I wish I could rate it -100 they worst company and the biggest liars thief’s they took my money promising that the chocolates worked thy didn’t arrive for 3 months
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Got this for my partner and I over valentines weekend as we were going away. First off the 48 postage suggests that it will take 48 hours to deliver but it took almost a week. so that meant we didn’t... Toon meer
Bedrijf heeft geantwoord
Ordered over a week ago, got tracking info the day after which hasn't updated at all despite the website saying delivery in 1-3 days, no doubt Frisk will blame Evri even though it says they're still... Toon meer
Bedrijf heeft geantwoord
I placed an order on Wednesday and paid for the 48hour tracking. I have tried to track the order but it says the order has been confirmed and not progressed. I tried to email the support email and it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Arousal-Activating Chocolate? Yes, you read that correctly! Frisk Chocolates bings you the next level of aphrodisiac chocolate. For both him and her, share a delightful square with your partner, wait 30 minutes to let the bed-breaking action commence. Formulated expertly with organically sourced and 100% natural ingredients. Boosting your libido, blood flow, sensations, emotions, and loving connection.
Contactgegevens
128 City Road , EC1V 2NX, London, Verenigd Koninkrijk
- support@friskchocolates.com
- friskchocolates.com
1,4
Zeer slecht
98 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Still waiting for my order!
Still waiting for my order!! Customer support sent a generic email in response to query. I think trading standards will be my next port of call. A full refund will suffice given the reviews!!
27 maart 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Laura!
We’re very sorry to hear about the delay with your order and the frustration it has caused. We also apologize if the response you received from our support team felt generic or unhelpful—that’s certainly not the experience we want for any of our customers.
Please reach out to us directly at [your support email] with your order number, and we’ll do everything we can to make this right, including processing a full refund if appropriate.
We genuinely appreciate your patience and the chance to resolve this.
All the best,
Frisk Chocolates
I placed an order on the 1st of may and…
I placed an order on the 1st of may and was given 48hr shipping with royal mail. We are now on the 10th of may and my order still hasn’t been shipped. I tried to email the support email for help but the email just go bounced back. I am now worried that my order will not be coming and i have wasted almost £50.
Edit
They responded saying it was my wife’s birthday. Im not married.
1 mei 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Caitlin!
I sincerely apologize for the frustration and inconvenience you’ve experienced.
We take your concerns very seriously, and I’m truly sorry for the issues you’ve encountered with our support email. To help resolve this situation as quickly as possible, please kindly send us an email at support@friskchocolates.com, and we will prioritize your order and address any concerns you may have.
We deeply appreciate your patience, and we’re committed to making this right for you. If you’d prefer to cancel your order or request a refund, we will take care of that promptly as well.
Thank you for bringing this to our attention, and we look forward to resolving it for you soon.
All the best,
Frisk Chocolates
I ordered the chocolates
I ordered the chocolates, back in April, with 48Hr delivery, and they have not been despatched according to the tracking. It is becoming growingly apparent this is a scam site. Their emails and contact information do not work either so I can't get in contact to rectify the issue.
10 april 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Brummagem!
I sincerely apologize for the frustration and inconvenience you’ve experienced.
We take your concerns very seriously, and I’m truly sorry for the issues you’ve encountered with our support email. To help resolve this situation as quickly as possible, please kindly send us an email at support@friskchocolates.com, and we will prioritize your order and address any concerns you may have.
We deeply appreciate your patience, and we’re committed to making this right for you. If you’d prefer to cancel your order or request a refund, we will take care of that promptly as well.
Thank you for bringing this to our attention, and we look forward to resolving it for you soon.
All the best,
Frisk Chocolates
Have emailed them a few times the email…
Have emailed them a few times the email either come back saying rejected or they say haven't jn stock but why see it then
29 april 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Luke!
I sincerely apologize for the frustration and inconvenience you’ve experienced.
We take your concerns very seriously, and I’m truly sorry for the issues you’ve encountered with our support email. To help resolve this situation as quickly as possible, please kindly send us an email at support@friskchocolates.com, and we will prioritize your order and address any concerns you may have.
We deeply appreciate your patience, and we’re committed to making this right for you. If you’d prefer to cancel your order or request a refund, we will take care of that promptly as well.
Thank you for bringing this to our attention, and we look forward to resolving it for you soon.
All the best,
Frisk Chocolates
Scam
Ordered 31st march its now 28th april ! Messaged them they said they would ship it end of april still waiting…
28 april 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Livs!
I sincerely apologize for the frustration and inconvenience you’ve experienced.
