Garden Sanctuary Reviews 

Bought some flooring, they then sent something completely different. When i questioned it, they changed their picture on the listing and refused to refund me

I ordered a metal garden storage chest, but the parcel containing the fittings never arrived. The company insisted there was only one parcel for my order but after a few back and forth emails decided they had sent me the wrong parcel and agreed a refund. The parcel was collected for free and the refund received. I'm glad to be honest as I wouldn't have wanted to keep the chest as the metal was very flimsy, and I cut myself quite badly on the very sharp edges. So a load of hassle for nothing but at least I'm not out of pocket.

Ordered a garden gate, it's made from soft matchstick wood, wouldn't survive breath of wind? Cheap and nasty? Asked for collection and refund and like previous customer's they want us to pay return?
Gate is not fit for purpose, not as advertised?
I'm taking this further
Do not touch this company ???

NO updates, NO Customer Service

To start with, Gmail automatically put the order into spam (not the seller's fault), however we did not get any updates for the delivery. Luckily it arrived right before I was leaving home for work, otherwise it'd be a nightmare to rearrange.

The product was usable but not exactly what we expected based on the pictures, so we have been trying to check (not arrange) a return method. The return method was not mentioned in the order confirmation email nor with clear steps on their website. We contacted customer service THREE times, even though their website says 'reply within 48 hours', it's been a week and NOTHING.

So far terrible experience, and we might have to keep the product that we are not 100% satisfied with.

Received our media fire, very pleased with our purchase. Great value n service would highly recommend

Brought a wall mounted electric fire and it has stopped working after only 7 months .
very bad after service. Will be referring to trading standards

Just terrible quality

Delivery slower than a tortoise still waiting 3 weeks later for flooring that should have been delivered in 2-3 days! I could have collected it quicker your only 7 miles away!

Please don’t risk it for large items. Ordered a ‘garden gate’ but it’s so thin and absolutely not fit for purpose. The wind would break it in a day. Now I’m having to pay for returns but the cheapest we can find is £45 🤦🏻‍♀️

Best "shopping trolley" ever. Super resistant and light to carry - tried with 36L shopping. I definitely recommend it!

Bought a Indoor/outdoor Water feature as a gift. Set up Christmas day in a glass room, the feature spurted water over the floor when turned on, and also leaked at the base. Contacted the company, no initial response then a request to send a video illustrating the fault.
A video was sent as requested but no reply?
So..at present just waiting before I contact Trading Standards.
Wish I'd also read reviews before purchasing.

I ordered the jack over the internet to be an integral part of a lift table. Selecting and ordering the jack was simple and quick. The jack arrived as stated, the jack was very well packaged.
I am very pleased with the quality of the jack and works very will.

Ordered a media wall fireplace heater from their site after to find a lot of negatives here which got me thinking I was gonna get shafted too so I emailed for a refund and got told my order will be cancelled and il recieve a refund which I did within the time frame they advised

Overall good communication

Thumbs up for this self assembly Cycle Shed from Garden Sactuary.

I was fully satisfied with the flat pack self-assembled cycle shed. The packaging, product quality and appearance were excellent.
The numerous structural parts, brackets, hinges and panels were well labelled with an adequate overage of fixing screws. Assembly time was more realistically 8 hours than 2 for this 2-person job. You’ll definitely need an electric screwdriver. Close attention to detail was needed in aligning pre drilled holes and the assembly instructions could have been more descriptive in that regard. The instructions stated that door alignment was adjustable by loosening the corner brackets on the assembled frame, but I found limited movement there.
Couple of issues arose.
I installed the horizontal support tube for the hinges the wrong way round, but overcame that problem by drilling a few additional holes for the hinges and self-tapping fixing screws. Also, the hydraulic arms/gas rods which hold the roof open need to be pumped up and down before assembly, I had to contact Garden Sanctuary (very helpful) customer support team for their advice, but after pumping the arms they functioned freely and effortlessly. Again, assembly instructions could have been more descriptive.
But in summary, I found this Garden Sanctuary cycle shed to be a superior product for the price.
Alan Fleming

I can't fault them got a great offer, communication was awesome, delivery was on time I was having second doubts after placing order as read alot of negative reviews but from from order date to delivery it went smooth, agent i was also speaking to on email was amazing too as was he communicated within 24 hours and also resolved any issues I had if I came across any I would defo shop from here again.

I was very happy with the shed. Well made and fitted together well. The instruction booklet looked intimidating but my helper is an engineer. There was one problem. The doorposts didn't seem to fit the pre drilled holes. But then we worked out we had to loosen the panels of the front wall and slip the door posts in. I understand the need for instructions to be multinational but notes for a local language market would be cheap and useful.
The time for assembly -2-3 hours was very optimistic. What I hadn't realised is the sort of base required. I had to get someone to make a concrete base and it cost more than the shed. That might be mentioned in the advertising.

The shed was good value for money . I now have to find a way store hand tools as in the pictures.
Thank you

I purchased two raised steel beds they came well packed, take time to read instructions re using the nuts bolts provided , takes some time to assemble but very happy with result , looking forward to filling the with soil and compost ready for planing .Mike V

I live in the Highlands and so obviously checked the delivery information. It said to check with them as there may be an additional charge so I emailed, gave my postcode and what I wanted to order and was told by "Minnie" in customer services that the charge was £4.95. Brilliant, I placed my order. Then 2 days letter I gets an email from "Chloe" saying I have to pay an extra £15 (which makes £19.95 total for postage). I pointed out that I already checked and was told £4.95 so explain themselves. Today (it takes 24 hours to get a response) I was told "I'm sorry that my colleague may not understand it very well." I have paid the extra because I need the items but this is a Trading Standards issue (hidden cost). The emails also come it ridiculous o'clock and have chinese characters in the date etc.
Update - they refunded my £15 extra which is very nice of them and the items arrived today, just shy of 2 weeks from ordering (although I had to chase them 3 or 4 times to find out when they would dispatch). I'm very confused why I had to pay extra for the Highlands delivery anyway as they sent them Parcel Force - they don't charge extra for Highlands & Islands!
The company sends everything from a warehouse in this country and is most definitely a chinese company (I searched the warehouse and got the company info) so if you use them be prepared for middle of the night emails with odd grammar and very British names lol!
I haven't unpacked the items yet but the boxes arrived in good condition. I probably wouldn't use the company again given this experience but I am grateful for the £15 refund (which came faster than the items!!).

Worrying experience so far. Ordered a costly large storage box which the delivery company has failed 3 times to deliver. Delivery co has a telephone number that is never picked up and I now realise Garden Sanctuary is online only and offers no human telephone contact. It’s feeling very remote and i have lost confidence. I don’t think I’ve been scammed - I hope not - but the lack of ability to make contact with both companies in person is unsettling.

Received the door canopy really quickly. Have not installed it yet but it appears decent quality. Thanks for your prompt service.