Fresh fibre a great company to deal with. I recently had a problem with the download speed. Contacted customer support and they could not be more helpfull, did all the checks they could guided me thro... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We had big problem getting iPlayer on TV because not enough signal. Guy at Fresh Fibre spent ages talking me through what to do to upgrade the router. He was so patient and understanding. Working well... Toon meer
I was very fortunate to speak with Cadr again - what a patient gentleman he is. He could tell that I am not computer savvy and was very clear helping me set the new router up. What an asset - this cha... Toon meer
Customer service non existent. Reported outage no one has got back to me all day. It's the weekend now so will be without internet until at least Monday . If there's a problem somewhere then please ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fresh Fibre
Geschreven door het bedrijf
Fresh Fibre - Superfast Broadband
At Fresh we are dedicated to full fibre & full fibre only. The best of the best!
Our ultra-reliable network allows for downtimes of less than 0.01%
All of our broadband gurus are UK based industry experts, working at hours that suit you, making sure you never miss out on making the most of your broadband.
Our state of the art routers come as standard with no subscription needed. When paired with Fresh range extenders, they will give you a total home WiFi mesh system. No more deadspots!
Our packages are designed to stretch what you can get out of us, not what we can get out of you.
Including no ‘in contract’ price rises. Ever!
Isn’t that refreshing?
At Fresh we are dedicated to full fibre & full fibre only. The best of the best!
Our ultra-reliable network allows for downtimes of less than 0.01%
All of our broadband gurus are UK based industry experts, working at hours that suit you, making sure you never miss out on making the most of your broadband.
Our state of the art routers come as standard with no subscription needed. When paired with Fresh range extenders, they will give you a total home WiFi mesh system. No more deadspots!
Our packages are designed to stretch what you can get out of us, not what we can get out of you.
Including no ‘in contract’ price rises. Ever!
Isn’t that refreshing?
Contactgegevens
2nd Floor, 3-5 St Pauls Square, B3 1QU, Birmingham, B3 1QU, Verenigd Koninkrijk
- 0121 732 9490
- hello@freshfibre.co.uk
- freshfibre.co.uk
4,4
Uitstekend
425 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Although the Internets down
Although the Internets down
I have to say the customer service for freshfibre is brilliant they actually pick up the phone within 10 minutes and run though everything to try and resolve!
7 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Christopher,
Thank you for your kind words! While we're sorry to hear about the internet being down, it's great to know that our customer service team was able to assist you quickly. We're committed to resolving any issues as fast as possible and appreciate your patience.
If you need further support, please don't hesitate to reach out. We're here to help!
Abysmal service
Abysmal service, internet drops out for hours at a time, we have to keep switching to mobile network in order just to send an email. No response to any emails, absolutely no customer service whatsoever. All complaints now forwarded to Ofcom due to no contact from fresh fibre.
*edit* - further details requested from fresh fibre and duly provided, response from fresh fibre - they cannot find my account?! Still no resolution or further contact to discuss, emails still being ignored.
14/09/2024 - *update*
Finally contacted by customer service team who agreed to immediately boost us to 500 Meg free of charge due to our issues. Several days have passed, nothing has changed, the connection is still abysmal and definitely hasn’t been boosted. They were quite adamant that I should update my Trustpilot review accordingly….which I have, nothing has changed, still rubbish, can’t even stream Amazon on a Saturday afternoon.
*update 26/02/2026* - Fresh Fibre have without our permission renewed our contract for another year and are now trying to charge us hundreds of pounds for leaving. Their broad service is now so poor we cannot no longer work from home or stream movies on an evening without constant service interruption and lagging. Report submitted to Offcom and complaint made to Ombudsman. They continue to ignore our emails.
4 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Gray,
Thank you for sharing your concerns. We’re sorry to hear about the issues you’ve experienced with your service. Based on the contact details you provided, we’ve been unable to locate your account in our system.
Could you please provide the account holder’s details so we can investigate further and assist you in resolving these issues? We’re committed to improving your experience and look forward to resolving this as quickly as possible.
Best regards,
The Fresh Fibre Team
customer service team is horrible
since your not replying to my emails about our free complimentary wifi upgrade, I guess I can give you a honest rating at least! if you want to be scammed then definitely buy this WiFi, we called you 7 times got hung up 3 times and told we were going to get rung back 4 times. and don't give me the nonsense that your costumer service team will get to me because they are a joke, an employee called Sam had a great time in hanging up my calls and also there is literally no way to contact ur costumer service team, no excuses because they're starting to get funny. you never got back to me about my email so you deserve this one star
2 september 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Kermit The Frog,
Thank you for bringing this to our attention, and we’re very sorry to hear about the experience you’ve had. This is not the level of service we aim to provide.
