Fresh fibre a great company to deal with. I recently had a problem with the download speed. Contacted customer support and they could not be more helpfull, did all the checks they could guided me thro... Toon meer
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Lees wat reviewers zeggen
We had big problem getting iPlayer on TV because not enough signal. Guy at Fresh Fibre spent ages talking me through what to do to upgrade the router. He was so patient and understanding. Working well... Toon meer
I was very fortunate to speak with Cadr again - what a patient gentleman he is. He could tell that I am not computer savvy and was very clear helping me set the new router up. What an asset - this cha... Toon meer
Customer service non existent. Reported outage no one has got back to me all day. It's the weekend now so will be without internet until at least Monday . If there's a problem somewhere then please ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fresh Fibre
Geschreven door het bedrijf
Fresh Fibre - Superfast Broadband
At Fresh we are dedicated to full fibre & full fibre only. The best of the best!
Our ultra-reliable network allows for downtimes of less than 0.01%
All of our broadband gurus are UK based industry experts, working at hours that suit you, making sure you never miss out on making the most of your broadband.
Our state of the art routers come as standard with no subscription needed. When paired with Fresh range extenders, they will give you a total home WiFi mesh system. No more deadspots!
Our packages are designed to stretch what you can get out of us, not what we can get out of you.
Including no ‘in contract’ price rises. Ever!
Isn’t that refreshing?
At Fresh we are dedicated to full fibre & full fibre only. The best of the best!
Our ultra-reliable network allows for downtimes of less than 0.01%
All of our broadband gurus are UK based industry experts, working at hours that suit you, making sure you never miss out on making the most of your broadband.
Our state of the art routers come as standard with no subscription needed. When paired with Fresh range extenders, they will give you a total home WiFi mesh system. No more deadspots!
Our packages are designed to stretch what you can get out of us, not what we can get out of you.
Including no ‘in contract’ price rises. Ever!
Isn’t that refreshing?
Contactgegevens
2nd Floor, 3-5 St Pauls Square, B3 1QU, Birmingham, B3 1QU, Verenigd Koninkrijk
- 0121 732 9490
- hello@freshfibre.co.uk
- freshfibre.co.uk
4,4
Uitstekend
425 reviews
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There was a slight problem setting up a…
There was a slight problem setting up a new DD for my account. Raised query first thing in the morning and Anfal from customer services resolved it by 11am. Excellent service.
20 december 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear David,
Thank you for your kind words! We're pleased to hear that Anfal was able to resolve your query quickly and provide you with excellent service. Ensuring a smooth experience for our customers is always our priority.
If you ever need further assistance, don’t hesitate to get in touch—we're always happy to help!
Great customer service
What can I say fresh fibre are amazing
I had no Internet do to bad storm we had, Ibrahim got in touch and talked me through step by step how to get connected again with no hassle.
Thanks Ibrahim you're a star
20 december 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Tim,
Thank you so much for your kind words! We're glad Ibrahim was able to guide you through the process and get you back online after the storm. Your feedback means a lot to us, and we’re happy to hear that our team made it a hassle-free experience for you.
If you ever need further assistance, we’re always here to help. Thanks for choosing Fresh Fibre!
Very understanding company!!
Family run business Very understanding company Jason the director is lovely and couldn’t have helped me more in the situation I was in very good customer service !! Sorted my connection services due to the bank messing up payments and got us back up and running make sure you mention if you have a problem these guys go above and beyond to help!!!
19 december 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Harriet,
Thank you so much for your wonderful feedback! We're delighted to hear that Jason and our team could assist you during a challenging situation. At Fresh Fibre, we strive to go above and beyond to ensure our customers feel supported and valued.
We’re thrilled to have resolved the issue and gotten you back up and running. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help!
Hi had a great manager called jhon who
Hi had a great manager called jhon who. Has finally got to. The bottom of my issue so looking forward to installing my broadband good on ya jhon
18 december 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Riksta,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that our manager John was able to assist you and get your issue sorted. Providing excellent service is our priority, and it’s great to know we could help.
