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Lees wat reviewers zeggen
The food is seriously amazing!! The portions are just the right size so you don’t still feel hungry after. Everything I have tried has been delicious. Plus they make things healthier by using veggie p... Toon meer
Bedrijf heeft geantwoord
PJ was awesome. We are using Freshly for my mother who is 90 and lives independently. Having fresh made meals is very helpful and the fact that the nutritional content can be evaluated for each meal,... Toon meer
Bedrijf heeft geantwoord
Well, I was a trying to get meals for here at work for a healthier lunch. I had taken a break from deliveries at home. The customer service rep, Jess, sorted all my issues out over their chat syst... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Healthy, chef-prepared meals delivered to your door.
Contactgegevens
Verenigde Staten
- 1 (844) 373-7459
- support@freshly.com
- freshly.com
4,4
Uitstekend
13K reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Pink was an amazing help
Pink was an amazing help! Just had an issue with an order and their customer service rep Pink was a huge assistance, fast and efficient while being understanding. Absolutely would recommend.
8 maart 2022
Review zonder uitnodiging
Antwoord van Freshly
Hi Devante, thanks for sharing this with us! We're pleased to hear that Pink was able to provide you with an exceptional customer service experience. Thanks again for taking the time to review us and we'll be sure to share your awesome review with Pink.
PJ provided exceptional customer…
PJ provided exceptional customer service and was patient and gracious and kind and did more than what anyone could have expected in a very unfortunate situation where we as customers had to deal with the food accidentally triggering chronic gastric issues we're dealing with, which isn't anyone's fault. But it required that I needed to cancel my subscription, find a way to get my money back, and basically re-organize my month as far as food goes. But PJ handled everything with finesse and was able to provide me with excellent service and bedside manner that many 24/7 customer service lines rarely exhibit. Give them a raise because PJ is an exceptional member of Freshly. Give them a raise and plenty of praise, thank you! :)
8 maart 2022
Review zonder uitnodiging
Antwoord van Freshly
Now that's what we love to hear! Thanks for the love, Kambria. I'll be sure to share this with PJ and the team.
Pink was very helpful in making things…
Pink was very helpful in making things right for me!
7 maart 2022
Review zonder uitnodiging
Antwoord van Freshly
Hi Pink, thanks for sharing this with us! I'm elated to hear that Pink was excellent assistance. Thanks again for rating us!
My package was stolen but the customer…
My package was stolen but the customer support team was extremely helpful and timely to get me a full refund for my order
6 maart 2022
Review zonder uitnodiging
Antwoord van Freshly
Thanks for sharing this, Lain! We always aim to provide a top-notch customer service experience to our customers and hearing this, brings us pride and joy. Thanks again for rating us!
I received excellent customer service…
I received excellent customer service from Jones!
6 maart 2022
Review zonder uitnodiging
Antwoord van Freshly
Hi Kristi! Thank you for the 5-star review! We're pumped to hear that Jones covered everything you needed! We'll be sure to share your kind words!
Customer service representative was…
Customer service representative Pink was very quick and helped me with what I needed.
6 maart 2022
Review zonder uitnodiging
Antwoord van Freshly
Thanks for dropping your awesome rating, April! We're delighted to hear that Pink was able to provide you an amazing customer service experience. We'll be sure to share your kind words with her. Thanks again for taking the time to review us!
So helpful
So helpful
I was in a bind when I suddenly had to go out of town. My order had already been charged, and I didn't know what to do. Max canceled my order and credited my freshly account the amount I had been charged. So thankful for the fast and very helpful support.
4 maart 2022
Review zonder uitnodiging
Antwoord van Freshly
Hi Teddy! We appreciate you sharing your customer service experience with us. While we're sorry for the inconvenience you encountered, we're happy that Max helped you out immediately. As always, do know that your Freshly fam got you! Thank you so much for your 5-star rating!
Eunice was very responsive and helpful.
3 maart 2022
Review zonder uitnodiging
Antwoord van Freshly
Hi Elizabeth, thank you for sharing your customer service experience! We're glad that Eunice was able to help you out immediately, she'll be definitely happy to know about your review! Thanks again!
