Am now leaving Fusion. Too many outages and unreliable. Last outage was for three days. Fusion didn't communicate with its customers at all to indicate what was going on or to give any inkling as to w... Toon meer
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Lees wat reviewers zeggen
Luke was fantastic! Solved my problem super fast and even took the time to give me some helpful tips. Even at this late point in the afternoon with a happy, patient, kind, positive and friendly attit... Toon meer
I am a very oldie…… in 80s… but this FF helper was unusually patient and helpful. An I phone had to be used( which Ihavent mastered and ,of course,an internet failure neans I couldnt use my I Pad to... Toon meer
Luke was so helpful, my WiFi has been so slow for a month. Luke talked me through each step until it was resolved, he helped me massively and stayed on the phone until it was all clearly back and work... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We’re Fusion Fibre Group, an internet service provider on a mission to deliver some of the fastest and most reliable broadband the UK has to offer. We specialise in providing ultrafast broadband to homes and businesses across the UK, with a goal to future-proof both rural and urban communities through high-speed, full fibre connectivity. As demand increases for seamless online experiences, from streaming and remote working to gaming and smart home technology, we believe no one should be left behind. That is why our fibre-to-the-premises (FTTP) network is designed for long-term performance, delivering stable, high-bandwidth broadband that supports the connected lifestyles of today and tomorrow. Let Fusion Fibre Group switch your broadband into the future. Check our website to see if our ultrafast full fibre network is available in your area.
Contactgegevens
19-21 Great Tower Street,, EC3R 5AR, London, Verenigd Koninkrijk
- 0333 305 7560
- hello@fusionfibregroup.co.uk
- fusionfibregroup.co.uk
3,9
Goed
688 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 18% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I couldn't get my Internet connection…
I couldn't get my Internet connection no matter what I tried so I rang up and was talked through what to do and was up and running in less than 5 minutes very happy with the service
28 mei 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi, thanks for the review! Glad you're super speedy WiFi is up and running!
Tegan she was really really helpful and…
Tegan she was really really helpful and nice to talk and help me
28 mei 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Gemma, thanks for the feedback! I'll pass your kind words on to Tegan on your behalf!
Antwoord van Fusion Fibre Group
Hi Shaun, thanks for the feedback! I'll pass this on to Ben and Ste for you. Have a great day!
Technical know how.
Hi.
Today we spoke with Liam, who was very knowledgeable on their systems, taking us through a complicated, set of instructions, so that we could connect our upstairs deco, to the downstairs main deco.
We found his instruction clear, precise, and easy to understand and follow.
Stress free.
5 stars from us Liam, and thank you so much 🥂🍾👍
20 mei 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Anthony, thanks so much for your review. I'll pass this on to Liam on your behalf. Hope you're enjoying your new broadband!
Fantastic experience
Katy was a fantastic sales representative I felt at ease throughout the call both yesterday and today she answered all my queries and was very patient with me 10/10 service she even checked I was back online after yesterday's performance with my modem. she needs a pay rise :)
20 mei 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Jodie, thanks so much for your review. I'll pass this on to Katy on your behalf. Hope you're enjoying your new broadband!
I will most likely switch to a more established ISP
Based on my experience, I will probably be switching to another more reputable provider with more established infrastructure once my contract is over.
I was not pleased with the time it took to respond to my issue. I was not pleased that there was no live technical support available and that I had to wait over 24 hours for customer services to call me back. I was also disappointed at the threat of a charge for an engineer visit.
In the 21st century I am more than happy to pay more for a more reputable provider to get better service should something go wrong.
This provider is an example of why you should not sacrifice quality for a couple of quid. The extra 5/10 pounds a month with my local provider is more than worth it after my experience with Internet outage.
I will say the agent who handled my call and query was brilliant and did the best with the tools at their disposal.
19 mei 2025
Review zonder uitnodiging
Many thanks to Megan who got me back…
Many thanks to Megan who got me back online in no time at all
16 mei 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Kathryn, thank you so much for your lovely review! I’ll make sure Megan sees your kind words. Have a great day!
