The recliner is all that it was advertised to be. Delivery was tracked and I knew exactly where my chair was on its journey. James was very helpful with some extra operating instructions for the con... Toon meer
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I've had the "Chester Leather Electric Recliner Chair with Massage and Heat" a week and loving it. I haven't tried the "Heat" setting but the "Massage" setting sends a soothing vibration up and down t... Toon meer
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I contacted furnitureonline.co.uk initially via email and then on the phone. I had some questions regarding the dimensions of the Hudson sofa bed range. I dealt with James. He was extremely helpful a... Toon meer
Bedrijf heeft geantwoord
The team was very helpful I bought 2 sofas that had a tare in so they arranged a pick up and refund that side. Was ok . The delivery team that came to collect was so rude long story short they said th... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Contactgegevens
318 Melton Road, LE4 7SL, Leicester, Verenigd Koninkrijk
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Uitstekend
6K reviews
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Delivery when supposed to be but had to…
Delivery when supposed to be but had to keep emailing for confirmation at times no reply to messages more contact needed to reassure delivery etc saving stress to customer
18 juni 2026
Antwoord van FurnitureOnline.co.uk
Hi Mrs Christine
Thank you for taking the time to leave us a review and for your valuable feedback.
We're pleased to hear that your order arrived as expected. However, we're sorry that the communication leading up to your delivery didn't provide the reassurance you were looking for. We completely understand how important timely updates are, and we appreciate you highlighting this.
Your comments have been shared with our team as we are always looking for ways to improve our service and keep our customers better informed throughout the delivery process.
Thank you again for your honest feedback, and we hope we'll have the opportunity to provide you with an even better experience next time.
Kind regards,
Furniture Online
Antwoord van FurnitureOnline.co.uk
Hi Gary
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you're so pleased with your purchase. It's always great to know we've met your expectations, and your kind feedback means a lot to our team.
Thank you for choosing us, and we hope to welcome you back again in the future!
Kind regards,
Furniture Online
I had a query
I had a query, which I emailed to FOL. Adam responded and gave me a full clear explanation. Polite and helpful.
27 juni 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi Tyrone
Thank you so much for your lovely 5-star review!
We're really pleased to hear that Adam was able to answer your query clearly and provide the information you needed. We know how important it is to receive a prompt, helpful response, and it's great to hear that his polite and friendly approach made a positive impression.
Your kind words will be passed on to Adam—they'll certainly make his day! Thank you again for taking the time to share your experience, and we hope to be of assistance again in the future.
Kind regards,
Furniture Online
Great customer service
I dealt with James ,customer adviser ,from Furnitureonline and was very impressed with his willingness to help and resolve difficult situations.He is very professional and also very nice on the phone ,has lot’s of patience and shows customers that he wants to help…Well done James!
26 juni 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi Alla
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that James made such a positive impression and was able to help you through a difficult situation.
Providing friendly, patient, and professional support is something we strive for, and it's wonderful to know James went above and beyond to make you feel listened to and supported. We'll be sure to share your kind words with him—they'll mean a great deal.
Thank you once again for your feedback and for choosing Furniture Online. We truly appreciate your support and hope to welcome you back in the future.
Kind regards,
Furniture Online
James provided really brilliant service…
James provided really brilliant service - he answered endless detailed questions clearly and with intelligence.
Bravo!
26 juni 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi James
Thank you so much for your wonderful review. We're delighted to hear that James was able to answer all of your questions so clearly and thoroughly. He always takes the time to make sure our customers feel informed and supported, so it's fantastic to know his help made such a positive difference.
We really appreciate you taking the time to share your experience, and we'll be sure to pass your kind words on to James. Thank you again for choosing us, and we hope you enjoy your purchase!
Kind regards,
Furniture Online
Very nice really pleased
15 juni 2026
Antwoord van FurnitureOnline.co.uk
Hi Valerie
Thank you so much for your lovely feedback! We're delighted to hear that you're really pleased with your purchase. It means a lot to us that you took the time to leave a review, and we hope you enjoy your item for many years to come.
Thank you again for choosing us!
Kind regards,
Furniture Online
Great service
I received the order within a week the delivery was good and the chair is great. It is well built and as comfortable as advertised.
If I require any more furniture I will consider this company.
Highly recommend.
15 juni 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi Joe
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that your order arrived promptly, that the delivery went smoothly, and most importantly, that you're pleased with your new chair. It's great to know that it's living up to your expectations for both comfort and quality.
Your recommendation means a lot to us, and we truly appreciate your support. We look forward to helping you again if you decide to shop with us in the future.
Enjoy your new chair!
Kind regards,
Furniture Online
Massive Thank You to Liam who was so…
Massive Thank You to Liam who was so helpful and knowledgeable.
Service and delivery were spot on too!
Many many thanks again.
