Am now leaving Fusion. Too many outages and unreliable. Last outage was for three days. Fusion didn't communicate with its customers at all to indicate what was going on or to give any inkling as to w... Toon meer
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Lees wat reviewers zeggen
Luke was fantastic! Solved my problem super fast and even took the time to give me some helpful tips. Even at this late point in the afternoon with a happy, patient, kind, positive and friendly attit... Toon meer
I am a very oldie…… in 80s… but this FF helper was unusually patient and helpful. An I phone had to be used( which Ihavent mastered and ,of course,an internet failure neans I couldnt use my I Pad to... Toon meer
Luke was so helpful, my WiFi has been so slow for a month. Luke talked me through each step until it was resolved, he helped me massively and stayed on the phone until it was all clearly back and work... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We’re Fusion Fibre Group, an internet service provider on a mission to deliver some of the fastest and most reliable broadband the UK has to offer. We specialise in providing ultrafast broadband to homes and businesses across the UK, with a goal to future-proof both rural and urban communities through high-speed, full fibre connectivity. As demand increases for seamless online experiences, from streaming and remote working to gaming and smart home technology, we believe no one should be left behind. That is why our fibre-to-the-premises (FTTP) network is designed for long-term performance, delivering stable, high-bandwidth broadband that supports the connected lifestyles of today and tomorrow. Let Fusion Fibre Group switch your broadband into the future. Check our website to see if our ultrafast full fibre network is available in your area.
Contactgegevens
19-21 Great Tower Street,, EC3R 5AR, London, Verenigd Koninkrijk
- 0333 305 7560
- hello@fusionfibregroup.co.uk
- fusionfibregroup.co.uk
3,9
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688 reviews
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Heeft 18% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Excellent technical support
Excellent technical support, very patient!
18 juli 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi there,
Thank you for taking the time to leave a review! We're so glad to hear you had an excellent experience with our technical support team. Patience is something we truly value, so it’s wonderful to know it made a difference.
If you ever need assistance again, we're just a message away!
Thanks again,
Fusion Fibre Group
Nathan was very helpful got me online…
Nathan was very helpful got me online super quick thankyou
15 juli 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Nicole,
Thank you so much for the 5-star review! We're thrilled to hear that Nathan got you online so quickly. We'll be sure to pass on your lovely feedback.
If you ever need anything else, don’t hesitate to reach out, we’re always here to help!
Thanks again,
Fusion Fibre Group
Nathan was lovely
Nathan was lovely, explained everything brilliantly and was patient. Query resolved and very fast
8 juli 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Daynah,
Thank you so much for your review! We're really glad to hear that Nathan explained everything clearly and resolved your query so quickly. We’ll be sure to pass along your kind feedback.
Welcome aboard, and if you ever need anything, we’re here to help!
Thanks,
Fusion Fibre Group
Just had fusion fibre installed this…
Just had fusion fibre installed this morning by Harry, couldn't of asked for a better installer. Very polite guy no fuss straight in and out very quick installation. Would highly recommend anyone getting fusion fibre to ask for Harry to do the installation.
1 juli 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Lee,
Thank you so much for the 5-star review! We're delighted to hear your installation went smoothly and that Harry left such a great impression. We’ll be sure to share your kind feedback with him.
Thanks again for the recommendation, and welcome to Fusion Fibre Group!
Thanks,
Fusion Fibre Group
First Class Customer Support
We had an issue getting a personalised voice mail on our Yealink phone. Liam patiently listened to our issues and explained what he would do to resolve the issue.When the fix did not work he tried another tack and copied the voice recording I had made into the system. He was kind, friendly and helpful and inspired confidence at each stage. He deserves a huge thank you for his tenacity and ability to get the problem sorted.THANK YOU LIAM.
26 juni 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Dalgy,
Thank you for your fantastic review! We’re so pleased to hear you had a great experience with our team. We’ll be sure to pass your positive feedback on to Liam.
Thanks again!
Fusion Fibre Group
Liam was excellent!
Liam was great. He talked me clearly through each step of the set up and knew the fix for the issues we had along the way.
He made sure to answer all of my questions and checked the connection of the line too. Overall I was very happy with the service and Liam was a great face for the company. Thanks Liam.
27 juni 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Louis,
Thank you so much for taking the time to leave a review! We will be sure to share your kind words with Liam.
Thanks again!
Fusion Fibre Group
Prompt and friendly response
Prompt and friendly response. Problem solved directly.
25 juni 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Martyn,
Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience, it means a lot to us.
If there is ever anything else we can do for you, we’re always here to help.
Thanks again,
Fusion Fibre Group
Absolutely professional.
20 juni 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Seb - that's what we love to hear. Thanks!
Quick and easy.
We have recently had Fusion Fibre installed. From the beginning, Kevin Jewitt was very honest and helpful. The installation was quick and all the work was done to a very high standard. We are very pleased with the whole process and fully recommend Fusion Fibre.
Ian W. Stocksfield.
20 juni 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Ian, thanks for the fantastic feedback! Will let Kevin know you left this great review!
Got me connected straight away
Got me connected straight away, the verbal instruction was clear and straight forward.
19 juni 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Philip - great feedback, thanks for leaving us a review!
Spoke to Liam who was excellent
Spoke to Liam who was excellent - really helpful and resolved my issue quickly.
19 juni 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Martin - thanks for the kind words about Liam, we'll pass this on for you!
My best Fusion experience by a mile!
Liam contacted me about the fact that my VIOP phone had not arrived even though the cable had been installed over a month ago.
Liam was excellent. He dealt with my concerns and explained precisely what he would do to correct the problem.
I have just received the phone I.e. less than 24hrs after our conversation. That's brilliant service - the best experience I've had in my dealings with Fusion!
Now I'm waiting for Liam to ring, as he promised, to talk me through the installation process.
As I was writing this he rang! Our VOIP phone is now installed and working perfectly.
Liam was patient, clear and obviously knew exactly what he was doing (and getting me to do). Many thanks for the work you've done. 5 STARS!! Thoroughly deserved. Geoff Walker.
17 juni 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Geoffrey - thanks for the 5-star review. We'll pass this feedback on to Liam, thanks so much!
Cancelled broadband due to moving out.
Very simple process. One phonecall, no fees, very helpful.
10 juni 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Sarah, thank you so much for your wonderful review. We're glad we could help!
Very helpful great customer service and…
Very helpful great customer service and able to keep original number everything completed quickly would highly recommend
6 juni 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Julie, thanks for your review! Have a great day!
They haven't even told me that my…
They haven't even told me that my payment is overdue or took my bank account details so what do I do
5 juni 2025
Review zonder uitnodiging
Fusion Fiber in Rothbury
I can recommend this company
Kevin arranged the fitting and the two men did a quick and very tidy job.
They connected all my WiFi appliances for me which was a great help as my sight is poor.
The monthly fee too is very good.
One happy customer!!
4 juni 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Thanks for the review, Catherine! I'll pass that feedback on to the team for you. Glad we could be of help!
Thank you
Needed help with a bill, spoke to the a few people in customer service, who was very helpful and passed through to billing where I was helped seeing up my direct debit
29 mei 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Thanks for the review! Glad to hear we could be of help!
Liam was great
Liam was great, helped me without an issue, was polite and fun, 5 stars for him as an agent and for the help received! Cheers Liam
31 mei 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Kerry, thanks for leaving us this great feedback!
So friendly and sure that I could be…
So friendly and sure that I could be helped
30 mei 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Michael, thanks for the review!
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