Peat free but all supposedly overwintering ina greenhouse flower seeds and small veg seeds have failed to germinate. Only a few larger courgette seeds and 1 squash seed. I’ve transplanted a coupl... Toon meer
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Purchased Westland premium gold nuggets to get a good visual effect on a display border. I was shocked with the disparagy between the images shown on the packaging, to its contents. Their was no ev... Toon meer
tried westland two years now and gave them the benefit of the doubt one year, however, two years running is not good. it says on the multi purpose compost that theres 4 or 5 weeks plant feed. my see... Toon meer
The fast acting lawn seed was anything but. Applied in late March with new top soil and lawn feed - watered daily - 14 days later no sign of anything despite claims that I would have new growth in 4... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Westland Horticulture, home to brands such as Peckish, Unwins, Kent & Stowe, and Gro-Sure, is a leading horticultural company dedicated to helping people create and maintain beautiful, healthy gardens that encourage a variety of birds to visit. Established in Northern Ireland in 1990, we have a rich heritage and pride our brands on being the trusted partners that our customers can rely on, season after season. Sustainability is at the heart of what we do. We aim to deliver a positive change through long term investment, from significantly reducing peat across our range, increasingly adapting our packaging to become plastic-free, and always striving to source local ingredients. We’re also very proud that all our sites use 100% renewable energy and are zero waste to landfill.
Contactgegevens
Verenigd Koninkrijk
- 01480 443789
- customerservice@westland.com
- gardenhealth.com
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107 reviews
Heeft 90% van zijn negatieve reviews beantwoord
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Purchased Westland premium gold nuggets…
Purchased Westland premium gold nuggets to get a good visual effect on a display border. I was shocked with the disparagy between the images shown on the packaging, to its contents. Their was no evidence of the golden colour, it was dirty brown, even after being left in the sun. There was was a very high volume of stripped bark, this would have been an estimate of 50 percent of its volume. I contacted Westland to highlight this issue, sending in many photos. I haven't received a reply following submission of images. I don't think l can attach images to this review, which would give clear indication of how starkly different the contents are to description and image on packaging
10 april 2026
Review zonder uitnodiging
having given it two years trial, Its low in nutrients. nothing grows in it.
tried westland two years now and gave them the benefit of the doubt one year, however, two years running is not good. it says on the multi purpose compost that theres 4 or 5 weeks plant feed.
my seeds start just fine, then just stop growing. It doesnt seem to matter which ones, they all grow like mad for about a week after germination them just stop.
21 april 2026
Review zonder uitnodiging
Peat free but all supposedly…
Peat free but all supposedly overwintering ina greenhouse flower seeds and small veg seeds have failed to germinate. Only a few larger courgette seeds and 1 squash seed. I’ve transplanted a couple of established plants that needed potting on but they are also struggling now.
19 april 2026
Review zonder uitnodiging
Antwoord van Westland Horticulture
Hello,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience.
We’d very much like to look into this further for you, as there can be a few factors that affect germination and early plant establishment. To help us investigate properly, could you please contact our Customer Service team at customerservice@westland.com
with a few additional details?
If possible, it would be helpful to include:
- The exact product purchased
- Any batch or QA codes from the bag
- A bit more information on how the seeds were sown and cared for (e.g. location, watering, temperature)
This will allow us to carry out a full review and provide the best possible advice and support.
Thanks again for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Thanks,
The Westland Team
Poor results from this compost.
I bought 3 bags of Westland Multipurpose peat- free compost with added John Innes for my seedlings & young plants. I am hugely disappointed. Not only have my seedlings failed to thrive, each pot or seed tray has sprouted fungi & is surrounded by fungus gnats. I have watered every few days, some plants are in the spare room which is gently heated & 1 tray is in the greenhouse, neither place is damp. This has never happened to me before, I have grown tomatoes for nearly 40 years. It’s not like I can return pots & trays of compost to the garden centre. I think I will have to start again, if it’s not too late. A complete waste of money, seeds & time.
15 april 2026
Review zonder uitnodiging
Antwoord van Westland Horticulture
Hello,
Thank you for getting in touch, and I’m really sorry to hear how disappointing this has been for you.
Westland composts are produced under stringent, controlled manufacturing procedures designed to eliminate the likelihood of insects, fungi and other contaminants. However, compost is a natural, living product, and both fungi and fungus gnats can occur naturally as they are attracted to organic, decaying matter. Any fungi that survive our production processes are saprophytic in nature, meaning they are harmless and feed only on organic material, not plants. Fungus gnats are also commonly associated with organic composts and typically disperse once the compost is used outdoors.
