issue was due to a network fault, which we promptly reported to the network provider. An engineer was dispatched on January 2nd, and we're glad to see that your connection has since been restored.
We appreciate your patience during this time and remain committed to ensuring you have a reliable and seamless internet experience. If you encounter any further issues, please don’t hesitate to contact us.
Absolutely shocking
Absolutely shocking.
They tell you to handle the cancellation with your current provider and then when something goes wrong leave you high and dry without any internet.
Engineer says the pipe is blocked and can’t get the wire through, 3 weeks on and they can’t even give me a date as to when the line will be finally installed.
Terrible service when they are aware I am reliant on my internet line for work.
When escalating to higher ups they eventually just start ignoring your emails.
Absolute waste of time. Don’t bother.
9 december 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Wainwright,
Thank you for sharing your feedback, and we sincerely apologise for the frustration this ongoing issue has caused. We completely understand how important a stable internet connection is, especially when you're reliant on it for work.
The delay in your installation is due to a blockage in the external duct, which requires a civil engineering team to clear. The network provider has informed us that they are currently waiting on permission from the local council to proceed with the necessary work, as the blockage is located on council property.
We know this situation is far from ideal, and we want to assure you that we're doing everything we can to push for a resolution as quickly as possible. Our team will keep you updated with any developments, and if there's anything more we can do to assist in the meantime, please don’t hesitate to get in touch.
Thank you again for your patience and understanding.
Understanding on cancelling my order
Understanding on cancelling my order. Thank u
20 december 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Miss Diane,
Thank you for your kind words! We’re pleased to hear that your cancellation process was handled smoothly and that you felt supported throughout. If you ever need assistance in the future or decide to return, we’d be happy to welcome you back.
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