Found this company after checking out numerous others online to be very well priced and when the flag stones arrived they were excellent quality. Delivery was in on time too so would happily buy again... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This company offered and delivered the complete package, from ordering to delivery. The product is brilliant. Whilst the stones are cast, they do NOT look like concrete and give a very natural appeara... Toon meer
The lovely stone edgings I ordered arrived quickly and carefully packed on pallets. Sadly they weren't quite what I expected. However the friendly, pleasant Customer Services and after sales were tot... Toon meer
I ordered some Tudor Rose edging stones online and chose to go collect them myself. Very helpful and friendly staff. Edging stones are now installed and they look fabulous.
Bedrijfsgegevens
- Hoveniersbenodigdheden winkel
- ook in
- Bestratingmaterialen leverancier
- Fabrikant
- Natuursteenleverancier
- Stenenleverancier
- Tuincentrum
Geschreven door het bedrijf
We have been helping customers to create beautiful gardens for over 60 years. Specialising in the supply of paving, decorative path edgings, stepping stones and gravels for people who love their gardens. We use this wealth of experience to help customers, by ensuring that the products that we offer are of a high quality, the website is clear and easy to use, and that the customer service that we offer is second to none.
Contactgegevens
Gardenstone House, Shaws Estate, Sodylt,, SY12 9EL, Ellesmere, Verenigd Koninkrijk
- 01978 710685
- info@gardenstone.co.uk
- gardenstone.co.uk
4,9
Uitstekend
935 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The delivery guy was very helpful
The delivery guy was very helpful. The quality of the stone was excellent. Quick delivery and made life really easy. Will definitely be using again for my business needs.
30 april 2024
Promt delivery driver very helpful ,no…
Promt delivery driver very helpful ,no broken stones great service .Thanks
27 april 2024
Very happy with purchase and driver was…
Very happy with purchase and driver was extremely helpful 😃
26 april 2024
Antwoord van Gardenstone
Thank you for your positive feedback! We are delighted to hear that you are very happy with your products and the delivery service were there to help!
We aim to provide exceptional service and it’s wonderful to know we met your expectations. If you need any further assistance, please don't hesitate to contact us. We look forward to serving you again!
Super helpful and accommodating from…
Super helpful and accommodating from start to finish
14 april 2024
Antwoord van Gardenstone
Thank you for taking the time to write us a lovely review! Our team strives to provide the best experience for our customers, and your feedback is truly appreciated for a family business.
If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
I will never go with this company…
I will never go with this company again. They delivered a heavy load of stone bordering on a pathway outside our house, despite me mentioning beforehand that the road was narrow and would require a smaller van. My husband (who has back issues) and me (who is currently pregnant) had to move each of the individual stones ourselves. Added to this, the stones delivered were of poor quality and not representative of the photos provided.
When I emailed the team, they did not even have the courtesy to respond back. Poor service and would not recommend them.
11 april 2024
Antwoord van Gardenstone
I am very sorry to hear about your experience and understand your frustration. It’s certainly not our intention for any customer to face such difficulties, especially given your circumstances and as you can see from previous reviews very rare for this to happen so we are keen to get to the bottom of it for you.
We apologize for the inconvenience caused by the delivery not meeting your expectations. We strive to ensure that deliveries are carried out in accordance with the specifics provided, and we regret that this was not the case for you.
Regarding the quality of the stones, we take such concerns seriously and want to ensure that our products match the standards and photos provided. We have checked all our email inboxes and are unable to locate your initial email outlining these issues.
Please send your email to info@gardenstone.co.uk so we can address your concerns promptly. We want to resolve this issue for you and ensure that you have a better experience with us.
Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Antwoord van Gardenstone
Thank you for your feedback! We're glad to hear that you found our response prompt. If you have any further questions or need assistance, feel free to reach out to us anytime. We appreciate your interest in our products.
Kind Regards,
Hattie
Antwoord van Gardenstone
Thank you for your kind words! We take pride in delivering products that match our customer's expectations. If you ever need more stepping stones or have any questions, don't hesitate to get in touch. We're here to help!