We’re looking forward to getting your broadband up and running. If you need any further assistance, please don’t hesitate to reach out.
Thank you for choosing Fresh Fibre — we’re excited to welcome you on board!
Fresh Fibre - A breath of fresh air in Broadband.
Fresh Fibre have been exemplary in terms of their broadband products and after sales customer service. We have experienced an increase in devices with the home and have now upgraded to accommodate that. We have several gamers in the house and look forward to even faster speeds. I will mention John O’Connell from Customer Services, who understood our needs and was an absolute pleasure to deal with in meeting them. Very personable and knowledgable. An asset to the company. Thank you.
17 december 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Dave,
Thank you so much for your glowing review! We're delighted to hear that you're enjoying your upgraded service and that our broadband is meeting your household's growing needs—especially with several gamers in the mix!
We're also thrilled to hear such kind words about John. It's always great to know when our team makes a positive impact. We'll be sure to pass along your praise!
If you ever need anything else, we're here to help. Thank you for choosing Fresh Fibre, and we look forward to keeping you connected at lightning-fast speeds!
These guys have changed the game for me
These guys have changed the game for me. previous internet always dropping out, crap router etc. Fresh Fibre has only died off once in 12 months and it was a BT box fault.... not even them.
Can't recommend enough. Thanks Fresh Fibre
17 december 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Carleton,
Thank you so much for your fantastic feedback! We're thrilled to hear how much Fresh Fibre has improved your internet experience. It's great to know you're enjoying a reliable connection with minimal downtime, and we appreciate you recognising that the recent issue was outside of our control.
Your recommendation means a lot to us, and we're here to ensure you continue to enjoy seamless service. If you ever need any assistance, just give us a shout!
Thanks again for being a valued part of the Fresh Fibre family.
Great value for money
The representatives that came and sold us the internet were very nice and helpful. The internet packages are of very good value for the price however, I did I have issues with upload & download speeds when the broadband was first installed, but the issues were soon resolved after some friendly back and forth, Aftermarket department may need some improvement. Overall a great company that has entered the ISP market.
17 december 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Axel,
Thank you for taking the time to leave such a thoughtful review! We're pleased to hear that you found our packages great value for money and that our representatives provided a positive experience.
We truly appreciate your patience and understanding while we resolved the initial speed issues. We’re continuously working to improve all areas of our service to ensure that every customer receives the best possible experience.
It’s fantastic to have you as part of the Fresh Fibre family! If you ever need assistance, don’t hesitate to reach out—our team is always happy to help.
The worst company ever - Avoid
The worst company ever do not use. Was supposed to take over my service charge me for it then never took service from current supplier. Then got a Irish bloke to call me and be rude when I called my bank to recall all payments. I called my current supplier who confirmed there was never a third party transfer request I argued with them never had my services if there was ever a contract they breached it. I am vulnerable person. If there was a minus 0 stars you be getting it. Formal compliant made i am wanting a full apology from this company for distress and upset you have caused. I staying with my current supplier.
6 december 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Deanna,
We’re deeply sorry to hear about your experience and the distress caused during your interaction with us. Your feedback is incredibly important, and we want to assure you that your concerns are being reviewed thoroughly by our management team.
We understand the frustration surrounding your situation, and we’re currently looking into the payments made on your account to ensure this is resolved as swiftly and fairly as possible.
We sincerely apologise for any miscommunication and upset caused during this process. If you have any further details or concerns, please don’t hesitate to get in touch with us directly at support@freshfibre.co.uk or call us at 0333 344 8646.
Thank you for bringing this to our attention, and we’re committed to resolving this matter to your satisfaction.
Teething issue's but there trying
Update 08/01/2025
Still waiting on them sending a mandatory request to my old ISP so they will actually stop billing me for two connection's.
Iv called up at least 10 time's since iv joined about this and its still not been done.
The slower than advertised issue is still there but i can deal with that, thats not charging me £50+ per month for something that's supposed to be disconnected by now.
Teething issue's but there trying.
Made a new review as editing my original one somehow deleted it too.
