I've had the "Chester Leather Electric Recliner Chair with Massage and Heat" a week and loving it. I haven't tried the "Heat" setting but the "Massage" setting sends a soothing vibration up and down t... Toon meer
Bedrijf heeft geantwoord
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I contacted furnitureonline.co.uk initially via email and then on the phone. I had some questions regarding the dimensions of the Hudson sofa bed range. I dealt with James. He was extremely helpful a... Toon meer
Bedrijf heeft geantwoord
I ordered a recliner chair from the company and then had to cancel it. I t was my fault I had to cancel it, a customer advisor called James emailed me a couple of times and then followed up with a pho... Toon meer
Bedrijf heeft geantwoord
I recently purchased two recliners from Furniture Online. Long story short, I wasn't satisfied with the chairs; however, due to circumstances, I had to delay the return. I contacted customer service... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Contactgegevens
318 Melton Road, LE4 7SL, Leicester, Verenigd Koninkrijk
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Uitstekend
6K reviews
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Antwoord van FurnitureOnline.co.uk
Hi Eric
Thank you for your fantastic 5-star review! We're so pleased to hear that you found the ordering process straightforward, your delivery arrived promptly, and you're happy with your purchase. Your feedback means a great deal to us, and we truly appreciate you choosing Furniture Online. We hope you enjoy your new furniture for many years to come!
Kind regards,
Furniture Online
Excellent Service on Chat
James replied very quickly & answered my query in a friendly & professional manner.
15 juli 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi Linda
Thank you for your wonderful 5-star review! We're so pleased to hear that James was able to assist you promptly and provide a friendly, professional service.
We always aim to respond to our customers as quickly as possible, so it's great to know your experience reflected that. We'll be sure to share your kind feedback with James.
Thank you for choosing Furniture Online. We truly appreciate your support and hope to assist you again in the future!
Kind regards,
Furniture Online
Still awaiting delivery of our swizel…
We still have not received our swizel chair ordered on 23 June 2026. What is the delay?
14 juli 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi Christine
We're very sorry to hear that your order has not yet arrived, and we completely understand your frustration.
Unfortunately, we're unable to locate your order from your review alone. Could you please email us directly at sales@furnitureonline.co.uk with your order number so we can investigate this as a matter of priority? Once we have your details, we'll check the status of your order, identify the cause of the delay, and provide you with an update as soon as possible.
We sincerely apologise for the inconvenience caused and look forward to resolving this for you.
Kind regards,
Furniture Online
A first class product that I am very…
A first class product that I am very pleased with.
My dealings with their staff have been very good, I have dealt mainly with James and Liam, who have both been very helpful and professional, they actually relied to my e-mails very quickly and did what they said that they would do, very rare these days.
Dudley Grant
13 juli 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi Doug
We're delighted to hear that you're so pleased with your purchase. Thank you for taking the time to share such thoughtful feedback about your experience.
It's especially rewarding to know that James and Liam provided the prompt, professional service you deserved. We'll be sure to pass on your kind comments to them—they'll be delighted to hear they made such a positive impression.
We truly appreciate your support and hope you enjoy your new furniture for many years to come. Thank you for choosing Furniture Online!
Kind regards,
Furniture Online
James was exceptional with his customer…
James was exceptional with his customer service
1 juli 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi Sharkinado
Thank you for your wonderful 5-star review! We're delighted to hear that James provided exceptional customer service and made such a positive impression. We'll be sure to pass on your kind words to him, as we know he'll really appreciate the recognition. Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
Furniture Online
Antwoord van FurnitureOnline.co.uk
Hi Tracie
Thank you for your fantastic 5-star review! We're delighted to hear that you found the ordering process quick, straightforward and affordable. Providing great value alongside a hassle-free shopping experience is exactly what we strive for.
We really appreciate your support and hope to welcome you back again in the future.
Kind regards,
Furniture Online
Furniture online _ well done😀
Furniture online sent me a acknowledgement of my order immediately also they engaged a 2 man team to deliver my bed who were great and fast. Lastly my bed frame Tewin is the best ive seen so far and im loving it. What more can i say ,Happy.
2 juli 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi Shirley
Thank you so much for your wonderful 5-star review! We're delighted to hear that you had such a positive experience from the moment you placed your order through to the delivery. It's great to know our two-man delivery team provided a quick and efficient service, and we're especially pleased that you're loving your Tewin bed frame. Your kind words mean a great deal to us, and we're thrilled that you're happy with your purchase. Thank you for choosing Furniture Online, and we hope you enjoy your new bed for many years to come!