Antwoord van Freshly
Hi Autumn, we appreciate your 5-star rating and we'll be sure to share your sweet words with Stacy. Thanks again!
Thank you, Joyce for the best service!!
Today I totally forgot to cancel my order and was charged for the food. I contacted customer service and got Joyce via the customer service online chat option. Joyce asked what I needed and I reported that I forgot to cancel my subscription and need to cancel the food order. She informed me within 10 seconds that this is done. She even anticipated my next need of a refund and she made it happen. Thank you, Joyce for your excellent service today and for Freshly for having an amazing team to help!
3 maart 2022
Review zonder uitnodiging
Antwoord van Freshly
Hi Nick, thank you for sharing with us your awesome customer service experience! We're happy that Joyce was able to help you out immediately. Do know that we, your Freshly fam got you always. Thanks again for your 5-star rating!
Harper provided wonderful customer…
Harper provided wonderful customer service
2 maart 2022
Review zonder uitnodiging
Antwoord van Freshly
Yay to Harper! Thank you for your 5-star rating, Jen - we really appreciate it!
5 Stars - Denise
Denise greatly helped me through my delivery issues and came up with a solution.
1 maart 2022
Review zonder uitnodiging
Antwoord van Freshly
Thanks for sharing this with us, Landon! I'm pleased to hear that Denise was able to assist you with your concern efficiently and I'll be sure to share your kind words with her. Thanks again for taking the time to review us!
Very Good Interaction with Agent.
I am a returning customer. Had some small challenges and got onto the chat with an agent. Denise was quite helpful and efficient in resolving my issues.
Appreciate the flexibility and her abilities to assist me.
Thank you all.
27 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Hi David, thank you so much for sharing your awesome customer service experience! I'm delighted to hear that Denise was such great assistance and I'll be sure to share your amazing review with her. Thanks again for the 5-star rating!
Denise is awesome!
She was able to change my selections after I missed the deadline. Fantastic customer service.
27 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Thanks for this stellar review, Lynn! I'm elated to hear that Denise made changing your selection convenient and pain-free. Thanks again for rating us!
PJ helped to resolve my missed delivery…
PJ helped to resolve my missed delivery and was very knowledgeable & thorough. Great customer service. Thank you
John Starnes
27 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Hi John! Thank you so much for your 5-star review! We're so glad PJ was there to take care of you, and we'll be sure to share your kind words with him!
Great Customer Service. :-)
Great Customer service and service skills from Jess. Keep up the good work.
27 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Thanks for the awesome review, Carol! I'm delighted to hear that Jess has been such great assistance and I'll be sure to share your kind words with her. Thanks again for rating us!
Great Customer Service
Harvey was wonderful. I hadn’t realized my trial was a subscription. He helped me cancel the up ok’ing week’s order as I didn’t want all the same food. Will be ordering more and now know the deadline to do so.
26 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Hello TeeJaye, thanks for sharing this with us! I'm pleased to hear that Harvey was there to help you with your concern. Thanks again for the 5-star rating!
NO PUEDO PONER MI OPINION
Me envían un enlace para opinar sobre productos adquiridos y cuando trato de opinar (no favorablemente), me saca de la página.
Decepción total
24 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Hola, Salomé, lamentamos mucho escuchar acerca de los problemas con su experiencia de revisión. Comuníquese con nosotros en SocialSupport@Freshly.com para que podamos analizarlo más de cerca, ya que nos encantaría ayudarlo a que esto sea lo correcto para usted.
I'm very happy with the customer…
I'm very happy with the customer service I received today.
4 hours after my cut off time for making changes, i was eating a Freshly meal that I didn't really care for and knew that it was going to be on my upcoming order. When I contacted customer support, Harper was able to make the changes for me so that I was able to get something I wanted.
23 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
Thanks for sharing this with us, Stephanie! I'm pleased to hear that Harper was there to assist you with choosing the right meals for you. Thanks again for dropping your stellar rating!
i spoke with jess and she helped me out…
i spoke with jess and she helped me out in less then 2 minutes she was very kind and understanding & solved my issues stress free thanks jess
21 februari 2022
Review zonder uitnodiging
Antwoord van Freshly
We're always ready to assist and make our customers happy. Thanks for sharing your experience with us, Jordan!
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