We have looked into our records but couldn’t find any details related to your case. Could you please provide us with more information, such as your account number, email address, or phone number? This will help us to locate your records and address your concerns promptly.
Thank you for your patience, and we look forward to resolving this matter for you.
The test of a good company
The test of a good company is how they perform, not when things are going well, but when things go wrong. I had a problem my hub losing internet connection. After my email, the response was excellent and I was soon back online
22 augustus 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Jeff,
Thank you for your thoughtful review. We're glad to hear that our team responded promptly and resolved the issue with your hub. We truly believe that it's how we handle challenges that define us, and we're committed to providing reliable support whenever needed.
If you ever encounter any more issues or have further questions, don't hesitate to reach out. We’re here to help!
Arrived on time
Arrived on time. Both days. Neat and tidy work. Could not fault the engineers. Not up and running yet waiting for modem
15 augustus 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Customer,
Thank you for your positive feedback! We're glad to hear that the engineers arrived on time and provided neat and tidy work. We understand you're still waiting for the modem, and we'll ensure it's with you as soon as possible so you can start enjoying our service.
Thanks for choosing Fresh Fibre!
I recently had a frustrating experience…
I recently had a frustrating experience with Fresh Fibre's broadband service, as I encountered ongoing connectivity issues and received inadequate responses from their customer service team. However, my opinion of the company took a positive turn when I reached out to Mr. John for assistance. He was quick to respond, understanding of my situation, and incredibly helpful in allowing me to discontinue my contract without any liabilities, fines, penalties, or charges.
Mr. John's exceptional customer service skills and willingness to address my concerns effectively turned my negative experience with Fresh Fibre into a positive one. I am grateful for his support and am pleased to update my review to reflect the positive outcome of my interaction with him and Fresh Fibre. Thank you, Mr. John, and Fresh Fibre, for resolving my issues and restoring my confidence in your services.
26 juli 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Jain,
Thank you for updating your review and sharing your recent experience with John. We are pleased to hear that he was able to assist you effectively and turn a challenging situation into a positive outcome. Your satisfaction is important to us, and we're glad that John's support helped restore your confidence in our service.
We sincerely appreciate your understanding and patience throughout this process. If you ever consider using our services again in the future, we would be more than happy to welcome you back and ensure a smoother experience from the start.
Thank you once again for your feedback and for giving us the opportunity to resolve your concerns.
Very helpful and saved me money !
15 augustus 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Monty,
Thank you for your wonderful review! We're thrilled to hear that our team was able to assist you and help you save money. It's always our goal to provide valuable and efficient service to our customers. If you need anything else, we're here to help!
Thanks again for choosing Fresh Fibre.
I was initially worried about canceling…
I was initially worried about canceling my order, but Tamba Blake made the process so easy! They were incredibly helpful and understanding, walking me through each step and ensuring everything was handled quickly. It’s rare to find such efficient and friendly customer service. Even though I had to cancel this time, I’ll definitely consider using Fresh Fibre in the future, knowing they have such a supportive team.
14 augustus 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Amanda,
Thank you for your kind words! We're so glad Tamba could make the cancellation process smooth and stress-free for you. While we're sorry to see you go this time, it’s wonderful to know that our customer service left a positive impression. We’ll be here whenever you’re ready to reconnect!
My internet went down whilst I was away…
My internet went down whilst I was away on holiday - as soon as I got back I managed to speak to John O’Connell and he was excellent from start to finish, brilliant customer service from him.
14 augustus 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Paige,
We’re thrilled to hear that John was able to assist you so effectively! It’s great to know he made your return from holiday as stress-free as possible by getting your internet back on track. We’re here for you whenever you need us—thanks for being a part of the Fresh Fibre family!
Excellent customer service
Excellent customer service , we was having trouble setting up and we was explained exactly what to do step by step until it was up and running. Thankyou
13 augustus 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Amanda,
Thank you for your kind words! We're thrilled to hear that our team was able to guide you step by step and get everything up and running smoothly. If you ever need further assistance, we're always here to help.
Enjoy your Fresh Fibre experience!
After nearly cancelling this contract…
After nearly cancelling this contract because I’ve not been connected to the internet for nearly a week. Abdi guided me through the complicated method to connect me to the WWW..!
Also I was promised a reduction on my monthly payment..!!!
13 augustus 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Peter,
Thank you for sharing your experience. We’re glad that Abdi was able to assist you in getting connected, and we appreciate your patience during the process. Your promised reduction on the monthly payment is being processed, and we’re committed to ensuring your experience with us improves from here on out.