Just had the engineer install it today…
Just had the engineer install it today he was called Ben was done in no time I’m happy so far
15 mei 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Ian, thank you for taking the time to leave us a review! I’ll make sure Ben hears about it. Enjoy your new broadband!
I just wanted to say thanks to Liam
I just wanted to say thanks to Liam! Not quite often you find such a nice person at the other side of the phone… Liam was patient, super nice and helpful! Thanks 😊
15 mei 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Alba, thank you for taking the time to leave us a review! I’ll make sure Liam hears about it. Have a great day!
Problem solved
My query was quickly and efficiently dealt by a qualified worker. She acted professionally and was very knowledgeable in her job. I was pleased with the outcome she delivered. Thank you Katy
9 mei 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Lynn, thank you for taking the time to leave such a positive review! I'll pass this feedback on to Katy on your behalf. Have a great day!
Few hiccups but overall great service
After losing a little bit of faith in the service as my new phones didn’t work for 3 weeks, Liam contacted me and resolved all the issues within a day. Thank you once again
6 mei 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi John, we're sorry to hear you had a slight issue with your phones, but we're glad Liam managed to get it sorted for you. I'll pass this feedback on to him on your behalf. Have a great day!
Excellent support service
3 mei 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Ian, thank you for the review!
I rang up Fusion Fiber because I was…
I rang up Fusion Fiber because I was having a connection issue, and Megan helped me fix the issue within 10 minutes.
1 mei 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Natasha, glad your issue got sorted promptly - that's what we love to hear. I'll pass this feedback on to Megan on your behalf. Thanks again!
Magnificent
Magnificent customer service, solved my issue extremely quickly. Agent was friendly, well mannered and spoke clearly and concisely. I felt really reassured they were handling the issue.
Overall speeds are also fantastic, and very stable, and I have absolutely control over my Internet router via the app.
Could not recommend them more if I tried
1 mei 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Jacquiline, we're glad you're enjoying your Fusion Fibre experience! Thank you so much for the fantastic feedback, have a great day!
Outage across Uk, don’t trust
Support is unresponsive, Internet is down
30 april 2025
Review zonder uitnodiging
Hull
Hull, based in April 2024 my mum switched with a promise of 3 months free, and 27.99 monthly for 2 years, sounds great, installed okay no issues there, then signal went awful, they then tried taking a payment a month in. We argued and they agreed the 3 months and left her alone.
Recently I have been informed she had missed a payment the first ever payment in which they are only just chasing so I only just found out that they have been overcharging for what was a agreed since the first ever payment but atleast a tenner a month. So when the discussion has happened about both issue they say they will investigate and calle back and never do. And everytime we have tried the same happens
My advice is avoid like the plague, find anything else
28 april 2025
Review zonder uitnodiging
Amazing
She's just so good at explaining as I was doing it completely wrong. Very polite very knowledgeable. And a good conversation as we waiting for things to load on my phone.
6 stars needed here
28 april 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi Matty, thanks so much for your fantastic review!
A good experience
After a lot of historical bad press Fusion Fibre have got their act together.
Kevin Jewitt pursuaded us to sign up and within a few days we were connected.
Liam and Aaron were helpful and courteous. A few glitches in setting up our Sky Qbox were sorted and we now have fast and reliable broadband.
Excellent communication and backup
Recommended
7 maart 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi David, thanks so much for taking the time to leave us this review. Have a fantastic day and enjoy your ultrafast full fibre!
Great help by the executive
28 februari 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi, thank you for the fantastic feedback!
My Internet all of a sudden just…
My Internet all of a sudden just stopped . Megan got us sorted she was very clear with the instructions necessary all sorted now 👍🏻
8 april 2025
Review zonder uitnodiging
Antwoord van Fusion Fibre Group
Hi John! Thanks for taking the time to leave this review. We're so glad Megan could get your connection back up and running. Please don't hesitate to get in touch if you need any further assistance.
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