Kind regards,
Furniture Online
James in customer service has been…
James in customer service has been exceptionally today he has spoken to me professionally and delt with the proble.s ive had as well as making sure everything has been sorted and manament have agreed to everything thankyou james
7 juli 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi Jill Lock
Thank you for taking the time to leave us such a lovely review. We're so pleased to hear that James was able to help resolve the issues you experienced and keep you informed throughout the process.
Providing professional, friendly service is something we take great pride in, so it's wonderful to know James made a positive difference. We'll be sure to share your kind words with him and the wider team.
Thank you again for your support, and we hope to have the opportunity to serve you again in the future.
Kind regards,
Furniture Online
Today i had to contact Furniture online…
Today i had to contact Furniture online with a problem, I received a reply to my email very quickly & now only few hours later all sorted. James dealt with everything so efficiently, arrangements have been made for collection of faulty/delivery of new item. Thank you James you're a real credit to Furniture Online, so friendly & helpful 5☆
7 juli 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi A Ross
Thank you so much for your wonderful review and kind words. We're delighted to hear that James was able to resolve everything quickly and make the process as straightforward as possible for you.
We'll be sure to pass your lovely feedback on to him – he'll be thrilled to know his friendly and helpful service made such a positive impression. We appreciate your patience while we arranged the collection and replacement, and we're grateful that you chose Furniture Online.
Thank you again for your support, and we hope you enjoy your new item!
Kind regards,
Furniture Online
Superb customer service
First time dealing with this company and I am impressed. Communication about delivery schedule was excellent and they use good couriers.
The product was good value, however there was an issue with a manufacturing fault on one of the items of garden furniture. The customer service assistant was excellent and tried really hard to source a replacement part, however it was not possible, so I was offered either a full refund and return or a reasonable partial refund and keep the furniture, which is what I opted for.
They have a UK based team and are highly recommended. Special mention to James for his helpfulness and professionalism
23 juni 2026
Antwoord van FurnitureOnline.co.uk
Hi KM
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that your first experience with us was a positive one and that our delivery updates and service met your expectations.
We're sorry there was a manufacturing fault with part of your garden furniture, but we're pleased we were able to find a resolution that worked for you. Your understanding throughout the process was greatly appreciated.
James will be especially pleased to hear your kind words. We'll be sure to pass on your feedback and recognise him for the helpful and professional service he provided.
Thank you again for your recommendation. We truly appreciate your support and hope to have the opportunity to serve you again in the future.
Kind regards,
Furniture Online
James was amazing in helping us with an…
James was amazing in helping us with an issue, would recommend this company who went over and above to assist us.
Margaret and Ronald
(Dunn)
3 juli 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi Margaret and Ronald
Thank you so much for your wonderful review. We're delighted to hear that James was able to help resolve the issue and provide the support you needed. We always aim to go the extra mile for our customers, so it's incredibly rewarding to know that this was reflected in your experience. Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to James. Thank you for choosing us!
Kind regards,
Furniture Online
Could be a little more proactive around disseminating information about delayed delivery…
Only slight problem was not being informed that as the chair I had ordered was a new item this had to collected from somewhere else adding a few days extra to the delivery time. I had to follow this up but they upgraded my delivery service as an apology so it all worked out in the end.
9 juni 2026
Antwoord van FurnitureOnline.co.uk
Hi Jackson
Thank you for taking the time to share your experience with us. We sincerely apologise for the delay and for not keeping you better informed about the additional time needed, as your chair had to be collected from another location. We understand how important clear communication is and appreciate your patience while we resolved this. We're pleased we were able to upgrade your delivery service and that everything worked out in the end. Thank you for your understanding, and we hope you're enjoying your new chair.
Kind regards,
Furniture Online
Thank you for a speedy delivery
Thank you for a speedy delivery. Couriers were very helpful. Very pleased with my settee very comfortable,reclining very easy and good to retract once out. Thank you.
Mrs G A Tarplee
8 juni 2026
Antwoord van FurnitureOnline.co.uk
Hi MrsGeorginaTarplee
Thank you so much for your lovely review. We're delighted to hear your sofa arrived quickly and that our delivery team were so helpful. It's wonderful to know you're enjoying how comfortable it is and that the reclining function is smooth and easy to use. Your kind words mean a lot to us, and we hope you enjoy many years of comfort in your new settee. Thank you for choosing us!
