Garden Sanctuary Reviews 

Absolutely disgusted I bought a free standing mirror from them and it arrived poorly packaged and the mirror was broken! I emailed asking for a replacement and for someone to pick it up, they claimed it’s my responsibility to dispose as it’s broken! How am I going to dispose? I’m on my own and blind and it’s heavy, I have no idea how to get rid I’ll have to pay ! I’ll never shop here again as customer service was slow and not helpful

Returned and bought ceiling light for kitchen fitted it looks good and they have a sale on with good prices

Bought a metal bike shed from them for £199. One package out of the two contained mostly pieces that had been badly bent/dented. They first tried offering me a £20 refund and asked me to bend the pieces back myself with pliers! I said no, they then offered £40. Eventually they have agreed to send a replacement box. Fingers crossed it's not damaged and the item isn't too flimsy - wish I'd read the reviews on here first. And they've refused to collect the damaged box, so now I have an extremely heavy box of 3 metre long metal parts to somehow dispose of...

17/06/2025
Mark Kinsey
Excellent customer relations
I posted a review of the previously giving 1 star for the service and failure to suppy the goods. Since Monday customer service has been in touch, apologised for the mix up in delivery, and are sending a replacement table due in the next 3 to 7 days. Feel assured this company looks after it's customers. You can relin the knowledge knowing you will be looked after 100%

Poor customer service as others have said. Got a water feature used one summer and pump broke didn't want know cept I could buy one from them for £15! AVOID THEM!

Arrived a few days after ordering & it was easy to install using the fixings provided. It looks great & it's easy to clean with just water (bird poo etc !). It's good value for money & looks expensive, highly recommend.

An Excellent water feature I love it sounds and look fantastic especially at night with lights and nnot too expensive. From ordering to coming an excellent service.We use this shop again .

The square black table looks good and is excellent value. It arrived quickly and was easy to build. A good size for two people to eat and drink from.

Avoid this company – terrible service and communication.
I ordered a product in late April which arrived damaged and with missing parts. Garden Sanctuary offered a token £14 refund and said the missing parts would take 7–8 weeks to arrive—completely unacceptable for something meant to be used during a sunny week. I replied immediately and followed up several times, but they’ve ignored me since. I’ve now had to escalate the issue through Clearpay.

Looking at their reviews, I now realise I’m not the only one. They have a clear pattern of poor customer service and slow responses. I strongly warn others not to buy from Garden Sanctuary—save yourself the hassle and disappointment.

I have recently bought and paid for a new garden shed to be delivered.

The process was completed transaction had been completed and no warning or notification on the site to say that there would be additional charge for where I've (ohh except a little pdf you have to open a read yourself, which I noticed after my purchase and was made aware of the additional payment.

After emails back and forward the company would not reconsider or except this fact and I have had to yake a refund with no customer support in the fact it had already been paid for and bought

IF YOUR WANTING DELIVERY CHECK THEIR FULL SITE AS THEY WILL NOT MENTION ADDCHARGES YNTIL AFTER YOU PAY

I was very pleased with the metal bike shed I ordered, customer service was good with any queries I emailed answered promptly, would use again.

This is a fantastic water feature for the price!
It creates a lovely tranquil sound and the ambience given by the led lights is lovely.
The colour and texture of the water feature looks great and at this price point, you can’t go wrong.
Highly recommended!

Bought this waterfall as a gift for my sisters garden. When
she opened it the top piece had cracked. I was firstly concerned it was too late as I’d bought it a few weeks before her birthday and it wasn’t opened (even to inspect at delivery). I emailed Garden Sanctuary and sent pictures hoping they may have at least a replacement piece.
A no quibble replacement was sent out immediately. I’d expect that from John Lewis
Can’t recommend these guys enough for a really good
buying experience & exceptional prices and service
Thank you Garden Sanctuary
Soraya
Broadley

Well made and easy to put together

Units went together well and easily and they looked nice and stylish. I used them in my plant 'wigwam' ideal for trays of seedlings and young plants. contemplating buying 2 more.

Great little table for a small garden. Easy to assemble. It has a hole in the centre for your garden umbrella. The table was on sale at a great price. Very pleased with my purchase.

The customer service was outstanding! The fireplace arrived on time and was handled with great care. It looks fantastic nestled under the 70-inch TV.

Should have read reviews before ordering, gate is not fit for purpose, ridiculously thin and flimsy, complete waste of money, too expensive to return.

Do Not Purchase

Poor Quality

I am very pleased with the water fountain I have ordered.It looks lovely in the spot I had in mind..It was packaged well.Quick delivery.
Thank you

DO NOT ORDER FROM THIS COMPANY

I ordered a Aluminium Framed Greenhouse in November for a Christmas Present.

We spent two days trying to build the product and realised quite quickly that the materials were flimsy (and dangerous) and the build quality, extremely poor.

We found the manual quite difficult to follow and many of the elements would not stay together. However, we did follow the steps but unfortunately the frame collapsed - weather conditions were perfect at the time with no breeze.

By the time we came to erect the Greenhouse, the 30 day period of return had been exceeded and Garden Sanctuary were not prepared to accept the product back but only offered a £20 refund.

I paid £284 for something which has now been taken to the tip.

Do not buy a gate from these people! Terrible cheap quality! Gate is so thin it would not stop anything breaking it! Hinge brackets are so thin you can bend them with your hands! Maybe my fault for buying a gate for under £100. Will probable take it to the tip as not worth the hassle/cost of returning it! Feel very cheated!