Thank you for choosing Fresh Fibre. If you have any further concerns or questions, we’re here to help!
Rocky Start But Perfect Execution
Its been a rocky start with the company i cant lie but any probllem that has arised ive only had to call and they will sort it all out, ive spoken to both managers John from billing and Adeen from the technical dep but the both of them have been amazing. both their employees and their wifi are brilliant but do be ready to call about billing issues they'll help with the most perfect of responces.
13 augustus 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Leo,
Thank you for your honest and positive feedback! We're thrilled to hear that despite the rocky start, our team was able to turn things around for you. John and Abdi are truly dedicated to ensuring our customers have a seamless experience, and it's great to know they made a positive impact.
We’re always here to help with any issues, and we’re glad to hear you’re now enjoying our service. Thanks for choosing Fresh Fibre, and we look forward to keeping you connected!
Very good service.
Very good service.. Tyler was very professional.
13 augustus 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Consumer,
Thank you for your kind words! We're thrilled to hear that Tyler provided you with professional service. We're committed to maintaining this level of service and are glad you had a positive experience.
Thanks for choosing Fresh Fibre!
Very good and answered questions needed.
Tyler was very good and answered questions needed.
12 augustus 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Megan,
Thank you for your wonderful feedback! We're delighted to hear that Tyler was able to assist you and answer all your questions. Your satisfaction is our priority, and we're glad we could meet your expectations.
Thanks for choosing Fresh Fibre, and we're here whenever you need us!
I had a lot of issues when I first got…
I had a lot of issues when I first got my internet connection but I now have it up and running fine . Staff I’ve spoken to have been very helpful and keen for everything to be working correctly and as it should. All my queries and problems have been dealt with and sorted.
12 augustus 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Hi Nigel,
Thank you for sharing your experience! We're glad to hear that, despite the initial challenges, your internet connection is now running smoothly. It's great to know our team was helpful and ensured everything is working as it should. If you ever need any further assistance, we're here to help.
Thank you for choosing Fresh Fibre!
I was
I was having trouble getting online, so I called customer support and spoke with Tamba. Tamba was both professional and respectful, efficiently guiding me through the process and resolving the issue. Thanks to his assistance, I was able to get back online quickly. Looking forward to being with Fresh Fibre.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Scott,
Thank you for sharing your experience! We're thrilled to hear that Tamba was able to assist you efficiently and get you back online quickly. Providing professional and respectful support is our priority, and it's great to know we met your expectations.
We're excited to have you with Fresh Fibre and look forward to continuing to provide you with top-notch service.
Quick technical help
Received my router this morning and had a few configuration problems but I spoke to a lovely gentleman on the phone who sorted it in a matter of minutes.
7 augustus 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Carly,
Thank you for your kind words and for rating us 5 out of 5 stars! We're delighted to hear that you received your router promptly and that our technical support team was able to assist you quickly and efficiently.
If you have any further questions or need additional assistance, please don't hesitate to reach out.
Problem sorted
After a bumpy start not being able to get through to customer services. Got through last night and lovely man sorted my problem within minutes.
Working fine so far. Really fast.
7 augustus 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Karen,
Thank you for your review and for giving us the opportunity to resolve your issue. We're glad to hear that our team was able to assist you promptly and that your service is now working well.
If you need any further assistance, please don't hesitate to reach out. We're here to ensure you continue to enjoy a fast and reliable internet experience.
Good Customer Service
Very helpful young man I spoke to on the technical team. Now up and running and hopefully enjoying Fresh Fibre services.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear M Russell,
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our technical team and that you're now up and running with Fresh Fibre.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you enjoy the best service possible.
I had Internet installed early morning…
I had Internet installed early morning Tiesday they came early the engineers were quick and efficient. Even offered to clean up the tiny bit of brick dust that they missed. The router came by royal mail the next day. Very easy to set up. I did have one small problem that it wasn't connecting properly. I talked to a very nice young man who talked me through all the steps to try and get me connected. We finally figured it out that it was my fault I had the cable in the wrong place. I have to say the young was fantastic and even though I feel completely mortified he was nothing but professional. Great service and I look forward to being with fresh fibre.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Fresh Fibre
Dear Miss Penelope Milner,
Thank you so much for sharing your positive experience with us! We're delighted to hear that our engineers provided efficient service and even offered to clean up. It's great to know that your router arrived promptly and was easy to set up.
We're especially pleased that our customer service team could assist you in resolving the connection issue. It's wonderful to hear that our representative was able to guide you through the steps with professionalism and patience.
We truly appreciate your kind words and look forward to providing you with excellent service in the future. Welcome to the Fresh Fibre family!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.