Kind regards,
Furniture Online
The Letchworth 5' bed and mattress
The bed, the Letchworth, and mattress we bought are really good quality. Delivery was smooth. There was a fault on one bedpost which we reported. James telephoned and was very helpful. He promptly sent a whole new foot-end to replace the faulty part and now all is fine. Fantastic service, and fantastic products. We are ordering another bed and mattress.
2 juli 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi Amanda
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear you're pleased with the quality of your Letchworth bed and mattress, and that your delivery went smoothly. Although we're sorry there was a fault with the bedpost, we're really pleased James was able to get everything sorted quickly for you. Your kind words about both our products and service mean a great deal to the whole team. We truly appreciate your continued trust in us and look forward to helping you with your next bed and mattress order. Thank you again for your support!
Kind regards,
Furniture Online
Never ordered furniture on line…
Never ordered furniture on line before but this company was very helpful .I recommend them
22 juni 2026
Antwoord van FurnitureOnline.co.uk
Hi Tina
Thank you so much for your kind review and recommendation. We're delighted to hear that your first experience ordering furniture online was such a positive one. It's great to know our team was able to make the process easy and reassuring for you. We truly appreciate your trust and hope you enjoy your new furniture for many years to come. Thank you again for choosing us!
Kind regards,
Furniture Online
Perfect product
Very quick delivery, sofa is absolutely perfect, exactly as I wanted and as advertised
26 juni 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi Barry
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your sofa arrived so quickly and that it's exactly what you were hoping for. It's great to know it matched both your expectations and the description, as we always aim to provide an accurate representation of our products.
We truly appreciate your kind words and your support. We hope you enjoy your new sofa, and thank you for choosing us!
Kind regards,
Furniture Online
Antwoord van FurnitureOnline.co.uk
Hi Huw
Thank you for your fantastic 5-star review!
We're so pleased to hear that your order arrived on time and that you were happy with the service you received. We always strive to provide a smooth experience from start to finish, so it's wonderful to know we met your expectations.
We really appreciate your support and hope you enjoy your new chair for many years to come!
Kind regards,
Furniture Online
Very pleased with the chaps that…
Very pleased with the chaps that delivered my chair ,as I will be purchasing two more in the next few weeks I’m sure this delivery will be the same .
19 juni 2026
Antwoord van FurnitureOnline.co.uk
Hi MRSSHIRLEYSMITH
Thank you so much for your lovely 5-star review!
We're delighted to hear that you were so pleased with the delivery team. We'll be sure to pass your kind comments on to them—they'll really appreciate the recognition.
It's wonderful to know you're planning to purchase two more chairs in the coming weeks. We look forward to serving you again and hope your next delivery is just as smooth and enjoyable.
Thank you once again for your support, and we look forward to welcoming you back soon!
Kind regards,
Furniture Online
Still waiting for my chair!!
Still waiting for my chair!!! How can I comment on something I have NOT received
29 juni 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi Mr Stephen
We're very sorry to hear that your chair hasn't arrived yet, and we completely understand your frustration. We appreciate you taking the time to leave your feedback.
Unfortunately, we weren't able to locate your order as no order number was included with your review. We'd really like the opportunity to look into this for you and provide an update as quickly as possible.
Could you please email us at sales@furnitureonline.co.uk with your order number? As soon as we receive it, we'll investigate what's happened and do everything we can to help resolve the issue.
We sincerely apologise for the inconvenience caused and hope we can put things right for you soon.
Kind regards,
Furniture Online
Delivery when supposed to be but had to…
Delivery when supposed to be but had to keep emailing for confirmation at times no reply to messages more contact needed to reassure delivery etc saving stress to customer
18 juni 2026
Antwoord van FurnitureOnline.co.uk
Hi Mrs Christine
Thank you for taking the time to leave us a review and for your valuable feedback.
We're pleased to hear that your order arrived as expected. However, we're sorry that the communication leading up to your delivery didn't provide the reassurance you were looking for. We completely understand how important timely updates are, and we appreciate you highlighting this.
Your comments have been shared with our team as we are always looking for ways to improve our service and keep our customers better informed throughout the delivery process.
Thank you again for your honest feedback, and we hope we'll have the opportunity to provide you with an even better experience next time.
Kind regards,
Furniture Online
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