Having problems with waste collection. I understand that the drivers on on a tight schedule, but taking a photograph of a delivery driver that has blocked his collection up is unhelpful to say the lea... Toon meer
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Lees wat reviewers zeggen
Where do i start, quick , efficent and supported all our needs, Clare was brilliant from start to finish, her customer service and support are comendable. We will definatley refer your services
I have been dealing with fresh waste for over 6 months now and recently needed a meduim skip a gentleman called Jason really helped us and got the skip out very quickly and the service was amazing w... Toon meer
We recently signed up with Fresh Start and it's been a breeze since (aside from us getting the pick up days completely wrong!). Special mention to Ashley Clarke who's looked after us since the handov... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2006, family-run Fresh Start Waste Services provide commercial business waste management solutions including bins, skips and RORO's to Greater Manchester, Merseyside, Cheshire & Lancashire. We operate our own Materials Recycling Facility handling all commercial waste from Card, Plastic, Food, Glass, Paper, Metal, Wood and much more! As a carbon conscious waste management company, the environment is at the heart of everything we do. We encourage our customers to segregate at source and reward those efforts with reduced costs. This creates a win-win solution for customers who enjoy fair costings and reduced carbon impact.
Contactgegevens
Scott House, Higher Green Lane, M29 7JB, Manchester, Verenigd Koninkrijk
- 08081781966
- info@fswaste.co.uk
- fswaste.co.uk
4,2
Goed
229 reviews
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Heeft 54% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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A very happy customer. Already being a customer of Fresh…
Already being a customer of Fresh Start Waste, I needed an emergency swop of a 12 yard skip, they usually require a couple of days notice but realised my urgency so promptly said they could help the very next morning. The skip arrived as promised. Service was great and very efficient.
21 september 2023
Review zonder uitnodiging
Antwoord van Fresh Start Waste Services
Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.
Outstanding Manager Nicola
I have been with Fresh Start for years and things ran smoothly but then issue started taking place. However as soon as I spoke to my Account Manager Nicola, she began to sort everything out. Her focus her commitment and her pledge to put things right is truly remarkable. One of the Main Reasons I am still with Fresh Start is because of her. I don’t know how good Fresh Start are but I do know that it’s people like Nicola who give the company outstanding achievements.
7 september 2023
Review zonder uitnodiging
Antwoord van Fresh Start Waste Services
Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.
visit/audit to Swinton depot plus account in general
Arranged a visit/audit to Swinton depot in March, staff including Nicola Smith and H&S manager Phil Bradshaw very helpful and informative.
The site was well planned out and workforce moved around site with good knowledge of traffic movement.
Nicola Smith our account manager is very helpful whenever we have enquiries with a quick response.
29 maart 2023
Review zonder uitnodiging
Antwoord van Fresh Start Waste Services
Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.
Antwoord van Fresh Start Waste Services
Thank you for your feedback
We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you
Claire was very professional
Claire was very professional, efficient and definitely beat all the other quotes i was given by other waste management companies. Great prices and very understanding of my requirements.
I would highly recommend them!
25 mei 2023
Review zonder uitnodiging
Antwoord van Fresh Start Waste Services
Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.
Would recommend
Very helpful account manager - setting up our account and collections was easy, they spoke me through step by step. I have a query of an un-emptied bin which they are investigating for us. Would recommend
30 mei 2023
Review zonder uitnodiging
No collection in the last 5 weeks
For five months i have a a total of 4 collections. This is meant to be a fortnightly service.The excuse started off as they couldnt gain access to the bin due to there being a padlock with code on it. This is the lock they provided and the code they provided too.
Now the excuse is "no access" when the driver takes a photo whilst driving past and not even stopping. Its as if they find any excuse not to do the job they get paid to do.Getting responses from people takes forever if at all and it seems nothing gets resolved. Avoid this one.
1 juni 2023
Review zonder uitnodiging
Antwoord van Fresh Start Waste Services
Thanks for your feedback. We appreciate your concern and would like the opportunity to resolve and improve our service. Would you call us on 0808 178 1966 or email us at info@fswaste.co.uk so that we may assist you further.