We take your concerns very seriously, and I’m truly sorry for the issues you’ve encountered with our support email. To help resolve this situation as quickly as possible, please kindly send us an email at support@friskchocolates.com, and we will prioritize your order and address any concerns you may have.
We deeply appreciate your patience, and we’re committed to making this right for you. If you’d prefer to cancel your order or request a refund, we will take care of that promptly as well.
Thank you for bringing this to our attention, and we look forward to resolving it for you soon.
All the best,
Frisk Chocolates
They are SCAMMERS Avoid!!!!
They are SCAMMERS Avoid!!!!
You will not get sent anything!! They take your money abd send nothing, then email doesn't work, no way to contact!! Save your money They will Rob you, they are thieves!!! Scammers!! Scammers!! AVOID
21 april 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Wayne!
I sincerely apologize for the frustration and inconvenience you’ve experienced.
We take your concerns very seriously, and I’m truly sorry for the issues you’ve encountered with our support email. To help resolve this situation as quickly as possible, please kindly send us an email at support@friskchocolates.com, and we will prioritize your order and address any concerns you may have.
We deeply appreciate your patience, and we’re committed to making this right for you. If you’d prefer to cancel your order or request a refund, we will take care of that promptly as well.
Thank you for bringing this to our attention, and we look forward to resolving it for you soon.
All the best,
Frisk Chocolates
Lack of responses
I placed an order on Wednesday and paid for the 48hour tracking. I have tried to track the order but it says the order has been confirmed and not progressed. I tried to email the support email and it bounced back. I have now read other comments and now concerned I won’t receive my items. The social media page linked to the website also doesn’t work
16 april 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Gi!
I sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how important your wife’s birthday is, and we regret that your order has not yet been dispatched.
We take your concerns very seriously, and I’m truly sorry for the issues you’ve encountered with our support email. To help resolve this situation as quickly as possible, please kindly send us an email at support@friskchocolates.com, and we will prioritize your order and address any concerns you may have.
We deeply appreciate your patience, and we’re committed to making this right for you. If you’d prefer to cancel your order or request a refund, we will take care of that promptly as well.
Thank you for bringing this to our attention, and we look forward to resolving it for you soon.
All the best,
Frisk Chocolates
Absolutely atrocious service
Absolutely atrocious service, DO NOT BUY. This is a scam, I made a purchase over a month ago and haven’t receive my order as yet, I tried to email them and the email kept bouncing back.
17 april 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Bri!
I sincerely apologize for the frustration and inconvenience you’ve experienced.
We take your concerns very seriously, and I’m truly sorry for the issues you’ve encountered with our support email. To help resolve this situation as quickly as possible, please kindly send us an email at support@friskchocolates.com, and we will prioritize your order and address any concerns you may have.
We deeply appreciate your patience, and we’re committed to making this right for you. If you’d prefer to cancel your order or request a refund, we will take care of that promptly as well.
Thank you for bringing this to our attention, and we look forward to resolving it for you soon.
All the best,
Frisk Chocolates
SCAM – Took £50, No Order, No Support
I paid £50 for chocolates with Melt Protection and it’s been OVER A MONTH and they still haven’t even shipped my order. Their site claims “3–4 day delivery,” which is a complete lie.
I tried to email them and their email literally bounced back. The provider rejected it. What kind of “company” can’t even be contacted? No customer service, no updates, NOTHING. Just silence after they took my money.
This feels like fraud. I’ve been robbed of £50 and left completely in the dark. Absolutely disgusting behaviour from a so-called business. DO NOT ORDER FROM FRISKCHOCOLATES. They take your money and disappear. If this isn’t a scam, it’s the worst service I’ve ever experienced in my life. Save yourself the stress and avoid this company at all costs.
14 april 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Berra!
I sincerely apologize for the frustration and inconvenience you’ve experienced.
We take your concerns very seriously, and I’m truly sorry for the issues you’ve encountered with our support email. To help resolve this situation as quickly as possible, please kindly send us an email at support@friskchocolates.com, and we will prioritize your order and address any concerns you may have.
We deeply appreciate your patience, and we’re committed to making this right for you. If you’d prefer to cancel your order or request a refund, we will take care of that promptly as well.
Thank you for bringing this to our attention, and we look forward to resolving it for you soon.
All the best,
Frisk Chocolates
Don’t order!
Don’t order!! Been waiting over 2 months for my order to arrive. No contact details and if so they don’t work! Over £30 waisted! Fuming. Frisk chocolates can you refund me!! Your number and email bounce back!!
10 april 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Melissa!
I sincerely apologize for the frustration and inconvenience you’ve experienced.
We take your concerns very seriously, and I’m truly sorry for the issues you’ve encountered with our support email. To help resolve this situation as quickly as possible, please kindly send us an email at support@friskchocolates.com, and we will prioritize your order and address any concerns you may have.
