Gardening direct were extremely helpful and issued a refund, after the Evri courier was that late the plants were ruined. It's extremely upsetting, as the plants that come from gardening direct ar... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Recently purchased some petunias as mine had gone past their best, so I was relieved to be able to purchase more so late in thr season. Fast delivery, well packaged and plants now thriving. Well i... Toon meer
Bedrijf heeft geantwoord
Plants arrived very healthy and a sensible size to grow in their new environment. They were well packaged. Gardening Direct do not offer an enormous range of plants, but in my experience what they... Toon meer
Bedrijf heeft geantwoord
I ordered 3 off plants and they shipped 2 off ,1 off to follow. I received 2nd order and when I enquired about 1st order it appeared to got lost.I asked to replace but only one was available now??? R... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Contactgegevens
Verenigd Koninkrijk
- gardeningdirect.co.uk
4,2
Goed
25K reviews
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Petunia plants
Nice petunia plants in good condition Delivered in a timely manner. Looking great in the garden and taken well.
16 juni 2026
Antwoord van Gardening Direct
Hello,
We're so pleased your petunia plants arrived in good condition and were delivered in a timely manner. It's wonderful to hear they are looking great and thriving in your garden! Thank you for your positive feedback.
Kind regards,
Gardening Direct Customer Service
Beautiful plants, excellent service.
Plants arrived in good condition, looking lovely. I was notified of the date they were despatched and this was followed up with the actual day of delivery and an expected time slot. They arrived within that time slot. Congratulations Gardening Direct, an excellent service.
22 juni 2026
Antwoord van Gardening Direct
Hello,
We're so pleased to hear that your plants arrived in such good condition and that you were happy with our delivery service. Thank you for your kind words and for choosing us!
Kind regards,
Gardening Direct Customer Service
Quality of plants received and the…
Quality of plants received and the careful packaging.
15 juni 2026
Antwoord van Gardening Direct
Hello,
We're so pleased to hear about the quality of the plants you received and the careful packaging! Thank you for your positive feedback.
Kind regards,
Gardening Direct Customer Service
Antwoord van Gardening Direct
Hello,
We are so glad to hear that you received your plants and that you are happy with them. We appreciate your positive feedback!
Kind regards,
Gardening Direct Customer Service
Hanging baskets and garden plants.
I've bought a few hanging baskets and garden plants recently from Gardening Direct and been absolutely delighted with the quality.
I had one small issue where there was some slight damage to a hanging basket, which I'm guessing happened on transit, but customer services responded very quickly and resolved the issue. 1st class service.
22 juni 2026
Antwoord van Gardening Direct
Hello,
We are so happy to hear you've been delighted with the quality of your recent purchases! We appreciate you bringing the transit damage to our attention and are pleased our customer service team could resolve it quickly for you. Thank you for your kind words and for recognizing our service.
Kind regards,
Gardening Direct Customer Service
Great plants and delivery
22 juni 2026
Antwoord van Gardening Direct
Hello,
We're so happy to hear that you are pleased with our plants and the delivery service! Thank you for your positive feedback.
Kind regards,
Gardening Direct Customer Service
On time, good condition, beautiful flowers.
Received flowers on time, in good condition and looking wonderful.
15 juni 2026
Antwoord van Gardening Direct
Hello,
We're so pleased your flowers arrived on time, in good condition, and looking wonderful. Thank you for your kind feedback!
Kind regards,
Gardening Direct Customer Service
Good quality plants and affordable…
Good quality plants and affordable offers for us less wealthy!
22 juni 2026
Antwoord van Gardening Direct
Hello,
We're so pleased you found our plants to be of good quality and that our offers are affordable. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
I have never been disappointed with any…
I have never been disappointed with any of my deliveries or the quality of plants in the past they have always been absolutely perfect and delivered in perfect condition and on time, but unfortunately, according to my track parcel updates I think they were in transit to long from when you informed me that they had been dispatched, 3 of the Fuchsia's out of the 6 were crushed and very dry, but more disappointing was the Lemon Tree that I ordered for the gentleman I ordered for his 80th birthday as I am his fulltime carer, was so dry and 5 of the 9 lemons that I guess were originally on the tree had fallen off the tree and loose in the box
.
19 juni 2026
Antwoord van Gardening Direct
Hello,
We are truly sorry to hear about the condition of your recent plant delivery, especially given your positive past experiences with us. We understand how disappointing it must have been to receive the fuchsias and the lemon tree in such a state, particularly as the lemon tree was intended for a special 80th birthday gift. We appreciate you bringing the transit time and the damage to our attention. We are reviewing our dispatch and packaging processes to prevent similar issues in the future and ensure our plants arrive in perfect condition, as you've come to expect from us. Your feedback is invaluable as we continuously strive to improve our service.
