Fresh fibre a great company to deal with. I recently had a problem with the download speed. Contacted customer support and they could not be more helpfull, did all the checks they could guided me thro... Toon meer
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We had big problem getting iPlayer on TV because not enough signal. Guy at Fresh Fibre spent ages talking me through what to do to upgrade the router. He was so patient and understanding. Working well... Toon meer
I was very fortunate to speak with Cadr again - what a patient gentleman he is. He could tell that I am not computer savvy and was very clear helping me set the new router up. What an asset - this cha... Toon meer
Customer service non existent. Reported outage no one has got back to me all day. It's the weekend now so will be without internet until at least Monday . If there's a problem somewhere then please ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fresh Fibre
Geschreven door het bedrijf
Fresh Fibre - Superfast Broadband
At Fresh we are dedicated to full fibre & full fibre only. The best of the best!
Our ultra-reliable network allows for downtimes of less than 0.01%
All of our broadband gurus are UK based industry experts, working at hours that suit you, making sure you never miss out on making the most of your broadband.
Our state of the art routers come as standard with no subscription needed. When paired with Fresh range extenders, they will give you a total home WiFi mesh system. No more deadspots!
Our packages are designed to stretch what you can get out of us, not what we can get out of you.
Including no ‘in contract’ price rises. Ever!
Isn’t that refreshing?
At Fresh we are dedicated to full fibre & full fibre only. The best of the best!
Our ultra-reliable network allows for downtimes of less than 0.01%
All of our broadband gurus are UK based industry experts, working at hours that suit you, making sure you never miss out on making the most of your broadband.
Our state of the art routers come as standard with no subscription needed. When paired with Fresh range extenders, they will give you a total home WiFi mesh system. No more deadspots!
Our packages are designed to stretch what you can get out of us, not what we can get out of you.
Including no ‘in contract’ price rises. Ever!
Isn’t that refreshing?
Contactgegevens
2nd Floor, 3-5 St Pauls Square, B3 1QU, Birmingham, B3 1QU, Verenigd Koninkrijk
- 0121 732 9490
- hello@freshfibre.co.uk
- freshfibre.co.uk
4,4
Uitstekend
425 reviews
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Had a the red light of no internet…
Had a the red light of no internet connection on router. I emailed with no reply, live chatted with no reply. Got through on a call and after about 50mins John called back and talked me through what to do. He was really patient and polite and knew exactly what he was talking about. All was sort within 5mins of Johns call! Thank you John.
26 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Dale,
Thank you for sharing your experience! We're sorry to hear about the initial challenges you faced, but we're thrilled that John was able to resolve the issue quickly and effectively. It's great to know that his patience and expertise made a positive difference.
If you ever need further assistance, please don't hesitate to reach out. We're here to help, and we appreciate your support!
John went above and beyond to help me…
John went above and beyond to help me with the issue I had with my broadband. Guided me though all the steps on how to resolve the issue and had great patience. Very friendly and did not fob me off like I have been before on previous other company’s. Would definitely recommend to family or friend due to the customer service received by John as resolved the issue and was very helpful and patient. John is a credit to have in this company.
25 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Tracy,
Thank you so much for your wonderful review! We're thrilled to hear that John was able to assist you so effectively and that he made a positive impact on your experience with us. Providing exceptional customer service is our top priority, and it's great to know that John exceeded your expectations.
We truly appreciate your recommendation and your kind words. If you ever need any further assistance, please don't hesitate to reach out. John and the entire team are always here to help!
Good customer service
Two calls to Fresh Fibre since start of our contract, both have been positive experiences. Today, Abdi very helpful with a Wi-Fi issue and previously, Tamba also very much on the ball with a phone issue.
25 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Revolutionary,
Thank you for taking the time to share your experience! We're thrilled that both Abdi and Tamba could assist you with your Wi-Fi and phone issues. Ensuring our customers are happy is what we strive for every day.
If there’s anything else we can do for you, just let us know!