We deeply appreciate your patience, and we’re committed to making this right for you. If you’d prefer to cancel your order or request a refund, we will take care of that promptly as well.
Thank you for bringing this to our attention, and we look forward to resolving it for you soon.
All the best,
Frisk Chocolates
AVOID! AVOID! AVOID!
Not happy. Ordered with 24hour delivery begining of march. Emailed them, they replied they wernt in stock until the first week of april so gave them the benefit of the doubt, refunded my 24hour delivery, which is fair enough, Its now the 9th april and still had no update and everytime i try to email them, it gets rejected! Absolute SCAM company. No phone number to contact them, FRISK CHOCOLATES PLEASE EMAIL ME AN UPDATE!
9 april 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Dan!
We sincerely apologize for the continued delays and the frustration you’ve experienced. This is absolutely not the experience we aim to provide, and we completely understand your concerns.
Upon reviewing your order, I can confirm that your order is now in stock and will be dispatched as soon as possible. We are very sorry for the ongoing wait, and we are committed to getting this resolved immediately.
For your convenience, please reach out to us at [correct support email] for any further updates or assistance. We’ve corrected the issue with email rejection, and we’ll ensure this is handled promptly.
Again, we deeply apologize for the inconvenience, and we truly appreciate your patience. We are working hard to get your order to you as quickly as possible.
All the best,
Frisk Chocolates
DONT BUY
DONT BUY. SCAMMMMM
If I could give a 0 I would. I made a purchase a month ago and haven’t received anything. If you email them your email gets rejected, and are impossible to contact.
I want a refund now! My order number is 13221.
Instead of telling people to contact you with an email that doesn’t work. I’m looking forward to see you can include an email that people can contact you with in your response!
Many Thanks
13 maart 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Tim!
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is absolutely not the experience we aim to provide, and we deeply regret that you've had trouble reaching us.
We’ve reviewed your order (Order #13221), and I can confirm that we are currently looking into the delay. Please rest assured, we will resolve this issue as quickly as possible.
For immediate assistance, please contact us directly at support@friskchocolates.com, and we will prioritize your request for a refund. We are committed to ensuring your satisfaction and will take action promptly to address your concerns.
Again, we apologize for the trouble you've faced, and we appreciate your patience as we work to resolve this.
All the best,
Frisk Chocolates
Order13459 extremely dissappointed
I placed an order on the 1st of april for my wifes birthday (11th of april) and payed extra for RM48HR tracked delivery plus the melt protection and insurance, my order hasnt even been dispatched yet and when i tried to email the support email address my email was rejected (hotmail postmaster) its impossible to find another way to contact this company theres no phone number or customer chat service which has made me lose all confindence in this company. After reading all the negative reviews on trust pilot im heavily considering cancelling the order for a refund if no contact is made by the company.
Update: 26/05/2025 order still not received
Emails still do not get delivered to the support email address, i have been contacted but am unable to reply due to this issue.
I would like a full refund please.
Im still experiencing issues responding to your emails via the support email, my response remains the same id like a refund in full please.
I dont mean to be rude but no matter how many offers i am made for discounts my response will remain the same please process my refund in full i dont want 40% off i just want my money back youve had 2 months to send my order ive been more than patient and im starting to get rather annoyed with the customer retention tactics you are employing.
1 april 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Joe!
I sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how important your wife’s birthday is, and we regret that your order has not yet been dispatched.
We take your concerns very seriously, and I’m truly sorry for the issues you’ve encountered with our support email. To help resolve this situation as quickly as possible, please kindly send us an email at support@friskchocolates.com, and we will prioritize your order and address any concerns you may have.
We deeply appreciate your patience, and we’re committed to making this right for you. If you’d prefer to cancel your order or request a refund, we will take care of that promptly as well.
Thank you for bringing this to our attention, and we look forward to resolving it for you soon.
All the best,
Frisk Chocolates
It doesn't work
Shared half with my partner we didn't feel any different. Tried an entire one each still didn't feel anything.
14 februari 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Lucas!
Thank you for sharing your feedback, and we’re sorry to hear that the product didn’t meet your expectations. We understand your frustration, especially when you’ve invested in something you were excited to try.
While we work hard to create products that can enhance experiences, we know the effects can vary from person to person. We apologize that it didn’t work for you.
If you’d like to discuss a potential return or have any other concerns, please feel free to get in touch.
We appreciate your input and are here to help.
All the best,
Frisk Chocolates
Biggest waste of money
Biggest waste of money, ate the chocolate that tasted like crap and a nothing happened, 30 quid to throw up in my mouth🤮
20 februari 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Shaun!