We appreciate that this will have been disappointing for you. If you contact us directly at customerservice@westland.com, our customer service team will be happy to look into this further and help wherever possible.
Thanks,
The Westland Team
The fast acting lawn seed was anything but
The fast acting lawn seed was anything but. Applied in late March with new top soil and lawn feed - watered daily - 14 days later no sign of anything despite claims that I would have new growth in 4 days and a new lawn in 10 days. Given that this is an expensive product I am hugely unimpressed.
I was staggered to see Westland’s dreadful reviews and score - they had better wake up. I will be giving my garden centre an appropriate head scrubbing.
11 april 2026
Review zonder uitnodiging
Antwoord van Westland Horticulture
Hello,
We’re sorry to read this and appreciate you taking the time to share your experience. We understand how frustrating it can be when you’re expecting to see results quickly, particularly with a premium lawn seed.
While this seed can germinate faster in ideal conditions, germination times are based on soil temperature rather than the time of year. In early spring, soil temperatures are often only just beginning to warm, and if conditions are cooler or there have been frosts, germination can take considerably longer. Provided the seed has not been covered too deeply and conditions improve, you should begin to see grass coming through as the soil warms further.
That said, we’d really like the opportunity to review this with you directly and make sure everything has been done under the best possible conditions. If you haven’t already contacted us, please email our Customer Service team at customerservice@westland.com with any helpful details, such as when the seed was sown, how it was prepared and watered, and photos if available.
Thank you again for your feedback, it’s important to us, and we’d welcome the chance to support you further.
Thanks,
The Westland Team
Very poor its more like poor it cause…
Very poor its more like poor it cause full of wood chip not recommend
6 april 2026
Review zonder uitnodiging
Antwoord van Westland Horticulture
Hello,
We’re sorry to read this and appreciate you sharing your feedback. We’d really like to understand more about the product you’ve used, as this will help us look into your comments properly.
If you haven’t already been in touch, please contact our Customer Service team at customerservice@westland.com with any further details you’re able to share, such as the product name, the QA code from the bag and, if possible, a few photos. This information allows us to review the situation fully and identify what may have gone wrong.
Thank you for taking the time to let us know, your feedback is important to us, and we’d welcome the opportunity to investigate this further.
Thanks,
The Westland Team
I’d be better off using gravel and bark…
I’d be better off using gravel and bark mulch. Sieved it and found large stones and pieces of glass. The sieved material was horrible. Last year ( 2025) it was good, but this year only good for mulch, am sure you could even make a path out of it as long as you wear shoes. Waste of money.
11 april 2026
Review zonder uitnodiging
Antwoord van Westland Horticulture
Hello,
We’re really sorry to read this and appreciate you raising your concerns. Finding stones or glass in compost is certainly not acceptable, and we completely understand how disappointing that must be, especially when you had a good experience with the product previously.
We’d very much like to look into this properly for you. If you haven’t already contacted us, please email our Customer Service team at customerservice@westland.com with any helpful information you have, such as the QA code from the bag and a few photos. This allows us to investigate fully and understand what may have gone wrong.
Thank you for taking the time to share your feedback, it’s important to us, and we hope we can put this right for you.
Thanks,
The Westland Team
Ordered a pallet of Jack's magic as…
Ordered a pallet of Jack's magic as i've used it for many years. This year everything has failed or died. I have no idea what you have done to the compost it smells bad goes green and mouldy. Unless you fix it you have lost a decade long customer.
9 april 2026
Review zonder uitnodiging
Antwoord van Westland Horticulture
Hello,
We’re really sorry to read this and appreciate you taking the time to share your experience, especially as a long‑standing customer. That’s certainly not what we’d expect when using Jack’s Magic, and we understand how disappointing it must be when you’ve trusted a product for many years.
We’d very much like the opportunity to look into this properly for you. If you haven’t already been in touch, please contact our Customer Service team at customerservice@westland.com with a few helpful details, such as the QA code from the bag and any photos you may have. This will allow us to investigate thoroughly and understand what may have happened.
We value your feedback and hope we can regain your confidence once we’ve had the chance to review this with you.