Currently getting odd results on my internet speed using most speed test site's. However, they are trying to figure out why this is the case as the upload speeds shouldn't be that far off from the download speeds.
Both John and Abdi (I may have miss spelt or heard his name) have been helpful and easy to talk to over the phone.
Had a few hiccups with getting confirmation on when my modem would arrive but it did eventually come on 5th December. I was told it had been sent out 3 separate dates so that was pretty confusing but it came and it works.
One thing id recommend perhaps doing to your kit in future is by default having the MESH setting turned off and perhaps listing the 2.4 and 5ghz bands separately by default, was completely unable to get 5ghz compatible devices to connect until i did that my self.
3 december 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Robert,
Thank you for taking the time to update your review and for sharing your experience with us. We sincerely appreciate your patience as we work to resolve the teething issues you've encountered.
We're glad to hear that both John and Abdi were helpful and easy to communicate with—your feedback will be passed along to them. We apologise for the confusion regarding your modem delivery and any inconvenience caused by the delays. It's great to know that it arrived and is now working as expected.
We also value your suggestion regarding the MESH setting and separating the 2.4GHz and 5GHz bands. Feedback like yours helps us improve, and we'll certainly consider this for future enhancements to our equipment.
If you need further assistance or have any additional concerns, please don’t hesitate to reach out. We’re here to help and ensure you get the best possible experience with Fresh Fibre.
Still being charged after cancelling
Great service while I was supplied my Wi-Fi with them really had no issues however, when I moved property I cancelled my contract with them as they did not supply the area I was moving to, and I was told that my direct debit was also terminated (I was always up to date with and never missed any payments) however, I have still been charged for my direct debit for 3 months now and I have phoned numerous times and each time been told it had been cancelled only to be charged the following month with no mention of a refund
5 november 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear William,
Thank you for sharing your experience. We’re truly sorry to hear about the inconvenience you’ve faced regarding your cancellation and the ongoing charges.
We want to assist you in resolving this matter as quickly as possible. However, we’ve sent a request for further details (such as your full name, email address, and order details) to locate your account and investigate the issue, but we haven’t received a response yet.
Could you please provide the requested information so we can look into this and address your concerns promptly? Alternatively, feel free to contact our customer service team directly at 0333 344 8646 or support@freshfibre.co.uk for further assistance.
We appreciate your patience and understanding and look forward to resolving this for you.
Internet is very laggy
Internet is very laggy. Have tried numerous ways to fix but even in the same room as the router the WiFi doesn’t always work. Have contacted the company numerous times but they aren’t interested.
1 december 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Tara,
Thank you for sharing your concerns about your internet connection. We sincerely apologise for any inconvenience caused and appreciate your patience as we work to address the issue.
We’re committed to ensuring you have the best possible experience with Fresh Fibre. If you need assistance with the new router or encounter further concerns, please don’t hesitate to contact us at support@freshfibre.co.uk or call 0333 344 8646.
Thank you for choosing Fresh Fibre, and we’re here to help you stay connected.
Quick, Quality Work
Tom and Dean came to install it. Lovely guys, polite, got the work done quickly and it's lovely and tidy. Thanks guys!!
29 november 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Shannon,
Thank you so much for your wonderful review! We’re delighted to hear that Tom and Dean provided such a great experience during your installation. Their dedication to quality and professionalism is something we take great pride in, and it’s fantastic to see it reflected in your feedback.
If there’s anything more we can do to assist you, don’t hesitate to get in touch. Welcome to the Fresh Fibre family!
Great Customer Service
Really helpful and quick to resolve my issues.
High recommend!
28 november 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Amber,
Thank you for your kind words and for sharing your experience with us! We're thrilled to hear that our team was able to assist you quickly and effectively.
Your recommendation means a lot to us, and we're always here to help whenever you need. Welcome to the Fresh Fibre family!
Awful company unable to get help
Awful company unable to get help, they don’t care about their customers WiFi constantly on and off PLEASE AVOID!!!
19 november 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Frey,
Thank you for sharing your feedback. We are truly sorry to hear about the issues you’ve experienced with your WiFi service.