Kind regards,
Gardening Direct Customer Service
Plants arrived promptly and they are…
Plants arrived promptly and they are good quality and value.
22 juni 2026
Antwoord van Gardening Direct
Hello,
We're so pleased your plants arrived promptly and were of good quality and value. We appreciate your positive feedback!
Kind regards,
Gardening Direct Customer Service
Delivery was very slow
Delivery was very slow.
Delivery driver ignored my instructions where to leave the box.
Plants were in a poor condition.
Despite my repotting plants, they have all died.
22 juni 2026
Antwoord van Gardening Direct
Hello,
We're so sorry to hear about the slow delivery and that the driver disregarded your instructions. We deeply regret that the plants arrived in such poor condition and ultimately did not survive despite your efforts. We appreciate your feedback and will review our delivery and plant handling processes.
Kind regards,
Gardening Direct Customer Service
Keep me informed of delivery
Keep me informed of delivery
Good offer for compost .have not had many complaints about quality.
12 juni 2026
Antwoord van Gardening Direct
Hello,
We're delighted to hear you found a good offer on compost and are generally happy with the quality. We appreciate your feedback regarding delivery updates and will certainly take it into consideration.
Kind regards,
Gardening Direct Customer Service
Unfortunately my order of two Chandos…
Unfortunately my order of two Chandos Beauty roses did not arrive (apparently lost in the post) and so I had to make contact by email and also by making a phone call!
I was pleased to receive an email asking if I’d like to receive a full refund or re-order if stocks allowed.
I was delighted to receive my two replacement roses soon after I had chosen to re-order!
The roses were in great condition so Thank you!
12 juni 2026
Antwoord van Gardening Direct
Hello,
We are truly sorry to hear about the initial issue with your Chandos Beauty rose order and the inconvenience this caused. We are pleased that our team was able to resolve this for you promptly and that your replacement roses arrived in excellent condition. Thank you for your understanding and positive feedback.
Kind regards,
Gardening Direct Customer Service
Plants delivered on time in good…
Plants delivered on time in good condition. Packaging very good. Good price.
19 juni 2026
Antwoord van Gardening Direct
Hello,
We are so pleased to hear that your plants arrived on time and in good condition, and that you were happy with both the packaging and the price. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
Nice plants,delivered on time
19 juni 2026
Antwoord van Gardening Direct
Hello,
We're so happy you received nice plants with quick delivery! We appreciate you taking the time to share your positive experience.
Kind regards,
Gardening Direct Customer Service
Delivery service great
Delivery service great, easy to order and great quality plants 🪴 👌 👍 😀 👏
19 juni 2026
Antwoord van Gardening Direct
Hello,
We're so pleased you found our delivery service great, that ordering was easy, and that you received great quality plants! Thank you for your wonderful feedback.
Kind regards,
Gardening Direct Customer Service
Delayed during delivery
It appears that the order was despatched on a Thursday which resulted in delivery being delayed until the following Monday by which time the plants were suffering. Although I potted them up immediately on arrival, several of the Phlox and two (out of three) of the gerbera have not survived. It's a shame that you use Yodel - they are notoriously bad and I would not have bought from you had I realised in advance that they are your preferred delivery company
19 juni 2026
Antwoord van Gardening Direct
Hello,
We are truly sorry to hear about the delayed delivery and the suffering plants, especially the Phlox and Gerbera that did not survive. We understand your frustration with the delivery service and regret any disappointment this has caused. We are reviewing our delivery partners to prevent similar issues.
Kind regards,
Gardening Direct Customer Service
Too hot when sent out
Have lost most of the plants as received them in the heatwave so too hot to plant out
19 juni 2026
Antwoord van Gardening Direct
Hello,
We're so sorry to hear that your plants didn't survive due to the heatwave. We understand how disappointing this must be, and we appreciate you letting us know.
Kind regards,
Gardening Direct Customer Service
The plants arrived well packed
The plants arrived well packed. The lavender plants were fine, but I was disappointed that the other purchase didn’t have any of the bright colours shown in the ad. When I expressed this, you were good enough to give me a refund (although I would rather have had the plants).
19 juni 2026
Antwoord van Gardening Direct
Hello,
We are glad to hear the lavender plants arrived well-packed and in good condition. We understand your disappointment regarding the color of your other purchase not matching the advertisement, and we appreciate your understanding regarding the refund. We truly wish you had received the plants you envisioned.
Kind regards,
Gardening Direct Customer Service
Antwoord van Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
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