Thanks,
The Westland Team
not smart
purchased the westland smart grass seed half came up so reseeded but still patchy then most of the grass died over the winter. Customer service blamed the weather yet my old grass is fine, sent a further message to customer services which was ignored. After writing this review westland have sent a replacement grass seed which is really good of them. I will update in a few weeks time the results.
1 juni 2025
Review zonder uitnodiging
Antwoord van Westland Horticulture
Hello,
We’re really sorry to hear about your experience and appreciate you taking the time to share the detail with us.
From what you’ve described, it sounds like you followed the correct preparation steps and achieved initial germination, which indicates the seed performed as expected at the sowing stage. However, newly established grass can still be more vulnerable during its first winter, particularly in prolonged wet conditions, as the root system is not yet as deep or resilient as an established lawn. This can sometimes result in new areas thinning or failing, even when surrounding mature grass remains unaffected.
Our Smart Lawn Seed can be sown from March to October when temperatures are suitable, and the coating is designed to help support germination by improving moisture balance. However, while this helps establishment, it cannot fully protect young grass from extended periods of waterlogging or challenging winter conditions before the roots have had sufficient time to develop.
That said, we completely understand how disappointing this is, especially when you’ve had good results with lawns in the past. This certainly isn’t the experience we want for our customers.
We’ll reach out to you directly on your existing case to help put this right and support you in re-establishing the area this season.
Thanks again for your feedback, it’s genuinely helpful and allows us to support customers better.
Thanks,
The Westland Team
I bought some westland weed and feed…
I bought some westland weed and feed and applied it as directed. My lawn hasn't improved or declined, it is as if I hadn't applied it. The moss is unaffected. Complete waste of time and money
8 maart 2026
Review zonder uitnodiging
Antwoord van Westland Horticulture
Hello,
Thank you for taking the time to share your feedback, and I’m sorry to hear that you haven’t seen the results you expected.
Our Westland Lawn Feed, Weed & Moss Killer is registered for use from May to August, as this is when conditions are most suitable for the product to work effectively. Even if the lawn, weeds and moss are actively growing, cooler soil temperatures and prolonged wet weather can delay the reaction or mean the treatment doesn’t work fully.
For the best results, we would recommend applying the product again later in spring, within the approved usage window and following the on‑pack instructions. Under the right conditions, moss will usually blacken within about a week and weeds will begin to distort and die back.
If you’d like any guidance on timing or application to get the most out of the treatment, our team are always happy to help, you can reach us at customerservice@westland.com.
Thanks,
The Westland Team
Well I'm not very pleased
Well I'm not very pleased. Everything I have planted with the Westland John Innes compost mix has died. This includes my tomato seedlings and conifer shrubs and also a pine tree sapling. I think I shall go back to using Lidl or Aldi compost in future.
20 maart 2026
Review zonder uitnodiging
Antwoord van Westland Horticulture
Hello,
Thank you for taking the time to leave a review, and we’re really sorry to hear about the difficulties you’ve had with your seedlings and plants. That’s certainly not the experience we want for anyone using our John Innes compost.
We’d really like to look into this further and help. If you could email our Customer Service team at customerservice@westland.com with some photos and the QA codes from the compost bag, we can investigate this fully and offer the right support.
We’re here to help get this resolved for you.
Thanks,
The Westland Team
Westlands compost very disappointed
This is the first time I’ve tried westlands multipurpose with added John Innes ,very disappointed I ordered 8 bags to last me the season ,so what I’ve got is 8 bags of brown straw and wood
I will never buy this again
1 maart 2026
Review zonder uitnodiging
Antwoord van Westland Horticulture
Hello,
Thank you for taking the time to leave a review, and we’re sorry to hear you’re disappointed with the compost.
Our Westland Multi-Purpose Compost with added John Innes is a peat-free compost. As part of this, it contains our BIO3 formulation, which is made up of wood fibres and composted bark. These materials are carefully blended and screened to approximately 10–15mm, meaning you may see some larger natural pieces. These are intentionally included to improve drainage and aeration, making the compost suitable for a wide range of planting uses.
That said, if what you’re seeing doesn’t seem in line with this description, we’d very much like to look into it for you. Please email us directly at customerservice@westland.com
with clear images of the compost and the QA codes from the back of the bags, so our quality team can investigate further.
Thanks,
The Westland Team
Very good company policy and customer service
quality of compost was initially an issue but Westland was very quick to respond to this and quickly explained the processes involved and resolved the situation. 5 stars for your customer service.
