FurniturePick Reviews 

1.582
•
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I orders the banquette seating and it arrived in a timely manner and was placed in the room I requested. I was first able to call the company and have all of my questions answered.

Beoordeeld met 5 van de 5 sterren

Furniture Pick had the best prices around! I wasn't charged until my order was delivered. It came just on time and in perfect condition!

Beoordeeld met 1 van de 5 sterren

Dubious company. One of the furniture items i ordered was delivered damaged. After i made a claim with them, someone called offering me a small discount, because i refused and preferred an undamaged... Toon meer

Beoordeeld met 5 van de 5 sterren

From ordering through to delivery was so easy! Great website; easy contact via phone and email with instructions prior to delivery. I had a question and you answered the phone, too! 🤣 🥳 Super prici... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Meubelwinkel

Informatie afkomstig van verschillende externe bronnen

FurniturePick's philosophy is to provide quality furniture and accessories through an amazing service, a service that stands out from the crowd and one that is true and trusted. Furniture is the vital ingredient that makes your house your home, a real expression of your style and individuality. At FurniturePick.com you will find inspiration whether your taste is for traditional, classic, the latest looks, contemporary chic, grand designs or cottage style. We provide furniture for all rooms of the home including bedroom furniture, living room furniture and dining room furniture within a huge range of the brightest and best names in furniture and furnishings industry. Make any room in your home stylish and special with FurniturePick.com!


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 40% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,0

Alle reviews

(1.582)

61 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

I would never buy from this company again!

My experience with this website has been deeply disappointing. After placing an order for a bedframe nearly a month ago, I've yet to receive it. Despite inquiries, the status remains "processing," with no clear indication of when I can expect delivery. Absolutely ridiculous. I don't recommend this company to anyone and highly suggest you go somewhere else.

4 maart 2024
Review zonder uitnodiging
Logo FurniturePick

Antwoord van FurniturePick

Dear Lauren,

We apologize for the disappointing experience you had with your recent order and for any inconvenience caused. Your feedback is important to us, and we appreciate the opportunity to address this matter.

Upon reviewing your order, we found that we received the bedframe one week after your cancellation request. This falls within our advertised 4-week timeframe for delivery. We understand your frustration with the processing status and the lack of clear communication regarding the delivery timeline.

We still have the bedframe available if you are interested, and we would like to extend a discount as a gesture of goodwill. Please let us know if you would like to proceed, and we will ensure a smoother experience for you this time.

Once again, we apologize for any inconvenience caused and appreciate your understanding.

Best regards,
Furniture Pick Customer Service Representative

Beoordeeld met 5 van de 5 sterren

Can’t say enough about how happy I am…

Can’t say enough about how happy I am with my bedroom purchase. The furniture was nicer than I thought, the delivery team was courteous and meticulous, the communication was superb from first encounter until delivery.
Will definitely refer family and friends. Oh and my furniture came in 10 days!

1 maart 2024
Beoordeeld met 4 van de 5 sterren

Communication was terrible

Communication was terrible. Absolutely terrible from a customer service standpoint. I received an email about two weeks aftery delivery about my scheduled delivery. Prior to that, I had to call twice to find out if they ever even got my order. Delivery was exceptional and my couch is absolutely gorgeous!

16 februari 2024
Beoordeeld met 1 van de 5 sterren

Bought Shenandoah bedroom set do not…

Bought Shenandoah bedroom set do not recommend not nowhere close to this light oak and I did read add could differ but big difference in dark wood and light wood was not even close terribly disappointed with purchase would not recommend this company at all like I said description is terrible

23 februari 2024
Beoordeeld met 3 van de 5 sterren

Dining Set: Good. Delivery: Terrible

The dining room table and chairs were a decent quality and matched the pictures/description on the website. The furniture was packaged well for shipping and was relatively easy to put together. However, the delivery company was terrible, mean, pushy, rude, and all the things you don't want associated with your brand. I've never dealt with such rudeness with any delivery situation, ever. I am holding Furniture Pick accountable for the service they have selected.

23 februari 2024
Beoordeeld met 5 van de 5 sterren

Amazing!

Furniture came packaged very securely. This furniture was way out of of expectation! Very sturdy and strong. The color is on point with the picture it came as described. The shipping took a good month but it was worth the wait for sure! Next time I buy another furniture piece it will definitely be from here !

30 januari 2024
Beoordeeld met 5 van de 5 sterren

I Went from Skeptical to Impressed

I was a bit nervous about ordering an expensive piece of quality furniture from an online store. The price was better than anywhere else, but I was worried the piece would arrive damaged or the quality would be poor. Furniture pick exceeded my expectations. The piece arrived without a scratch and is amazing quality. I will order from them again.

9 februari 2024
Beoordeeld met 1 van de 5 sterren

I ordered nearly $2,000 worth of…

I ordered nearly $2,000 worth of furniture from Furniture Pick. When the dresser arrived, the trucking company they use could not leave our home fast enough and we had absolutely no time to unpack and inspect the furniture before the drivers left, as the company’s instructions directed us to do. The drivers left and after we unpacked, the large dresser we ordered was damaged along the trim which also affected the drawer function. We attempted to work with furniture pick’s claims department to get a new piece of trim so that we could repair the item ourselves. They could not provide us the trim piece. Our options were to repackage and send the dresser back or receive a $75 rebate! They obviously did not want the hassle of going through the return and it would have been costly for us to do as well. $75 was not enough of a rebate for a brand new dresser. I will never order from them again and warn others not to order from them. They did not engage with us at all following my complaint. Lesson learned too late for me but hopefully this review will help others. Trust me, based on the rushed and careless nature of the delivery drivers, I trust that this happens often!

30 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Everything was good

Everything was good. The price was the best I found. The service was good. Would do business again with this company. I live 150 miles away and got free delivery.

20 januari 2024
Beoordeeld met 4 van de 5 sterren

The sofas are very nice looking but…

The sofas are very nice looking but they aren’t soft to sit on, at all. Very stiff seat cushions. Plan on waiting at least 6 weeks for delivery and movers will leave them on the front porch. One needs to have his/her own movers to bring them inside and unbox them.

24 januari 2024

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