Our Place Reviews 4.374

This pot is amazing. I bought the frying pan months ago, and have been loving it. Had to get the big pot to accompany it. Very happy with this purchase.

I love the frying pans but I haven’t had a chance to try the pots because I’m away on vacation.

One of my top two lifetime purchases @ age 67

Lovely pans, but they use DPD to deliver, who are awful! No assistance from Our Place whatsoever when DPD doesn't even try to deliver to your address and instead sends your item to a random post office; it's your problem to sort out. Not quite adhering to UK consumer laws here!!

This company is top notch with their quality products & amazing customer service!!!

Love my new pans! Cleans up so easily and does not stick at all

I want to share my experience with Our Place because it’s honestly one of the most frustrating customer experiences I’ve had. I purchased their “Perfect Pot” and used it very sparingly over nearly 3 years (maybe 10–12 times total) before reaching out to them. Despite that, the coating started to degrade and scratch under completely normal use—just light, occasional cooking like soup and tea.

Here’s where it gets worse. When I contacted them, I learned that while the product is now advertised with a 3-year warranty, when I bought it, it only had a 1-year warranty, something that was not made obvious at all. That alone is a red flag. Companies don’t suddenly triple a warranty without underlying quality concerns. When I pushed on this, the rep even confirmed the coating has since been significantly improved and thus the warranty period extended. So I was essentially stuck with an earlier, lower-quality version. In hindsight, the pot even felt cheap for the price, but I trusted the brand’s “premium” positioning and didn’t think to scrutinize the warranty. Afterall, $165 pot should last decades with proper use and maintenance (I actually just looked up my order which made me more frustrated that it actually cost more back then for an inferior product).

Instead of standing behind their product, they hid behind the fact that I was outside of the 1-year warranty window. Their solution was to offer $30, but only if I bought another "Perfect Pot" first. On top of that, they mishandled loyalty points (738 points expired in just under 6 months). At first they said they couldn’t reinstate them, then reversed course after I pushed back, but with restrictions that limit you to $30 per order, forcing multiple purchases to use them. Even with their current sale, points, and $30 credit, I’d still be paying $39+ for a replacement plus shipping. I responded highlighting that I could buy a quality pot for less that the price of replacing the damaged pot (I ended up with a highly rated pot that had a couple of extra features which was slightly less that what I would've paid for the replacement pot. The entire experience felt like constant backtracking and hoops rather than a genuine effort to fix the issue.

What stands out most is how short-sighted this was. I was a repeat customer (ordered 6 items over a few years) who would have continued buying from them if they had handled my situation properly. Instead, they chose to save a small cost knowing they were going to lose a loyal customer. For a brand that markets itself as premium, both the product quality and customer support fell far below expectations.

At the end of the day, the only thing premium about Our Place is the price. The product didn’t hold up, and when given the chance to make it right, they chose not to. I won’t be buying from them again, and I’d strongly encourage others to think twice before trusting the marketing.

Very prompt and courteous Customer Service - my issue was resolved to my satisfaction!

I placed an order last week and then cancelled it. I still haven't received my refund for the cost. WHY?.... I apologize. I checked my credit card statement and found that the amount was never charged for the pan. I guess I cancelled the order before the charge was submitted. Please forgive my impatience.

I really like your pans. They work well with no worries.

The One Pan lasted 6 months before the non-stick stopped working even after meticiously caring for it as their instructions states.'

We also have their bakeware. It's nice and has lasted, but we don't use it as often as the pan.

Well, the pans are great. I bought one and they're great. Not so their customers service. No way to get a hold of a person. I've tried. They only email. Why 3 stars? I'm trying to buy more, their large set of pots and pans. The only thing is, that it has a pan that I already have, and wanted to get a different one since I already have that one. I wanted a quote with a substitute pan. No, can't do it. They said I bought my previous pan more than 100 days ago. What does that have to do with anything. I want a large set with o e substitution which I am willing to pay more for. No, can't do it. Doesn't seem they want to sell their pots and pans despite all their commercials. Someone there is sabotaging this company. Crazy! Ok, dont sell me your large set of pots amd pans. You know what you can do with it. I'll buy from a competitor.

OurPlace delivers on their products when it comes to style and quality! I've purchased the non-coated non-stick cooking set and say "I love my pans" every single time I use them. I recently purchased the griddle pans and love how versatile they are and stylish. They will be used for my lifetime! Shipping is fast and the packaging is top notch!

The products I’ve bought are great, the packaging is great and the customer service is great. Altogether a great experience

Having had my pans for a few months now ( for some) and over a year for the other I now find they are no longer non stick. Always looked after them as instructed but they will now sadly be going in the bin.

I've used my WonderOven several times now. Toast came out fine, air fryer was OK, but didn't get my waffle fries very crispy. Used the bake tonight to make frozen quesadillas which came out very good. Temperature setting seems to be a guesstimate, but all. In all, I really like my purchase.👍

Great quality! Sturdy to the point you can feel the difference from other pans!

Everything I have bought form our place has been amazing!