15 februari 2026
Review zonder uitnodiging
Antwoord van Westland Horticulture
Hello,
Thank you for taking the time to leave your feedback, and I’m really sorry to hear about the disappointing quality of the growbags and John Innes compost.
This absolutely isn’t the experience we want for our customers.
We’d really like to investigate this properly, as the presence of excess fibre, wood, plastic and other debris is not in line with our quality standards. Could you please get in touch with us directly at customerservice@westland.com?
If possible, please include:
Images of the material you received
The QA code from the back of each bag
This information will allow our Quality team to look into the batch and understand what went wrong.
Thank you again for bringing this to our attention, and we hope we can put this right for you.
Thanks,
The Westland Team
Westland compost a haven for gnats
This is probably the worst compost on the market. This is the second year that I purchased their compost and it is the second time that it appears to be made up of small pieces of wood. I used the compost in my indoor plant pots last year as well as in the garden, and the house started to get full of gnats. My daughter said it was the compost but I did not believe her. Then again this year when I changed the compost, the same thing happened only this time the gnats were far more in numbers. I have now purchased Miracle Grow compost to change the compost in my indoor plants. Please avoid Westland compost till they actually supply compost instead of wood chips.
5 december 2025
Review zonder uitnodiging
Antwoord van Westland Horticulture
Hello,
Thank you for taking the time to leave a review, and I’m sorry to hear about the issues you’ve experienced.
The small wood pieces you’ve noticed are part of the structure of modern peat-free composts, as they help support aeration and healthy root growth.
Fungus gnats are unfortunately more prevalent nowadays, and while we do everything we can to prevent them from entering our compost bags, there are some external factors that can influence their attraction to the material and, subsequently, into the home.
For indoor plants, we would always recommend using a dedicated indoor potting mix. These blends are specifically formulated for houseplants and are proven to be far less attractive to fungus gnats, helping to minimise the risk of them appearing indoors.
We’d really like to look into your experience properly. If you’re able to contact us directly at customerservice@westland.com with some images of the compost and the QA codes from the bags, our Quality team can investigate this further.
Thank you again for raising this with us.
Regards,
The Westland Team
not even worthy of 1 star
not even worthy of 1 star, Paid £25 from B & Q scarified and aerated prior to seeing , not a seed has sprouted, Total waste of time contacting customer service. They said i shouldnt of covered with fleece !!! no mention of this on instructions. If you want to burn £25 just set fire much quicker than wasting time scaryfying and seeding !!! just awful service
11 november 2025
Review zonder uitnodiging
Antwoord van Westland Horticulture
Hello,
Thank you for taking the time to leave us a review.
We’re really sorry to hear how disappointed you’ve been, both with your lawn results and with the service you received from us. That’s never the experience we want for our customers.
Grass seed will often germinate within three weeks when conditions are warm and the soil is moist but well-drained. However, colder temperatures and very wet weather, like we’ve seen recently, can slow or even prevent germination. While fleece can help retain warmth and moisture, in these conditions it can unfortunately trap too much water and cause the seed to rot.
From your photos we could see some early signs of growth, so you may notice the lawn thickening up as it dries out, or fully recovering in spring. A light overseed then will help keep it healthy and even.
Kind regards,
The Westland Team
Perfect
I brought a seed spreader several month ago from Homebase. Came to use it this week and a pack of screws were missing. I emailed them asking me to send a set of replacement screws out. They did it without any further questions, or asking for proof of purchase. A++++ just how it should be
Thanks
25 oktober 2025
Review zonder uitnodiging
Antwoord van Westland Horticulture
Hello,
Thank you for your review.
We are very sorry to hear that your spreader came without the screws to be begin with, but glad that we were able to resolve the problem!
Thanks,
The Westland Team
Customer Service at it’s best
I seem to be the exception here given that my experience with Westland was exemplary. I bought a Kent and Stowe lawn edger approx 12 months ago and it broke. I contacted customer services at Westland Horticulture as they are the parent company. Daniel who dealt with the problem could not have been more helpful and arranged a credit with the Kent and Stowe web site so that I could order a replacement First contact yesterday afternoon and order placed 30 mins ago. To my mind this is how customer services should work If only!!! So five stars to Daniel and Westland Horticulture
8 oktober 2025
Review zonder uitnodiging
Antwoord van Westland Horticulture
Hello,
Thank you so much for your kind review and great feedback.