Thank you for sharing your feedback, and we’re sorry to hear that the product didn’t meet your expectations. We understand your frustration, especially when you’ve invested in something you were excited to try.
While we work hard to create products that can enhance experiences, we know the effects can vary from person to person. We apologize that it didn’t work for you.
If you’d like to discuss a potential return or have any other concerns, please feel free to get in touch. We appreciate your input and are here to help.
All the best,
Frisk Chocolates
disappointed:(
Got this for my partner and I over valentines weekend as we were going away. First off the 48 postage suggests that it will take 48 hours to deliver but it took almost a week. so that meant we didn’t get to use it until after the trip it was intended for:( We never noticed anything different, quite disappointed since it’s a lot of money for only a few chocolates
17 februari 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Nicole!
Thank you for sharing your experience, and we’re really sorry to hear that your order didn’t arrive in time for your Valentine’s weekend as planned. We understand how frustrating that must have been.
Regarding the effects of the chocolates, we’d like to remind you that they can vary from person to person. We’re sorry to hear they didn’t meet your expectations.
If you'd like to discuss a potential solution or have any further concerns, feel free to reach out to us, and we'll do our best to assist you.
Thank you for your feedback.
All the best,
Frisk Chocolates
i bought these for me and my partner to have a fun night
i bought these for me and my partner, we took half each waited the 30 minutes,but nothing happened,so we tryed the next night,we got nothing,again the 3rd night, still nothing, this was the 14,15 16 of feb, the choc was nice but none of it did any thing for us,you offered a refund,if i sent them back, but all i have is the box they came in, i dont think ill be ordering them again...R.Lucas
14 februari 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Roy!
Thank you for sharing your experience. We're really sorry to hear that the chocolates didn’t have the desired effect for you and your partner, especially after multiple attempts.
We understand that this has been disappointing, and we appreciate your feedback on the taste of the product. As the effects can vary between individuals, we apologize that it didn’t meet your expectations.
Regarding the refund, we typically request that all chocolates are returned, but since you only have the box, we can discuss alternative options. Please reach out to us directly, and we'll do our best to find a suitable solution for you.
Thank you again for your feedback, and we hope to have the opportunity to assist you further.
Waste of £40
Waste of £40
Both me and my partner felt no difference and the response from the company has been below satisfactory. Very disappointing when the chocolates are that expensive.
12 februari 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Charlotte!
Thank you for sharing your experience. We’re really sorry to hear that you and your partner didn’t experience the results you were expecting. We understand how disappointing that can be, especially when you were excited to try the product.
As the effects of our chocolates can vary from person to person, we apologize that it didn’t have the desired impact for you both. We truly appreciate your feedback, and we will continue to work on improving our offerings.
If you'd like to discuss any further concerns or need assistance with returns, please don’t hesitate to reach out to us.
Thank you again for your feedback.
All the best,
Frisk Chocolates
Doesn’t work
Unfortunately, the Frisk Sex Chocolate didn’t work for us. My partner and I were really excited to try it, but after having half a piece each and waiting 30 minutes, then an hour, we didn’t notice any difference in our mood or experience. We even tried taking two pieces to see if it would make a difference, but still nothing. Disappointing and not something we’d recommend.
Ps: I contacted them however I stopped getting replies after the first message.
14 februari 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Olaf!
Thank you for sharing your experience. We’re really sorry to hear that you and your partner didn’t experience the results you were expecting. We understand how disappointing that can be, especially when you were excited to try the product.
As the effects of our chocolates can vary from person to person, we apologize that it didn’t have the desired impact for you both. We truly appreciate your feedback, and we will continue to work on improving our offerings.
If you'd like to discuss any further concerns or need assistance with returns, please don’t hesitate to reach out to us.
Thank you again for your feedback.
All the best,
Frisk Chocolates
In my opinion..:Absolute waste of…
In my opinion..:Absolute waste of money. Nearly £30 literally for 3 chocolates in a box that do absolutely nothing! I Can’t believe I wasted my money and time! Also postage was a joke, had to keep chasing delivery. In my opinion get some minstrels or chocolate buttons
14 februari 2025
Review zonder uitnodiging
Antwoord van Friskchocolates
Hi Wendy!
Thank you for sharing your feedback, and we're sorry to hear that your experience wasn’t as expected.
Please keep in mind that the effects of our products can vary from person to person. We understand how disappointing it can be when a purchase doesn’t meet your expectations.
If there’s anything else we can assist you with or if you'd like more information on our products, feel free to reach out.
We appreciate your feedback and will take it into consideration moving forward.
All the best,
Frisk Chocolates
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