29 mei 2026
Antwoord van FurnitureOnline.co.uk
Hi Rosanna
Thank you so much for your lovely review. We're delighted to hear that Liam was able to help and that you found him knowledgeable throughout the process.
It's also great to know that everything went smoothly with the service and delivery. We'll be sure to pass your kind words on to Liam; feedback like this really means a lot to the team.
Thank you again for taking the time to share your experience, and we hope you enjoy your purchase for many years to come.
Kind regards,
Furniture Online
James was very helpful and has arranged…
James was very helpful and has arranged for a technician to call
18 juni 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi
Thank you for your 5-star review. We're delighted to hear that James was able to assist you and arrange for a technician to visit. We appreciate your feedback and are always happy to help whenever needed.
Kind regards,
Furniture Online
Love my new chair
What a fantastic experience. From placing the order to putting my feet up and relaxing, everything was simple, stress-free, and easy. Great service, great quality, and I couldn't be happier with my purchase
9 juni 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi Linda
Thank you so much for your fantastic 5-star review.
We're thrilled to hear that the entire process, from placing your order to enjoying your new purchase, was smooth, simple, and stress-free. Providing excellent service and quality products is what we strive for, so it's incredibly rewarding to know we delivered on both.
Your kind words mean a great deal to our team, and we're delighted that you're so happy with your purchase.
Thank you for choosing us, and we hope you enjoy many hours of comfort and relaxation.
Kind regards,
Furniture Online
We recently purchased 2x Eaton recliner…
We recently purchased 2x Eaton recliner armchairs
very pleased with the products as good as we expected.
The delivery was on time and efficient.
I had to contact there customer service to order a replacement part which they effectively supplied with
No problems .
Overall a very good company to deal with.
3 juni 2026
Antwoord van FurnitureOnline.co.uk
Hi Robert
Thank you for your wonderful 5-star review.
We are delighted to hear that you are pleased with your Eaton Recliner Armchairs and that they met your expectations. It's also great to know that your delivery was completed on time and efficiently.
We appreciate your kind comments about our customer service team. We always strive to provide prompt and effective support, so we're pleased we were able to quickly assist with your replacement part request.
Thank you for choosing us and for taking the time to share your experience. We truly value your support and look forward to serving you again in the future.
Kind regards,
Furniture Online
Delivery address error!
1 digit incorrectly added to the postcode and the delivery company contact to say that they cannot find the address, they were unable to change it without confirmation from the retailer, Debenhams. Their text helpline could not help and told me there’s nothing they could do other than wait until the order is sent back to them after a failed delivery. I emailed to cancel the order completely but James corrected the error and had the delivery company contact me to rearrange a delivery date and he even called me to confirm that they had been in touch. James had given me amazing customer service and saved me the hassle of cancelling after not getting any help/customer support in correcting the delivery address!
12 juni 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi Joshua
Thank you for taking the time to leave us such a wonderful 5-star review.
We are delighted to hear that James was able to assist in resolving the postcode issue and preventing the inconvenience of a failed delivery and order cancellation. We understand how frustrating it can be when an address error causes delays, and we're pleased that he was able to step in, make the necessary corrections, coordinate with the courier, and keep you updated throughout the process.
Providing proactive and reliable customer service is something we strive for, and it is fantastic to know that James's efforts made such a positive difference to your experience.
Thank you once again for your kind words and support. We will be sure to pass your feedback on to James, who will be thrilled to hear it. We hope you enjoy your purchase and look forward to serving you again in the future.
Kind regards,
Furniture Online
⭐️⭐️⭐️⭐️⭐️ I absolutely love my sofa (Boston…
⭐️⭐️⭐️⭐️⭐️ I absolutely love my sofa (Boston 3 seater grey recliner). So sturdy and high quality, lumbar support, and brilliant for tall people. Perfect fit and well worth the price! Free delivery too! Ordering/delivery/customer service was also excellent! From ordering to sitting on it, in less than 4 days. Would highly recommend!
2 juni 2026
Antwoord van FurnitureOnline.co.uk
Hi
Thank you so much for your wonderful 5-star review!
We are delighted to hear that you are loving your Boston 3 Seater Grey Recliner and that it has proven to be sturdy, comfortable, and a great fit for your needs. It's especially pleasing to know that the lumbar support and generous sizing have made it such a comfortable choice.
We're also thrilled that your experience with our ordering process, delivery service, and customer support met your expectations. Receiving your new sofa in less than four days is exactly the kind of smooth experience we strive to provide.
Thank you for your recommendation and for taking the time to share your feedback. We truly appreciate your support and hope you enjoy many years of comfort with your new sofa.
Kind regards,
Furniture Online
The staff delivering the recliner were…
The staff delivering the recliner were especially helpful. They even put the chair in place for me, over and above the call of duty!
13 april 2026
Antwoord van FurnitureOnline.co.uk
Hi Matthew
Thank you for your wonderful 5-star review.