Excellent customer service
Excellent customer service by John O'Connell who was very understanding and extremely helpful.
23 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Carolan,
Thank you for your kind words! We’re thrilled to hear that John provided you with excellent customer service and was able to assist you effectively. Your satisfaction is our top priority, and we’re glad to have been able to help.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Advisor
The advisor who took my call on Tuesday 24th September 2024 was very helpful and thorough with the issue and helped alot, and sorted really quick
24 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Elliot,
Thank you so much for your kind words! We're delighted to hear that our team was able to assist you quickly and thoroughly. Providing excellent service is our top priority, and we're glad we could help resolve your issue.
If you need anything else, don't hesitate to reach out.
Fresh Fibre review
The person, John that helped me was courteous and very knowledgeable. His assistance was clear and concise and I am grateful for his input regarding proof of my flight.
Thank you so much.
It has been a pleasure to be a customer of Fresh Fibre.
23 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Billy,
Thank you for your wonderful review! We're thrilled to hear that John provided you with courteous and knowledgeable assistance. Your satisfaction is our top priority, and it’s fantastic to know that your experience with Fresh Fibre has been a pleasure.
If you ever need further assistance, we're here to help. Thank you for being a valued customer!
What a transformation by Fresh Fibre…
What a transformation by Fresh Fibre and their determination to get things sorted out and back on track - they chased the contractors to get the hi speed fibre cable into our office - our WiFi has never worked so well and our CCTV system is working better than ever - big thanks to Fresh Fibre who’s customer service is there to help you in your business.
18 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Ashley,
Thank you for sharing your updated experience with us! We're thrilled to hear that our team’s efforts have made such a positive difference in your service, and that your WiFi and CCTV systems are now working better than ever. We’re committed to ensuring your business runs smoothly and are always here to help.
If you need anything further, please don't hesitate to reach out. Thank you for your continued trust in Fresh Fibre!
Internet connection not working
Friendly,professional and amazing customer support. John was absolutely brilliant and sorted the issue at hand.
17 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Scott,
Thank you for your kind words and for taking the time to leave a five-star review! We're thrilled to hear that John was able to assist you and resolve the issue. Your satisfaction is our priority, and we’re happy that your experience with our customer support has been so positive.
If you need any further assistance, don’t hesitate to reach out. We're here to help!
The Router is on the way
It solve the problem, with knowing router is on the way
17 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Tommy,
Thank you for your five-star review! We’re delighted to hear that knowing your router is on the way has brought peace of mind. If you need any further assistance once it arrives, feel free to reach out. We're here to ensure everything runs smoothly for you!
Excellent service this morning from…
Excellent service this morning from John. I raised a ticket late yesterday as I was unable to pay my direct debit due to money not available in my account until later than required. John called this morning to advise it would be taken at a later date, but also made an excellent suggestion of keeping the billing date as the later date to save being billed mid month. Great to speak to and clear to understand. Really happy with the service. Thank you, John
17 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Daniel,
Thank you so much for your kind words! We're thrilled to hear that John provided excellent service and was able to assist you with adjusting your billing date. It's great to know that his suggestion helped make things easier for you. We always strive to offer clear and helpful solutions, and we’re glad you're happy with the service.
Horrible service thus far!
Horrible service thus far!! I’ve had no internet and an Irish guy called me to tell me he’d like me to leave a positive review for him without a care in the world about my lack of internet. Thoroughly disappointed
16 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear S Sinclair,
Thank you for bringing this to our attention. We're sorry to hear about your experience and understand how frustrating it must be.
Unfortunately, we have been unable to locate your account in our system. We also sent a request for more information but did not receive a response. To assist you further, could you please provide us with your full name, email address, and any other details related to your account? We are eager to resolve this issue for you as soon as possible.
Thank you for your cooperation.
John
John was very helpful and understood my frustrations, although we couldnt resolve the issue over the phone he worked very hard in getting a plan in place.