Kind Regards,
Hattie
Lovely stones for the garden path
The stones are really well made, delivered well packaged and in perfect condition. Look great in the garden
25 maart 2024
Antwoord van Gardenstone
We're thrilled to hear that you're enjoying our stones for your garden path! It's fantastic to know that they arrived safely and are adding to the beauty of your outdoor space. If there's anything else we can assist you with or if you need more stones in the future, just let us know. Happy gardening!
Kind Regards,
Hattie
Ordering was easy
Ordering was easy, delivery on time. Delivery driver happily loaded the stepping stones into the garage.
25 maart 2024
Antwoord van Gardenstone
Thank you for sharing your experience! We strive to make every step of the process seamless for our customers. If you ever need anything else or have any questions, feel free to reach out. We appreciate your support!
Kind Regards,
Hattie
The stones look lovely in my shrub bed
25 maart 2024
Antwoord van Gardenstone
Thank you so much for a lovely review and Thank you for choosing our products to complement your garden. If you ever need more stones or have any questions, don't hesitate to reach out.
Kind Regards,
Hattie
Antwoord van Gardenstone
We're grateful for your recommendation!
It's fantastic to hear that your experience with us was quick and efficient, and that you're loving your stepping stones just as described.
Thank you for the time to provide such great feedback. If there's anything else we can assist you with, or if you have any questions, please don't hesitate to let us know. Your support means a lot to us!
Kind Regards,
Hattie
Super easy transaction good…
Super easy transaction good communication! Highly recommended.
10 maart 2024
Antwoord van Gardenstone
We're thrilled to hear that you found your transaction with us super easy and that our communication met your expectations! Its important to us to provide a seamless and enjoyable experience for our customers.
Thank you for recommending us, and please feel free to reach out if you ever need assistance in the future. We appreciate your support!
Kind Regards,
Hattie
Well made stone hedgehog of a good…
Well made stone hedgehog of a good weight.
Excellent detailing too.
19 maart 2024
Good product exactly as advertised
Product exactly as advertised & delivered with care & courtesy
4 maart 2024
Antwoord van Gardenstone
Thank you so much for taking the time to provide such excellent feedback! As a family business we really appreciate your time! I'm so pleased you are happy with the product and the delivery went as planned. We take lots of time and care in packing our product and keeping our customers updated with the delivery progress.
Please let us know if we can help with anything else in the future.
Kind Regards,
Hattie
Recommend their stepping stones
I have twice ordered Japanese stepping stones from Gardenstone. They are much better quality than random stepping stones supplied by competitors, they arrived promptly and the driver made great efforts to put them exactly where I needed them.
25 maart 2024
Review zonder uitnodiging
Antwoord van Gardenstone
Thank you so much for sharing your experience with us! We're delighted to hear that you're pleased with the Japanese stepping stones.
Our team takes great pride in providing top-quality products and excellent customer service. It's wonderful to know that our efforts in both product quality and delivery service have met your expectations.
We appreciate your loyalty and trust in us for not just one, but two orders. Should you need anything else or have any further questions, please don't hesitate to reach out
Kind Regards
Hattie
Excellent service and products.
Extremely helpful person arranged my order. Excellent products were delivered on time by a very helpful delivery person.
1 maart 2024
Antwoord van Gardenstone
Thank you for a great review! We're delighted to hear that your delivery experience was super easy and that the delivery went smoothly!
Ensuring a smooth and pleasant delivery process is important to us. If you have any further feedback or need assistance, please don't hesitate to reach out.
Great products good price and cheap…
Great products good price and cheap delivery and fast
21 februari 2024
Antwoord van Gardenstone
Thank you for your positive feedback! We're delighted to hear that you're pleased with our products, pricing, and speedy delivery. Providing great value and excellent service is what we strive for.
If there's anything else we can assist you with, please feel free to let us know.
Kind Regards,
Hattie
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.