You’re absolutely right, Kent & Stowe is part of the Westland family of brands.
We’re really pleased to hear that Daniel was able to assist you promptly and get everything sorted. We truly value our customers, and wherever possible, we aim to offer advice, guidance, and support through our product guarantees.
Thanks,
The Westland Team
Smashed Peckish Balls but THANKYOU for caring
I messaged you (Danial) because the pack of Bird Peckish Balls were smashed. You kept on about its the shops fault. I also enquired about your yellow feeder featured on the Peckish wrapper and you said you would send me one, ....instead....you sent me a cheap looking bullet shape feeder nothing like the yellow one and the balls too were smashed as it wasnt wrapped sufficiently. I have requested to return and you replace it with the yellow one but you dont reply. The birds don't go near the clear one as it scares them and they can't grip it. Please show you care and send us the yellow one. I buy the balls regularly so I am a valued customer.
Thank you for your fast reply I received today. Just to confirm it wasn't clarified by Danial that it would be different to the yellow one featured otherwise I would have said no to the bullet one which is now £1.99 in B&M because nobody wants it. It looks unsightly in the tree and no birds go to it, I think its maybe hard for them to clutch on to it. I had been looking for the yellow one on the packet. I wasn't sure whether it was filled or not.
Thank you for your kind offer of the giftcard and trying to help me get the one featured on the wrapper. It arrived this morning. It really makes a difference to us customers when customers really care like yourselves THANK YOU again.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Westland Horticulture
Hello,
Thank you for taking the time to share your feedback. I am very sorry to hear of your disappointment.
We did apologise for the condition in which you received the Peckish Energy Balls from the retailer and explained that, due to the timing and the way our products are sold, returning to the retailer for an exchange or refund would be the best course of action.
As a gesture of goodwill, we arranged to send you one of our Ready to Use Pre-Filled Energy Ball Feeders. Before this was sent, we did confirm in our correspondence which feeder would be provided.
I am very sorry that the goodwill feeder arrived in less than perfect condition and for any inconvenience this caused. However, as we do not sell directly to members of the public, we are unable to arrange for an alternative feeder to be sent out. To ensure you are not left out of pocket, I have arranged for an HTA Garden Gift Card to be sent to you to cover the cost of your original purchase of energy balls.
We truly value your custom and your continued support of the Peckish brand.
Thanks,
The Peckish Team
The lawn weed killer dried out almost…
The lawn weed killer dried out almost the entire lawn, yet the dandelions stayed as green and stubborn as ever. About 95% of the grass is dead, but the weeds I actually wanted gone are still thriving. I wouldn’t take this product again even if it were free.
26 september 2025
Review zonder uitnodiging
Antwoord van Westland Horticulture
Hello,
Thank you for your feedback.
Our Resolva Lawn Weedkiller is fully regulated (MAPP registered) and designed to target broadleaf weeds without harming grass when used as directed.
Overapplication can sometimes cause grass scorching, and weeds can take time to die as the active ingredients work down to the roots.
If you’d like us to look into this further, please contact us with the product details, photos of your lawn, and how and when it was applied, we’ll be happy to advise.
Email: customerservice@westland.com
Thanks,
The Westland Team
I brought Westland Moss Master…
I brought Westland Moss Master 400sqmtr. I also brought their recommended spreader. But, having followed the instructions fully, the moss lapped it up and grew greener whilst the grass wilted and died. I reverted back to my previously used moss killer which did the trick and killed the moss. But my lawn has been left with huge dead spots - it looks awful! It is going to have to be reseeded. Wont be using it again!
5 september 2025
Review zonder uitnodiging
Antwoord van Westland Horticulture
Hello,
Thank you for your review.
Westland Moss Master is a natural moss treatment, it doesn’t kill moss in the traditional sense but instead breaks it down, returning it to the soil as nutrients that support the grass. Because of this, results can sometimes appear differently to what you’d expect from a chemical moss killer. The product also has two recommended application rates depending on whether you want a gentle feed or are treating a heavier moss infestation.
We’d be happy to look into your experience in more detail and discuss how the product was applied. However, as a different moss killer has since been used, it would make it difficult for us to assess the original results with photos.
When applied at the correct rate and in the right conditions, Moss Master can be used safely without damaging the lawn. If you’d like, please get in touch with our customer service team so we can support you further.
customerservice@westland.com
Thanks,
The Westland Team
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