Great company. Highly recommend.
Great company, always flexible and works with us. Never had an issue. Been with them for years. Recommend them highly. @Freshstart, please continue with your great work. Thanks
25 mei 2023
Recent moved from old shop to new…
Recent moved from old shop to new premises and I needed a skip quite quickly. Rang the office was quoted and skip delivered really quickly. Top prices and service. Would highly recommend Fresh Start every time!
28 april 2023
Review zonder uitnodiging
Antwoord van Fresh Start Waste Services
Thank you for your kind words!
Really quick and simple process that…
Really quick and simple process that allowed us to promptly dispose of numerous problematic refuse items. Our account manager, Claire, is always available to provide information and updates allowing for a seamless service.
19 mei 2023
Review zonder uitnodiging
Antwoord van Fresh Start Waste Services
Thank you for your kind words we will let Claire know
Been with fresh start waste for quite…
Been with fresh start waste for quite some years now always been very helpful especially Claire who has helped to reduced my costing ovet the years by being vitulant in keep checking my usage of my bins so glad I changed to fresh start waste.all those years ago and thank you
18 mei 2023
Review zonder uitnodiging
Antwoord van Fresh Start Waste Services
Thanks for taking the time to leave us this review Susan!
Good service
Have been with fresh start for a while. Claire from sales is really helpful and made us feel valued as customers even as a small business.
17 mei 2023
Review zonder uitnodiging
I am currently with B&M waste and i…
I am currently with B&M waste and i have had nothing but issues with them. I contacted Fresh start and i have been dealing with a lady called Claire, her customer service is off the scale. nothing is ever too much and gets back to me straight away, she has helped me terminate my contracts with b&m waste and took all the stress away from me. i couldn't recommended them enough. i am so happy with will be taking over my new account. THANK YOU !!!!
20 april 2023
Review zonder uitnodiging
Antwoord van Fresh Start Waste Services
Thank you for your kind words!
DO NOT go with this company TERMS &…
DO NOT go with this company TERMS & CONDITIONS are ridiculous TO GET OUT OF even after 5 years ROLLING CONTRACT !!!!!!!!!!!!
24 november 2022
Review zonder uitnodiging
Antwoord van Fresh Start Waste Services
Hi Babr
Thank you for taking the time to leave a review for us, we are sorry you are not satisfied, but we do not provide 5 year contracts.
Much like the rest of the waste industry our contracts roll on an annual basis and the terms area clearly stated in your contract.
We’d be more than happy to discuss this further with you on 01942879440 and resolve any outstanding issue
Best wishes
Fresh Start
Great service emptied regularly
Great service emptied regularly, didn’t realise you where charged if you went over a certain weight
3 maart 2022
Awful company with a ridiculous contract which is hard to leave.
This place has an agreement which is both onerous and tedious to get out of. Their manager Jason has been nothing but arrogant and completely unprofessional. I omplore anyone thinking of signing up to this company to read their T @s C's very carefully. They make it ridiculously hard to leave and although we have met their requirements they're still saying that we can't leave. They have been trying to keep us in a contract now for more than two years. Without explanation or warning they tried to increase our contract length from 52 weeks to 104.
28 februari 2022
Review zonder uitnodiging
Took a lot of negotiating to get a…
Took a lot of negotiating to get a charge removed from our account, for a bin tip that did not happen as the driver could not be bothered to empty our bin
25 februari 2022
Antwoord van Fresh Start Waste Services
Hi Susan
We’re sorry you feel this way, however we’re happy we resolved this.
Best wishes
Fresh Start
Terrible any excuse not yo take bins
Terrible any excuse not yo take bins , could not wait 5 mins
24 februari 2022
Antwoord van Fresh Start Waste Services
Thank you for taking the time to leave a review. Our waste collection vehicles are 26 tonnes, unfortunately we cannot wait 5 minutes for access in your area due to traffic blocking. We will also look to revisit the next working day to resolve.
We are sorry for this inconvenience, however this could not be avoided.
We are happy to discuss further on 01942879440 and appreciate your business.
Best wishes
Fresh Start
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