Unfortunately, we have been unable to locate your details in our system. To assist you further, we sent a request for your full name, email address, phone number, and order details, but we have not received a response.
We are eager to resolve this matter for you. If you could provide us with the requested information, we will investigate the issue and do everything we can to help. Please feel free to contact us directly at support@freshfibre.co.uk or 0333 344 8646 so we can assist you promptly.
Thank you for your understanding. We look forward to resolving this for you.
Wouldnt bother with them
Absolutely awful being ignored for nearly a month now whilst my wifi is constantly up and down all the time keep being told im getting it sorted and that they cant send someone out until ive done a speed test with an ethernet cable that they were supposed to be sending me for free (never turned up) emailed john loads and no response yet when i threaten to leave and i want to cancel it i get told i will be charged for it make it make sense so now i feel like i cant even cancel when its their issue and i cant afford to pay a fee to leave them awful i wish i never signed up to them
14 oktober 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Collette,
We apologise sincerely for the issues you encountered with our service and the frustration it caused. We regret that we couldn't resolve this to your satisfaction before your departure. If there’s anything further we can assist with or if you would like to share additional feedback, please feel free to reach out. Your experience helps us work toward better service for all our customers.
Thank you for sharing your concerns, and we wish you all the best moving forward.
Best regards,
The Fresh Fibre Team
AWFUL
Told me on the doorstep that they had recently been in touch with the building owner (I live in a leasehold flat) and had agreed a contract to provide fibre to the building. Signed up on the doorstep as I had been waiting for Fibre to be provided to the building for a while and a couple of days before the installation date I called to rearrange as I wasn't going to be around on the day, only to be told its been cancelled as they cant gain permission from the building owner. I contacted my building owner and they said they didn't know of Fresh Fibre and nothing had been arranged, so the representative openly lied to me to get me to sign up. I kept my current rolling contract going while I waited for them to I was about to get fibre. Contacted them to confirm my contract has been terminated and the response was really unprofessional, not answering questions properly, really awful grammar, confirming things incorrectly. Absolutely shambolic company. Avoid at all costs.
31 juli 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Jordan,
Thank you for sharing your experience, and we apologise for the issues you encountered. We understand your frustration regarding the service and the miscommunication about building permissions. Unfortunately, we were unable to proceed with the installation as we did not receive the necessary consent from the building owner, who intends to provide fiber through alternative means.
We take your feedback about the communication with our representative seriously, and we will address it internally to ensure clarity and professionalism in all interactions. Please be assured that we have confirmed the termination of your contract as requested.
We’re sorry that we were unable to meet your expectations, and we appreciate your patience throughout this process. If there’s anything more we can clarify, please don’t hesitate to reach out.
Fresh fibre so far has been absolutely…
Fresh fibre so far has been absolutely amazing hope this continues as I'm a new customer
The communication has been so helpful
Thank you John
2 oktober 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Natalie,
Thank you so much for sharing your experience! We're delighted to hear that your journey with Fresh Fibre has started off on the right foot, and that John was able to assist you. If you need anything else, we're always here to help.
We appreciate your feedback and look forward to continuing to provide great service!
Lovely and informative guy
1 oktober 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Jab,
Thank you for your kind words! We're thrilled to hear that you had a positive experience, and it's great to know our team was both informative and helpful. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out. We're here to ensure you continue to enjoy our service!
John was brilliant …
John was very helpful sorted my problem in minutes very reliable and very good customer service
30 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Charlie,
Thank you so much for your kind review! We're very pleased to hear that John was able to assist you promptly and provide excellent customer service. It’s great to know that your issue was resolved smoothly. If you ever need further assistance, feel free to reach out.
Amazing people to speak to especially…
Amazing people to speak to especially john the Irish man
27 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Katie,
We are thrilled to hear about your positive experience with Fresh Fibre, and we’re glad that John was able to assist you. Helping our customers is our top priority.
If you require any further assistance or have any questions, please feel free to reach out! Thank you for choosing Fresh Fibre.
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