13 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Em,
Thank you for sharing your experience! We're glad to hear that John provided attentive support and worked diligently to create a solution tailored to your needs. We understand the challenge you're facing, and we’re committed to following through with the plan to ensure everything gets resolved.
Your understanding and patience mean a lot to us!
Courteous and respectful.
Although I had to contact Fresh Fibre to cancel an account John, who I spoke to, remained courteous throughout.
13 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Stephen,
Thank you for your feedback. We're glad to hear that John was courteous and respectful throughout your cancellation process. If you ever decide to return or need assistance in the future, we’ll be here to help.
Antwoord van Fresh Fibre
Dear Donna,
Thank you so much for your kind words! We’re delighted to hear that you found our team friendly and helpful. If you ever need any further assistance, we’re here to support you.
Excellent service
Rang up to query where my router was after installation and got connected to an advisor almost immediately. His name was John O'connel he was super helpful and friendly. He's assured me that I should receive it by tomorrow (fri 13th) but if not, he said to contact him directly and he'll personally walk to the post office and send one out special delivery at no cost to me. If this is the service you receive without actually being up and running I'm very confident in future interactions between us. So far, this feels like a great choice.
12 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Jacqui,
Thank you for your fantastic feedback! We're delighted to hear about your positive experience with John and the service you've received so far. It's wonderful to know you're confident in choosing Fresh Fibre, and we're here to ensure your experience continues to be just as smooth once you're up and running.
If you need any further assistance, don't hesitate to reach out. We're always happy to help!
John connelly was very helpful when…
John connelly was very helpful when sorting my father in laws (George retalick ) Internet out once sorted he even rang back out of curtsey to make sure everything was OK, very helpful 10/10 customer service on his behalf
11 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Linzey,
Thank you for sharing your positive experience! We’re thrilled to hear that John provided excellent support in sorting out your father-in-law’s internet and followed up to ensure everything was running smoothly. We'll be sure to pass on your kind words to him.
If you or George need any further assistance, we’re always here to help!
Antwoord van Fresh Fibre
Dear Laimonas,
Thank you for your feedback! We're happy to hear that you've had a smooth experience so far and that our customer service has met your expectations. If you ever need any assistance in the future, we're always here to help.
Enjoy your Fresh Fibre experience!
John is helpful
Recently had no internet at all. Kept calling to try and talk to someone who could offer actual technical support. Despite the phone
Had a tech issue with a brand new installation (aka I plugged the wrong wire into the wrong place).
John from technical support had it sorted and talked me through it, in less than five minutes.
Very pleased with my internet service so far. Installation went ahead on agreed date, router arrived on agreed date.
11 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Amy,
Thank you for sharing your experience! We’re so glad to hear that John was able to quickly sort out your tech issue and that your installation went smoothly. It’s wonderful to know you’re pleased with the service so far. If you need anything else, don’t hesitate to reach out.
Welcome to the Fresh Fibre family, and enjoy your high-speed connection!
Great service
Absolute great service from John O’ Connell. John was brilliant from start to finish, really polite and professional. I had a few problems at first with other colleagues but John soon resolved these problems and had everything sorted. Thanks John👍🏻
3 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Rhys,
Thank you for your kind words and for taking the time to leave us a review! We’re delighted to hear that John was able to assist you and resolve the issues you encountered. We’re proud of our team and always aim to provide top-notch service.
If you need anything further, don’t hesitate to reach out. Thanks again for choosing Fresh Fibre!
Had their representatives cold call at…
Had their representatives cold call at my door. Told them I didn’t have time as I was heading out, they were extremely rude about at. Don’t know who the hell they think they are.
9 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Matthew,
Thank you for bringing this to our attention, and we sincerely apologise for the negative experience you had with one of our representatives. This is certainly not the level of professionalism we expect from our team.
We would greatly appreciate it if you could provide the name of the representative or any additional details about the interaction. This will help us address the issue and improve our future service.
Thank you for your feedback, and we hope to resolve this matter.
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