We are delighted to hear that you had such a positive delivery experience. Our delivery teams take great pride in providing helpful and courteous service, so it is especially rewarding to know that their efforts made a difference and helped make the delivery process easier for you.
We will be sure to pass your kind comments on to the team. Thank you for choosing us, and we hope you enjoy your recliner for many years to come.
Kind regards,
Furniture Online
The riser recliner chair we received…
The riser recliner chair we received was faulty contacted the company who quickly and efficency delivered a new chair within a week and collected the broken chair with no problem.
11 mei 2026
Antwoord van FurnitureOnline.co.uk
Hi Mrs Adamson
Thank you for taking the time to leave us a 5-star review.
We are sorry that the original riser recliner chair arrived with a fault, but we are pleased to hear that our team was able to resolve the issue quickly and efficiently for you. We understand how important it is to receive a prompt solution, and we're glad the replacement chair was delivered and the faulty item was collected without any hassle.
Your feedback is greatly appreciated, and we thank you for giving us the opportunity to put things right. We hope you enjoy your new chair for many years to come.
Kind regards,
Furniture Online
Delivery very good except the change in…
Delivery very good except the change in delivery time.
Not sure about the quality yet, will give it some time.
5 juni 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi David
Thank you for taking the time to leave us a review.
We're delighted to hear that you were pleased with the delivery service. However, we apologise for any inconvenience caused by the change in the delivery time and appreciate your understanding.
We hope the quality of your item meets your expectations once you've had the opportunity to use it for a while. Should you have any questions or require any assistance, please don't hesitate to get in touch with our customer service team, and we'll be happy to help.
Thank you for choosing us, and we hope you enjoy your purchase.
Kind regards,
Furniture Online
Had excellent service from James…
Had excellent service from James today. James was very understanding regarding the problem I had with a delivery issue. Thanks James for all your help much appreciated.
9 juni 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi Debbie
Thank you for taking the time to leave us such a wonderful 5-star review.
We are delighted to hear that James was able to assist you with your delivery issue and provide the support you needed. We understand how frustrating delivery concerns can be, and we always strive to resolve them as quickly and efficiently as possible.
Your kind words and appreciation will be passed on to James, who will be pleased to know that his efforts made a positive difference to your experience.
Thank you once again for your feedback and for choosing us. We truly appreciate your support and hope to serve you again in the future.
Kind regards,
Furniture Online
Had to speak to company over problem…
Had to speak to company over problem with order which was totally my fault. Nothing was a problem to them in order to rectify the problem…10/10
29 mei 2026
Antwoord van FurnitureOnline.co.uk
Hi Mark
Thank you for your fantastic 5-star review!
We are delighted to hear that our team was able to help resolve the issue with your order quickly and smoothly. We understand that mistakes can happen from time to time, and we're always happy to do our best to find a solution and make the process as straightforward as possible.
Your kind words mean a great deal to us. Thank you for choosing us, and we hope to have the pleasure of serving you again in the future.
Kind regards,
Furniture Online
Quick efficient delivery.
Quick efficient delivery.. good quality product .. as description
29 mei 2026
Antwoord van FurnitureOnline.co.uk
Hi FionaConnolly
Thank you for your 5-star review!
We are delighted to hear that you were pleased with the quick and efficient delivery and that the product met your expectations in terms of quality and description. We work hard to ensure our products are accurately represented and delivered promptly, so it's wonderful to know we achieved that for you.
Thank you for choosing us, and we hope to serve you again in the future. Enjoy your new purchase!
Kind regards,
Furniture Online
chair was of poor condition bits…
chair was of poor condition bits falling of i dont know how long it will last ,,the delivery driver was rude when i asked him to put it by the door which was not very far he just dropped it and made a comment about i didnt pay for any room delivery it was not up any stairs it was heavy and we are over 60 in our household
5 juni 2026
Review zonder uitnodiging
Antwoord van FurnitureOnline.co.uk
Hi Eric
Thank you for taking the time to leave your feedback.
We are very sorry to hear that your chair did not arrive in the condition you expected and that you were disappointed with the delivery experience. This is certainly not the standard of service we aim to provide.
As this review was submitted organically, we have been unable to locate your order details. Could you please contact us at sales@furnitureonline.co.uk with your order number and some photos of the issues you have mentioned? Once we receive these, our team will be happy to investigate the condition of the chair and work with you towards a suitable resolution.
We would also like to look into your comments regarding the delivery driver. While our standard delivery service is to the doorstep unless a room-of-choice service has been purchased, we still expect our delivery partners to remain courteous and professional at all times. Your feedback is important to us, and we would like the opportunity to review what happened.
We take pride in the quality of our products and customer service, and we are disappointed to learn that your experience did not reflect this. We hope you will give us the opportunity to investigate and put things right.
Kind regards,
Furniture Online
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